Sheraton Clayton Plaza Hotel St. Louis

  • 7730 Bonhomme Avenue
  • St. Louis,
  • Missouri
  • 63105
  • USA
  • Landkarte

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Rated 3.5 out of 5 by 297 reviewers.
Rated 5 out of 5 by This hotel has a wonderful staff! The staff was courteous and helpful. They couldn't do enough to make our stay perfect. Any problems were expeditiously corrected. We look forward to our next visit. April 13, 2012
Rated 4 out of 5 by Great location Chose this hotel due to proximity to Wash U. Perfect location; gorgeous neighborhood (perfect for walks), good access to great restaurants and convenient shopping. August 31, 2012
Rated 4 out of 5 by Great staff. Cheerful and considerate Elevators need upgrading. Very long waits. Room needs additional chair besides the one desk chair. Preferably a lounge chairs to allow guests to sit and converse. November 14, 2012
Rated 4 out of 5 by Good location, good rooms but…. Very Poor Club Room operation on the Club Floor. Toasters did not work properly if at all, empty coffee pots, very sparse food selection and this was at 8:30 AM. November 24, 2013
Rated 5 out of 5 by Great central location for Family Reunion Excellent accommodations for the price of room, for our Family Reunion. The hotel staff was great, food was very enjoyable, and great attractions in the area. August 6, 2013
Rated 5 out of 5 by I always feel like royalty... when I visit this hotel. The staff is so friendly and wanting to help in any way possible. I wish this hotel/staff were available every place that I visit. October 8, 2013
Rated 3 out of 5 by Didn't honor offer room was booked under Booked room under special offer and the computer apparently made an error. Hotel and SPG would not correct the issue. Will never stay at this hotel again. October 1, 2013
Rated 5 out of 5 by The suite is awesome! The suite fit our group of six perfectly. The extra conference/dining table was an unexpected bonus. It was great to be able to stay together at a group. September 30, 2013
Rated 5 out of 5 by Gold member-Larry & Pat The hotel is a great location, and all the staff were nice and helpful. Have stayed at this hotel for about 4 years and it has always been accommodating. December 19, 2012
Rated 2 out of 5 by Go elsewhere If you are visiting St. Louis and need to be near Wash U - there are better places to be. The hotel staff, except for two people were cold and uncaring. The amenities such as a room safe, extra blanket, toiletries like mouthwash and hand lotion to name a few just doesn't exist. We even asked for an extra blanket to be put in the room - it never appeared If you are there on a weekend as we were- prepare extra time if you have to be someplace in the evening because the elevators are over worked. I waited more 10 minutes once just to get downstairs - the next time I just walked and was amazed at how many guests I met on the way.The bar staff, was very nice but very overworked. For such a busy weekend they could have put a second person behind the bar, but I guess they don't care how long you wait for your drink as long as they make more money. They apparently do a good business in conferences and parties which taxes their facilities and to boot the service elevator wasn't working. Are there worse places without a doubt but there are better ones. Now that we are familiar with the city, we will not be staying there again when we visit. November 11, 2013
Rated 5 out of 5 by Great overflow hotel This hotel was used as an overflow hotel bc the one for our meeting was booked. It was wonderful! Clean, fast, friendly, and a great shuttle service. September 24, 2012
Rated 2 out of 5 by Dirty linen Our bed linens were dirty, however houskeeping did come and change them within 15 minutes of our call. Some gesture of goodwill would have been nice. December 13, 2012
Rated 5 out of 5 by Pleasant stay From making the reservations, check-in to check-out, couldn't have asked for an easier experience. Comfortable room, with Starbucks coffee- great! March 4, 2013
Rated 3 out of 5 by commentst The last 3 times we have stayed there something goes wrong with the building such as no hot water, no air conditioning, and this time no phones. December 27, 2012
Rated 5 out of 5 by Exceptional room The rooms were spacious and comfortable. Very welcoming. If I had a criticism it would be the elevators. They were slow and the waits were long. February 4, 2013
Rated 4 out of 5 by Great food for wedding reception The food for the wedding reception was amazing. The food was very good. Some of the best I have had. The chef and staff did a great job. May 3, 2014
Rated 5 out of 5 by My St. Louis area hotel Stay here whenever working in St. Louis area.Great hotel, greatstaff, great location, good local restaurants. I always stay here when in town. December 17, 2012
Rated 4 out of 5 by Everything great except restaurant Everything about our experience at the hotel was excellent, except for the restaurant. There, service was slow and food presentation was poor. December 2, 2013
Rated 5 out of 5 by I strongly recommend this hotel I like this hotel's friendly and warm hospitality, I enjoy staying in this hotel every corner. July 18, 2014
Rated 5 out of 5 by Very comfortable stay during Wash U Parents' Weekend Although the hotel was fully booked, everyone was calm, friendly and helpful. Room was spacious, clean and comfortable. Highly recommended! October 31, 2012
Rated 4 out of 5 by Great Stay They stay was great, however, on my last day, while using my towel and hand towel I noticed, some unappealing yellow stains on my towels. October 15, 2012
Rated 5 out of 5 by great hotel, good location This is a great hotel with very friendly bar staff. Close to great places to eat all within walking distance on Central and Maryland Ave. May 4, 2013
Rated 5 out of 5 by A throwback to the days of TRUE guest service! From the moment we arrived, we felt not only welcome, but VALUED as guests. Thank you for everything, and we hope to be back again soon! February 18, 2013
Rated 2 out of 5 by Old Hotel Hotel is old, outdated and small. Not a recommended hotel. I've had to switch rooms a few times due to unsatisfactory conditions/use. March 17, 2014
Rated 5 out of 5 by Lorna Banquet She was very attentive, even offering info when needed on the area and greeting us in the halls!!!! Great personality and work ethic. January 13, 2014
Rated 5 out of 5 by Excellent experience Overall very satisfied, had access to the Club level and enjoyed the perks . A very nice hotel and a good experience with all staff March 31, 2013
Rated 5 out of 5 by The Staff demonstrate great customer service I recommend the hotel - the staffs demonstrate great customer service and the rooms are clean. The ambient of the hotel very good. June 11, 2013
Rated 2 out of 5 by smell and dirty sheets when you first walk in the smell hits you in the face, the smell of raw sewage. I can over look that as long as it isn't in the rooms. which it wasn't. I had called the hotel months before for reservations for specific rooms, but when I got to hotel they said they never got it. ok I said as long as I can get both my rooms on same floor, after about 30 min. I got my rooms. we went about our day and when I got back and started to get in bed ( 11:30pm) I pulled the covers down and noticed the sheets were not clean. I called down and was put on hold then was told they would move me. I was fine with that as long as it was still near my other room. back on hold then was told it wouldn't be. now well after midnight I said cant you get somebody to come and change my sheets. they said yes. few min. later knock at door and the grounds keeper handed me 3 sheets and said have a good night. I was mad but tired so I just covered up the dirty sheets with the clean. tried to sleep but couldn't cause the pillowcases were dirty from the dirty sheets. well next day I left room had pull the sheets down thinking they would put new sheets on. they didn't. they didn't clean the sheets the whole stay. never have had any trouble staying here till now.and the elevators need some much needed work as they couldn't handle all the traffic. September 2, 2014
Rated 2 out of 5 by Director The air conditioning never works or is noisy. The bahrooms have no counter space. The elevators are slow. The food is over priced October 4, 2013
Rated 5 out of 5 by Short but Sweet Didn't arrive at hotel until 11pm and checked out at 5am, but everything was great inbetween and I look forward to another stay. May 24, 2013
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