Rated 5 out of 5 by MomTo3 Fantastic! We will stay here again!
We attend an event at the Pasadena Convention Center every year, but I had never stayed at the Sheraton until this year. I have to say that our stay was fantastic!! Check-in was a breeze, our room was ready right on schedule, it was clean and comfortable, and getting to the convention center was so easy... I don't know why I never stayed there before. I really only have one complaint. It is a smoke-free hotel, but there are places outside where people can smoke. I was unhappy with how much of the cigarette smoke from outside seems to linger in the entryways and elevators, following us from the parking garage levels, to the ground level floor, and all the way up to the 5th floor! I don't really think there is much the hotel could do other than move the smoking areas further from the doors...other than that one issue everything there is perfect!
May 1, 2013
Rated 3 out of 5 by SatisfiedNot Room change
I booked two rooms and requested adjoining rooms with a connecting door. I was told to call the front desk on the morning of my arrival. I called the front desk and they confirmed the adjoining rooms and room numbers would be reserved for me since my room was prepaid. When I arrived at midnight, the front desk informed me that they gave away our rooms and now the two rooms are on different floors. This surely did not meet my expectations.
July 16, 2012
Rated 5 out of 5 by apple101 great location
great clean rooms friendly helpful staff
October 23, 2013
Rated 4 out of 5 by Keller2012 Great location near Old Town Pasadena
We stayed 6 nights in this hotel over the Tournament of Roses timeframe. We were comfortable and pleased with the location. The Old Town area is an easy walk for anybody moderately fit. Staff were very helpful, especially young William who did extra research for us on local points of interest.
January 3, 2014
Rated 5 out of 5 by 22tango Conveniently located and good service in Pasadena
The front desk staff and the cleaning staff were very welcoming and the club floor room was quite spacious. The main gripe I have is that there's no hot tub/jacuzzi - just a pool. Very conveniently located in Pasadena - there are cheaper parking lots and some metered parking nearby if you don't want to park at the hotel.
June 25, 2013
Rated 1 out of 5 by Soapy Hotel has good location.
The manager screwed up my reservatons and they were going to charge me extra for one day. They wee rude. Fortunately I had a copy of my reservations made on online. It was their mistake.
Hotel was very noisy in the hall way and the pool area needed upgrading.
June 30, 2012
Rated 5 out of 5 by Francesxx Third time at Sheraton Pasadena
This was my third stay in 6 years, all stays in conjunction with Breeders' Cup racing at Santa Anita. Customer service is outstanding at all levels. Rooms are clean with very comfy beds. Restaurant service and food are good. Bar is average.
November 7, 2012
Rated 1 out of 5 by dores Poor Hotel
Would not recommend. Staff was not helpful and rude at times. My reservation consistently got messed up even though I was assured time after time that it wouldn't be. Also got a lot of unexpected fees.
December 6, 2011
Rated 3 out of 5 by jordan31 Not satisfied
The person at the front desk wasn't friendly. He didn't tell me much about the hotel or amenities. He also didn't even offer me the option of getting 250 pts, vs free drink vs free internet in room.
April 29, 2012
Rated 2 out of 5 by chicagotraveler needs knowledgeable staff
front desk didn't know their rooms - view, stairs, direction, etc.
front suggested a restaurant for breakfast three blacks away that wasn't even open.
SPG Gold seemed to mean nothing.
April 6, 2012
Rated 3 out of 5 by Steve2013 Excellent location, mediocre service
The Pasadena Sheraton is a great place to stay because it is convenient because it located walking distance from downtown Old Pasadena, a full service grocery store and a pharmacy.
On the negative side of the ledger: the hotel does not do a good job of keeping track of what rooms need to be cleaned. It appears that if you do not leave your room early in the morning, you are not likely to get your room cleaned. I worked in my room two of the mornings I was there, once until noon and the other until 10:30 AM; my room was not cleaned either day. This problem seems to be systemic because I had the same problem during my previous visit in March.
August 3, 2012
Rated 4 out of 5 by PittsburghMike missing a few things
Overall, this Sheraton is fine. I stay here a few times a year for work. In the last few years they have made great improvements in their gym and other common areas. Unfortunately, the rooms are still a little dated in the furniture and amenities. However, my biggest complaint (and granted this may be specific to me) is the cable TV channel selection. It had been very limited in the past and is now somewhat better. But stations like Bloomberg and MSNBC are really needed for the business traveler like me. PLEASE get these channels and work on improving the internet in the rooms. I pay $9.95 per day and it usually works < 50% of the time.
December 10, 2012
Rated 4 out of 5 by GrammyFran Hotel needs some to work on details
I am proud to be a Starwood's owner, but this hotel disappointed me on it's lack of detail to small things. 1) A TV that didn't work properly. Upon turning it on there was a picture but no audio. Had to turn it off and on again to get the sound. Also at least six channels listed did not work. Called maintenance. A very nice fellow came up and told us that at least 70% of the TVs didn't work properly. A problem that has been known for at least a year. 2) I waned to buy a birthday card in the gift shop. There were cards but no envelopes that fit the cards. The clerk handed me a bunch of envelopes and told me to look through them until I found one that fit. None fit the card I wanted. I walked out. I consider all Starwood properties to be a notch above the average. This hotel did not fit.
December 10, 2013
Rated 5 out of 5 by WMRod Love the location and service
I've stayed at the Sheraton Pasadena Hotel several times for an annual convention and always get great service. The rooms are clean, quiet, and of good size. The beds are firm and very comfortable. I love that there is a setting on the thermostat that allows a fan to stay on all night for "white noise."
The bathroom was extremely clean, great shower water pressure, and has a large mirror which is very convenient if you're sharing a room and two people have to get ready for the day at the same time.
The TV was not working well this visit; it would never turn on so I'd have to call for maintenance each evening to get it reconnected to the cable service. But maintenance always arrived within 5 minutes and got the TV working very quickly, so it was only a minor inconvenience.
I love that this hotel is right next to the Pasadena convention center, with parking underneath, so once I arrive all the classes and trade shows are within an easy walk from building to building, all in the same block. What's even better is that directly across the street is a beautiful shopping complex with several restaurants and a gourmet grocery store (Gelson's) with a to-die-for deli if you don't feel like eating out.
There was a refrigerator in the room, which is very convenient. I only wish there was a small microwave, too, considering all the wonderful restaurants nearby. It would have been nice to be able to re-heat leftovers brought back to the room from an evening's meal.
Nice accommodations, friendly efficient service, and location make the Pasadena Sheraton a terrific place to stay any time I'm in the area.
March 4, 2013
Rated 1 out of 5 by XX3X Stupid Room
The "delux" room layout is ridiculous, bath and closet on one level, everything else 6 stairs below. How do you even get dressed in the morning without making several trips up and down the stairs? To use the bathroom or get a glass of water, another trip up and down the stairs. I will not referr any of my colegues to your property I will simply point out the facts, poor rooms, indifferent service, and a price that exceeds a reasonable price for what is offered. Leaf blowers at 10:30PM is inexcusable, as are ancient noisy airconditioners, and annoying loud lobby/elevator music destroys what little ambience that may be present, front desk staff that is unable to communicate effectively.
November 2, 2013
Rated 3 out of 5 by MSLuster Why does this room have stairs?
The "executive" room that my Starwood status apparently got me was strange. The bathroom and closet were on a little landing near the room door, and then rest of the room was four stairs below. It was very inconvenient to have to go up and down the stairs to use the bathroom and access the closet, least of all carry my suitcase. There was very little furniture for the size of the space, and it was dated and worn.
December 16, 2013
Rated 2 out of 5 by afost91 Needs Reno -- Friendly -- Lacks All-Around Customer Service
Check in was smooth. We were upgraded to a preferred room, which had more space. We specifically stayed in this hotel over the other Starwood option in Pasadena because it has a club lounge. We had a flight departing early, so we wanted to grab breakfast before we left. The front desk told us that the lounge put breakfast out at 6:30. Grabbing something to go would put us right on time. At 6:30 nothing was set up and the attendant told us nothing was ready yet. We sat and waited. At 6:45 everything was nearly set up and we were pushing it so we went to grab two boxes of cereal to run out the door and she told us we couldn't eat yet and shooed us away. So unprofessional. A hotel needs all around customer service to be successful.
And we missed our flight.
December 2, 2013
Rated 2 out of 5 by unhappycustomer They don't care
I just stayed at this hotel. I had booked this hotel through SPG with points. I am a gold member. Upon check-in, there was no offer for upgrade. I understood this because the hotel was full. But I later found out that they gave their club rooms to people that booked a promo of their birth year. So people payed very little for this club room. It would have made sense to reward the SPG members and offer the traditional room for the low price. This is very irritating that they don't care what level of SPG you are.
February 29, 2012
Rated 3 out of 5 by TomL Standard business hotel
The hotel is clean, new, and conveniently located very close to the Pasadena convention center. It is also within a block of a shopping mall on Colorado Blvd. I was given an upgrade to a suite.
But it is a standard business hotel. The lobby and pool area are small and uninviting. Staying here is fine for business or a convention, but it is not attractive for a leisure stay.
The Club Lounge offers a breakfast and hors d'oeuvres in the evening, but the food selection is very limited.
There is a light-rail station a couple of blocks from the hotel, which provides a quick and easy connection to downtown Los Angeles.
March 10, 2012
Rated 4 out of 5 by Shalbatana More sharing at Sheraton?
The Sheraton Pasadena was comfortable. and conveniently located near the Convention center meetingt venue. Here are some suggestions for improvements.
1. The room thermostat was not easily adjustable or I did not understand how to lower the temperature from 81 degrees.
2. The TV cable selection could use more quality channels (news and business) and fewer self--promotion channels from Sheraton.
3. The Sheraton hosted a conference Friday morning through Sunday evening which culminated in the Mars Curiosity Rover landing on Mars Sunday evening. It would have been more flexible and hospitable to offer the Mars Society its conference rate for four nights rather than three.
August 8, 2012
Rated 3 out of 5 by StephanieH Lots of Opportunity...
There is no valet parking, but I was able to park the Suburban in the underground parking. The Starwood reception didn't ask for my SPG perk; be sure to ask to get yours!! Room service was okay. Stay away from short ribs, but absolutely go for the mango tart (not on the menu, but they have it). The room itself was clean, but the smoke detecter was off the wall and the *window* A/C's are loud. On the bright side, they are at least thermostat controlled. I just prefer the quieter in-room units. Lastly, you'll need to go downstairs for your folio; they don't slip them under your door here on check out night.
January 17, 2013
Rated 4 out of 5 by purple27 Good time!
This is mine and my husband's first time in Pasadena. I was here early March for a conference. I had a good time in this hotel. Breakfast was good (stay here for 3 nights) and each day there is at least 1 different item on the breakfast buffet. The staff were very friendly. I use the hotel shuttle service and I had no problem to be on time at certain places. The bed, Oh My, The bed is so comfy!!! One thing, the exterior of the hotel a bit outdated but the interior is very clean. One plus thing was they let me use the business center to print out our boarding passes. Thank you for the good experience!
May 31, 2013
Rated 1 out of 5 by AM21 No Heat
The room type I reserved was not available on arrival and so I accepted another room type with a rate adjustment and vouchers for breakfast. We went out for the evening and returned at 10:30pm to a cold room. I could not get the heater to work. Hotel engineering came and said the heater was broken so he could replace it or offer blankets. As the room was so cold we opted for the replacement. An hour and two replacements later the heater was not working and the hotel sold out we were stuck with no heat. It was a miserable night. Which was compensated for by some Starwood points on my account. When I mentioned our experience to the desk on checkout I was greeted with "I'm sorry, how would you like to pay for the room?". Perhaps an offer to talk to the manager might come up? This is my second unsatisfactory visit to this property and probably my last.
November 25, 2013
Rated 5 out of 5 by PasadenaOften another great stay at Sheraton Pasadena
Thanks for making Thanksgiving so welcoming!!
See you again in December!
December 11, 2013
Rated 5 out of 5 by Jane1056 Best Hotel in Pasadena
This is our third stay at the Sheraton Pasadena and each time has been an amazing experience. From check-in time to check out, the staff is wonderful, the hotel is so clean and rooms are very comfortable. We always look forward to our visit to Pasadena. Our daughter moved out there to go to grad school at USC and recommended this hotel since she lived closed by and ever since, it's been a favorite.
July 2, 2013
Rated 4 out of 5 by LetsGo2013 It was good for our brief stay
We only stayed 2nights & didn't use pool or exercise facility at all. King bed room was cozy & comfy although carpet & side chair noticeably worn. There was, however, a 'chemical' kind of odor in elevator & hallways. It was especially troublesome for one in our party in room. Staff was helpful, offered change room, maintenance came immediately when reported. Windows on this room's side building could not be opened. Turned on fan which helped, and guest remained in original room. Bar & restaurant fine. This place tied to convention center so feel of place more geared to that. Again, Really nice staff & bed/bath comfy, cozy, clean. We weren't in room much so for our purposes, good and good rate.
January 29, 2013
Rated 3 out of 5 by Kenny59 No porter / bell staff or valet.
I enjoyed my stay at the Sheraton Pasadena; however, for those with more than one piece of luggage, it should be noted that the hotel does not have a porter / bell staff or valet service for your car. As I was visiting on business and had computer case, suit bag and suitcase, I found it cumbersome to get my luggage to the front desk and then to my room. And even though there is no valet service, there is a $15 per night parking fee to park your own car in their subterranean garage. Front desk staff was very pleasant, and food was average. Room was comfortable, but I found the stairs from the entry into the bedroom a bit inconvenient. WiFi connection was on a par with many hotels: medium to slow.
November 17, 2011
Rated 3 out of 5 by mehh mehh
location is good. that's all
December 2, 2013
Rated 3 out of 5 by jbon Double Beds
If you have more than 2 people the beds and rooms are too small. Double beds just don't cut it anymore for my family. Even with a roll away bed which cost $15 extra per night we were too tight.
The shuttle service gentelmanin the morning told me my destination in the afternoon would not be a problem, and then when it came down to being taken to our destination the afternoon guy told me no. Which meant I had to scramble to find other transportation last minute.
The hotel was centrally located and was in easy walking distance of old town, shops and restaurants.
July 30, 2013
Rated 5 out of 5 by Elise480 Great Location
The hotel is in a great location to a lot of different activities in Pasadena, walking and driving. The Staff was pleasant and easy going with a smile on their face.
June 11, 2013