Rated 5 out of 5 by joshy43 This hotel has a great staff, and very clean property.
Highly recommend! Great stay!
April 13, 2015
Rated 5 out of 5 by littletoad impectable staff
my home away from home - amazing staff - great food - visit at least 7 times a year..
April 7, 2015
Rated 2 out of 5 by Magicalfox Old facilities without much maintenance
I stayed in this hotel during my travel in California in 2013. The experience was terrible since the room was not clean and the staff were not available (off duty in late hours?) in late evening. The spg complimentary food was offed, however the service staff were rude and unpleasant. Truly hope it got better now, but I will not visit this hotel again.
April 4, 2015
Rated 1 out of 5 by UnknownTraveler Absolutely overpriced.
Seriously, I have stayed at better motels. Yes, MOTELS!! The room did not justify the $price or better yet $morethanfirstprice we were charged for the room. Yes, they double charged us and the second time was more than the first. The room was small. We reserved a King Size bed and got 2 doubles. My husband is over 6ft tall and his feet were hanging off the edge. They didn't say there was a parking fee at all when registering. The carpets were disgusting. The beds were just thrown together. The bathroom was disgusting and had stains on the walls. There were no liners in the trash cans. I was forced to use WiFi instead of being hardwired, which I hate, because they were working on "upgrading" their system. I always have to say something good, which was really hard for me this time around but the shower had good water pressure and plenty of hot water and the I loved the pillows. That's it. The elevators took forever and the workers used the same ones to carry the dirty linens and cleaners as the guests used. Although the staff was nice, I really don't like riding in an elevator with dirty linens. The parking structure is a nightmare. In the event of an emergency, good luck getting out of there. Oh another good thing is that you can leave the nightmare for a bit and enjoy an outdoors shopping area with a theater and restaurants. Seriously, we have stayed in better hotels for less.
March 23, 2015
Rated 5 out of 5 by Erin1106 Worth every penny
I was debating on staying with a friend in Pasadena or splurging and getting a hotel room for my California Acupuncture Licensing Exam, but I decided to go with the Sheraton and I'm so glad I did! Special recognition to Tommy who worked front desk reception, Michael who worked on the lobby floor and the valet guys out front (apologies, I forgot their names). They all made sure I knew exactly where the convention center was for my exam, where and how to pickup food before and after and generally helping me feel comfortable and relaxed even when I lost my room key the night before. I really appreciated the support on a very important and otherwise stressful day. Thank you all SO much!!
March 8, 2015
Rated 4 out of 5 by kw29 Great stay for our large group!
Worked with Stephanie Chan to put together a room block for our 20 staff members and about 10 other partner organizations for an event we were hosting in the convention center. Had an early wake up at 6:30, and the beds were great-too comfortable in fact. I didn't want to get up to go to the event! Stephanie was very helpful with any changes needed before the stay, and made a great restaurant recommendation for us, and we would definitely come back if we were in Pasadena again!
December 11, 2014
Rated 5 out of 5 by RSO23 More than expected
First and foremost I would like to thank Stephanie Chan for working with me in holding a block of rooms for our year end celebration. Stephanie was available any time I had a question or change to do. She made the process simple and was a pleasure to deal with. The room exceeded our expectations, the rooms are very large which is always welcomed. The bed was very cozy which felt like sleeping on a cloud, especially after the nights event and late arrival. We will definitely stay here again when we visit the Pasadena area, couldn't have asked for a better experience.
December 8, 2014
Rated 4 out of 5 by 23Sam Great Location
The hotel is right in the center of downtown action. It's a short walk to Paseo Colorado, next to the civic center and convention halls, and close to the main streets of the area.
December 2, 2014