Rated 4 out of 5 by BK45 Good not great
Suited basic needs OK. Beds need improvement. So does carpeting. Pool needs a waitress. Having to step into Soleil dining room in your bathing suit to order was a little weird. Pool food was great but cocktails were not. Margaritas terrible. Great shuttle service. Check-in woman could've been friendlier.
July 29, 2013
Rated 2 out of 5 by paul201370 This hotel has no lattitude or sympathy
The hotel meal costs are too high for limited quality and variety.
WiFi should be free considering the whole cost. Starbucks is free, why not the hotel?
The parking charge is exhorbitant and there are no other parking options.
There is no option for a temporary visiting guest to park without cost and there should be.
The parking garage does not cost that much to maintain.
The elevators are slow to respond.
The TV control was obstinate, confusing, and often did not work.
July 28, 2013
Rated 4 out of 5 by alphaman Comfortable bed
This is a convenient hotel for business in downtown Pasadina. The rooms have the older air/heat units with a wall thermostat, so the units are loud. The rooms are comfortable however, and the beds and linens are very comfortable.
July 28, 2013
Rated 5 out of 5 by Kbolden1031 Amazing
This hotel was absolutely hands down perfect. It was clean, the beds were very comfortable. The staff was amazing. I would stay here anytime.
July 26, 2013
Rated 5 out of 5 by Seaglass Lovely hotel
This was our third stay at the Sheraton Pasadena. We have never been disappointed in the service we receive. Whenever we are in California this is our first choice.
July 17, 2013
Rated 4 out of 5 by Trainguy Good stay
Experience no issues during my stay. At check in there was a discrepancy about the room type I booked but the desk agent was nice enough to offer access to the club lounge for my stay. Everything else was fine. Pretty typical Sheraton.
July 14, 2013
Rated 5 out of 5 by Anniversary46 Going "Green"
If you choose to comply with being "green" & not requiring fresh towels & sheets, you will NOT get your room made up. Facility considers the card on your door to mean "do not disturb" and will not come to tidy up the room and make the bed!! Came back to a messy room. Expected the bed at least to be MADE, even with the same sheets!
July 3, 2013
Rated 4 out of 5 by Naomi219 Great for a few night stay
As an SPG member, I was given acccess to one of the SPG Preferred rooms on the 1st floor. It was easily accessible from the parking garage. Hoping the hotel would consider parking rates for members to either be lower or waived.
July 2, 2013
Rated 5 out of 5 by Jane1056 Best Hotel in Pasadena
This is our third stay at the Sheraton Pasadena and each time has been an amazing experience. From check-in time to check out, the staff is wonderful, the hotel is so clean and rooms are very comfortable. We always look forward to our visit to Pasadena. Our daughter moved out there to go to grad school at USC and recommended this hotel since she lived closed by and ever since, it's been a favorite.
July 2, 2013
Rated 5 out of 5 by 22tango Conveniently located and good service in Pasadena
The front desk staff and the cleaning staff were very welcoming and the club floor room was quite spacious. The main gripe I have is that there's no hot tub/jacuzzi - just a pool. Very conveniently located in Pasadena - there are cheaper parking lots and some metered parking nearby if you don't want to park at the hotel.
June 25, 2013
Rated 5 out of 5 by Elise480 Great Location
The hotel is in a great location to a lot of different activities in Pasadena, walking and driving. The Staff was pleasant and easy going with a smile on their face.
June 11, 2013
Rated 2 out of 5 by JJansen Needs Work
As a frequent traveler, there is a minimum expectation at an SPG property that I require. One of those things is internet. I was unable to access the wi-fi or the lan line connection for 2 of my 4 day stay. I had to result in going to a Starbucks at 5am to take calls and have internet access. This is unacceptable. The staff just said Im sorry. The sheets are rough and the furnature is very dated. I think this hotel overall needs a re-fresh. I would not feel comfortable walking barefoot in the hotel room.
June 3, 2013
Rated 1 out of 5 by Doug497 Pasadena Shearton
Rooms were clean but maintain of the physical plant was very poor. Toilet was constantly running due to poor flapper, towel bar feel off wall. A/C leaked on floor. Elevators were not operating normally.
June 3, 2013
Rated 1 out of 5 by LisaG No AC
Hotel has a policy in which the AC cannot be lowered below 70 regardless of the customer's comforts. I requested the manager contact me 4 times and no attempt was made to do so.
June 1, 2013
Rated 4 out of 5 by purple27 Good time!
This is mine and my husband's first time in Pasadena. I was here early March for a conference. I had a good time in this hotel. Breakfast was good (stay here for 3 nights) and each day there is at least 1 different item on the breakfast buffet. The staff were very friendly. I use the hotel shuttle service and I had no problem to be on time at certain places. The bed, Oh My, The bed is so comfy!!! One thing, the exterior of the hotel a bit outdated but the interior is very clean. One plus thing was they let me use the business center to print out our boarding passes. Thank you for the good experience!
May 31, 2013
Rated 4 out of 5 by sonicharry89 Above my expection
Pasadena is a very nice and safe city for those who wanna live close to LA. The hotel is hiding behind some apartments and office buildings which is good for a quiet environment. The front desk ladies are very kind as well, which help me find my losing car key in the park ramp. I felt like the beds for a standard room is a little bit smaller than other sheraton hotels'.
And the breakfast for the club-level is juuuuust soo-sooo with no hot food. (at least some potatoes or scramble eggs, right?)
May 31, 2013
Rated 4 out of 5 by gb5013 Two out of three nights were fine
The last night we stayed there were large parties of people who were drunk, loud and obnoxious about every hour in front of our room. One set at 3 AM were screaming and arguing. As a result we had about four hours of sleep. We were competing at a horse show and it was really unfortunate to pay over $1,500 in show fees and hotels to have the last day be so exhausting. We told the receptionist and his only comment was he'd heard there were lots of complaints throughout the night. Not even a cup of complimentary coffee was offered. Really unfortunate and won't stay there again. Parking is also ridiculously expensive.
May 27, 2013
Rated 5 out of 5 by HeavyC Phenomenal service!
My wife and I had a great time in Pasadena. This property is in a great location and the property is well maintained. The only two areas of opportunity that I would draw attention to is the staff should be better versed in what the area has to offer and paying to park at the hotel was a bit over the top... I still managed to give this property 5 star rating because the staff was so nice and friendly! The resturaunt on site is also wonderful!
May 27, 2013
Rated 4 out of 5 by GingerG Great Location
Charming old town Pasadena just a few short blocks from this Sheraton property. The hotel is not the fanciest but certainly is sufficient for a business trip.
May 21, 2013
Rated 4 out of 5 by Mdc47 Nice hotel, excellent location
Hotel is well maintained. Staff is friendly and has great shuttle service into Pasadena and is located just a couple blocks from middle of city. Room is spacious and has a big refrig.
May 21, 2013
Rated 3 out of 5 by Jasonp325 Odd room
I got an odd room on the first floor next to the pool...it had very high ceilings and I could hear people at the pool all night....Great hotel; not so great room though
May 20, 2013
Rated 5 out of 5 by PasadenaOften another great stay at Sheraton Pasadena
the staff is the gem of this hotel. by far some of the best service at every level of the stay. the restaurant is underrated very good food and good prices. the pool is perfect for all ages.
May 20, 2013
Rated 3 out of 5 by Passtru Dangerous room and noisy
The room has a flight of stairs that were downright terrifying in the dark! Noisy throughout the night with loud talking in the hall. Are the doors not soundproof?
May 14, 2013
Rated 5 out of 5 by jh4good Pasadena Charming
This Sheraton is small in size, but huge on customer service. The staff is above-friendly, and the facilities are neat and clean. We were treated royally, and enjoyed the concierge lounge, which had plenty of food and beverages. I prefer this Sheraton to others close by, for the personal touch by the staff.
May 13, 2013
Rated 4 out of 5 by jhwang11355 In Room Wi-Fi Not Working Properly
My main issue with my stay is the in-room wi-fi connection. It had only worked for a few minutes and I couldn't reconnect again. It was too late at night so I did not call the front desk for tech support. I tried it again in the morning but it still didn't work.
May 4, 2013
Rated 5 out of 5 by Zoe02184 Great conference location
I just returned from a six-night stay at the Sheraton Pasadena and can't recommend it highly enough. It's conveniently located right next to the Conference Center/Civic Auditorium, plus it's very close to Old Pasadena, which makes it perfectly located for business and travel alike. From check-in to departure, the staff were consistently friendly, helpful and ready to accommodate your requests--they were the best part of the experience!
May 1, 2013
Rated 5 out of 5 by MomTo3 Fantastic! We will stay here again!
We attend an event at the Pasadena Convention Center every year, but I had never stayed at the Sheraton until this year. I have to say that our stay was fantastic!! Check-in was a breeze, our room was ready right on schedule, it was clean and comfortable, and getting to the convention center was so easy... I don't know why I never stayed there before. I really only have one complaint. It is a smoke-free hotel, but there are places outside where people can smoke. I was unhappy with how much of the cigarette smoke from outside seems to linger in the entryways and elevators, following us from the parking garage levels, to the ground level floor, and all the way up to the 5th floor! I don't really think there is much the hotel could do other than move the smoking areas further from the doors...other than that one issue everything there is perfect!
May 1, 2013
Rated 2 out of 5 by cap59 Very worn condition
The hotel is in need of repairs and updating. Walls and woodworking are scuffed, wallpaper pealing, popcorn ceilings are FILTHY (are these rooms that were previously smoked in?) and in general the hotel has a run down, out of date appearance. Staff members are awesome, hotel restaurant was good and Bedding is comfortable but I would not stay there again. Elevators extremely slow.
May 1, 2013
Rated 4 out of 5 by LIbrarian13 Mixed report
Overall my experience at Sheraton Pasadena was good, but here are some ideas for improvement: supply a hook on back of bathroom door for hanging robe, etc.; supply rubber mat (even for roll-in shower) for floor of shower stall, for safety; supply night light in bathroom, for night safety; and include PBS station on TV line-up. When I called the front desk to ask about why no PBS station, I was asked by desk person "what is PBS?" Apparently this young person never watched Sesame Street! I explained what PBS is. PBS is my favorite station and I missed several good programs because you didn't include the station. Our taxes are paying for this programming, so get with it and provide this service to guests!
The room and hallway decor was BORING. Beige, brown, in all sorts of patterns and shades. No pizzazz at all (checkers, herringbone patterns, dots, etc.).
Complementary continental breakfast was excellent, especially fresh fruit, hard-boiled eggs, small pastries. Lovely presentation.
Restaurant Soleil's food excellent, and beautifully served. All wait staff were pleasant and went out of their way to be helpful and take into account food preferences.
April 30, 2013
Rated 5 out of 5 by TexasLibrarian Perfect! A fabulous place to stay.
Large, clean, quiet comfortable rooms. Excellent room service food choices and service. Loved it!
April 29, 2013