Sheraton Clayton Plaza Hotel St. Louis

  • 7730 Bonhomme Avenue
  • St. Louis,
  • Missouri
  • 63105
  • United States
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Rated 3.6 out of 5 by 247 reviewers.
Rated 2 out of 5 by A disappointment For a Sheridan hotel I was disappointed.The elevators were a nightmare. One was down for repairs, making for very long waits to get up and down. The food in the restaurant was just OK. Staff was friendly but that did not make up for the negatives. July 14, 2014
Rated 1 out of 5 by This hotel needs a lot of improvement My room had a big spider in bathroom, carpet was filthy, my neice room had big crawling bugs in it, I was approved a late check out of 1:00 per front desk, but actually had to check out by 12:00 per front desk, extreme long wait for elevator. July 10, 2014
Rated 4 out of 5 by reservations We stayed at the hotel the wk of the kitchen fire. I will say the 2 ladies in the restaurant on Saturday AM were the most pleasant and doing the best they could in a bad situation. The hotel should be proud of them. I did mentioned to the manager. By the way he ( hotel manager) super helpful and nice. We enjoyed our stay but there is a big problem with your reservation dept. This check in/out totally ridiculous if you are staying for several days. It took one of my family members( could not enter his room) 4 times to visit the main desk for someone to finally figure out he had to check in and out from the same room because he had different rates. No one explained this to him. Still, this process makes no sense. My bother could not get reservations 6 months ahead of time with correct rate.At one point reservation showed up- wrong and later there was double booking. He had to get some one to cancel reservations and make one.It took several phone calls but It was resolved. I was the mother of the groom, made reservations and my 2nd reservation did not show up at checking on Friday.When we check out there was a problem also. We had courtesy nights and all nights were being charged. It all was resolved but I have never experience such a mess for reservations. The last thing, the elevators were to slow. It could take up to 10 minutes waiting for them. Steps were not an option since we had rooms in the 14,16 floor. This really need to improve. June 26, 2014
Rated 4 out of 5 by Great Location but need upgrades We stay at this hotel mainly due to its location. The facility needs upgrades to its elevators (the past 2 years, one of them has been broken) and rooms (one whole wall was not working electrically). June 23, 2014
Rated 2 out of 5 by Not going to make that mistake again. During my stay the elevators were a big issue. Many guests waited 10 to 20 mins at a time for an elevator. Staff were using the guest elevators to transport things such as trash. Rooms and bedding were dated using top sheets as the bottom sheet so the bed was always disheveled. The visit started with a guest in the bar throwing a drink on another guest because he was overly intoxicated then shoving him down the stairs. The police were called. The next day there was a fire in kitchen which caused guests to emergency evacuate and stand out in the heat for hours. (understanding this was out of the staffs control) The major issue is a note was placed under guests doors once we were let back in explaining what happened. The letter stated that due to the kitchen fire no food was available and food would be brought in. The insult was that the letter said breakfast would be available for $6, seriously $6 after all the guests went through. Nothing was said the next morning when guests checked out again long lines to check out with only one person checking people out. I am not saying that guests should have been comped or something but if the hotel is that hard up for money then take donations at breakfast instead of charging your guest. Wont make the mistake again. June 22, 2014
Rated 3 out of 5 by Reservation Reserved a room with 2 Queen beds. Called the hotel one week prior to the trip and reconfirmed the reservation for 1 room with 2 Queen beds, and informed the hotel then of a late check in. Arrived at the hotel at 6:30 PM on 6/19, after a 5&1/2 hour drive, and was told that the reservation was in the system for a single room with 1 queen bed. I even had the confirmation number in hand showing 1 room with 2 Queen beds. I wouldn't recommend this hotel, unless you have a money back guarantee. June 29, 2014
Rated 2 out of 5 by Needs Improvements I have been staying at this hotel for almost 8 years now and am becoming more and more disappointed with property. The staff is EXCELLENT! However there have been ongoing elevator issues and Fitness Center equipment issues. On this stay only one elevator was working and the wait in the morning from the 15th floor was over 5 minutes. Not the first time the one of the elevators have been down. As for the fitness center, it has sometimes taken months for a treadmill to be repaired. Now there are only 2 treadmills with an open spot where the broken one used to be. Love the people, especially Rhonda, Dawn, and Tim who I have developed a great relationship with, however the property itself is beginning to become to much of an inconvenience. June 5, 2014
Rated 5 out of 5 by Great Staff All the staff at The Hotel were very helpful and accommodating. They made my 2 day stay enjoyable and and relaxing. I highly recommend staying there. Clean room well stocked and hospitable in very area. Big thank you out to the staff from top to bottom!! June 28, 2014
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