Rated 5 out of 5 by RSO23 More than expected
First and foremost I would like to thank Stephanie Chan for working with me in holding a block of rooms for our year end celebration. Stephanie was available any time I had a question or change to do. She made the process simple and was a pleasure to deal with. The room exceeded our expectations, the rooms are very large which is always welcomed. The bed was very cozy which felt like sleeping on a cloud, especially after the nights event and late arrival. We will definitely stay here again when we visit the Pasadena area, couldn't have asked for a better experience.
December 8, 2014
Rated 4 out of 5 by 23Sam Great Location
The hotel is right in the center of downtown action. It's a short walk to Paseo Colorado, next to the civic center and convention halls, and close to the main streets of the area.
December 2, 2014
Rated 4 out of 5 by kw29 Great stay for our large group!
Worked with Stephanie Chan to put together a room block for our 20 staff members and about 10 other partner organizations for an event we were hosting in the convention center. Had an early wake up at 6:30, and the beds were great-too comfortable in fact. I didn't want to get up to go to the event! Stephanie was very helpful with any changes needed before the stay, and made a great restaurant recommendation for us, and we would definitely come back if we were in Pasadena again!
December 11, 2014
Rated 4 out of 5 by whatevernickname Overall a comfortable place to stay..con very slow internet
I like this hotel with one exception: the internet, although complimentary is excruciatingly slow and I could not stream videos at all let alone pull up a website to do work.
November 20, 2014
Rated 1 out of 5 by Ingram501 This hotel has no concern for guest
I have stayed at this hotel several times, my first since new ownership. Made reservation through hotel, the room was horrible, small, had insects, television issues, door key not working, guest smoking in area outside of our room. Contacted front desk, was told when I made my reservation I didn't t indicate what size king room I wanted. We also brought to them insects we had killed in the room. They showed no concern for our issues. We were stuck at this hotel, after driving 400 miles for thanksgiving. It goes without saying we would not recommend this hotel or look to stay in it again. We were told the manager was going to call us on Monday dec. 1 . Have not heard from anyone, another example
December 2, 2014
Rated 5 out of 5 by BayernFan2014 Nice quiet hotel
Got a nice 2 bed room on the club level. Nice size, clean, decent brekfast.
November 26, 2014
Rated 2 out of 5 by DavidM78 Tired
I've stayed here several times when the Westin has been sold out. It's not really fair to compare it to the Westin, but this place is tired. It's not horrible or a roach motel, but it needs an energy drink. Some pepping up. Very dark, not a lot of light in the rooms, and some strange smells. Also, it is not a good sign when my cell phone connection can work faster online than their "wi-fi". It's basically only good for email. Webpages with any pictures or graphics are so slow to load. Forget about any kind of streaming video or music. I had to call a tech to get my computer to connect which lasted long enough to write this review. The hotel has a bar, which is nice, so I can get out of my room, drink, and make the stay pass faster.
November 13, 2014
Rated 1 out of 5 by MaliNov2014 Terrible experience
I checked in unday night. Room keys were not working, and I was told that they will be fixed by Tuesday. Basically I had to stay in front of the room until someone showed up to open the door, show ID, etc. People who opened the doors are like sllep walkers, super slow. They became more responsive by Wednesday. Keys were not avaiable until Thursday night, when I came back from work. The room service was odd; I called to order some food and was put on hold for ~ 10 minutes. I gave up on that. As a side note, the TV had some problems. It turns itself off frequently. I did not report this to the desk since the TV was not a critical item for me and I already had several not-so-pleasant conversations with the desk regarding room key situation.
November 10, 2014