Rated 2 out of 5 by Tarasusan Unclean room
I have stayed at this hotel frequently in the last few months. This last time my room 916 was very dirty: including stains on the carpet , mold in shower, a hair on the clean towel, and the headboard was all torn up. I didn't feel comfortable my whole stay and was very disappointed.
September 15, 2014
Rated 2 out of 5 by hairdresser2 Great lobby but old rooms and carpets
I am sorry to say that I wasted 7000 starwood points on this hotel. The beds were nice but the rooms overall needed updating. Carpets were stained and dirty, walls were dirty, at times we had no hot water. The staff, however, came immediately when we asked for a fridge and roll away bed.. I thought it would be much nicer for the point value.
September 8, 2014
Rated 5 out of 5 by Jose64 Great choice in St Louis
The hotel is very conveniently located, staff are nice and has a great shuttle service.
September 8, 2014
Rated 1 out of 5 by redx2 Sheraton Clayton Plaza Hotel
1 elevator was broken so had to wait a long time for the other elevator to show up; would end up walking up & down the stairs. Carpet was not clean, had stains; shower tile had mold / mildew. Asked to change rooms to a more clean environment, took a long time but evening shift staff at front desk on Wednesday were very responsive and gave me a better room at no additional cost. Dining room menu in room was not accurate; they did not have gthe items listed for room service. They have a heated pool but no hot tub.
August 15, 2014
Rated 4 out of 5 by MEC53 Close to our venues
Valet was great with my vehicle. Never had to wait for more than 2 minutes. Very close to
the bowling alley for the tournament we bowled in. Restaurants and gas stations
were very close and easy to get to. Will be staying with you again next year..
Thanks again for a drama free weekend.
September 4, 2014
Rated 2 out of 5 by Carol61 Elevator
ELEVATOR ISSUE WAS HUGE!!!!! 20-30 minute delays. Had to take the stairs more times than not (from the 14th floor!!) It was awful! We would have never stayed with you had we known the REAL impact the elevator was having on the hotel. And never on the 14th floor. The food in the Club lounge was average at best, and twice delays were encountered due to staff waiting on the elevator to bring supplies. All in all, bad experience - and not a single upfront, good faith offer by the hotel. A meal, drink, parking (we had to ask for that). You all are a top notch hotel, you should have behaved as such. We know you were sorry, but you had us there by then and our options were very limited at staying somewhere else.
August 4, 2014
Rated 2 out of 5 by dlphns1 smell and dirty sheets
when you first walk in the smell hits you in the face, the smell of raw sewage. I can over look that as long as it isn't in the rooms. which it wasn't. I had called the hotel months before for reservations for specific rooms, but when I got to hotel they said they never got it. ok I said as long as I can get both my rooms on same floor, after about 30 min. I got my rooms. we went about our day and when I got back and started to get in bed ( 11:30pm) I pulled the covers down and noticed the sheets were not clean. I called down and was put on hold then was told they would move me. I was fine with that as long as it was still near my other room. back on hold then was told it wouldn't be. now well after midnight I said cant you get somebody to come and change my sheets. they said yes. few min. later knock at door and the grounds keeper handed me 3 sheets and said have a good night. I was mad but tired so I just covered up the dirty sheets with the clean. tried to sleep but couldn't cause the pillowcases were dirty from the dirty sheets. well next day I left room had pull the sheets down thinking they would put new sheets on. they didn't. they didn't clean the sheets the whole stay. never have had any trouble staying here till now.and the elevators need some much needed work as they couldn't handle all the traffic.
September 2, 2014
Rated 1 out of 5 by ttriss56 HORRIBLE
The first room I was given had an unmade bed and open toilitries, clearly had not been cleaned. They then "upgraded" my room. The bathroom smelled of smoke from the fire they recently had and the room was apparently right under the fitness center and everytime some one used the treadmills there was constant pounding in my ceiling. Including at 5A!
I am a loyal SPG member but I would never stay in this hotel again.
August 8, 2014