Rated 2 out of 5 by travelwarrior Basics Are Not Satisfactory
I have stayed at this hotel several times and I have been disappointed recently with the basics that should always be above average. The rooms I have had recently are always dusty. The air conditioners do not cool the rooms adequately. It was too warm to slepp comfortably with the room temp on the lowest setting.
May 17, 2013
Rated 5 out of 5 by Tess41 this hotel is very nice.
the pool should stay open later. by the time we get done with meeting, eat dinner, we have 30 minutes or less to use the pool. Leave the pool open until 11:00. Our dancers were very unhappy because they did not get to use the pool. not enough time .Bar employee's was very slow. too a long time to get waited on.
July 25, 2013
Rated 5 out of 5 by jkay Great stay
Stayed here when we were stranded by Hurricane Sandy from 10/28 -10/31. All staff was very accommodating in not only adding days as needed, but in shuttling us around, storing luggage when hoping to leave. Breakfast and Happy Hour were great as well. We will definitely be back whenever we come back to St Louis.
November 3, 2012
Rated 3 out of 5 by BishopJ303 Customer Service
Rhonda at the front desk went above and beyond. Essay was nice in some ways. Ruth I think was her name in the bar was RUDE. Room was dusty from the check in. Sheets was not clean but rhonda took care of that. The housekeeper that came and checked the sheets was telling me that it wasn't what it was but I know.
November 11, 2013
Rated 5 out of 5 by SEME Outstanding Staff
The staff at this hotel is absolutely outstanding. Everyone was very friendly and helpful. They remembered us from a previous visit and greeted us every time we passed in the halls or common areas. We look forward to visiting The Clayton Sheraton again. Thank you for making our visit to St. Louis so wonderful.
December 17, 2011
Rated 2 out of 5 by TaxHunter Great Location & Staff / Poor Facility
The location of the hotel was great but hotel itself is dated and the rooms were dirty. Flooring, couches and bathroom tiles had stains. The staff was very kind and did their best to accommodate. If it wasnt for the fact that the hotel was so outdated and room was not very clean, i would recommend this hotel.
November 2, 2012
Rated 4 out of 5 by TD007 Great location
The bath facilities were very small. The staff was quite attentive. We were in town for a wedding and the gentleman in the maintenance area repaired the mother of the groom's purse to save the day. The valet volunteered his assistance on several matters too.
May 12, 2014
Rated 5 out of 5 by kathie100 A home away from home in St. Louis
It is always a pleasure to stay at the Sheraton Clayton Plaza in St. Louis. From the prompt and complimentary shuttle pick-up from the airport, to the staff remembering my name, to the club and office set-up, tne Sheraton is my home away from home in St. Louis. I wouldn't think of staying anywhere else.
November 10, 2012
Rated 5 out of 5 by JulieChicago Our home away from home
My family travels from Chicago often to see our St. Louis-based family as well as to take care of family business. We are very comfortable at this Sheraton. The staff is cheerful and helpful; the rooms are very comfortable and quiet and the facilities are useful and attractive. Keep up the good work!
December 19, 2012
Rated 5 out of 5 by Ec3030 Hotel was great
Hotel stay was excellent .Staff was very good every one was very friendly and helpfull. You have a very good worker her name was shay she worked the 14th floor that had the food and drinks. She was very good at her job. Nice location close to mall and shopping. Will return soon had a very good stay.
August 27, 2012
Rated 5 out of 5 by jkay Wonderful treatment; great stay once again
My husband and I came out for Wash U parents weekend. Once again, we were treated extremely well by all staff. All of our requests were accommodated, with no equivocation.
For the first time, we ordered room service; food was good and quick service.
Thank you once again for a pleasant weekend.
October 28, 2013
Rated 2 out of 5 by NoWindow No window and broken shower
I was disappointed that my room's only window looked into the indoor swimming pool and my shower door was broken causing water to spray all over the bathroom when showering. When I informed the staff at check-out about not having a window they just smiled and said oh yeah one of those rooms.
November 19, 2012
Rated 3 out of 5 by 1stnlast Too many extras to pay for
I picked up the hotel because, of the recommended options by my Vendor, it had a shuttle, both to/from the Airport and in the area, so I'd save the car rental. The rate was the same as the chain I usually stay at. In theory.
Tuns out the shuttle stops at 10 PM (I arrived at 11) and in the morning "it's very crowded, we recommend you take a taxi". Taking the one to the airport at my departure meant getting there 2 hours ahead of time. So I ended up paying 4 taxis, additional internet access charges (who does that in 2012?) and an 18% mandatory tip on room service (in addition to the delivery charge). I had to order Room Service because I needed to work. Food was just below average and, with the mandatory tip included, too expensive for the quality received.
I'm not complaining about the cost, which was in line with expectations, but extra expenses for the same stuff are never a good thing.
Been avoiding Sheraton after a similar experience a while back. Guess I should've continued to do the same.
March 3, 2013
Rated 5 out of 5 by MichMan10 This hotel has great staff
Everyone was very helpful. They really wanted to make sure that our stay was the best. Rita in the bar was very helpful. I can't say enough about her. Sandy, who drove the transportation van, gave us her cell number so we could reach her quicker. Everyone very helpful and friendly.
January 12, 2013
Rated 5 out of 5 by MC12013 Key Highlights
The club lounge and its staff is wonderful. Especially Julie! The chef has made some great additions and I really appreciate the glass of wine at the end of the day.
Also, your fitness facility is always in top working order, clean and fully operational.
Keep up the great work!
June 9, 2013
Rated 2 out of 5 by Jeorgey review
The room failed in its lack of two basic features: no clothes hook in the bathroom and no lamp on one side of the bed. Also the grab bar in the shower is poorly positioned for someone who needs the feature.
May 21, 2014
Rated 5 out of 5 by EC34 Great Stay!
We did a family vacation to St. Louis and stayed here. We had a great stay! The hotel was clean and comfortable, our kids enjoyed the pool and the staff were always very friendly and ready to help in any way. We will definitely stay here again when we come back to the area.
July 27, 2012
Rated 5 out of 5 by monk01 Great all around experience
One of the rare complete experiences in business lodging. Great room, clean and well-tended facilities everywhere, and a friendly but "real" staff. A special shout-out to Rhonda at the front desk. She's friendly, witty, devoted to her job, and "real"!
April 3, 2014
Rated 5 out of 5 by travelbug2011 Great Staff!
The staff here is fantastic. Everyone at the front desk goes above and beyond. The bellmen and shuttle drivers are as friendly as can be. The location is much better than I ever would have expected, and it's just a short drive or train ride away to downtown St. Louis.
February 12, 2013
Rated 3 out of 5 by Ana19 Booking online
I made my reservation online(sheraton) and then when i checked in, the front desk attendant told me that as I made my reservation trhough Expedia, i was not getting any points. I am pretty positive that i booked through Sheraton website. so that disapointed me a lot.
December 20, 2012
Rated 3 out of 5 by nsh314 restaurant
The hotel itself was fine, nothing special. We decided to eat breakfast at the restaurant (Alexander's). We chose the buffet. The service was awful, even though it was just a buffet. The food was warm at best and the coffee was horrible. Overpriced for what you get!!
November 7, 2012
Rated 2 out of 5 by OM954 Needs improvement
Elevator waits are not acceptable. Rooms are dusty, beds not comfortable. Bathrooms need help...
June 20, 2014
Rated 3 out of 5 by DavidT4 My thoughts
Club level facilities were closed at the weekend - the very time I would have used them. Useful for a breakfast on the run during the week. Did not get a chance to use the great looking swimming pool. Location was convenient for my work at Stanford University.
November 8, 2012
Rated 4 out of 5 by Hugh21 St. Louis Stay
The hotel met all of our needs, especially for handicapped access. As we could not easily access the business area, they made allowances for wi fi in our room.
It would have been nice to have in house restaurant open every evening since the weather was nasty.
April 14, 2013
Rated 3 out of 5 by Jakeman Unfriendly staff from time of check in to departure.
In three day period of time - no one smiled - you staff needs to loosen up. No good morning, questions relative to uprades as an SPG Member were ignored. Non- SPG members, people within our group assigned rooms on SPG floor while members not given priority.
September 24, 2012
Rated 5 out of 5 by Flora Great Service, Great Location
It's right next to Washington U and Delmar Loop. Staff is very helpful and gracious enough to upgrade us to club level with access to the lounge which provides great evening snack (pasta, bread stick and salad) and morning breakfast. Wonderful experience.
August 12, 2012
Rated 3 out of 5 by SassyChrissy Overall great location and services
We found that the downtown location offers many areas of interest within walking distance and their complimentary shuttles to and from the airport, the Galleria mall and many local attractions certainly saved us a lot of money since we did not rent a car.
September 24, 2012
Rated 1 out of 5 by Pat65 Great Hotel
Terrific front desk staff, bar service, and housekeeping staff. They are friendly, happy, and helpful. The club lounge attendent could use some training on frequency of cleanup and spending less time talking/complaining with other hotel staff memberws.
June 17, 2012
Rated 5 out of 5 by cranberries Convenient
Staff was very personable and accomodating to our needs. We came to the Clayton Sheraton for a family get together and requested that all 4 reserved rooms be on the same floor and close to each other. Our needs were met and everyone enjoyed their stay.
December 26, 2012
Rated 5 out of 5 by Lindaaaaaa Great Return Stay
This was our 4th stay.....and as always, it fit our needs perfectly. Good location, comfortable beds, clean and lovely rooms, and GREAT staff. The friendliness and helpfulness of every person working there makes it a pleasure to stay at this hotel!
May 12, 2012