Rated 3 out of 5 by Jasonp325 Odd room
I got an odd room on the first floor next to the pool...it had very high ceilings and I could hear people at the pool all night....Great hotel; not so great room though
May 20, 2013
Rated 5 out of 5 by Seaglass Lovely hotel
This was our third stay at the Sheraton Pasadena. We have never been disappointed in the service we receive. Whenever we are in California this is our first choice.
July 17, 2013
Rated 5 out of 5 by Petertraveller Awesome hotel
Friendly staff, very clean room. You'll have the small town hospitality in the big city.
very convenient since the hotel is so close to many brand name restaurants.
September 5, 2012
Rated 3 out of 5 by Passtru Dangerous room and noisy
The room has a flight of stairs that were downright terrifying in the dark! Noisy throughout the night with loud talking in the hall. Are the doors not soundproof?
May 14, 2013
Rated 5 out of 5 by BuckleJoe Excellent Stay
Pro: Great Location, friendly staff, comfortable room.
Con: Free water next to the water for purchase is confusing when the tag was applied to the wrong bottle.
May 2, 2012
Rated 4 out of 5 by Patty room was lovely but food in cafe not so much
Don't have the eggs benedict for breakfast melon hard, potatoes cool and no flavor, toast wasn't toasted, tiny bit of ham. Room are very nice and staff pleasant.
February 4, 2013
Rated 4 out of 5 by GingerG Great Location
Charming old town Pasadena just a few short blocks from this Sheraton property. The hotel is not the fanciest but certainly is sufficient for a business trip.
May 21, 2013
Rated 4 out of 5 by dougontheroad Quirks to avoid
This is a very nice hotel, the staff are very attentive, and I will likely stay here again. But it has a few quirks to be aware of. I was surprised by my Starwood Preferred room (#125). Upon entering, there are five steps down from the corridor. The closet and bath are on the same level as the corridor and the bedroom is on a lower level. This makes the ceiling in the bedroom nice and high, but requires navigating steps all the time. The room has a large patio, but the patio, and the view from the room, look directly into a blank wall, giving the feeling of being in a basement (because the adjacent pool is up at the corridor level and the room is sunken). Not horrible for an overnight, "red-eye stay" with the curtains closed, but definitely not pleasant or inviting if you are in the room during the daylight hours. So be aware of this set of rooms. I am sure that other parts of the hotel are much nicer. Also, there isn't valet parking. The self-parking is very convenient, but it is in the same garage as the Pasadena Convention Center. If there is an event going on, parking can be scarce. And entering or leaving the garage can take considerable time if you happen to coincide with the end of an event.
February 10, 2014
Rated 1 out of 5 by Goodtimes Needs updating and higher quality
Have stayed at this location numerous time, it needs a face lift. Service at check-in poor, food in restaurant below average, lumpy bed, poor ventilation.
October 19, 2012
Rated 5 out of 5 by Joyce13 Great Hotel
Hotel was very nice and staff was extremely friendly. Would recommend hotel and would stay again. Have already made reservations for same time next year!
February 12, 2013
Rated 5 out of 5 by traveler555 The staff has been very friendly.
Hotel and my room had an elegant atmosphere;
it's perfectly located to convention center, restaurants, and shops;
all is topped by a very friendly staff.
November 6, 2012
Rated 5 out of 5 by bonepa45 Home away from home
This place is so comfortable. Staff are great, rooms quiet, and great location. Only negative is the pool is in the sun so can be very hot on deck.
August 26, 2013
Rated 5 out of 5 by Stphyl First Class all the way.....
My wife and I have stayed here every year for about 12 years and the experience only gets better.
Thank you and will see you again in February.
June 19, 2012
Rated 2 out of 5 by Pete55 Rooms
Although probably a good place during Rose Bowl preparation, this Hotel has rooms that are very small and an appearance that is not up to snuff.
March 29, 2013
Rated 5 out of 5 by Kbolden1031 Amazing
This hotel was absolutely hands down perfect. It was clean, the beds were very comfortable. The staff was amazing. I would stay here anytime.
July 26, 2013
Rated 2 out of 5 by clubme poor
wi fi was inadequate signal and intermittent.
pool is only 2-4' deep, way too shallow for adults
just not up par for a Sheraton
November 23, 2013
Rated 5 out of 5 by jreyes41 Great stay
The hotel staff met all my needs with enthusiasm. This one of my best stays. I received service that I would expect at higher-end hotel.
February 17, 2013
Rated 5 out of 5 by Janet72 Quester Meeting
Great place for a meeting. Food was excellent.Really liked the shuttle service. Both drivers were helpful, knowledgeable and courteous.
March 4, 2013
Rated 5 out of 5 by ctlm Pasadena Valentines
Very good location and excellent staff
February 17, 2014
Rated 4 out of 5 by LIbrarian13 Mixed report
Overall my experience at Sheraton Pasadena was good, but here are some ideas for improvement: supply a hook on back of bathroom door for hanging robe, etc.; supply rubber mat (even for roll-in shower) for floor of shower stall, for safety; supply night light in bathroom, for night safety; and include PBS station on TV line-up. When I called the front desk to ask about why no PBS station, I was asked by desk person "what is PBS?" Apparently this young person never watched Sesame Street! I explained what PBS is. PBS is my favorite station and I missed several good programs because you didn't include the station. Our taxes are paying for this programming, so get with it and provide this service to guests!
The room and hallway decor was BORING. Beige, brown, in all sorts of patterns and shades. No pizzazz at all (checkers, herringbone patterns, dots, etc.).
Complementary continental breakfast was excellent, especially fresh fruit, hard-boiled eggs, small pastries. Lovely presentation.
Restaurant Soleil's food excellent, and beautifully served. All wait staff were pleasant and went out of their way to be helpful and take into account food preferences.
April 30, 2013
Rated 5 out of 5 by Legend This hotel has excellent features.
It is a pleasure to spend time at a hotel
that is not just beautiful, but has well trained, accommodating staff at every level.
February 25, 2013
Rated 3 out of 5 by Chicago2013 Average Hotel
Charged extra for parking, but quickly rectified. A bit out dated but one of the most friendliest and helpful staff at hotel.
March 2, 2013
Rated 4 out of 5 by jllo I had a problem
Saturday night there was partying outside my room and despite my calls to the front desk the noise continued until 3:30 am.
August 13, 2013
Rated 4 out of 5 by Tae007 Good hotel
Located at a great location, hotel staffs are nice. The club lounge seems to be too small comparing other Sheraton hotels.
September 15, 2012
Rated 2 out of 5 by Red25 This hotel needs improvement.
I would not stay at this hotel location again. It did not meet what I have experienced with other Starwood properties.
October 22, 2012
Rated 5 out of 5 by Joyce13 Our stay was great!
Hotel employees were very nice and always willing to help. Club rooms were great and hotel is in a wonderful location.
November 16, 2012
Rated 5 out of 5 by BRNEYZ Hotel Area of Location is GREAT
Only complaint I have was not enough plugs in the rooms. Found unsafe plugs with muliple outlets that didn't work.
September 10, 2013
Rated 5 out of 5 by DP1118 Excellent Stay
Excellect Stay great Food and Bar service wonderful and friendly staff. Love the idea of Starbucks coffee in my room
November 12, 2012
Rated 5 out of 5 by rizka good place to stay
The hotel provided the comfort that I needed,and all the staff I met were exceptionallyhelpfull and reliable .
November 11, 2012
Rated 4 out of 5 by Sylvia45 BUSC
Room with 2 beds was a little small and very minimal counter space in the bathroom for 2 people.
November 11, 2013