Rated 4 out of 5 by Latib Recent visit
A satisfactory stay. Staff was very pleasant and helpful.
April 16, 2014
Rated 2 out of 5 by Unsatisifed poor service
very disappointed during my stay, feel free to contact me and i can explain rather then blast the staff on line
April 13, 2014
Rated 2 out of 5 by KLD4321 Not what I've come to expect from SPG hotels
The hotel looks great from the lobby/pictures/etc. Staff were nice enough. However, the room was not very clean; we even found a hair bow laying on the floor, so I highly doubt the room was vacuumed after the last guests. I am an SPG member, booked the room through the SPG number on my card, but was not put on a designated "SPG floor", so not sure if that is why our room was substandard. Restaurant was OK, but not good enough to eat there for a 2nd meal. The workout room had machines broken and it was DIRTY. Pool was fine for my kids, but us adults could not bring ourselves to enter the COLD water.
March 28, 2014
Rated 3 out of 5 by MidwestChica Good Location but Rooms Need Updates
My boyfriend and I stayed at this hotel for a wedding we attended this past weekend and the hotel experience was ok. The staff was great, very pleasant and very helpful! The location of the hotel was great as it was easy to access main roads and shops. My issues were with the physical portion of the hotel. Our bathroom was small and the toilet didn't work well. I had to hold the toilet lever down for 15 seconds before it would flush. There was no full length mirror in the room, only a bathroom mirror. Also, the air conditioning was very loud when it turned on. It woke us up every time. The room needs updating very badly! Otherwise, we had a great experience.
March 24, 2014
Rated 2 out of 5 by Robin1383 Unpredictable and inconsistent
As a platinum guest, you get used to certain comforts and treatment. This hotel clearly has many guests with status, and they are very often fully books with business guests. Therefore, you can't expect typical platinum treatment, good rooms, or exceptional service.
The alarm clocks are not checked, so I've been woken up twice, I've been put in a room overlooking the pool with loud children to listen to all evening, been given the room right next to the service elevator, and often there is no bottled water in the rooms. And this is only my 4th week here.
The only good service is the people who deliver room service (but the food is just ok).
Free wine in the lounge, but that doesn't make up for everything else!
I'll be looking for a new place to stay for the next few months.
March 31, 2014
Rated 5 out of 5 by monk01 Great all around experience
One of the rare complete experiences in business lodging. Great room, clean and well-tended facilities everywhere, and a friendly but "real" staff. A special shout-out to Rhonda at the front desk. She's friendly, witty, devoted to her job, and "real"!
April 3, 2014
Rated 1 out of 5 by nystlbus Many things are broken in this hotel leading to inconvenience
I travel frequently and am Platinum on Marriott. I decided to try a new brand of hotels and chose SPG to try to reach Platinum there as well. This was my first stay at a SPG property in 2+ years. My room had a broken desk lamp which did not work. The ice machine on my floor did not work. I went to another floor to get ice and put ice in the ice bucket. The next morning, the water from the melted ice had leaked through the bottom of the bucket leaving a large puddle on my desk and wetting various work-related papers I had on the desk. The gate to the self park garage did not work and there was no intecom/way to communicate with staff from the hotel from the entrance to the lot. So I had to reverse my car out, park on the street, get the hotel staff, and take them to the gate to try to open the gate. It did not open so they offered to valet park it for me which was nice but the next morning the staff had trouble finding my valet parked car and I was late to work. Will not stay at this location in the future.
March 28, 2014
Rated 1 out of 5 by notgonnastayhere Old, run down hotel, for $10 more, you can stay at the Ritz
The hotel is old and in dire need of a remodel. The staff reflects a management that needs to be redirected to a new career. They complained about guests in front of other guests, etc. A complaining guests were allowed to dominate the bar instead of being taken aside, etc. Dirty, smelly, bad paint, worn furniture - I thought that the headboard had blood on it but it was just worn through, a chair in my room had a big blob of paint on the front of the back, lamp missing from the bedside table.
There is nothing to recommend this hotel for except condemnation. Sadly, I'll avoid Sheraton's in the US after this experience.
March 16, 2014