Rated 1 out of 5 by John226 Overnight trip
We booked this hotel just for an overnight getaway. We booked a specific room and club level access. When we arrived the room was not ready so we went to get lunch and they told us they would call us when it was ready. They called us about 20 minutes later and told us the room we booked was out of service and that they would be upgrading us to a better room. We finished lunch and went and checked in. We got to the room that was suppose to be an upgrade from the deluxe balcony room that we booked. We got into the room and were very disappointed. Yes the room was very large but was located right next to the cleaning room and when you open the curtains you were looking right at all the heating and a/c units. We were shocked we called the front desk to let them know we were not happy with the room they upgraded us to and then informed us that the hotel was sold out. We were confused because they had told us before that the reason we had to move was because the room was out of service not because they had overbooked our room. They could not move us to any other rooms because the room we had originally booked was sold out but we could take a basic room. We were very shocked that when you make a reservation for a certain room they do not hold that room for you. They basically over booked there rooms and hope that you don’t get upset when they have to move you to a room that they think is an upgrade but you don’t. It was obvious that they new the hotel would be full because there was a wedding that evening. I would not recommend or to return to this Sheraton.
July 19, 2015
Rated 5 out of 5 by MOB27 The Sheraton helped make our Wedding Weekend a Success!
I can't thank the Sheraton staff enough who were influential in helping make my daughter's wedding weekend a happy and joyous one. The sales manager, reservations manager, and the catering director went the extra mile in booking 16 rooms for our wedding party and a special suite for the wedding couple, as well as distributing our personalized welcome bags, and arranging a breakfast brunch the next day after the wedding. All the other Sheraton staff in Pasadena are also just as efficient and courteous. I couldn't be happier with all the amenities offered to me and our wedding guests. Your service was wonderful because you have an awesome staff. Thank you again.
July 3, 2015
Rated 2 out of 5 by xDaveh I booked the executive floor
However, I wasn't able to find the two beds room so I stayed in the non-executive floor. I was surprised the hotel said I couldn't get the refund!
July 2, 2015
Rated 5 out of 5 by FranDeb Very accommodating!
My mom and I went to California to visit family and friends. We had prior arrangements to say at a beach house - a gift from a family member. Complications arose due to the family member and we had nowhere to stay. The Sheraton accommodated us at the last minute and from the moment we walked in to the minute we left, we were treated with the utmost professionalism and respect. There just aren't enough words for the gratitude my mother and I feel towards this place. Thank you Sheraton for being there at the last minute. We greatly appreciate everything you've done for us!
June 17, 2015
Rated 5 out of 5 by bozack Great Property and stay
Great location in Pasadena with close location to a lot of restaurants and places to visit.
Has a great lounge for those looking for one (as that influences my bookings).
May 14, 2015
Rated 1 out of 5 by SDTroop57 2nd time, still bad
We were offered a complimentary stay due to a horrible first experience. This time around wasn't much better, even for the cost of parking. We were upgraded to the club level and the space was significantly smaller. The room service gentlemen hung on me, whether or not it was accidentally done, never apologized nor acknowledged. After hanging up on me, I repeated the order 3 times and the order was STILL messed up. Believe it or not, we are very easy going people that don't ask for much and very rarely complain. We weren't even going to say anything the first time around, but did, and the GM offered the stay to give them a second chance. Although the management is full of nice people, we will not be returning.
May 9, 2015
Rated 5 out of 5 by joshy43 This hotel has a great staff, and very clean property.
Highly recommend! Great stay!
April 13, 2015
Rated 5 out of 5 by littletoad impectable staff
my home away from home - amazing staff - great food - visit at least 7 times a year..
April 7, 2015