Rated 4 out of 5 by Tere4Him Nice Hotel
This was a pretty nice hotel. We stayed as a complimentary guest but would have paid to stay here. The complimentary breakfast was excellent. Friendly check in. During our stay, there were a few pieces of exercise equipment out of commission and during the winter you would like to have an indoor pool that was a bit warmer. There no swimmers when we passed through on Sunday evening. The room was old, but still decent. Unfortunately the room stayed quite cool although the heat was set on 75. All in all we really enjoyed this Sheraton and would stay again. Thanks Sheraton.
February 18, 2014
Rated 2 out of 5 by jo65ey63 Not My Best Stay At this property
As a Gold member I choose to stay at properties that offer the amenities I've grown to expect from the SPG program. I expected to use those benefits at this hotel. When I arrived I was not placed on an SPG floor and was told SPG Club access was not available to me. I would not have stayed at this hotel. I had plenty of more convenient options. When I went to the front desk to ask why i did not have access I was told it was only for Platinum members. The person at the desk seemed unconcerned about this issue and blamed me for not calling ahead of my visit if it was so important to me. She said she could give me access for $30 per night. I choose to pay this because I planned my 4 night stay around the access with my meeting schedules.
We also had one day that our room was not serviced.
This was my 3rd stay at this property and will be my last.
I do love the benefits of the SPG Gold membership but this visit was extremely disappointing.
February 22, 2014
Rated 4 out of 5 by GaryandKelly Nice hotel in the heart of St. Louis.
The hotel staff was excellent!
February 17, 2014
Rated 5 out of 5 by MimiLuvsMuffins Nice staff and thoughtful hotel
This was my first time staying at this hotel but my second time there for a conference. Like before, the staff was very helpful and friendly. Everyone acknowledged you with a friendly "hello" or "how are you today?"
We were there for a military Yellow Ribbon event and in the lobby there is a large table with fresh flower arrangements. All the flowers were done in yellow. I know it's a small thing, but I really thought it was a nice gesture from the hotel. Very thoughtful.
The parking situation can be a little confusing for first time guests, and coming out of the garage is very confusing. I would say this is my only real complaint.
The rooms were clean, nice, and comfortable.
I had an old neck injury flare up while I was there and on Saturday I asked the front desk if they knew of any chiropractors in the area. I just expected them to give me some numbers for me to call around myself, but they didn’t. The gentleman at the front desk actually called around to nearby offices to see about getting me in. Unfortunately, they were already closed by the time we called. However, I did appreciate the extra effort by the staff to try to accommodate my needs.
January 27, 2014
Rated 5 out of 5 by Tagaga62 Pleasantly Surprised!!
I booked the Sheraton Clayton Plaza through a Hotwire Hot Rate. After the name of the hotel was revealed, I checked out some previous ratings. I was mortified and almost booked another property, even though my reservation with the Sheraton was non-refundable. Boy was I pleasantly surprised! The property is convenient, clean, comfortable and the staff could not have been more professional or helpful. My roommate and I were attending a conference at the nearby Edward Jones Dome and the metro rail system is easy walking distance from the Sheraton. Overall I would highly recommend this property and will likely stay here again if I need accommodations in the St. Louis area.
September 30, 2013
Rated 1 out of 5 by Disgruntled2014 Young Adults Groups and Poor Emergency Service
Poor planning of rooms to mix young adults (college sport teams or group) with paying Customers. Between 2-3 AM, young adults were yelling and fighting in the public hallways and in their rooms. Hoodlums. Eventually, a responsible adult appeared to stop the event, but only after 1 hour passed. Not a way to treat paying Customers and SPG members.
In addition, call was made to front desk and no one answered. Eventually, emergency number was called and someone returned the call in 15-30 minutes. If this were actually a medical emergency, I would be deceased now.
February 2, 2014
Rated 3 out of 5 by 4Traveler23 Impressed
First walking into the Sheraton at Clayton I was immediately impressed. Front lobby and restaurant were very clean. The room was very clean when we walked in. The only thing that concerned me was that my room came with a free bottle of wine, flowers, and a wine glass. I expected these things to be in the room instead of outside in the hallway on the ground. My overall stay was amazing and the only thing I'd change is have the special things you order be in your room.
February 2, 2014
Rated 2 out of 5 by Mathilde Lobby bar is a gentlemen-only area!!!
I stayed at the Sheraton Clayton during a business trip in July, and had a surprising experience. After checking-in, I went to the bar in the lobby, thinking I could work a bit and have a drink. However, as I was about to sit, the waitress informed me that I couldn't stay there because it was a "gentlemen-only area". Not being American, I was not sure if this was normal at all and just aksed where I could have a coke. The waitress told me there was a restaurant two blocks down the street where I could have a drink and a light snack. VERY surprising and definitely not the kind of experience you expect from an international hotel chain!
September 4, 2012