Rated 3 out of 5 by BrianJudy LA Area Vacation
The Sheraton Pasadena was the third Sheraton in three days of our vacation. The others were Carlsbad and Agoura Hills. The check in for Pasadena was delayed to after 4PM because of late check out of other guests. I assume late checkouts are OK for some level of guest and those impacted can stand around. We (our friends and us) changed our room from the Club Floor to a regular room in order to finally check in. Got into the room about 1630.
March 7, 2014
Rated 5 out of 5 by Professor Ultra-Convenient to Convention Center
Sheraton Pasadena hotel understands its limitations and tries to compensate. There is a club lounge for morning breakfasts and early evening hors d'oeuvres. Limited lunch menu but it may have improved by dinner-time. The hotel is in the midst of many excellent dining establishments. My only real complaint is that housekeeping took our Saturday newspaper when they made up our room on Saturday.
February 10, 2014
Rated 3 out of 5 by Reverso Two issues
1. This hotel has an ongoing problem with wifi internet connection. I have been experiencing it for months, it is very annoying when making business international calls or online financial transactions.
2. My bed sheets were stained.
March 3, 2014
Rated 5 out of 5 by BetDJet Overall Experience
From the smooth check-in, to the immaculate and spacious room, to the excellent amenities, and gracious staff, my stay at the Pasadena Sheraton could not have been more enjoyable. As a travel agent, I can enthusiastically recommend this facility.
January 31, 2014
Rated 2 out of 5 by erasmus not optimal
The wired internet in my room did not work, the TV did not work normally either and the dial out instructions for the telephone were incorrect. I was asked if I wanted 200 points or my room to be serviced, I chose the points, but the room was serviced and I did not receive the points.
Staff is friendly and courteous, but they are dealing with a 'tired' hotel in need of some redecorating and maintainance. This must affect morale. ie, the company doesn't care so why should I?
February 21, 2014
Rated 4 out of 5 by SPGGuest2012 Overnight Stay
Room was nice, clean and comfortable. Stayed in SPG prefereed guest room. Across the street from Paseo Colorado and very easy walking distance to Old Pasadena and civic center.
February 24, 2014
Rated 5 out of 5 by supersnorkler A great place to stay and excellent location
I've stayed at this hotel several times while on business in Pasadena and downtown L.A. It gives me a "green" option to opt out of daily housekeeping, it's close to the train station, and a safe neighborhood for running and walking. Restaurant is good.
HOWEVER, check your bill. Both times they double-billed me for internet service in my room since I used phone and laptop. With over four months between stays, this should have been fixed!!
February 16, 2014
Rated 5 out of 5 by ctlm Pasadena Valentines
Very good location and excellent staff
February 17, 2014