Rated 3 out of 5 by Hawk07 Convenient but not worth the it
Club level room booked but not available when I arrived. Told I was being moved to a nice suite-- it was a simple double room. Asked for a king told the hotel was completely booked. Didn't get what I paid for .... Nor was there an attempt to make it work. Internet in the rooms at the end of the hall are spotty. Mentioned that to the desk-- there were no other rooms. Not the best experience.
November 4, 2012
Rated 5 out of 5 by jkay Great stay
Stayed here when we were stranded by Hurricane Sandy from 10/28 -10/31. All staff was very accommodating in not only adding days as needed, but in shuttling us around, storing luggage when hoping to leave. Breakfast and Happy Hour were great as well. We will definitely be back whenever we come back to St Louis.
November 3, 2012
Rated 2 out of 5 by TaxHunter Great Location & Staff / Poor Facility
The location of the hotel was great but hotel itself is dated and the rooms were dirty. Flooring, couches and bathroom tiles had stains. The staff was very kind and did their best to accommodate. If it wasnt for the fact that the hotel was so outdated and room was not very clean, i would recommend this hotel.
November 2, 2012
Rated 5 out of 5 by threeflutes Very comfortable stay during Wash U Parents' Weekend
Although the hotel was fully booked, everyone was calm, friendly and helpful. Room was spacious, clean and comfortable. Highly recommended!
October 31, 2012
Rated 5 out of 5 by danny66 Good!
Very nice facilities! Accesible and comfortable.
October 31, 2012
Rated 1 out of 5 by Pam123 Sheraton Clayton - St Louis: This hotel was terrible
The heat was off when I checked in late October. The reception told me that they didn't turn the heat on yet. This is unacceptable. It took them almost a day to turn it on.
The person who brought my breakfast called me after 15 minutes to check on me- I had gone back to bed- this is unacceptable
They didn't provide me housekeeping services although I told them I want housekeeping at the reception.
The whole facility was rundown, they charged me twice for internet for two different devices- they shouldn't have charged us at all!
They charged for parking, which wasn't cool.
October 28, 2012
Rated 5 out of 5 by nancy57 great place to stay
nice location, friendly staff, clean and convenient
October 17, 2012
Rated 5 out of 5 by WabashCollegeFan Sheraton Clayton
Exemplary service from all staff, from arrival to departure. Room was clean, well appointed, very comfortable (great pillows!!). Dinner at Alexander's, food was good, plentiful, reasonably priced, but service not quite up to par.
October 16, 2012
Rated 4 out of 5 by CMK12 Great Stay
They stay was great, however, on my last day, while using my towel and hand towel I noticed, some unappealing yellow stains on my towels.
October 15, 2012
Rated 3 out of 5 by Grammy2010 Hotel is nice and clean--shuttle service horrible!
The hotel itself was nice; however their inability to provide adequate shuttle service was very frustrating. The food in the hotel was sub-standard to say the least.
October 14, 2012
Rated 3 out of 5 by Steve22222222 Dog Hair
We found dog or cat hair all over our bed. No where does it state that these are pet hotels. Even if they were, the comforter should be cleaned after every use, especially if you allow animals.
October 10, 2012
Rated 1 out of 5 by Michael53 I dare you to show this review
The staff were fine but not overly helpful. I had to park on another block and I don't know if I parked in the right place, so the parking is terrible. We were kept awake till 2:00am by loud guests and the staff did not deal with the problem till I threatened to leave. This is the loudest hotel I have ever stayed in with doors slamming and you hear everything. I have stayed in campers that have larger bathrooms. It would have been fine for just me but I can sleep in a tent and be comfortable for that matter I wish I had slept in my tent I would have rested. Then breakfast was served till 9:00 now when you don't get to sleep till 2:00 you will not be up by 9:00 so it messed up my entire day. I dare you to post this one as I don't want to be mean and I didn't fuss about it when I left but it really left me with a bad feeling about Sheraton
October 3, 2012
Rated 3 out of 5 by disappointed411 Nice St. Louis location
The hotel was nice but I was disappointed that the bathroom did not have an electrical outlet for my flat Iron. To make it even more challenging there wasn't a mirror outside the bathroom. Was staying at the hotel to attend a conference. The conference attendees are potential customers and I wanted to represent my company looking my best but it was hard to do my hair without a mirror. I hope you do not subject another guest to this challenge. I stayed at the hotel for 3 days and they were unable to provide a mirror.
September 26, 2012
Rated 3 out of 5 by SassyChrissy Overall great location and services
We found that the downtown location offers many areas of interest within walking distance and their complimentary shuttles to and from the airport, the Galleria mall and many local attractions certainly saved us a lot of money since we did not rent a car.
September 24, 2012
Rated 5 out of 5 by April001 Great overflow hotel
This hotel was used as an overflow hotel bc the one for our meeting was booked. It was wonderful! Clean, fast, friendly, and a great shuttle service.
September 24, 2012
Rated 3 out of 5 by Jakeman Unfriendly staff from time of check in to departure.
In three day period of time - no one smiled - you staff needs to loosen up. No good morning, questions relative to uprades as an SPG Member were ignored. Non- SPG members, people within our group assigned rooms on SPG floor while members not given priority.
September 24, 2012
Rated 3 out of 5 by Rictor Overnight Stay
We stayed one night, checked in late, so did not get an upgraded room, but did have access to the Club Lounge. The room was not as clean as we normally see with Sheratons.
September 23, 2012
Rated 3 out of 5 by CAMIStLouis Housekeeping: Lost & Found
Called housekeeping to see if I left my cell phone charger. No one answered, so I left a message; no one has returned my call.
September 17, 2012
Rated 4 out of 5 by Gatogirl Very helpful people
Comfortable bed, nice staff,nice room but small, a bathtub would have been nice, shower doors noisy in rooms next door, hitting the walls, housekeeping noisy, hard to sleep in and rest
September 13, 2012
Rated 2 out of 5 by MplsDrew Sneaky Nickel and Diming
Overall rooms were clean, and hotel was well kept. Bar was nice.
I've never stayed in a place that charges it's guests for parking, and ten dollars per day PER device for internet access is beyond ridiculous. These items simply do not have any cost associated with them. Not once did I even need to show my parking pass on the way out to any person. I could have very easily just continued taking the paper parking tickets on the way in and just driving out.
September 6, 2012
Rated 2 out of 5 by Mathilde Lobby bar is a gentlemen-only area!!!
I stayed at the Sheraton Clayton during a business trip in July, and had a surprising experience. After checking-in, I went to the bar in the lobby, thinking I could work a bit and have a drink. However, as I was about to sit, the waitress informed me that I couldn't stay there because it was a "gentlemen-only area". Not being American, I was not sure if this was normal at all and just aksed where I could have a coke. The waitress told me there was a restaurant two blocks down the street where I could have a drink and a light snack. VERY surprising and definitely not the kind of experience you expect from an international hotel chain!
September 4, 2012
Rated 4 out of 5 by WUSTLparent Great location
Chose this hotel due to proximity to Wash U. Perfect location; gorgeous neighborhood (perfect for walks), good access to great restaurants and convenient shopping.
August 31, 2012
Rated 3 out of 5 by Marie52 Staffing
The hotel seemed very understaffed. There was no one at the door when I arrived as they were off helping another guest. All the staff were great, polite and helpful but it was obvious they were being asked to do 2 people's jobs.
August 28, 2012
Rated 5 out of 5 by Ec3030 Hotel was great
Hotel stay was excellent .Staff was very good every one was very friendly and helpfull. You have a very good worker her name was shay she worked the 14th floor that had the food and drinks. She was very good at her job. Nice location close to mall and shopping. Will return soon had a very good stay.
August 27, 2012
Rated 3 out of 5 by Gen27 The end of the Hall
I was given the last room at the end of the hall on the 10th floor. I know I was being given government rate but I still feel that some of these problems should have been fixed prior to my arrival:
1) The Bell Man took my suitcase to my room and then told me he could not lift it due to having a recent surgery. It seems you should have bell man that can do the job.
2) Every morning while I was drying my hair the breaker in my room would go out and I would have to wait to have it re-set.
3) The room was just dirty..hair in the tub, stains on the wallpaper.
4) Not nearly enough plug ins for cell phones, PC, etc.
5) The pillows on my bed were a joke..It took 4 of them stacked up to equal one.6) Lastly, at checkout the desk clerk took my keys and I had to go back to get one so I could leave the garage.
August 27, 2012
Rated 2 out of 5 by AR2012 Staff needs coaching
Upon check in, I thought I had reserved a king bed, but was TOLD that I had booked a queen. When asked if I could get a king room, it was as if I had asked for the moon. I was again TOLD that they had several groups and to next time, make sure I booked the room correctly. Also during breakfast, my total was $15.23 and I gave the wait staff, a $20 and a quarter so I could get all bills back, I asked her for a receipt also when she picked it up. She gave me a receipt and kept the $5 for a tip on a $15.00 meal. I had to ask her for my change and she said, "well, I thought that was mine". Totally unacceptable on both accounts for a frequent traveler. I will find another hotel my next trip to St. Louis.
August 21, 2012
Rated 5 out of 5 by Paqman77 Great location, facility and value
This was my second time staying here...I enjoyed it so much the first time, I came back for a four-night stay. Downtown Clayton is a bit sleepy, particularly on the weekend, but it's very quiet, green and suburban, so it's a good place to stay if you want a good night's sleep, and some peace and quiet. This is one of the nicer Sheratons, and everything is beautiful inside. The staff are very helpful, and it's an incredibly good value for the money. It's particularly good if you have business in the Clayton or Maplewood area...very convenient, and some good restaurants nearby, or a short drive away. I'd highly recommend this hotel for business travelers in the St. Louis area.
August 19, 2012
Rated 5 out of 5 by ToniCTravelAmeniti1 A surprise in St. Louis
This property was a pleasant surprise from location, to room comfort, to food, service and overall ambiance.
From the moment I reached the front desk I was welcomed with a smile, my status was recognized, my room was upgraded without asking and I was offered a complimentary appetizer.
What else do you expect in St. Louis?
August 18, 2012
Rated 2 out of 5 by Cindy12 Not impressed with this hotel in the least
Smell in the lobby was nauseating
Hallways leading to rooms needed to be vacuumed desperately
Furniture in rooms was old and very badly worn
No place to sit down in room other than desk chair
Bathroom was really, really tiny
Ordered room service and gal who took my order was talking to other employees while on the phone with me
August 17, 2012
Rated 5 out of 5 by Vicky55 This hotel remains my favorite
I enjoy my stay at the Sheraton Hotel . I appreciate the courteousness of the staff and cleanliness of the rooms.
August 15, 2012