Rated 5 out of 5 by APC2014 Great Staff
All the staff at The Hotel were very helpful and accommodating. They made my 2 day stay enjoyable and and relaxing. I highly recommend staying there. Clean room well stocked and hospitable in very area. Big thank you out to the staff from top to bottom!!
June 28, 2014
Rated 1 out of 5 by Scurlock This hotel needs a lot of improvement
My room had a big spider in bathroom, carpet was filthy, my neice room had big crawling bugs in it, I was approved a late check out of 1:00 per front desk, but actually had to check out by 12:00 per front desk, extreme long wait for elevator.
July 10, 2014
Rated 5 out of 5 by MichMan10 This hotel has great staff
Everyone was very helpful. They really wanted to make sure that our stay was the best. Rita in the bar was very helpful. I can't say enough about her. Sandy, who drove the transportation van, gave us her cell number so we could reach her quicker. Everyone very helpful and friendly.
January 12, 2013
Rated 5 out of 5 by MC12013 Key Highlights
The club lounge and its staff is wonderful. Especially Julie! The chef has made some great additions and I really appreciate the glass of wine at the end of the day.
Also, your fitness facility is always in top working order, clean and fully operational.
Keep up the great work!
June 9, 2013
Rated 4 out of 5 by George88 This hotel is just OK.
The staff was very friendly and tried to make our stay pleasant in spite of the elevator and kitchen problems. You really need to get those things fixed or you are going to lose business.
August 5, 2014
Rated 5 out of 5 by EC34 Great Stay!
We did a family vacation to St. Louis and stayed here. We had a great stay! The hotel was clean and comfortable, our kids enjoyed the pool and the staff were always very friendly and ready to help in any way. We will definitely stay here again when we come back to the area.
July 27, 2012
Rated 4 out of 5 by TD007 Great location
The bath facilities were very small. The staff was quite attentive. We were in town for a wedding and the gentleman in the maintenance area repaired the mother of the groom's purse to save the day. The valet volunteered his assistance on several matters too.
May 12, 2014
Rated 5 out of 5 by travelbug2011 Great Staff!
The staff here is fantastic. Everyone at the front desk goes above and beyond. The bellmen and shuttle drivers are as friendly as can be. The location is much better than I ever would have expected, and it's just a short drive or train ride away to downtown St. Louis.
February 12, 2013
Rated 3 out of 5 by nsh314 restaurant
The hotel itself was fine, nothing special. We decided to eat breakfast at the restaurant (Alexander's). We chose the buffet. The service was awful, even though it was just a buffet. The food was warm at best and the coffee was horrible. Overpriced for what you get!!
November 7, 2012
Rated 3 out of 5 by Ana19 Booking online
I made my reservation online(sheraton) and then when i checked in, the front desk attendant told me that as I made my reservation trhough Expedia, i was not getting any points. I am pretty positive that i booked through Sheraton website. so that disapointed me a lot.
December 20, 2012
Rated 3 out of 5 by JoeJack Don't look under the Bed
My stay at this hotel in Clayton, Mo was pretty good considering I was there for a conference and the room rates were way overpriced.. The rooms were adequate although I wish they were a bit bigger. The chair for the desk bumped into the bed and there wasn't a lot of room to put luggage, etc.
The staff at the hotel was amazingly responsive. I give a 5 star to the staff.
Big problem during our stay was that there was only one elevator and a service elevator working. Sometimes the wait for an elevator seemed to approach 20 minutes. I spent most of my stay using the stairs to go up and down to the 7th floor.
The big surprise for me was that while I was getting all of my belongings ready to go, I looked under the bed to see if anything had fallen there. While I didn't find any dead bodies, I did find the dust bunny farm, multiple pony tail holders, a mess load of used Kleenex a water bottle and some other things I was afraid to examine. Makes me wonder if I should have used that glass. ewwww.
Anyway, cleanliness is important and while the room appears appealing at first...DON"T LOOK UNDER THE BED!
August 1, 2014
Rated 3 out of 5 by DavidT4 My thoughts
Club level facilities were closed at the weekend - the very time I would have used them. Useful for a breakfast on the run during the week. Did not get a chance to use the great looking swimming pool. Location was convenient for my work at Stanford University.
November 8, 2012
Rated 4 out of 5 by Hugh21 St. Louis Stay
The hotel met all of our needs, especially for handicapped access. As we could not easily access the business area, they made allowances for wi fi in our room.
It would have been nice to have in house restaurant open every evening since the weather was nasty.
April 14, 2013
Rated 3 out of 5 by Jakeman Unfriendly staff from time of check in to departure.
In three day period of time - no one smiled - you staff needs to loosen up. No good morning, questions relative to uprades as an SPG Member were ignored. Non- SPG members, people within our group assigned rooms on SPG floor while members not given priority.
September 24, 2012
Rated 5 out of 5 by monk01 Great all around experience
One of the rare complete experiences in business lodging. Great room, clean and well-tended facilities everywhere, and a friendly but "real" staff. A special shout-out to Rhonda at the front desk. She's friendly, witty, devoted to her job, and "real"!
April 3, 2014
Rated 5 out of 5 by Flora Great Service, Great Location
It's right next to Washington U and Delmar Loop. Staff is very helpful and gracious enough to upgrade us to club level with access to the lounge which provides great evening snack (pasta, bread stick and salad) and morning breakfast. Wonderful experience.
August 12, 2012
Rated 3 out of 5 by SassyChrissy Overall great location and services
We found that the downtown location offers many areas of interest within walking distance and their complimentary shuttles to and from the airport, the Galleria mall and many local attractions certainly saved us a lot of money since we did not rent a car.
September 24, 2012
Rated 1 out of 5 by Pat65 Great Hotel
Terrific front desk staff, bar service, and housekeeping staff. They are friendly, happy, and helpful. The club lounge attendent could use some training on frequency of cleanup and spending less time talking/complaining with other hotel staff memberws.
June 17, 2012
Rated 5 out of 5 by cranberries Convenient
Staff was very personable and accomodating to our needs. We came to the Clayton Sheraton for a family get together and requested that all 4 reserved rooms be on the same floor and close to each other. Our needs were met and everyone enjoyed their stay.
December 26, 2012
Rated 5 out of 5 by Lindaaaaaa Great Return Stay
This was our 4th stay.....and as always, it fit our needs perfectly. Good location, comfortable beds, clean and lovely rooms, and GREAT staff. The friendliness and helpfulness of every person working there makes it a pleasure to stay at this hotel!
May 12, 2012
Rated 4 out of 5 by Hanges07 Great Place, except internet
I have now stayed at this location many times. I enjoy the location, staff, bar/restaurant, and the room. However, the internet connection they have available leaves something to be desired in the evenings when everyone comes back to their rooms.
September 13, 2013
Rated 2 out of 5 by JackSparrow2 Missed the Mark
I travel 90% of the time ( 200 nights a year). The room was the smallest ever...based on the price I felt it fell way short of expectations. I stayed here because i attended an event being held there...next time...I will stay at another hotel.
November 6, 2013
Rated 3 out of 5 by lgmom Terrible room
We were in a single queen room which was tiny, stuffy, very poor air circulation and very weak water pressure in shower. Loud explosive toilet. Smallest room I havwe ever stayed in. This is not acceptable for over $150 per night at a Sheridan.
May 13, 2012
Rated 4 out of 5 by BandChick Fun Traveler
Good location...not too crazy busy area, plus close to restaurants and stores. Comfortable room with good size bathroom. Friendly staff. Only issue was housekeeping didn't clean room on our 3rd day. Not sure if they got side tracked or what.
July 25, 2012
Rated 3 out of 5 by BizChicago Repeat Stay
Elevator was not working. Front desk staff not very warm and welcoming. Restaurant food needs to be improved. Rather eat at local restaurants.
August 4, 2014
Rated 3 out of 5 by DT503 Fine except for the pounding noise at night
Stayed many times. Nice facility, friendly staff. Had room 410. Don't do that. Was awakened by constant pounding at 4am. It was someone on a treadmill or something right above me on the 5th floor. Went on for 40 minutes. Not not not good.
March 15, 2013
Rated 5 out of 5 by kathie100 The staff goes above and beyond..
The staff at this hotel are truly extraordinary. They make sure everything is right to begin with and then make it even more special. My stay there was fabulous. When I return to St. Louis in August, this is the only hotel I will go to.
March 4, 2013
Rated 4 out of 5 by Rando10 Great location
One elevator was out of service causing long waits to get to other floors.
Club lounge was unexpectedly closed in the AM - unable to get coffee early in AM like I usually do.
Cable TV was not operating on gym equipment - disappointing.
January 25, 2013
Rated 4 out of 5 by Aalok2014 Comfortable Room and Friendly Staff
I want to make clear that the hotel staff were excellent (friendly) and the room was clean and comfortable. However, during our stay an elevator was out of service and it caused significant delays in waiting for an elevator to use (stairs are not an option when traveling with older guests).
We checked in on Friday and by the time we checked out on Sunday - the elevator was still out of service. Yes, it is the weekend. But it is also a major city - and I find it hard to believe that repairs could not have been completed sooner. In fact, the morning we checked out - there were two events hosted at the hotel that seemed to be concluding or had ended the night before - waiting for an elevator was an utter nightmare.
My final concern would be value. For what I paid, other locations include wifi in the guest rooms and have free parking or less expensive parking. And this location also does not include breakfast. I felt I was trying to be nickel and dimed for things that should realistically be standard at locations like this.
So if you don't mind paying a little extra (and paying extra for some things) - this is a very clean/comfortable place to stay.
August 4, 2014
Rated 2 out of 5 by Geo1 This hotel needs updates....
This Sheraton is very dated. The fitness center is horrible: very small, and several of the machines were not working. Not good for active business travelers. The parking garage exit is very convoluted and exiting takes a long time.
January 29, 2014