Rated 2 out of 5 by KCE1 Food Service (Charlie’s Grill) needs help
Took exasperated bar keeper to get us menue’s, drinks and service after 15-20 minutes of sitting in bar area. There were only 6 other folks inside bar area. He was nice enough when he finally came by our table; but was drippin with sweat. The unhealthiness of that grossed me out. I am sure some of his sweat beads landed in my Cobb salad, and overpriced 1/2 cup of children’s macaroni and cheese they charged us for 7.95. We were in a group of 5 and it took over an hour to get out of there…They really needed help in there…I wish he would have asked for it.
September 14, 2014
Rated 4 out of 5 by FAB760 great location for shopping
My wife and I stayed here last minute just to get away and do some shopping. we were within walking distance to a great variety of shops and a cool little outdoor mall. The hotel itself was very nice, the staff is friendly and happy to direct you to whatever it is you are looking for.
September 18, 2014
Rated 5 out of 5 by TravelLady25 Another Wonderful Experience
Each and everytime I have stayed at the property has been a wonderful experience. As a female traveling alone I feel very safe and secure in the hotel and area. The entire staff is very friendly, helpful and goes above and beyond for their guests. Thank you for another wonderful experience.
September 15, 2014
Rated 5 out of 5 by nickel14 this hotel has an excellant staff
Husband had a health emergency requiring calling 911 at 9pm. Staff was most accommodating that night and all days afterward. We had to extend our stay 2 additional nights.
August 24, 2014
Rated 5 out of 5 by PasadenaTrip2014 Great facility; extras pricey
I had a very comfortable and relaxing experience with this hotel. I truly appreciated the 'Go Green' Program which allowed you to deny linen service and earn $5 vouchers towards the restaurant/room service. I believed the food to be somewhat overpriced, but the voucher program helped with that. Also, parking is expensive, so be prepared ($18/night self-park) Highly recommended hotel, great location, friendly and helpful staff. Peaceful walking distance to Old Pasadena.
August 18, 2014
Rated 4 out of 5 by guest47 Our stay
We were very disappointed when we got into our room. The room was not an SPG room and every time we go somewhere the same thing happens. This was a special night and I was not willing to just say okay. We were told when we checked in that we were getting an SPG room and we expect one and we did not get that. So I made a call to the front desk and they eventually changed our room. I appreciated that.
One other thing was that the restaurant was on the pricy side.
September 4, 2014
Rated 5 out of 5 by Kaets64 Conveniently adjacent to Civic Center
My stay with Sheraton Pasadena was to attend my daughter's wedding which was held at the Gold Room in the Civic Auditorium and her reception at the Ballroom there also. I'm impressed with the convenience of being able to get ready for the event in the comfort of my room, then just walk the short distance from there to the wedding location. It was a comfortable stay at the hotel, made better by the convenient location to the Civic Center.
August 14, 2014
Rated 5 out of 5 by Tak3 Staff really helped
We have some health issues and Natalie really went the extra mile to make our stay just perfect. We've stayed here before and it's always been great.
July 26, 2014