Rated 1 out of 5 by Roadsoda212 Unsatisfactory
I was contacted via email by your hotel 4 days prior to arrival offering a club room for $35/night. I accepted the offer and received info saying someone would contact me within 24 hours , I never received a response. Upon arrival, the front desk clerk did not acknowledge my preferred status , i asked for the upgrade and it was not available. Club level privileges were offered for a fee but not the floor itself, Room was extremely dated and dirty, Noise level from above was very loud. Room key was lost and machine to re-key was broken for 2 of my 3 day stay. It was Breeders Cup weekend, I asked the front desk if they had racing forms and they said there were no forms to fill out, absolutely clueless. Perhaps a little seminar for hotel employees for huge weekends would be helpful. I stayed at the Weston prior to this and it was 180 degrees better. On a strong note, the youg men that drive the shuttle were fantastic.
November 7, 2014
Rated 5 out of 5 by MeganSanDiego Work Trip
The hotel has very friendly and helpful staff. The room was very clean and comfortable. I had a great dinner in the lounge and in the morning enjoyed the breakfast buffet.
November 4, 2014
Rated 3 out of 5 by JohnnyPlatinum Meet the staff -- every time you leave your room
Because the rooms were inaccessible to guests due to a 3 day "computer glitch" that prevented the doors from being unlocked except by employees with a master key card, we got to meet many of the staff -- all of whom were very friendly. Normally, at this hotel (and its sister property the Westin Pasadena), it's the elevators that malfunction. This was a first for us (and we've stayed here dozens of times). Thankfully, the well rehearsed apologetic staff are very used to dealing with guests facing subpar mechanical/electronic equipment here. It was a bother, but we met many nice staff members.
November 3, 2014
Rated 2 out of 5 by Ivonne12 Disappointed
I stayed in the same hotel 3 years ago and I was quite satisfied with everything. This weekend, there were a lot of areas that need to improve: access card system was down during our entire stay; there was dog pillow and stuff left in our room; hotel looks old and needs renovation; internet access was not available Saturday and Sunday. By the time the 2nd tech support called me, we were about to check out.
There were several families who stayed with you over the weekend because of a wedding. My nephew who had 1-night reservation did not even get to stay at all because the first room given to him was very hot and the alternate room still had guests at 10:00 pm last Nov 1.
Sheraton is a brand hotel chain so it is very disappointing to see this hotel in this state.
November 3, 2014
Rated 5 out of 5 by Suzy72 Exceede our expectations
We had a wonderful stay. The staff was amazing. We enjoyed being on the Club Floor and having access to the lounge.
The room was spacious, bed wonderful.
My only request would be to put two sinks int he bathroom and then it would be perfect!
November 3, 2014
Rated 1 out of 5 by Jake73 Great location
First time staying here. Good location for any Pasadena related activities. I stayed here two nights and didn't have a room key. Had to wait for bellman or security to let me in the room. I understand that sometimes systems fail but it seemed as though there should have been a backup system of some type. Also, unable to log on to wi fi at all.
Front services staff is fantastic.
November 3, 2014
Rated 5 out of 5 by cindy123454321 Excellent
Great food, Great Service, Great Sleep.
November 3, 2014
Rated 3 out of 5 by TravellerFromTexas Very Slow WiFi even in Club Level
The WiFi is VERY slow, even in the club level. I'm travelling for business and need to transfer a lot of email and use company-internal websites. It was almost unusable. I felt like I was wasting a lot of time. Staying connected for business is more important than almost everything else for me.
October 28, 2014
Rated 4 out of 5 by Travelalot33 Sheraton Pasadena in quiet location
Good Club Lounge for a U.S. Sheraton with good staff. Quiet location within walking distance of mall and Colorado Blvd shops/restaurants. Good staff. Wish pool was larger.
October 23, 2014
Rated 4 out of 5 by k9george Sheraton Pasadena
This hotel has a great location in Old Town Pasadena. Carpets need a good cleaning and towels are of Motel 6 quality
but overall stay was enjoyable and they are pet friendly. Would definatly stay there again.
October 20, 2014
Rated 4 out of 5 by Sandman58 Great place for a getaway to Pasadena
This hotel is centrally located and near Old Town with things to do, see, and eat. The staff was professional and courteous. They recommended great restaurants to dine at and were helpful in making our stay enjoyable.
October 19, 2014
Rated 4 out of 5 by Bulldog14 Close to our venue
Very close to where we were going
October 15, 2014
Rated 4 out of 5 by DPkooljazz Weekend at Sheraton
Nestled right in the heart of Pasadena walking distance from Colorado Ave, the Sheraton is an excellent place to select when you are planning a stay in Pasadena. You have all the Sheraton comfort and a nice residential neighborhood. It takes the "hotel" feel away.
October 14, 2014
Rated 4 out of 5 by Shel2014 Nice
Nice,clean, comfortable. Nice having a refrigerator in the room. Disappointed they didn't have a spa or jacuzzi with the pool. TV kept shutting on and on and switching back to Sheraton ad channel. A little on the small side but fine for a short stay. Located within walking distance to old town Pasadena and many fine restaurants.
October 13, 2014
Rated 4 out of 5 by JPLvisit Good for Govt travellers
This hotel is in a good location in Pasadena and accepts the government per diem rates, though parking and breakfast are on the pricey side. Rooms are clean and comfortable except for noisy air conditioning.
October 10, 2014
Rated 2 out of 5 by USNBoy unacceptable but convenient
This hotel desperately needs a renovation. Matresses so old gave me a back ache. in room chairs uncomfortable. work desk adequate. Club lounge food above average but small lounge. Service staff very nice.
October 2, 2014
Rated 2 out of 5 by dja515 This hotel needs some work.
The hallway of the floor smelt like mold for the wedding party. One of the five rooms booked had a water leak prior to our arrival at which the carpet was still damp and smelt of mold; also the AC unit was not working in this room. The second room had a very loud AC unit that would kick on like a jet engine which interrupt sleep; also one of the double beds seem to have an old mattress as it was uncomfortable and springy. Overall the room appearance of this hotel is not up to par with the Starwood fleet: as it is very drab, low budget furniture, and horrible/ dorm room style setup. Guest services was rude and not sympathetic about the room with the mold smell until maintenance advised the party would need to stay in another room due to them needing to sanitize and dry the rug; however, all guest services did was relocate to a different room- no real apology was made and it seemed as if we were a bother.
September 30, 2014
Rated 4 out of 5 by FAB760 great location for shopping
My wife and I stayed here last minute just to get away and do some shopping. we were within walking distance to a great variety of shops and a cool little outdoor mall. The hotel itself was very nice, the staff is friendly and happy to direct you to whatever it is you are looking for.
September 18, 2014
Rated 5 out of 5 by TravelLady25 Another Wonderful Experience
Each and everytime I have stayed at the property has been a wonderful experience. As a female traveling alone I feel very safe and secure in the hotel and area. The entire staff is very friendly, helpful and goes above and beyond for their guests. Thank you for another wonderful experience.
September 15, 2014
Rated 2 out of 5 by KCE1 Food Service (Charlie’s Grill) needs help
Took exasperated bar keeper to get us menue’s, drinks and service after 15-20 minutes of sitting in bar area. There were only 6 other folks inside bar area. He was nice enough when he finally came by our table; but was drippin with sweat. The unhealthiness of that grossed me out. I am sure some of his sweat beads landed in my Cobb salad, and overpriced 1/2 cup of children’s macaroni and cheese they charged us for 7.95. We were in a group of 5 and it took over an hour to get out of there…They really needed help in there…I wish he would have asked for it.
September 14, 2014
Rated 4 out of 5 by guest47 Our stay
We were very disappointed when we got into our room. The room was not an SPG room and every time we go somewhere the same thing happens. This was a special night and I was not willing to just say okay. We were told when we checked in that we were getting an SPG room and we expect one and we did not get that. So I made a call to the front desk and they eventually changed our room. I appreciated that.
One other thing was that the restaurant was on the pricy side.
September 4, 2014
Rated 5 out of 5 by momi7 Love the Pasadena Sheraton
This is by far the best hotel I've stayed at! The staff, from the front desk, to the maids, to the restaurant and bar staff are fantastic. I always feel at home when I come here. In addition, it's so convenient to the conference I attended next door at the Pasadena Conference Center.
August 25, 2014
Rated 5 out of 5 by nickel14 this hotel has an excellant staff
Husband had a health emergency requiring calling 911 at 9pm. Staff was most accommodating that night and all days afterward. We had to extend our stay 2 additional nights.
August 24, 2014
Rated 3 out of 5 by RSVCHI good stay
Overall the hotel is nice. When offered the room i was given information on the location and asked if that location would present an issue (it was near an elevator). This is very much appreciated. On the other hand, I reported a mystery substance that appeared in my second sink everytime i used the primary sink. Staff informed me that maintenance would be notified, but after dealing with it for a couple of days i thought they would be a little more sympathetic. Minor issue to an overall good experience.
August 22, 2014
Rated 1 out of 5 by StarwoodGuest1 It's not the Westin
This building is old and stodgy. It is in great need of updating. Given the price per night, it is not a repeat stay. It seems to be primarily a business hotel in a building that is simply not being cared for or upgraded. The photos on the website are deceiving. I stay exclusively at Starwood properties whenever possible. This should not be considered part of the starwood collection unless it is renovated. I will not stay here again unless it is refurbished.
August 21, 2014
Rated 3 out of 5 by Kody2014 Noisy guests with children
Unfortunately, we were placed on the second floor where there were several families with small children. And, the parents were allowing their children running up and down the hallway and screaming in the early morning. We wished they had given us a room on a floor with business people. Rather than ask for a different room because we were only staying two nights, we endured the sleepless mornings.
August 18, 2014
Rated 3 out of 5 by John2 A little tired
We have stayed at the Sheraton Pasadena several times over the years. It is a convenient location when we visit family in Pasadena. However, it seemed a bit tired this time. Our room had frayed carpet, a plumbing access panel (I think that was what it is) that was badly in need of something--paint, replacement?? Hallway carpets need cleaning/replacement.
Our particular room felt like we were part of a jail activity yard--looking out over nothing but empty concrete (room 117).
We will probably return just because of the location, but may look into the Westin next time.
While we used points, I would say that it was worth no more than $150/night.
August 18, 2014
Rated 5 out of 5 by PasadenaTrip2014 Great facility; extras pricey
I had a very comfortable and relaxing experience with this hotel. I truly appreciated the 'Go Green' Program which allowed you to deny linen service and earn $5 vouchers towards the restaurant/room service. I believed the food to be somewhat overpriced, but the voucher program helped with that. Also, parking is expensive, so be prepared ($18/night self-park) Highly recommended hotel, great location, friendly and helpful staff. Peaceful walking distance to Old Pasadena.
August 18, 2014
Rated 5 out of 5 by Kaets64 Conveniently adjacent to Civic Center
My stay with Sheraton Pasadena was to attend my daughter's wedding which was held at the Gold Room in the Civic Auditorium and her reception at the Ballroom there also. I'm impressed with the convenience of being able to get ready for the event in the comfort of my room, then just walk the short distance from there to the wedding location. It was a comfortable stay at the hotel, made better by the convenient location to the Civic Center.
August 14, 2014
Rated 5 out of 5 by Jrw85018 Weekend in Pasadena
We stay at the Sheraton for convenience and it is near where we use to live in Pasadena. It is a part of the City's convention center and walking distance to old town Pasadena and the Lake Avenue Shops.
August 11, 2014