Rated 1 out of 5 by ttriss56 HORRIBLE
The first room I was given had an unmade bed and open toilitries, clearly had not been cleaned. They then "upgraded" my room. The bathroom smelled of smoke from the fire they recently had and the room was apparently right under the fitness center and everytime some one used the treadmills there was constant pounding in my ceiling. Including at 5A!
I am a loyal SPG member but I would never stay in this hotel again.
August 8, 2014
Rated 2 out of 5 by Char1999 Elevator Nightmare
During my stay at the Sheraton Clayton Hotel one of the main elevators was broken, leaving just one other main elevator and the staff elevator available. Prior to my arrival this was not mentioned nor was it mention by the staff when I arrived. I became aware of it by reading a sign located by the elevators. There were 2 large conferences being held (I was attending one) while I was there and the elevators played a large role in making myself and other guests VERY late for events. The hotel cleaning staff also suffered in meeting room cleaning deadlines because they could not get to rooms efficiently to clean them because guests were using the staff elevator. Until the elevator issue is resolved (which I heard that it has been ongoing for a while) I will NOT recommend that anyone stay there.
August 4, 2014
Rated 2 out of 5 by dlphns1 smell and dirty sheets
when you first walk in the smell hits you in the face, the smell of raw sewage. I can over look that as long as it isn't in the rooms. which it wasn't. I had called the hotel months before for reservations for specific rooms, but when I got to hotel they said they never got it. ok I said as long as I can get both my rooms on same floor, after about 30 min. I got my rooms. we went about our day and when I got back and started to get in bed ( 11:30pm) I pulled the covers down and noticed the sheets were not clean. I called down and was put on hold then was told they would move me. I was fine with that as long as it was still near my other room. back on hold then was told it wouldn't be. now well after midnight I said cant you get somebody to come and change my sheets. they said yes. few min. later knock at door and the grounds keeper handed me 3 sheets and said have a good night. I was mad but tired so I just covered up the dirty sheets with the clean. tried to sleep but couldn't cause the pillowcases were dirty from the dirty sheets. well next day I left room had pull the sheets down thinking they would put new sheets on. they didn't. they didn't clean the sheets the whole stay. never have had any trouble staying here till now.and the elevators need some much needed work as they couldn't handle all the traffic.
September 2, 2014
Rated 2 out of 5 by fastmarka Staff was pleasant; building needs a wrecking ball
There are two elevators for this 17-floor building. Expect some serious "traffic." Windows in rooms are up high making it somewhat like a prison cell (not that I've ever been). The "whine" from HVAC systems was beyond white noise making sleep difficult. The pool area was beat up and dirty. Shower water pressure made it impossible to use; I ended up removing the shower head to get as much pressure as possible. My client is in Clayton, but until I receive word this hotel has gotten a gut rehab, I will drive the extra distance to the Sheraton City Center or Westport Village.
August 20, 2014
Rated 1 out of 5 by Askn ROOM NEEDS SERIOUS HELP!!!
Filthy carpeting; stain on upholstered chair; burnt out light bulb in lamp next to bed; tv remote battery burnt out; only two channels on tv (and one of them was the SPG ad channel!); clock not plugged in (and therefore not set); toilet ran after flushing; mold in shower. That's about it, but isn't that enough to earn a one-star rating and a promise never to return???
August 25, 2014
Rated 1 out of 5 by Disgruntled2014 Young Adults Groups and Poor Emergency Service
Poor planning of rooms to mix young adults (college sport teams or group) with paying Customers. Between 2-3 AM, young adults were yelling and fighting in the public hallways and in their rooms. Hoodlums. Eventually, a responsible adult appeared to stop the event, but only after 1 hour passed. Not a way to treat paying Customers and SPG members.
In addition, call was made to front desk and no one answered. Eventually, emergency number was called and someone returned the call in 15-30 minutes. If this were actually a medical emergency, I would be deceased now.
February 2, 2014
Rated 5 out of 5 by Ashley46 Another enjoyable stay!
I have stayed at this Sheraton many times in the past 5 years. The staff at the desk are always most helpful and very pleasant. The room was immaculately clean and the bed was delightfully comfortable..
August 21, 2014
Rated 2 out of 5 by lstrauser86 NEEDS IMPROVEMENT
the staff was great but our first room was so small and the bathroom did not even have a tub. we asked to be moved and our next room was dirty, the bathroom was nasty, and there was no plug for the tub so it was hard to give my 1 year old a bath, the food was not good. the second day we had to pay $15 a person for microwaved, hard pancakes. the lobby smelled. an elevator was broke so took forever. you had to pay $14 a day for parking which I didn't know. and you could barely find a parking spot bc of the valet spots and the enterprise spots. we had an SUV and could barely fit in the garage. definitely not worth the money we paid and wont be back.
July 21, 2014
Rated 2 out of 5 by Mathilde Lobby bar is a gentlemen-only area!!!
I stayed at the Sheraton Clayton during a business trip in July, and had a surprising experience. After checking-in, I went to the bar in the lobby, thinking I could work a bit and have a drink. However, as I was about to sit, the waitress informed me that I couldn't stay there because it was a "gentlemen-only area". Not being American, I was not sure if this was normal at all and just aksed where I could have a coke. The waitress told me there was a restaurant two blocks down the street where I could have a drink and a light snack. VERY surprising and definitely not the kind of experience you expect from an international hotel chain!
September 4, 2012
Rated 1 out of 5 by notgonnastayhere Old, run down hotel, for $10 more, you can stay at the Ritz
The hotel is old and in dire need of a remodel. The staff reflects a management that needs to be redirected to a new career. They complained about guests in front of other guests, etc. A complaining guests were allowed to dominate the bar instead of being taken aside, etc. Dirty, smelly, bad paint, worn furniture - I thought that the headboard had blood on it but it was just worn through, a chair in my room had a big blob of paint on the front of the back, lamp missing from the bedside table.
There is nothing to recommend this hotel for except condemnation. Sadly, I'll avoid Sheraton's in the US after this experience.
March 16, 2014
Rated 1 out of 5 by nystlbus Many things are broken in this hotel leading to inconvenience
I travel frequently and am Platinum on Marriott. I decided to try a new brand of hotels and chose SPG to try to reach Platinum there as well. This was my first stay at a SPG property in 2+ years. My room had a broken desk lamp which did not work. The ice machine on my floor did not work. I went to another floor to get ice and put ice in the ice bucket. The next morning, the water from the melted ice had leaked through the bottom of the bucket leaving a large puddle on my desk and wetting various work-related papers I had on the desk. The gate to the self park garage did not work and there was no intecom/way to communicate with staff from the hotel from the entrance to the lot. So I had to reverse my car out, park on the street, get the hotel staff, and take them to the gate to try to open the gate. It did not open so they offered to valet park it for me which was nice but the next morning the staff had trouble finding my valet parked car and I was late to work. Will not stay at this location in the future.
March 28, 2014
Rated 2 out of 5 by Jim57 Needs Improvements
I have been staying at this hotel for almost 8 years now and am becoming more and more disappointed with property. The staff is EXCELLENT! However there have been ongoing elevator issues and Fitness Center equipment issues. On this stay only one elevator was working and the wait in the morning from the 15th floor was over 5 minutes. Not the first time the one of the elevators have been down. As for the fitness center, it has sometimes taken months for a treadmill to be repaired. Now there are only 2 treadmills with an open spot where the broken one used to be. Love the people, especially Rhonda, Dawn, and Tim who I have developed a great relationship with, however the property itself is beginning to become to much of an inconvenience.
June 5, 2014
Rated 2 out of 5 by Bill501 Recent Trip
Stay at this hotel quite frequently. Always get great service from the staff and this time was no exception. The facilities, however, are another matter. Was also here a couple of weeks ago. One elevator was out of operation then and still is. Went for breakfast one morning and when asked about preparing an order, was told there had been a kitchen fire and the buffet was all there was. When I got off the elevator, the wall in the hall was missing a big chunk of wallpaper. Wondered if there were financial issues.
August 1, 2014
Rated 3 out of 5 by BEJCPA Elevators?
I have stayed in this hotel annually for about the past 5-6 years. It has always been fine except the two elevators were just not enough to service the hotel (long waits). However, this year I was greeted with apologies that one of those two elevators was not working! So there was only one elevator and the service elevator. This is just not satisfactory. Otherwise, the hotel was fine. The staff were all very nice and the service good.
August 4, 2014
Rated 4 out of 5 by Ptown Great Location but need upgrades
We stay at this hotel mainly due to its location. The facility needs upgrades to its elevators (the past 2 years, one of them has been broken) and rooms (one whole wall was not working electrically).
June 23, 2014
Rated 2 out of 5 by Oahu01 Platinum Status not recognized / Poor Service
This was my first stay at this location. When I arrived at the St, Louis airport I contacted the hotel to advise them of my arrival and location The women who answered the phone was very abrupt and stated" how many times have you called." I advised her it was my first. She advised it would be approx: 20 minutes. I waited 30 minutes for the shuttle. When I entered the hotel and WAITED to be checked in ( only one person working the front desk, the female walked away with three guests waiting) I was not greeted as a Platinum SPG member or advised of my gift amenities (points,etc). I advised the front desk that this was my first time at this location and that I was considering this location over other lodging locations on future stays. when I come to St. Louis for business ( this is not going to happen).Since the hotel shuttle only runs between 5 am and 10 pm I asked for a taxi voucher and stated that other SPG properties had provided me several vouchers in the past on my numerous trips to the St. Louis area ( the taxi voucher was refused). I have stayed at other SPG properties on numerous occasions while in St. Louis and they have provided me with a taxi voucher when the shuttle was unavailable when I had to respond to the airport early in the morning prior to the shuttle running or obtained me other means of transportation. Also other SPG properties in St. Louis have provided me with upgrades to A suite upon my arrival. At your location I was not offered any free amenities such as WIFI, a voucher for dinner, breakfast at the restaurant or room service. Every other SPG provides me with these or some type of amenity and treats me with respect. The room was clean but dated and under the bed was a large quantity of dust. Several areas in the room need to be painted and cleaned. When I was checking out I again asked for a taxi voucher, and explained the aforementioned details regarding taxi vouchers at other SPG locations in St. Louis, it was refused again. I was not impressed with the service I received at your location and I will be telling my co-workers and friends about this location and about the minimum effort your hotel puts fourth towards Platinum members. The little things matter, you failed.
October 14, 2013
Rated 4 out of 5 by stl2014 reservations
We stayed at the hotel the wk of the kitchen fire. I will say the 2 ladies in the restaurant on Saturday AM were the most pleasant and doing the best they could in a bad situation. The hotel should be proud of them. I did mentioned to the manager. By the way he ( hotel manager) super helpful and nice.
We enjoyed our stay but there is a big problem with your reservation dept. This check in/out totally ridiculous if you are staying for several days. It took one of my family members( could not enter his room) 4 times to visit the main desk for someone to finally figure out he had to check in and out from the same room because he had different rates. No one explained this to him. Still, this process makes no sense.
My bother could not get reservations 6 months ahead of time with correct rate.At one point reservation showed up- wrong and later there was double booking. He had to get some one to cancel reservations and make one.It took several phone calls but It was resolved.
I was the mother of the groom, made reservations and my 2nd reservation did not show up at checking on Friday.When we check out there was a problem also. We had courtesy nights and all nights were being charged. It all was resolved but I have never experience such a mess for reservations.
The last thing, the elevators were to slow. It could take up to 10 minutes waiting for them. Steps were not an option since we had rooms in the 14,16 floor.
This really need to improve.
June 26, 2014
Rated 3 out of 5 by BusinessHH Average Hotel
The hotel is average and met my business travel expectations. The hotel is set up to be a nicer higher end feel (traditional decoration with a slight modern edge, updated showers, professional and friendly staff, etc.); however, certain items were not so applaudable:
1) Room carpets need a thorough cleaning. There were visible stains in mine and coworkers' rooms. The overall feel was somewhat grimy.
2) Shower floors also needed a good bleaching. What appeared to be once white grout was gray and dark.
3) New comforters or bleaching needed. It was obvious that the white comforters had seen better days, and you could see the yellowing under the sheets.
4) Broken down elevator - thankfully I was on a lower floor, but one of their elevators were broken and when guest traffic was at its highest, it was impossible to grab an elevator. Apparently has been an issue for nearly a month now.
Overall, the hotel was acceptable for my use; however, it would be a great recommendation given its proximity to local restaurants/bars and the airport if they cleaned up the aforementioned items.
August 7, 2014
Rated 2 out of 5 by MG912 Not going to make that mistake again.
During my stay the elevators were a big issue. Many guests waited 10 to 20 mins at a time for an elevator. Staff were using the guest elevators to transport things such as trash. Rooms and bedding were dated using top sheets as the bottom sheet so the bed was always disheveled. The visit started with a guest in the bar throwing a drink on another guest because he was overly intoxicated then shoving him down the stairs. The police were called. The next day there was a fire in kitchen which caused guests to emergency evacuate and stand out in the heat for hours. (understanding this was out of the staffs control) The major issue is a note was placed under guests doors once we were let back in explaining what happened. The letter stated that due to the kitchen fire no food was available and food would be brought in. The insult was that the letter said breakfast would be available for $6, seriously $6 after all the guests went through. Nothing was said the next morning when guests checked out again long lines to check out with only one person checking people out. I am not saying that guests should have been comped or something but if the hotel is that hard up for money then take donations at breakfast instead of charging your guest. Wont make the mistake again.
June 22, 2014
Rated 4 out of 5 by George88 This hotel is just OK.
The staff was very friendly and tried to make our stay pleasant in spite of the elevator and kitchen problems. You really need to get those things fixed or you are going to lose business.
August 5, 2014
Rated 4 out of 5 by Nmp123 This hotel has great features.
I had a good experience at the hotel. The only negative side I had was one front desk associate was very rude to our family. She made my experience from the beginning very irritating. Every time we walked passed, there was an unprofessional look on her face and whispers would happen with other associates. Being a customer service professional, I felt uncomfortable. Upon checkout, I did not personally check out with her and had a great experience with another front desk rep. I would recommend management to look into the training and servicing of the front desk reps because I was very bothered from the time she snatched a reservation paper my sister had to leaving. Other than that, hotel was extremely clean, accommodating, and valet drivers were wonderful.
July 23, 2014
Rated 3 out of 5 by BizChicago Repeat Stay
Elevator was not working. Front desk staff not very warm and welcoming. Restaurant food needs to be improved. Rather eat at local restaurants.
August 4, 2014
Rated 4 out of 5 by Aalok2014 Comfortable Room and Friendly Staff
I want to make clear that the hotel staff were excellent (friendly) and the room was clean and comfortable. However, during our stay an elevator was out of service and it caused significant delays in waiting for an elevator to use (stairs are not an option when traveling with older guests).
We checked in on Friday and by the time we checked out on Sunday - the elevator was still out of service. Yes, it is the weekend. But it is also a major city - and I find it hard to believe that repairs could not have been completed sooner. In fact, the morning we checked out - there were two events hosted at the hotel that seemed to be concluding or had ended the night before - waiting for an elevator was an utter nightmare.
My final concern would be value. For what I paid, other locations include wifi in the guest rooms and have free parking or less expensive parking. And this location also does not include breakfast. I felt I was trying to be nickel and dimed for things that should realistically be standard at locations like this.
So if you don't mind paying a little extra (and paying extra for some things) - this is a very clean/comfortable place to stay.
August 4, 2014
Rated 2 out of 5 by West5 Not A Good Experience
This Hotel need serious upgrading. The floors are horribly stained and outdated. I was changed to another room to accommodate me, but it was not much better. Also the rooms are very small.
The most annoying things of all was the slow elevators. We waited anywhere from 10 to 20 minutes to get an elevator. Some guests gave up and walked the stairs. It was impossible for me since I was traveling with my 97 year old mother in wheel chair.
I would not stay in this hotel again.
The staff tried really hard to please the guests.
July 22, 2014
Rated 3 out of 5 by smriley Good and Bad
Upon arrival the bellman brought out a cart for us to load our luggage on, but did not help. He was much more concerned about getting our car out of his way. However, upon leaving, a different bellman came to help with the luggage and was very pleasant and helpful. I had no hot water in the mornings in our room. It took until midday before the hot water would work. Also, the electricity went out while blowing drying hair in the morning. The televisions did not work in one of the rooms. The housekeeping did not even show up on the last day of our stay, so we had no clean towels. The coffee was good and the location was great for the swim meet. There were some positives, but also some negatives. I did not complain because we did not spend too much time in the rooms.
June 24, 2013
Rated 3 out of 5 by disappointed411 Nice St. Louis location
The hotel was nice but I was disappointed that the bathroom did not have an electrical outlet for my flat Iron. To make it even more challenging there wasn't a mirror outside the bathroom. Was staying at the hotel to attend a conference. The conference attendees are potential customers and I wanted to represent my company looking my best but it was hard to do my hair without a mirror. I hope you do not subject another guest to this challenge. I stayed at the hotel for 3 days and they were unable to provide a mirror.
September 25, 2012
Rated 2 out of 5 by DK2014 Great location, friendly staff
Lately the quality has been down with slow service and lackluster attention to detail...
June 4, 2014
Rated 3 out of 5 by Jaclyn27 Disappointing
This hotel was fine. I wouldn't stay here again, though. My husband and I requested a queen room, but we were given a room with two double beds instead. The parking costs $14/day, and you must pay if you would like wifi in your room. There is wifi in the main lobby, though. It was quite an expensive stay at the hotel, and I do not feel that we paid for anything special. We were, however, granted a later checkout, and that was nice. Overall, we would have been better off staying elsewhere elsewhere.
July 22, 2013
Rated 3 out of 5 by JoeJack Don't look under the Bed
My stay at this hotel in Clayton, Mo was pretty good considering I was there for a conference and the room rates were way overpriced.. The rooms were adequate although I wish they were a bit bigger. The chair for the desk bumped into the bed and there wasn't a lot of room to put luggage, etc.
The staff at the hotel was amazingly responsive. I give a 5 star to the staff.
Big problem during our stay was that there was only one elevator and a service elevator working. Sometimes the wait for an elevator seemed to approach 20 minutes. I spent most of my stay using the stairs to go up and down to the 7th floor.
The big surprise for me was that while I was getting all of my belongings ready to go, I looked under the bed to see if anything had fallen there. While I didn't find any dead bodies, I did find the dust bunny farm, multiple pony tail holders, a mess load of used Kleenex a water bottle and some other things I was afraid to examine. Makes me wonder if I should have used that glass. ewwww.
Anyway, cleanliness is important and while the room appears appealing at first...DON"T LOOK UNDER THE BED!
August 1, 2014
Rated 3 out of 5 by Disappointed12345 Rooms, Elevator, and Valet need improvement
The room itself and condition of the room was not the issue. The issue was the fast that I had a conjoined room and it felt that the walls were paper thin. I could hear everything. The man next to me would cough violently into the night and early in the morning, limiting my sleep for the entire stay. Also, I am pretty sure I heard the man throw up at 5:00am which was quite the wake up call. Also, the elevators and valet need a drastic overhaul. It took me about 10 minutes to get an elevator when I was leaving the hotel on Thursday. Once my coworker (who had the same problem) and I finally met downstairs, our valet call appeared to not be made. For 2 of the 3 morning valet calls, there was no answer on the Clayton's end. On Thursday, we had to wait outside for 20 minutes to wait for car, which almost made us miss a meeting because it took so long. Overall, the hotel is very nice, but these 3 areas were extremely disappointed and did not make my experience that enjoyable at all. I hope this improves for my next stay.
May 16, 2014