Rated 2 out of 5 by RK08892 Disappointed
Veterans at Clayton Plaza, we were disappointed by our April 10-13 experience. Although Platinum (9 yrs), to assure better room I exercised SNAs: boy was that a waste! We wound up in an "Executive Suite" (single <400ft^2 room w/sofa; tiny shower (no bath) room; no w/i closet; uncontrollable heat 3:00 a.m. each night). To make things worse, the service in Club Room was occasionally rude (e.g., broke down buffet early, w/o warning to guests (e.g., us)) still eating and w/o apology but with plenty of disdain; "hourly" shuttle to WU that decided to skip an trip (at a.m. rush hour) so that it could take other even more frequent guests to the airport; etc., etc. This in addition to the general lack of amenities (which we had come to accept). The Clayton Plaza is rated Class 3...and that is a stretch...it just took us a dozen visits to realize it. Bottom line: stay there if you must; otherwise, pay up and stay at the other hotel in Clayton.
April 18, 2014
Rated 5 out of 5 by Juanetta Beautiful hotel.
The staff was great and this hotel beautiful. I would highly recommend that the fitness center be closed after 10:00 or 11:00 p.m. since it is located on the fifth floor. At midnight we heard a loud repetitious noise and finally got up to see what it was. Someone was running on the treadmill. Then again at 4:30 a.m. Everything else about this hotel was great.
March 24, 2013
Rated 4 out of 5 by Firelion Good hotel
The facilities are nice, all the employees are great, beds and showers are nice, everything feels fresh and clean. It was a bit surprising that wifi is an additional cost. With the cost of a room being what it is, wifi really should be free for paying guests. That said, this hotel will remain in my top 5 picks for when I travel to St. Louis each month.
March 22, 2014
Rated 4 out of 5 by WorkTravelerReview Work Traveler
The hotel is great for work travel. The exception being the breakfast service in the restaurant. In need of an overhaul. I've eaten breakfast 3 times at this hotel recently while traveling for work, and the morning service just doesn't cut it. Not organized and inconsistent. All other facilities, including the workout center score high, as does the staff.
January 13, 2012
Rated 3 out of 5 by BusinessHH Average Hotel
The hotel is average and met my business travel expectations. The hotel is set up to be a nicer higher end feel (traditional decoration with a slight modern edge, updated showers, professional and friendly staff, etc.); however, certain items were not so applaudable:
1) Room carpets need a thorough cleaning. There were visible stains in mine and coworkers' rooms. The overall feel was somewhat grimy.
2) Shower floors also needed a good bleaching. What appeared to be once white grout was gray and dark.
3) New comforters or bleaching needed. It was obvious that the white comforters had seen better days, and you could see the yellowing under the sheets.
4) Broken down elevator - thankfully I was on a lower floor, but one of their elevators were broken and when guest traffic was at its highest, it was impossible to grab an elevator. Apparently has been an issue for nearly a month now.
Overall, the hotel was acceptable for my use; however, it would be a great recommendation given its proximity to local restaurants/bars and the airport if they cleaned up the aforementioned items.
August 7, 2014
Rated 2 out of 5 by dlphns1 smell and dirty sheets
when you first walk in the smell hits you in the face, the smell of raw sewage. I can over look that as long as it isn't in the rooms. which it wasn't. I had called the hotel months before for reservations for specific rooms, but when I got to hotel they said they never got it. ok I said as long as I can get both my rooms on same floor, after about 30 min. I got my rooms. we went about our day and when I got back and started to get in bed ( 11:30pm) I pulled the covers down and noticed the sheets were not clean. I called down and was put on hold then was told they would move me. I was fine with that as long as it was still near my other room. back on hold then was told it wouldn't be. now well after midnight I said cant you get somebody to come and change my sheets. they said yes. few min. later knock at door and the grounds keeper handed me 3 sheets and said have a good night. I was mad but tired so I just covered up the dirty sheets with the clean. tried to sleep but couldn't cause the pillowcases were dirty from the dirty sheets. well next day I left room had pull the sheets down thinking they would put new sheets on. they didn't. they didn't clean the sheets the whole stay. never have had any trouble staying here till now.and the elevators need some much needed work as they couldn't handle all the traffic.
September 2, 2014
Rated 2 out of 5 by jo65ey63 Not My Best Stay At this property
As a Gold member I choose to stay at properties that offer the amenities I've grown to expect from the SPG program. I expected to use those benefits at this hotel. When I arrived I was not placed on an SPG floor and was told SPG Club access was not available to me. I would not have stayed at this hotel. I had plenty of more convenient options. When I went to the front desk to ask why i did not have access I was told it was only for Platinum members. The person at the desk seemed unconcerned about this issue and blamed me for not calling ahead of my visit if it was so important to me. She said she could give me access for $30 per night. I choose to pay this because I planned my 4 night stay around the access with my meeting schedules.
We also had one day that our room was not serviced.
This was my 3rd stay at this property and will be my last.
I do love the benefits of the SPG Gold membership but this visit was extremely disappointing.
February 22, 2014
Rated 3 out of 5 by jkb171 Feels like it's transitioning
I stayed at this Sheraton twice over the last week. My impression (and this could be wrong) is that the hotel was recently acquired by SPG and they haven't gotten around to making it nice yet. The common areas were all very nice and felt more than adequate for a Shertaon. The rooms, however, needed help: the beds (in both rooms) were squeaky and the bed frame in rm. 1624 needs to be repaired because the box spring falls through it (I complained about this, but no one really seemed to care, which surprised me because I find that Sheraton staff are usually very responsive). The bathrooms are very nice and feel recently renovated. This hotel is certainly nicer than the Sheraton in downtown STL, but it's not great. Further, I am a Gold member and this was neither recognized upon check in, nor did it do anything for me on this stay. I might as well have booked my room through expedia--this was especially disappointing. What have I been loyal for if not for the perks?
June 4, 2014
Rated 3 out of 5 by FifiBrit Comfy Bed.....
......otherwise just ok.
Classic soulless hotel. Functional.
Found hot buffet breakfast to be generally Luke warm and breakfast pastries to be dry/stale.
Glass from prior evening was left outside my room by housekeeping and still there at night.
Wireless internet was super slow. To me that's cost of entry for a hotel aimed at business traveller's.
November 16, 2013
Rated 5 out of 5 by Val75 Friendly, helpful staff
When I checked in, they let me add another person to the room and changed the room type, with friendliness and ease. The workout room had good equipment and amenities. Housekeeping staff that was on the floor when I checked in was very helpful when the room's door wouldn't fully open. Very pleased with every employee I encountered during the stay.
April 30, 2012
Rated 2 out of 5 by Robert123989 Pretty Poor
Coffee was not replinished.
3 Guests, but only 2 towels daily.
Room service cards not available.
Had to wait in the lobby for 20 minutes to get a room service card.
Room service was delivered late both days, by as much as 15 minutes.
In general, I'd give this hotel a 'fail' rating as service was sub-par across several different areas.
March 17, 2014
Rated 5 out of 5 Great time!
Thanks for giving me access to the club lounge. Unfortunately the pool heat didn't work and it was freezing. I wanted to enjoy the heated pool after a long flight but I couldn't, I told the front desk about it on Wednesday at noon, and they say they would contact an engineer but next morning I called back and the problem wasn't fixed yet.
March 22, 2013
Rated 3 out of 5 by Thanksgivingfeeeze Needs improvement
We stayed on Tuesday nov 26
Temps were in twenties outside and felt the same inside all night even w thermostat set at 80
It's a remodeled old hotel w single pane windows amd a less than efficient heating system.
Staff was great and it's a lovely hotel w some issues. We're staying three more nights in area now at doubletree and very warm
November 29, 2013
Rated 4 out of 5 by George88 This hotel is just OK.
The staff was very friendly and tried to make our stay pleasant in spite of the elevator and kitchen problems. You really need to get those things fixed or you are going to lose business.
August 5, 2014
Rated 1 out of 5 by jackson11 Not good
The staff was pretty much as bad as it gets. The waitress in the restaurant was not at all interested in actually waiting on the patrons and spent most of her time out of sight. I didn't have toilet paper in my room. The cleaning staff blared music and slammed doors making it impossible to even work or take phone calls in your room.
September 27, 2013
Rated 2 out of 5 by Surprised0113 Not the SPG we know :(
The Valet Staff was wonderful, but our check in experience was awful. The Representative was on the telephone the entire time, did not acknowledge myself or my husband. He gave us a room that was the complete opposite of our typical request and was not helpful with the standard items. This property was disappointing in so many ways.
January 5, 2013
Rated 5 out of 5 by Freckles3658 Very helpful staff and outstanding service
This was my first stay. The entire staff was very helpful and the room was very adequate. I had some minor trouble with my T V the first night and a very nice man was there within 30 minutes to repair it. Room service was outstanding. I also noticed the management was very involved and interacted with the guests. I was very pleased.
March 13, 2013
Rated 3 out of 5 by Christa37 Overall good
This was my second stay at this hotel. No major issues. I do wish that
1) the bathrooms were larger with adequate space to lay out hair dryer, curling iron, make up, etc. Getting ready in the bathroom is a juggling act.
2) I stayed in a room on the 16th floor. There was not a full length mirror. Would have liked to have had that.
February 6, 2013
Rated 2 out of 5 by Dog500 A disappointment
For a Sheridan hotel I was disappointed.The elevators were a nightmare. One was down for repairs, making for very long waits to get up and down. The food in the restaurant was just OK. Staff was friendly but that did not make up for the negatives.
July 14, 2014
Rated 2 out of 5 by Cindy12 Not impressed with this hotel in the least
Smell in the lobby was nauseating
Hallways leading to rooms needed to be vacuumed desperately
Furniture in rooms was old and very badly worn
No place to sit down in room other than desk chair
Bathroom was really, really tiny
Ordered room service and gal who took my order was talking to other employees while on the phone with me
August 17, 2012
Rated 3 out of 5 by JoeJack Don't look under the Bed
My stay at this hotel in Clayton, Mo was pretty good considering I was there for a conference and the room rates were way overpriced.. The rooms were adequate although I wish they were a bit bigger. The chair for the desk bumped into the bed and there wasn't a lot of room to put luggage, etc.
The staff at the hotel was amazingly responsive. I give a 5 star to the staff.
Big problem during our stay was that there was only one elevator and a service elevator working. Sometimes the wait for an elevator seemed to approach 20 minutes. I spent most of my stay using the stairs to go up and down to the 7th floor.
The big surprise for me was that while I was getting all of my belongings ready to go, I looked under the bed to see if anything had fallen there. While I didn't find any dead bodies, I did find the dust bunny farm, multiple pony tail holders, a mess load of used Kleenex a water bottle and some other things I was afraid to examine. Makes me wonder if I should have used that glass. ewwww.
Anyway, cleanliness is important and while the room appears appealing at first...DON"T LOOK UNDER THE BED!
August 1, 2014
Rated 1 out of 5 by Scurlock This hotel needs a lot of improvement
My room had a big spider in bathroom, carpet was filthy, my neice room had big crawling bugs in it, I was approved a late check out of 1:00 per front desk, but actually had to check out by 12:00 per front desk, extreme long wait for elevator.
July 10, 2014
Rated 2 out of 5 by travelwarrior Basics Are Not Satisfactory
I have stayed at this hotel several times and I have been disappointed recently with the basics that should always be above average. The rooms I have had recently are always dusty. The air conditioners do not cool the rooms adequately. It was too warm to slepp comfortably with the room temp on the lowest setting.
May 17, 2013
Rated 5 out of 5 by APC2014 Great Staff
All the staff at The Hotel were very helpful and accommodating. They made my 2 day stay enjoyable and and relaxing. I highly recommend staying there. Clean room well stocked and hospitable in very area. Big thank you out to the staff from top to bottom!!
June 28, 2014
Rated 3 out of 5 by BizChicago Repeat Stay
Elevator was not working. Front desk staff not very warm and welcoming. Restaurant food needs to be improved. Rather eat at local restaurants.
August 4, 2014
Rated 5 out of 5 by Tess41 this hotel is very nice.
the pool should stay open later. by the time we get done with meeting, eat dinner, we have 30 minutes or less to use the pool. Leave the pool open until 11:00. Our dancers were very unhappy because they did not get to use the pool. not enough time .Bar employee's was very slow. too a long time to get waited on.
July 25, 2013
Rated 5 out of 5 by jkay Great stay
Stayed here when we were stranded by Hurricane Sandy from 10/28 -10/31. All staff was very accommodating in not only adding days as needed, but in shuttling us around, storing luggage when hoping to leave. Breakfast and Happy Hour were great as well. We will definitely be back whenever we come back to St Louis.
November 3, 2012
Rated 3 out of 5 by BishopJ303 Customer Service
Rhonda at the front desk went above and beyond. Essay was nice in some ways. Ruth I think was her name in the bar was RUDE. Room was dusty from the check in. Sheets was not clean but rhonda took care of that. The housekeeper that came and checked the sheets was telling me that it wasn't what it was but I know.
November 11, 2013
Rated 5 out of 5 by SEME Outstanding Staff
The staff at this hotel is absolutely outstanding. Everyone was very friendly and helpful. They remembered us from a previous visit and greeted us every time we passed in the halls or common areas. We look forward to visiting The Clayton Sheraton again. Thank you for making our visit to St. Louis so wonderful.
December 17, 2011
Rated 2 out of 5 by TaxHunter Great Location & Staff / Poor Facility
The location of the hotel was great but hotel itself is dated and the rooms were dirty. Flooring, couches and bathroom tiles had stains. The staff was very kind and did their best to accommodate. If it wasnt for the fact that the hotel was so outdated and room was not very clean, i would recommend this hotel.
November 2, 2012