Rated 3 out of 5 by MSLuster Why does this room have stairs?
The "executive" room that my Starwood status apparently got me was strange. The bathroom and closet were on a little landing near the room door, and then rest of the room was four stairs below. It was very inconvenient to have to go up and down the stairs to use the bathroom and access the closet, least of all carry my suitcase. There was very little furniture for the size of the space, and it was dated and worn.
December 16, 2013
Rated 4 out of 5 by GrammyFran Hotel needs some to work on details
I am proud to be a Starwood's owner, but this hotel disappointed me on it's lack of detail to small things. 1) A TV that didn't work properly. Upon turning it on there was a picture but no audio. Had to turn it off and on again to get the sound. Also at least six channels listed did not work. Called maintenance. A very nice fellow came up and told us that at least 70% of the TVs didn't work properly. A problem that has been known for at least a year. 2) I waned to buy a birthday card in the gift shop. There were cards but no envelopes that fit the cards. The clerk handed me a bunch of envelopes and told me to look through them until I found one that fit. None fit the card I wanted. I walked out. I consider all Starwood properties to be a notch above the average. This hotel did not fit.
December 10, 2013
Rated 5 out of 5 by PasadenaOften another great stay at Sheraton Pasadena
Thanks for making Thanksgiving so welcoming!!
See you again in December!
December 11, 2013
Rated 2 out of 5 by afost91 Needs Reno -- Friendly -- Lacks All-Around Customer Service
Check in was smooth. We were upgraded to a preferred room, which had more space. We specifically stayed in this hotel over the other Starwood option in Pasadena because it has a club lounge. We had a flight departing early, so we wanted to grab breakfast before we left. The front desk told us that the lounge put breakfast out at 6:30. Grabbing something to go would put us right on time. At 6:30 nothing was set up and the attendant told us nothing was ready yet. We sat and waited. At 6:45 everything was nearly set up and we were pushing it so we went to grab two boxes of cereal to run out the door and she told us we couldn't eat yet and shooed us away. So unprofessional. A hotel needs all around customer service to be successful.
And we missed our flight.
December 2, 2013
Rated 3 out of 5 by mehh mehh
location is good. that's all
December 2, 2013
Rated 1 out of 5 by AM21 No Heat
The room type I reserved was not available on arrival and so I accepted another room type with a rate adjustment and vouchers for breakfast. We went out for the evening and returned at 10:30pm to a cold room. I could not get the heater to work. Hotel engineering came and said the heater was broken so he could replace it or offer blankets. As the room was so cold we opted for the replacement. An hour and two replacements later the heater was not working and the hotel sold out we were stuck with no heat. It was a miserable night. Which was compensated for by some Starwood points on my account. When I mentioned our experience to the desk on checkout I was greeted with "I'm sorry, how would you like to pay for the room?". Perhaps an offer to talk to the manager might come up? This is my second unsatisfactory visit to this property and probably my last.
November 25, 2013
Rated 2 out of 5 by TimC340 If you need Internet to work, forget it.
I come to this hotel regularly. The staff are nice, the rooms ok - but very small above the 3rd floor, and there is NO soundproofing, and the AC is temperamental at best. The worst feature, however, is the Internet facilities - wifi or wired. If there was no Internet, ok - I could get it in a local restaurant. But there is - or at least, there's supposed to be. It will tantalise you by occasionally showing a connection, but you won't hold it long enough to achieve anything. This has been going on for 6 weeks now, and has been reported many times every day - and they do nothing. So, if you need reliable Internet during your stay, go elsewhere.
January 23, 2012
Rated 2 out of 5 by clubme poor
wi fi was inadequate signal and intermittent.
pool is only 2-4' deep, way too shallow for adults
just not up par for a Sheraton
November 23, 2013