Rated 3 out of 5 by BishopJ303 Customer Service
Rhonda at the front desk went above and beyond. Essay was nice in some ways. Ruth I think was her name in the bar was RUDE. Room was dusty from the check in. Sheets was not clean but rhonda took care of that. The housekeeper that came and checked the sheets was telling me that it wasn't what it was but I know.
November 11, 2013
Rated 2 out of 5 by MarthaW Go elsewhere
If you are visiting St. Louis and need to be near Wash U - there are better places to be. The hotel staff, except for two people were cold and uncaring. The amenities such as a room safe, extra blanket, toiletries like mouthwash and hand lotion to name a few just doesn't exist. We even asked for an extra blanket to be put in the room - it never appeared If you are there on a weekend as we were- prepare extra time if you have to be someplace in the evening because the elevators are over worked. I waited more 10 minutes once just to get downstairs - the next time I just walked and was amazed at how many guests I met on the way.The bar staff, was very nice but very overworked. For such a busy weekend they could have put a second person behind the bar, but I guess they don't care how long you wait for your drink as long as they make more money. They apparently do a good business in conferences and parties which taxes their facilities and to boot the service elevator wasn't working. Are there worse places without a doubt but there are better ones. Now that we are familiar with the city, we will not be staying there again when we visit.
November 11, 2013
Rated 4 out of 5 by Giacomo50 Stragetically located elegance
This hotel is easily accessed from Forest Park Dr., near Washington University Med School, equidistant from the airport and downtown, and in the center of the Clayton business district. Excellent facilities, but the up-charge for internet was excessive (the Business Center was closed by the time I arrived). Perhaps 30 minutes of free internet per day just to check email (as is common in Europe) would be a nice touch.
November 10, 2013
Rated 5 out of 5 by Jharrison516 Fantastic staff!!
This hotel has an amazing staff and is in a great location.
November 9, 2013
Rated 3 out of 5 by Cotner05 Nice Area but Hard to Deal With
I booked my room online a month before my stay at the hotel. Right after I booked I realized that I could of got a a king size room so I tried cancelling my order. The website said I couldn't cancel because the hotel was prepaid. I called back in after trying to cancel from the website and the rep told me that I couldn't cancel the room. I waited 3 weeks and nothing showed up on my credit card for the charge of my room. I called back in two different times and was told again that the room couldn't be cancelled and that my card would be charged. My card was never charged and the night I arrived at the hotel the front desk tried telling me that my room was cancelled. I told the front desk clerk that my room wasn't cancelled as of a week ago so that couldn't be. He tried telling me that they had sold out of rooms that day but he ended up finding me a room. I just felt like their booking system was very POOR.
November 8, 2013
Rated 2 out of 5 by JackSparrow2 Missed the Mark
I travel 90% of the time ( 200 nights a year). The room was the smallest ever...based on the price I felt it fell way short of expectations. I stayed here because i attended an event being held there...next time...I will stay at another hotel.
November 6, 2013
Rated 2 out of 5 by TK45 Extremely disappointed- Gold SPG member
This was my 2nd visit to this Clayton Sheraton hotel and will be my last. It was not the hotel cleanliness but the staff and being double billed for parking and then charged for the bottled water in my room (no where was there any indication of cost)- Normally this is an amenity in SPG Club Level. First time I have ever been told that I was not eligible to go to the Club Lounge, that it was only for Platinum members. Not that this was a big deal, just the way the staff relayed it was very condescending. My husband, who never says anything negative, even commented that he was suprised at how rude the staff was.
My experience with other Sheraton's have all been stellar and Sheraton goes above the bar with their professionalism and making you feel welcome. This was truly a disappoining experience with this Sheraton hotel.
November 4, 2013
Rated 5 out of 5 by Firelion The food is great ,
We had a very nice dining experience and our waitress Ivy was very helpful and courteous. Thank you Ivy!
November 4, 2013
Rated 5 out of 5 by Firelion Thank you for a great stay,
To Mr. Ron Juneman.
I wanted to write and express my gratitude after our stay this past week. We travel to St. Louis every few months for my work and our sons Dr. Visits at Barnes and Children's Hospitals. Your staff was so pleasant to deal with, they knew the answer to every question and were very helpful. Our room was very clean and comfortable and we hope to see you again on our next visit.
Please thank your staff for making our stay so great.
November 4, 2013
Rated 2 out of 5 by Elanna Hotel could use improvement
I was told suite had bathtubs not showers and was very upset to find that this was incorrect information. A person checking me in told me that my room had tub/shower combinations. Suite furnishings could be updated for the price you expect more.
October 29, 2013
Rated 5 out of 5 by jkay Wonderful treatment; great stay once again
My husband and I came out for Wash U parents weekend. Once again, we were treated extremely well by all staff. All of our requests were accommodated, with no equivocation.
For the first time, we ordered room service; food was good and quick service.
Thank you once again for a pleasant weekend.
October 28, 2013
Rated 2 out of 5 by William13 This hotel needs reinvestment
Hotel is worn. TV required staff to get picture working. Toilet leaked on every flush from connections below. Drain in shower backed up. Hospitality room on club floor not particularly clean or attractive.
October 23, 2013
Rated 1 out of 5 by dialtone It took us 1 hour 35 min to check out
It took us 1.35 hours to check out ! First time I called to book my reservation they lost it. Second time my husband called and finally made the rezo. When we went to check out they just could'nt get the bills right. Our room was not cleaned one night, our room service did not match what we ordered and they charged our friend on his bill a breakfast bill he had already paid for which contributed to the bills being wrong.
October 16, 2013
Rated 5 out of 5 by Leesee What a Great Staff
I felt welcomed from the moment I came in the front door and right up to my departure. I want to start by commending the front desk staff who were busy, but found time to provide restaurant info and, one gentleman, took the time to go online and gave us a printout of a Google map to our destination outside the hotel.
I especially have to commend the restaurant staff because they did me a particularly gracious favor. My friend and I did not have time to eat dinner before the event for which I was the emcee. After the event, I went to your restaurant and was told it had just closed. The gentleman at the door of the restaurant asked us to take a seat in the bar area and he would see what he could do to get us a meal. We didn't have to wait long and much to our astonishment, he said that although the restaurant was technically closed, the wait staff person agreed to let us in. We were served a delicious meal by a seasoned professional who was friendly, efficient and affable -- amazing behavior for someone at the end of a long day! That kind of service is what makes me want to come back and I will recommend your hotel to others.
October 15, 2013
Rated 2 out of 5 by Oahu01 Platinum Status not recognized / Poor Service
This was my first stay at this location. When I arrived at the St, Louis airport I contacted the hotel to advise them of my arrival and location The women who answered the phone was very abrupt and stated" how many times have you called." I advised her it was my first. She advised it would be approx: 20 minutes. I waited 30 minutes for the shuttle. When I entered the hotel and WAITED to be checked in ( only one person working the front desk, the female walked away with three guests waiting) I was not greeted as a Platinum SPG member or advised of my gift amenities (points,etc). I advised the front desk that this was my first time at this location and that I was considering this location over other lodging locations on future stays. when I come to St. Louis for business ( this is not going to happen).Since the hotel shuttle only runs between 5 am and 10 pm I asked for a taxi voucher and stated that other SPG properties had provided me several vouchers in the past on my numerous trips to the St. Louis area ( the taxi voucher was refused). I have stayed at other SPG properties on numerous occasions while in St. Louis and they have provided me with a taxi voucher when the shuttle was unavailable when I had to respond to the airport early in the morning prior to the shuttle running or obtained me other means of transportation. Also other SPG properties in St. Louis have provided me with upgrades to A suite upon my arrival. At your location I was not offered any free amenities such as WIFI, a voucher for dinner, breakfast at the restaurant or room service. Every other SPG provides me with these or some type of amenity and treats me with respect. The room was clean but dated and under the bed was a large quantity of dust. Several areas in the room need to be painted and cleaned. When I was checking out I again asked for a taxi voucher, and explained the aforementioned details regarding taxi vouchers at other SPG locations in St. Louis, it was refused again. I was not impressed with the service I received at your location and I will be telling my co-workers and friends about this location and about the minimum effort your hotel puts fourth towards Platinum members. The little things matter, you failed.
October 14, 2013
Rated 4 out of 5 by deputysk Overcharged
I made the reservation taking advantage of the special birth year rate. When I arrived I upgraded to a suite for $40 extra. When I checked out I found that I was no longer getting the birth year rate on the second and third night. Instead I was charged $80 plus tax above what had been proposed when I made my reservation and checked in. Having the rate changed after I've checked in makes the hotel unacceptable.
October 9, 2013
Rated 5 out of 5 by kathie100 I always feel like royalty...
when I visit this hotel. The staff is so friendly and wanting to help in any way possible. I wish this hotel/staff were available every place that I visit.
October 8, 2013
Rated 2 out of 5 by SLK12 Director
The air conditioning never works or is noisy. The bahrooms have no counter space. The elevators are slow. The food is over priced
October 4, 2013
Rated 3 out of 5 by FrequentTraveler1969 Didn't honor offer room was booked under
Booked room under special offer and the computer apparently made an error. Hotel and SPG would not correct the issue. Will never stay at this hotel again.
October 1, 2013
Rated 5 out of 5 by KimPA Great Stay
I have never had a bad experience at a Sheraton, only good ones. I do wonder why the hotel dining room is not open on a Sunday evening? Is that because nobody is there on a Sunday evening, so staffing the dining room doesn't make sense? Room Service worked out well and Mohammed was attentive and helpful. Other people I remember for their helpfulness were Rhonda and Sharon at the front desk, Alma and Kevin in the dining room and the two gents who got me safely to and from the airport.
October 1, 2013
Rated 5 out of 5 by Tagaga62 Pleasantly Surprised!!
I booked the Sheraton Clayton Plaza through a Hotwire Hot Rate. After the name of the hotel was revealed, I checked out some previous ratings. I was mortified and almost booked another property, even though my reservation with the Sheraton was non-refundable. Boy was I pleasantly surprised! The property is convenient, clean, comfortable and the staff could not have been more professional or helpful. My roommate and I were attending a conference at the nearby Edward Jones Dome and the metro rail system is easy walking distance from the Sheraton. Overall I would highly recommend this property and will likely stay here again if I need accommodations in the St. Louis area.
September 30, 2013
Rated 5 out of 5 by Tracy1521 The suite is awesome!
The suite fit our group of six perfectly. The extra conference/dining table was an unexpected bonus. It was great to be able to stay together at a group.
September 30, 2013
Rated 1 out of 5 by jackson11 Not good
The staff was pretty much as bad as it gets. The waitress in the restaurant was not at all interested in actually waiting on the patrons and spent most of her time out of sight. I didn't have toilet paper in my room. The cleaning staff blared music and slammed doors making it impossible to even work or take phone calls in your room.
September 27, 2013
Rated 2 out of 5 by Notaneatfreak Dirty Room
Housekeeping was horrendous - filthy bedskirt, dust bunnies and dust all over the furniture. I travel quite often and it was definitely the dirtiest hotel I have ever stayed at.
September 27, 2013
Rated 5 out of 5 by PAMITCH GOOD PLACE TO STAY
STAFF WAS VERY HELPFUL WITH ALL REQUESTS. LOCATION WAS CONVENIENT AND HOTEL ROOM AND LOBBY VERY COMFORTABLE.
September 26, 2013
Rated 5 out of 5 by Joyce60 Clayton Sheraton
Next time in St. Louis I'd stay here again. It was clean, modern, business friendly, and so convenient to Wash U, Forest Park, the metro, and walking distance to many restaurants. We enjoyed the bar and restaurant as well
September 24, 2013
Rated 4 out of 5 by skiergal Outstanding Staff
Even though this hotel is a bit tired, the staff make up for it. Very helpful and freindly.
September 19, 2013
Rated 4 out of 5 by PakiI Overall very good
Stayed this past weekend. Overall the stay was good. The room we stayed in was very warm. I closed the shades to keep the heat out to no avail. I also set the thermostat at 65 degrees and it was still hot.
September 16, 2013
Rated 3 out of 5 by bonkowski2 SPG Rooms
The rooms were very small and not clean. Bathroom towels were filthy as was the carpet.
September 16, 2013
Rated 4 out of 5 by mbusster Great Hotel, horrible elevators
Great place to stay if you don't mind waiting over 5 minutes for their elevators to come
September 13, 2013