Rated 5 out of 5 by Tagaga62 Pleasantly Surprised!!
I booked the Sheraton Clayton Plaza through a Hotwire Hot Rate. After the name of the hotel was revealed, I checked out some previous ratings. I was mortified and almost booked another property, even though my reservation with the Sheraton was non-refundable. Boy was I pleasantly surprised! The property is convenient, clean, comfortable and the staff could not have been more professional or helpful. My roommate and I were attending a conference at the nearby Edward Jones Dome and the metro rail system is easy walking distance from the Sheraton. Overall I would highly recommend this property and will likely stay here again if I need accommodations in the St. Louis area.
September 30, 2013
Rated 1 out of 5 by Disgruntled2014 Young Adults Groups and Poor Emergency Service
Poor planning of rooms to mix young adults (college sport teams or group) with paying Customers. Between 2-3 AM, young adults were yelling and fighting in the public hallways and in their rooms. Hoodlums. Eventually, a responsible adult appeared to stop the event, but only after 1 hour passed. Not a way to treat paying Customers and SPG members.
In addition, call was made to front desk and no one answered. Eventually, emergency number was called and someone returned the call in 15-30 minutes. If this were actually a medical emergency, I would be deceased now.
February 2, 2014
Rated 2 out of 5 by Mathilde Lobby bar is a gentlemen-only area!!!
I stayed at the Sheraton Clayton during a business trip in July, and had a surprising experience. After checking-in, I went to the bar in the lobby, thinking I could work a bit and have a drink. However, as I was about to sit, the waitress informed me that I couldn't stay there because it was a "gentlemen-only area". Not being American, I was not sure if this was normal at all and just aksed where I could have a coke. The waitress told me there was a restaurant two blocks down the street where I could have a drink and a light snack. VERY surprising and definitely not the kind of experience you expect from an international hotel chain!
September 4, 2012
Rated 1 out of 5 by notgonnastayhere Old, run down hotel, for $10 more, you can stay at the Ritz
The hotel is old and in dire need of a remodel. The staff reflects a management that needs to be redirected to a new career. They complained about guests in front of other guests, etc. A complaining guests were allowed to dominate the bar instead of being taken aside, etc. Dirty, smelly, bad paint, worn furniture - I thought that the headboard had blood on it but it was just worn through, a chair in my room had a big blob of paint on the front of the back, lamp missing from the bedside table.
There is nothing to recommend this hotel for except condemnation. Sadly, I'll avoid Sheraton's in the US after this experience.
March 16, 2014
Rated 1 out of 5 by nystlbus Many things are broken in this hotel leading to inconvenience
I travel frequently and am Platinum on Marriott. I decided to try a new brand of hotels and chose SPG to try to reach Platinum there as well. This was my first stay at a SPG property in 2+ years. My room had a broken desk lamp which did not work. The ice machine on my floor did not work. I went to another floor to get ice and put ice in the ice bucket. The next morning, the water from the melted ice had leaked through the bottom of the bucket leaving a large puddle on my desk and wetting various work-related papers I had on the desk. The gate to the self park garage did not work and there was no intecom/way to communicate with staff from the hotel from the entrance to the lot. So I had to reverse my car out, park on the street, get the hotel staff, and take them to the gate to try to open the gate. It did not open so they offered to valet park it for me which was nice but the next morning the staff had trouble finding my valet parked car and I was late to work. Will not stay at this location in the future.
March 28, 2014
Rated 2 out of 5 by Carol61 Elevator
ELEVATOR ISSUE WAS HUGE!!!!! 20-30 minute delays. Had to take the stairs more times than not (from the 14th floor!!) It was awful! We would have never stayed with you had we known the REAL impact the elevator was having on the hotel. And never on the 14th floor. The food in the Club lounge was average at best, and twice delays were encountered due to staff waiting on the elevator to bring supplies. All in all, bad experience - and not a single upfront, good faith offer by the hotel. A meal, drink, parking (we had to ask for that). You all are a top notch hotel, you should have behaved as such. We know you were sorry, but you had us there by then and our options were very limited at staying somewhere else.
August 4, 2014
Rated 2 out of 5 by Oahu01 Platinum Status not recognized / Poor Service
This was my first stay at this location. When I arrived at the St, Louis airport I contacted the hotel to advise them of my arrival and location The women who answered the phone was very abrupt and stated" how many times have you called." I advised her it was my first. She advised it would be approx: 20 minutes. I waited 30 minutes for the shuttle. When I entered the hotel and WAITED to be checked in ( only one person working the front desk, the female walked away with three guests waiting) I was not greeted as a Platinum SPG member or advised of my gift amenities (points,etc). I advised the front desk that this was my first time at this location and that I was considering this location over other lodging locations on future stays. when I come to St. Louis for business ( this is not going to happen).Since the hotel shuttle only runs between 5 am and 10 pm I asked for a taxi voucher and stated that other SPG properties had provided me several vouchers in the past on my numerous trips to the St. Louis area ( the taxi voucher was refused). I have stayed at other SPG properties on numerous occasions while in St. Louis and they have provided me with a taxi voucher when the shuttle was unavailable when I had to respond to the airport early in the morning prior to the shuttle running or obtained me other means of transportation. Also other SPG properties in St. Louis have provided me with upgrades to A suite upon my arrival. At your location I was not offered any free amenities such as WIFI, a voucher for dinner, breakfast at the restaurant or room service. Every other SPG provides me with these or some type of amenity and treats me with respect. The room was clean but dated and under the bed was a large quantity of dust. Several areas in the room need to be painted and cleaned. When I was checking out I again asked for a taxi voucher, and explained the aforementioned details regarding taxi vouchers at other SPG locations in St. Louis, it was refused again. I was not impressed with the service I received at your location and I will be telling my co-workers and friends about this location and about the minimum effort your hotel puts fourth towards Platinum members. The little things matter, you failed.
October 14, 2013
Rated 2 out of 5 by Jim57 Needs Improvements
I have been staying at this hotel for almost 8 years now and am becoming more and more disappointed with property. The staff is EXCELLENT! However there have been ongoing elevator issues and Fitness Center equipment issues. On this stay only one elevator was working and the wait in the morning from the 15th floor was over 5 minutes. Not the first time the one of the elevators have been down. As for the fitness center, it has sometimes taken months for a treadmill to be repaired. Now there are only 2 treadmills with an open spot where the broken one used to be. Love the people, especially Rhonda, Dawn, and Tim who I have developed a great relationship with, however the property itself is beginning to become to much of an inconvenience.
June 5, 2014