Rated 1 out of 5 by SLC12 This should NOT be a Starwood Hotel
Checked into a dirty room
Front Desk wanted to alter reservation which included club access-had to get manager to resolve-- 20 min check in.
Poor Front Entrance- only 3 cars able to unload-- one valet, had to hunt down cart
Parking lot /garage is in horrible condition-
parked on 1st level-- dirty- stinks! did not feel safe parking -hard to get out of garage
guests have to walk by open door of housekeeping dept. from garage level one.
Elevators dirty--hated going to/from hotel-- just disqusting!
Restr is hidden- dark and dingy-- old flowers--depressing environment-- kitchen
staff loud--quality was just not there.
F & B just marginal- had to go outside of hotel
Club level-- all curtains were drawn-- dark not inviting-- get different window treatments if sun is an issue.
Told front desk checking out a day early- please revise reservation-- they did not, had to tell them a 2nd time.
July 8, 2013
Rated 2 out of 5 by Charity1 Disappointing
For the price I would expect working elevators and an open pool.
July 28, 2014
Rated 5 out of 5 by cindy0518 Excellent staff
Staff was exceptional- especially Luis at the front desk who arranged for our rooms all to be together and found a solution to our many logistical problems. The bell staff and front desk staff actually seem to care that you enjoy your stay and made our trip smooth and easy. We have stayed at countless Sheratons and this was, by far, the friendliest and most genuinely nice staff we have ever encountered.
We stayed in May 2014, a group of 8 adults and 2 babies. We got the 2-br suite plus 2 other rooms. Having the suite made our trip. Kids could nap while adults could spread out and relax. Dining table seats 8- great for take-out BBQ. Small fridge, microwave, and sink in kitchen area. There was a promotion where the second night was 40% off. We stayed 4 nights and it cost less than our other two rooms- perfect for family group.
Not far from the Zoo, Botanical Garden, Arch, airport. Just a few blocks to a street of restaurants. t
May 26, 2014
Rated 4 out of 5 by bec4776 Employees are The Best
Without doubt, the training that Sheraton employees receives is above and beyond. Each enounter was pleasant and consistently positive.
July 21, 2014
Rated 4 out of 5 by Brian Great Location
As with most Starwood properties, the service and location were great. Parking was easy and they offerred a discount for combining parking and internet service for the room. I had two issues with the room, however. The room was cold, no matter how high I set the heater. Also, the wireless internet connection was just maddening. In and out with barely enough stability for me to get my work done.
December 12, 2011
Rated 3 out of 5 by houstonguy Sheraton Clayton Walls are too thin
We stayed at this Sheraton for at least the third time, on the Club level. Yes, it was a busy weekend for the hotel but the elevators are consistently slow. For some reason, we were given an accessible room, which i did not request. The main issue with my stay was that at 1:00 a.m. we were woken by a dog barking in the room next door, with its owners not present. We called the front desk and they refused to enter the room and deal with the dog, who we had seen earlier and saw to be a puppy. Other guests also complained. After an hour and another call where we insisted on being moved, we were moved down a few floors to another accessible room. So now it's 2:00 a.m. and we can hear the people next door because the walls are so thin. As a frequent SPG guest, i did not feel the situation was handled. They did comp us for the room but still charged us for the two glasses of wine we had. Really?!
April 22, 2013
Rated 2 out of 5 by Donald Elevator problem
Elevators were not working well resulting in long waits.
Breakfast staff in SPG lounge not well trained. Late, no coffee or cream, no plates, etc.
July 18, 2014
Rated 3 out of 5 by jkb171 Feels like it's transitioning
I stayed at this Sheraton twice over the last week. My impression (and this could be wrong) is that the hotel was recently acquired by SPG and they haven't gotten around to making it nice yet. The common areas were all very nice and felt more than adequate for a Shertaon. The rooms, however, needed help: the beds (in both rooms) were squeaky and the bed frame in rm. 1624 needs to be repaired because the box spring falls through it (I complained about this, but no one really seemed to care, which surprised me because I find that Sheraton staff are usually very responsive). The bathrooms are very nice and feel recently renovated. This hotel is certainly nicer than the Sheraton in downtown STL, but it's not great. Further, I am a Gold member and this was neither recognized upon check in, nor did it do anything for me on this stay. I might as well have booked my room through expedia--this was especially disappointing. What have I been loyal for if not for the perks?
June 4, 2014
Rated 5 out of 5 by APC2014 Great Staff
All the staff at The Hotel were very helpful and accommodating. They made my 2 day stay enjoyable and and relaxing. I highly recommend staying there. Clean room well stocked and hospitable in very area. Big thank you out to the staff from top to bottom!!
June 28, 2014
Rated 1 out of 5 by Jack1234 Extremely poor internet coupled with no action!!
I have stayed in this hotel ~25 times in last 6 months and the internet has become bad to worse. Worse is the fact I wrote a review of poor internet service over 6 weeks back and still nothing has changed!!
If you speak to front desk about poor internet, they behave that this is the first time they are hearing of the issue...Should not be allowed to be called a starwood property!
July 22, 2013
Rated 3 out of 5 by Cotner05 Nice Area but Hard to Deal With
I booked my room online a month before my stay at the hotel. Right after I booked I realized that I could of got a a king size room so I tried cancelling my order. The website said I couldn't cancel because the hotel was prepaid. I called back in after trying to cancel from the website and the rep told me that I couldn't cancel the room. I waited 3 weeks and nothing showed up on my credit card for the charge of my room. I called back in two different times and was told again that the room couldn't be cancelled and that my card would be charged. My card was never charged and the night I arrived at the hotel the front desk tried telling me that my room was cancelled. I told the front desk clerk that my room wasn't cancelled as of a week ago so that couldn't be. He tried telling me that they had sold out of rooms that day but he ended up finding me a room. I just felt like their booking system was very POOR.
November 8, 2013
Rated 1 out of 5 by Pditty24 Terrible customer service
I was overcharged over $200 for my stay. Myself and my fiancé were coming back from Afghanistan for the new year. Every time I tried to resolve the issue, I was sent to an answering machine and not contacted. I was also not notified of the extra fees like parking and hold fees until I was at the hotel. I don't recommend anyone waist their hard earned money for this small room.
January 7, 2013
Rated 5 out of 5 by jhuendo I strongly recommend this hotel
I like this hotel's friendly and warm hospitality, I enjoy staying in this hotel every corner.
July 18, 2014
Rated 2 out of 5 by RK08892 Disappointed
Veterans at Clayton Plaza, we were disappointed by our April 10-13 experience. Although Platinum (9 yrs), to assure better room I exercised SNAs: boy was that a waste! We wound up in an "Executive Suite" (single <400ft^2 room w/sofa; tiny shower (no bath) room; no w/i closet; uncontrollable heat 3:00 a.m. each night). To make things worse, the service in Club Room was occasionally rude (e.g., broke down buffet early, w/o warning to guests (e.g., us)) still eating and w/o apology but with plenty of disdain; "hourly" shuttle to WU that decided to skip an trip (at a.m. rush hour) so that it could take other even more frequent guests to the airport; etc., etc. This in addition to the general lack of amenities (which we had come to accept). The Clayton Plaza is rated Class 3...and that is a stretch...it just took us a dozen visits to realize it. Bottom line: stay there if you must; otherwise, pay up and stay at the other hotel in Clayton.
April 18, 2014
Rated 3 out of 5 by Jim57 Fitness Center has issues
I have been staying at this hotel for 6 years now and the equipment in the Fitness Center is being neglected. I was at the hotel at the beginning of Decembert and 1 of the 3 tredmills was not working. Now, 2 of the 3 do not work. On the one that was working, the headphone jack was not working. I hope they have it fixed by the next time I return or it will be my last stay.
January 25, 2013
Rated 4 out of 5 by Nickname2013 one minor detail
The room was fine, but the coffee maker is designed for the tiny packets, while the room only had the 4-inch coffee disks...I was able to fold the packet up to fit, but it wasn't quite right. Other than that, no problems. Wakeup call came in as requested. TV remote worked. I would have liked to have free wifi in the room rather than having to tromp down to the lobby.
January 17, 2013
Rated 4 out of 5 by Firelion Good hotel
The facilities are nice, all the employees are great, beds and showers are nice, everything feels fresh and clean. It was a bit surprising that wifi is an additional cost. With the cost of a room being what it is, wifi really should be free for paying guests. That said, this hotel will remain in my top 5 picks for when I travel to St. Louis each month.
March 22, 2014
Rated 5 out of 5 by Juanetta Beautiful hotel.
The staff was great and this hotel beautiful. I would highly recommend that the fitness center be closed after 10:00 or 11:00 p.m. since it is located on the fifth floor. At midnight we heard a loud repetitious noise and finally got up to see what it was. Someone was running on the treadmill. Then again at 4:30 a.m. Everything else about this hotel was great.
March 24, 2013
Rated 4 out of 5 by WorkTravelerReview Work Traveler
The hotel is great for work travel. The exception being the breakfast service in the restaurant. In need of an overhaul. I've eaten breakfast 3 times at this hotel recently while traveling for work, and the morning service just doesn't cut it. Not organized and inconsistent. All other facilities, including the workout center score high, as does the staff.
January 13, 2012
Rated 2 out of 5 by jo65ey63 Not My Best Stay At this property
As a Gold member I choose to stay at properties that offer the amenities I've grown to expect from the SPG program. I expected to use those benefits at this hotel. When I arrived I was not placed on an SPG floor and was told SPG Club access was not available to me. I would not have stayed at this hotel. I had plenty of more convenient options. When I went to the front desk to ask why i did not have access I was told it was only for Platinum members. The person at the desk seemed unconcerned about this issue and blamed me for not calling ahead of my visit if it was so important to me. She said she could give me access for $30 per night. I choose to pay this because I planned my 4 night stay around the access with my meeting schedules.
We also had one day that our room was not serviced.
This was my 3rd stay at this property and will be my last.
I do love the benefits of the SPG Gold membership but this visit was extremely disappointing.
February 22, 2014
Rated 3 out of 5 by FifiBrit Comfy Bed.....
......otherwise just ok.
Classic soulless hotel. Functional.
Found hot buffet breakfast to be generally Luke warm and breakfast pastries to be dry/stale.
Glass from prior evening was left outside my room by housekeeping and still there at night.
Wireless internet was super slow. To me that's cost of entry for a hotel aimed at business traveller's.
November 16, 2013
Rated 5 out of 5 by Val75 Friendly, helpful staff
When I checked in, they let me add another person to the room and changed the room type, with friendliness and ease. The workout room had good equipment and amenities. Housekeeping staff that was on the floor when I checked in was very helpful when the room's door wouldn't fully open. Very pleased with every employee I encountered during the stay.
April 30, 2012
Rated 2 out of 5 by Robert123989 Pretty Poor
Coffee was not replinished.
3 Guests, but only 2 towels daily.
Room service cards not available.
Had to wait in the lobby for 20 minutes to get a room service card.
Room service was delivered late both days, by as much as 15 minutes.
In general, I'd give this hotel a 'fail' rating as service was sub-par across several different areas.
March 17, 2014
Rated 5 out of 5 Great time!
Thanks for giving me access to the club lounge. Unfortunately the pool heat didn't work and it was freezing. I wanted to enjoy the heated pool after a long flight but I couldn't, I told the front desk about it on Wednesday at noon, and they say they would contact an engineer but next morning I called back and the problem wasn't fixed yet.
March 22, 2013
Rated 3 out of 5 by Thanksgivingfeeeze Needs improvement
We stayed on Tuesday nov 26
Temps were in twenties outside and felt the same inside all night even w thermostat set at 80
It's a remodeled old hotel w single pane windows amd a less than efficient heating system.
Staff was great and it's a lovely hotel w some issues. We're staying three more nights in area now at doubletree and very warm
November 29, 2013
Rated 1 out of 5 by jackson11 Not good
The staff was pretty much as bad as it gets. The waitress in the restaurant was not at all interested in actually waiting on the patrons and spent most of her time out of sight. I didn't have toilet paper in my room. The cleaning staff blared music and slammed doors making it impossible to even work or take phone calls in your room.
September 27, 2013
Rated 2 out of 5 by Surprised0113 Not the SPG we know :(
The Valet Staff was wonderful, but our check in experience was awful. The Representative was on the telephone the entire time, did not acknowledge myself or my husband. He gave us a room that was the complete opposite of our typical request and was not helpful with the standard items. This property was disappointing in so many ways.
January 5, 2013
Rated 5 out of 5 by Freckles3658 Very helpful staff and outstanding service
This was my first stay. The entire staff was very helpful and the room was very adequate. I had some minor trouble with my T V the first night and a very nice man was there within 30 minutes to repair it. Room service was outstanding. I also noticed the management was very involved and interacted with the guests. I was very pleased.
March 13, 2013
Rated 3 out of 5 by Christa37 Overall good
This was my second stay at this hotel. No major issues. I do wish that
1) the bathrooms were larger with adequate space to lay out hair dryer, curling iron, make up, etc. Getting ready in the bathroom is a juggling act.
2) I stayed in a room on the 16th floor. There was not a full length mirror. Would have liked to have had that.
February 6, 2013
Rated 2 out of 5 by Cindy12 Not impressed with this hotel in the least
Smell in the lobby was nauseating
Hallways leading to rooms needed to be vacuumed desperately
Furniture in rooms was old and very badly worn
No place to sit down in room other than desk chair
Bathroom was really, really tiny
Ordered room service and gal who took my order was talking to other employees while on the phone with me
August 17, 2012