Rated 1 out of 5 by ttriss56 HORRIBLE
The first room I was given had an unmade bed and open toilitries, clearly had not been cleaned. They then "upgraded" my room. The bathroom smelled of smoke from the fire they recently had and the room was apparently right under the fitness center and everytime some one used the treadmills there was constant pounding in my ceiling. Including at 5A!
I am a loyal SPG member but I would never stay in this hotel again.
August 8, 2014
Rated 3 out of 5 by BusinessHH Average Hotel
The hotel is average and met my business travel expectations. The hotel is set up to be a nicer higher end feel (traditional decoration with a slight modern edge, updated showers, professional and friendly staff, etc.); however, certain items were not so applaudable:
1) Room carpets need a thorough cleaning. There were visible stains in mine and coworkers' rooms. The overall feel was somewhat grimy.
2) Shower floors also needed a good bleaching. What appeared to be once white grout was gray and dark.
3) New comforters or bleaching needed. It was obvious that the white comforters had seen better days, and you could see the yellowing under the sheets.
4) Broken down elevator - thankfully I was on a lower floor, but one of their elevators were broken and when guest traffic was at its highest, it was impossible to grab an elevator. Apparently has been an issue for nearly a month now.
Overall, the hotel was acceptable for my use; however, it would be a great recommendation given its proximity to local restaurants/bars and the airport if they cleaned up the aforementioned items.
August 7, 2014
Rated 4 out of 5 by George88 This hotel is just OK.
The staff was very friendly and tried to make our stay pleasant in spite of the elevator and kitchen problems. You really need to get those things fixed or you are going to lose business.
August 5, 2014
Rated 3 out of 5 by BizChicago Repeat Stay
Elevator was not working. Front desk staff not very warm and welcoming. Restaurant food needs to be improved. Rather eat at local restaurants.
August 4, 2014
Rated 2 out of 5 by Carol61 Elevator
ELEVATOR ISSUE WAS HUGE!!!!! 20-30 minute delays. Had to take the stairs more times than not (from the 14th floor!!) It was awful! We would have never stayed with you had we known the REAL impact the elevator was having on the hotel. And never on the 14th floor. The food in the Club lounge was average at best, and twice delays were encountered due to staff waiting on the elevator to bring supplies. All in all, bad experience - and not a single upfront, good faith offer by the hotel. A meal, drink, parking (we had to ask for that). You all are a top notch hotel, you should have behaved as such. We know you were sorry, but you had us there by then and our options were very limited at staying somewhere else.
August 4, 2014
Rated 3 out of 5 by BEJCPA Elevators?
I have stayed in this hotel annually for about the past 5-6 years. It has always been fine except the two elevators were just not enough to service the hotel (long waits). However, this year I was greeted with apologies that one of those two elevators was not working! So there was only one elevator and the service elevator. This is just not satisfactory. Otherwise, the hotel was fine. The staff were all very nice and the service good.
August 4, 2014
Rated 4 out of 5 by Aalok2014 Comfortable Room and Friendly Staff
I want to make clear that the hotel staff were excellent (friendly) and the room was clean and comfortable. However, during our stay an elevator was out of service and it caused significant delays in waiting for an elevator to use (stairs are not an option when traveling with older guests).
We checked in on Friday and by the time we checked out on Sunday - the elevator was still out of service. Yes, it is the weekend. But it is also a major city - and I find it hard to believe that repairs could not have been completed sooner. In fact, the morning we checked out - there were two events hosted at the hotel that seemed to be concluding or had ended the night before - waiting for an elevator was an utter nightmare.
My final concern would be value. For what I paid, other locations include wifi in the guest rooms and have free parking or less expensive parking. And this location also does not include breakfast. I felt I was trying to be nickel and dimed for things that should realistically be standard at locations like this.
So if you don't mind paying a little extra (and paying extra for some things) - this is a very clean/comfortable place to stay.
August 4, 2014
Rated 2 out of 5 by Char1999 Elevator Nightmare
During my stay at the Sheraton Clayton Hotel one of the main elevators was broken, leaving just one other main elevator and the staff elevator available. Prior to my arrival this was not mentioned nor was it mention by the staff when I arrived. I became aware of it by reading a sign located by the elevators. There were 2 large conferences being held (I was attending one) while I was there and the elevators played a large role in making myself and other guests VERY late for events. The hotel cleaning staff also suffered in meeting room cleaning deadlines because they could not get to rooms efficiently to clean them because guests were using the staff elevator. Until the elevator issue is resolved (which I heard that it has been ongoing for a while) I will NOT recommend that anyone stay there.
August 4, 2014
Rated 3 out of 5 by JoeJack Don't look under the Bed
My stay at this hotel in Clayton, Mo was pretty good considering I was there for a conference and the room rates were way overpriced.. The rooms were adequate although I wish they were a bit bigger. The chair for the desk bumped into the bed and there wasn't a lot of room to put luggage, etc.
The staff at the hotel was amazingly responsive. I give a 5 star to the staff.
Big problem during our stay was that there was only one elevator and a service elevator working. Sometimes the wait for an elevator seemed to approach 20 minutes. I spent most of my stay using the stairs to go up and down to the 7th floor.
The big surprise for me was that while I was getting all of my belongings ready to go, I looked under the bed to see if anything had fallen there. While I didn't find any dead bodies, I did find the dust bunny farm, multiple pony tail holders, a mess load of used Kleenex a water bottle and some other things I was afraid to examine. Makes me wonder if I should have used that glass. ewwww.
Anyway, cleanliness is important and while the room appears appealing at first...DON"T LOOK UNDER THE BED!
August 1, 2014
Rated 2 out of 5 by Bill501 Recent Trip
Stay at this hotel quite frequently. Always get great service from the staff and this time was no exception. The facilities, however, are another matter. Was also here a couple of weeks ago. One elevator was out of operation then and still is. Went for breakfast one morning and when asked about preparing an order, was told there had been a kitchen fire and the buffet was all there was. When I got off the elevator, the wall in the hall was missing a big chunk of wallpaper. Wondered if there were financial issues.
August 1, 2014
Rated 2 out of 5 by Ellen114 Needs an update soon
Clock alarm kept going off- -we did not set it and we did not sleep
Bathroom needs major update
July 30, 2014
Rated 2 out of 5 by Charity1 Disappointing
For the price I would expect working elevators and an open pool.
July 28, 2014
Rated 4 out of 5 by jo42 Not my best experience
One elevator was broken, the restaurant had a fire, so services were very limited. Room Service trays set outside in the hall for days before they were picked up. There wasn't a fridge or microwave in the room. Our carpet was wet for the first few days of our stay. Overall a pretty uncomfortable stay especially for the PRICE. Parking and internet was additional.
July 28, 2014
Rated 5 out of 5 by Sunnytimer Treated like a queen for my wedding
I am having my wedding at this property in November. On the day we went to look at venues, this was our first stop and the moment we left I told my mom that we didn't need to go anywhere else. Joy has been amazing to work with. The entire staff has gone above and beyond to ensure that my vision for the big day is coming true. We had our tasting yesterday and the food was AMAZING!!! I also enjoy how they give you normal size meals. Weddings are expensive and I feel like I am getting the most out of my budget at this venue. I am so happy that I went with this venue for my wedding. I can't wait for November!
July 24, 2014
Rated 4 out of 5 by Nmp123 This hotel has great features.
I had a good experience at the hotel. The only negative side I had was one front desk associate was very rude to our family. She made my experience from the beginning very irritating. Every time we walked passed, there was an unprofessional look on her face and whispers would happen with other associates. Being a customer service professional, I felt uncomfortable. Upon checkout, I did not personally check out with her and had a great experience with another front desk rep. I would recommend management to look into the training and servicing of the front desk reps because I was very bothered from the time she snatched a reservation paper my sister had to leaving. Other than that, hotel was extremely clean, accommodating, and valet drivers were wonderful.
July 23, 2014
Rated 2 out of 5 by West5 Not A Good Experience
This Hotel need serious upgrading. The floors are horribly stained and outdated. I was changed to another room to accommodate me, but it was not much better. Also the rooms are very small.
The most annoying things of all was the slow elevators. We waited anywhere from 10 to 20 minutes to get an elevator. Some guests gave up and walked the stairs. It was impossible for me since I was traveling with my 97 year old mother in wheel chair.
I would not stay in this hotel again.
The staff tried really hard to please the guests.
July 22, 2014
Rated 4 out of 5 by Pat3139 Reunion Event
Overall good service and nice facility. Struggled with the air conditioning in our room but finally got the hang of it. Good eating places nearby in walking distance. Elevators were slow due to one being out of service but they let us use the service elevator and that helped. Staff friendly and hotel was clean.
July 21, 2014
Rated 2 out of 5 by lstrauser86 NEEDS IMPROVEMENT
the staff was great but our first room was so small and the bathroom did not even have a tub. we asked to be moved and our next room was dirty, the bathroom was nasty, and there was no plug for the tub so it was hard to give my 1 year old a bath, the food was not good. the second day we had to pay $15 a person for microwaved, hard pancakes. the lobby smelled. an elevator was broke so took forever. you had to pay $14 a day for parking which I didn't know. and you could barely find a parking spot bc of the valet spots and the enterprise spots. we had an SUV and could barely fit in the garage. definitely not worth the money we paid and wont be back.
July 21, 2014
Rated 4 out of 5 by bec4776 Employees are The Best
Without doubt, the training that Sheraton employees receives is above and beyond. Each enounter was pleasant and consistently positive.
July 21, 2014
Rated 3 out of 5 by MMM14 This hotel had many positives but had a few negatives as well
The staff was very friendly and my room for the most part was clean. We did not have a lock on our bathroom door and there was some mold in the shower. It would have been nice to have a fan/ventilation in the bathroom itself. We opted not to have our room cleaned the first day as we arrived late the night prior, but the staff never cleaned our room on the second full day of our stay. The biggest complaint was the elevator system. We had to wait sometimes 10 minutes for an elevator to arrive and we were on the 9th floor. We had relatives with health issues and elderly that were unable to do the stairs. I would say frustration is the only way to describe that situation. With 3 reunions and two weddings that weekend, it would have been nice to have another elevator, or elevators that moved a little quicker. I can only imagine how counterproductive that was for the staff who were also using the same elevators.
July 21, 2014
Rated 5 out of 5 by jhuendo I strongly recommend this hotel
I like this hotel's friendly and warm hospitality, I enjoy staying in this hotel every corner.
July 18, 2014
Rated 2 out of 5 by Donald Elevator problem
Elevators were not working well resulting in long waits.
Breakfast staff in SPG lounge not well trained. Late, no coffee or cream, no plates, etc.
July 18, 2014
Rated 2 out of 5 by Dog500 A disappointment
For a Sheridan hotel I was disappointed.The elevators were a nightmare. One was down for repairs, making for very long waits to get up and down. The food in the restaurant was just OK. Staff was friendly but that did not make up for the negatives.
July 14, 2014
Rated 1 out of 5 by Scurlock This hotel needs a lot of improvement
My room had a big spider in bathroom, carpet was filthy, my neice room had big crawling bugs in it, I was approved a late check out of 1:00 per front desk, but actually had to check out by 12:00 per front desk, extreme long wait for elevator.
July 10, 2014
Rated 3 out of 5 by Jarhead1055 Reservation
Reserved a room with 2 Queen beds. Called the hotel one week prior to the trip and reconfirmed the reservation for 1 room with 2 Queen beds, and informed the hotel then of a late check in. Arrived at the hotel at 6:30 PM on 6/19, after a 5&1/2 hour drive, and was told that the reservation was in the system for a single room with 1 queen bed. I even had the confirmation number in hand showing 1 room with 2 Queen beds. I wouldn't recommend this hotel, unless you have a money back guarantee.
June 29, 2014
Rated 5 out of 5 by APC2014 Great Staff
All the staff at The Hotel were very helpful and accommodating. They made my 2 day stay enjoyable and and relaxing. I highly recommend staying there. Clean room well stocked and hospitable in very area. Big thank you out to the staff from top to bottom!!
June 28, 2014
Rated 4 out of 5 by stl2014 reservations
We stayed at the hotel the wk of the kitchen fire. I will say the 2 ladies in the restaurant on Saturday AM were the most pleasant and doing the best they could in a bad situation. The hotel should be proud of them. I did mentioned to the manager. By the way he ( hotel manager) super helpful and nice.
We enjoyed our stay but there is a big problem with your reservation dept. This check in/out totally ridiculous if you are staying for several days. It took one of my family members( could not enter his room) 4 times to visit the main desk for someone to finally figure out he had to check in and out from the same room because he had different rates. No one explained this to him. Still, this process makes no sense.
My bother could not get reservations 6 months ahead of time with correct rate.At one point reservation showed up- wrong and later there was double booking. He had to get some one to cancel reservations and make one.It took several phone calls but It was resolved.
I was the mother of the groom, made reservations and my 2nd reservation did not show up at checking on Friday.When we check out there was a problem also. We had courtesy nights and all nights were being charged. It all was resolved but I have never experience such a mess for reservations.
The last thing, the elevators were to slow. It could take up to 10 minutes waiting for them. Steps were not an option since we had rooms in the 14,16 floor.
This really need to improve.
June 26, 2014
Rated 4 out of 5 by Ptown Great Location but need upgrades
We stay at this hotel mainly due to its location. The facility needs upgrades to its elevators (the past 2 years, one of them has been broken) and rooms (one whole wall was not working electrically).
June 23, 2014
Rated 2 out of 5 by MG912 Not going to make that mistake again.
During my stay the elevators were a big issue. Many guests waited 10 to 20 mins at a time for an elevator. Staff were using the guest elevators to transport things such as trash. Rooms and bedding were dated using top sheets as the bottom sheet so the bed was always disheveled. The visit started with a guest in the bar throwing a drink on another guest because he was overly intoxicated then shoving him down the stairs. The police were called. The next day there was a fire in kitchen which caused guests to emergency evacuate and stand out in the heat for hours. (understanding this was out of the staffs control) The major issue is a note was placed under guests doors once we were let back in explaining what happened. The letter stated that due to the kitchen fire no food was available and food would be brought in. The insult was that the letter said breakfast would be available for $6, seriously $6 after all the guests went through. Nothing was said the next morning when guests checked out again long lines to check out with only one person checking people out. I am not saying that guests should have been comped or something but if the hotel is that hard up for money then take donations at breakfast instead of charging your guest. Wont make the mistake again.
June 22, 2014
Rated 2 out of 5 by OM954 Needs improvement
Elevator waits are not acceptable. Rooms are dusty, beds not comfortable. Bathrooms need help...
June 20, 2014