Rated 1 out of 5 by SPGDave Poor - Start to Finish
After my flight into StL was delayed, I arrived at the hotel late in the night to check in. I was already exhausted from delayed travel and finally arrived to the Sheraton Clayton for my 2 night reservation, which is where my fun began...
I stood at the front desk for 5 minutes, having to holler "Hello" a few times because it was like a ghost town. I found a phone in the lobby, picked it up, and it rang and rang without answer. Finally a front desk staff quietly came out and acted like I hadn't been waiting for him.
It was explained to me that the hotel was oversold and I no longer had a reserved room (what?!?). He gave me a pre-written letter and said I would have to walk a couple blocks (it was pouring rain in the middle of the night) to the Clayton Plaza. He explained I would stay there my first night and come back to the Sheraton Clayton for night #2 (who doesn't love to pack up, bring all your luggage to the office, and check into a 2nd hotel in 2 nights?). Ok, fine...it was late and I was exhausted so I walked in the rain to stay at the Clayton Plaza...which is a lesser quality hotel with a leaky roof problem when it rains apparently.
So night #2: I call to confirm that I should switch hotels and I'm informed I don't have a reservation for night #2, contrary to what I was told the night before. But there is a room available so I had to make a new reservation. Good thing I called ahead..yikes. I check in without any issues that evening. Still exhausted, I just want room service and to call it a night. I call room service...rings for 2 minutes without answer. Hang up, wait 5 minutes, call again..same thing. Hang up, wait 5 minutes, call again..same thing again! I don't know how I could get the wrong # when I'm just pushing the button that states "Room Service". Totally defeated, I go down to the hotel bar for dinner. I explained that I had tried to call for room service and was told it was a busy night. Um, ok..so they just ignore hotel guests when they're busy? Dinner took about 30 minutes to be served at the bar, but was good when it finally arrived.
The next morning, as if the Sheraton Clayton hadn't beaten me up enough, I just wanted to make a cup of coffee and head to the office. Well, my room happens to be stocked with 3 Decaf coffee pods and 0 Regular coffee pods. Really?!? Maybe I should just be grateful that I had a shampoo and condition instead of just 3 bottles of condition.
But hey, the bed was comfortable. And it seems that the elevators are running smoothly.
November 18, 2015
Rated 4 out of 5 by zlzoul Nice Area
Stayed here for one Friday night, this hotel is convenient located in a nice area in the city, and it's not far from the airport.
Room is small compare to other Sheraton properties. However it was still a comfortable stay.
October 26, 2015
Rated 3 out of 5 by Katie328 Dissapointed
I stay at this Sheraton every week. However, my stay last week fell extremely below my expectations. For one thing, I stayed at the Club level floor; with access to the Lounge. When I needed to grab some food before my early morning meeting Wednesday morning, the food was not ready. I was there around 6:50 and I was told breakfast would start at 6:30. In addition, on Thursday morning I had to get to the airport for an 8:00 flight. On Wednesday night, I was told by the staff that the airport shuttle was still going to be running, and he would reserve a spot on the 7:00 shuttle for the morning. When I came down to check out at 6:55, I was told by a hotel guest that there was no shuttle. I had to catch a flight in under an hour, and had to frantically call a cab by myself with no assistance, therefore almost missing my flight. I am extremely disappointed in the management and operations of this particular stay. When i needed something done that I was told the hotel could provide, the hotel failed in each attempt.
October 12, 2015
Rated 3 out of 5 by WashUParent19 Sheraton Clayton St. Louis - In Progress?
Good points- Bed and pillows were very comfortable, sleep was good. Clean room. Good AC. Within walking distance to many great restaurants and shops. Close to WashU.
Not so good points- No mini-fridge. Toilet running entire time. Construction outside of window, and very long wait times for elevators (although weekend with weddings, dinners, church services, etc.)
Parking was strange, but got the hang of going out the "in" lane with broken gate. But paid the $14/night fee to park there.
September 28, 2015
Rated 4 out of 5 by Docpeter Excellent stay
Everything was good at this hotel. I gave it 4 stars for 2 reasons: it could use some refurbishing; parking should be complimentary for guests in this area. I will definitely stay there again
September 26, 2015
Rated 2 out of 5 by Sarah16 Hotel needs help
Hotel is not nearly as nice as you'd expect for a Sheraton in Clayton. Room was very small and rough around the edges. Headboard was faux leather and it was cracked and peeling. Not attractive for where your head goes at night. Bathroom was clean but tiny. The AC didn't really work. We had to set the room at 60 to get it even somewhat cool. It was probably 70 in there. Hallways and elevators need to be updated too. We slept fine but I think that also had to do with the open bar we attended at the wedding we were in town for. Hotel staff that we encountered were nice. Lobby was ok. Parking garage exit makes no sense- we drive a Mazda 6 and had to carefully maneuver out of it. We were happy we didn't have our F150! We might still be stuck.
August 10, 2015
Rated 2 out of 5 by bostonswimmer9 Very unimpressive
The lobby of the hotel was very nice and clean. The staff was very pleasant and attentive, especially the valets. Unfortunately, the hotel itself was lackluster. I had cold showers both nights I was there. The carpet in my room was stained and dirty and the overall appearance of the room was outdated. It was clear no renovations had been made in a long time.
August 6, 2015
Rated 2 out of 5 by Todd212 no fitted sheets; five minute waits for elevator at all times
The housekeeping staff ran out of fitted sheets for a king bed. As a result we had sheets that through the night came loose from the bed and we ended up sleeping partly on the mattress itself. The front desk staff, when I called for assistance, routinely did not answer at the for 18 rings until I finally gave up. The elevators took five minutes to arrive and when they did they were so full that we had to pass and wait for another five minutes for the next one. This happened throughout our entire stay and guests were extremely irate about it.
July 27, 2015