Rated 2 out of 5 by Charity1 Disappointing
For the price I would expect working elevators and an open pool.
July 28, 2014
Rated 5 out of 5 by Skiman30 Comfortable and Convenient
We have stayed at this hotel three times and each time we have been received nothing but outstanding service. The staff from check-in to check-out makes your stay enjoyable as they are pleasant and helpful. Whether you need maid service or enjoy the club lounge, this hotel makes staying away from home easy at a very affordable rate.
Since we have business in Chesterfield and downtown St. Louis, the Clayton location off Highway 40 is perfect and leaves us less than 20 minutes from our destinations.
December 7, 2011
Rated 4 out of 5 by becsterla Generally good, with a few cons
Our experience at this hotel was very positive in that the staff are extremely kind, helpful and generous. The pool is nicely heated, making it fun for the children. The shuttle service is not only to and from the airport, but will service you in the area. This is quite useful. Room service was adequate but not exceptional.
The cons are that the club lounge is outdated and dark. The biggest con is the heater in the room is very loud and the hotel staff acknowledged they know about the problem.
January 8, 2013
Rated 4 out of 5 by LarryM High Quality Small Rooms
Room and bathroom were very high quality finishes, but also very tight. The fact that we were upgraded to the club level was helpful because we got free wi-fi and breakfast, but Parking still seemed priced high. Comparable local "Suite" style hotels are much larger and with breakfast, parking and internet includes are a better value (less $ than Sheraton). The Bartender on Friday night was very helpful getting me a wine glass and cup of tea. Also, we chose Green option but did not get voucher.
March 4, 2013
Rated 2 out of 5 by Dog500 A disappointment
For a Sheridan hotel I was disappointed.The elevators were a nightmare. One was down for repairs, making for very long waits to get up and down. The food in the restaurant was just OK. Staff was friendly but that did not make up for the negatives.
July 14, 2014
Rated 4 out of 5 by bec4776 Employees are The Best
Without doubt, the training that Sheraton employees receives is above and beyond. Each enounter was pleasant and consistently positive.
July 21, 2014
Rated 3 out of 5 by Gen27 The end of the Hall
I was given the last room at the end of the hall on the 10th floor. I know I was being given government rate but I still feel that some of these problems should have been fixed prior to my arrival:
1) The Bell Man took my suitcase to my room and then told me he could not lift it due to having a recent surgery. It seems you should have bell man that can do the job.
2) Every morning while I was drying my hair the breaker in my room would go out and I would have to wait to have it re-set.
3) The room was just dirty..hair in the tub, stains on the wallpaper.
4) Not nearly enough plug ins for cell phones, PC, etc.
5) The pillows on my bed were a joke..It took 4 of them stacked up to equal one.6) Lastly, at checkout the desk clerk took my keys and I had to go back to get one so I could leave the garage.
August 27, 2012
Rated 3 out of 5 by Joe56 Don't count on the restaurant
I stayed here for business on recommendation of a coworker. The hotel is OK -- it's old and a bit run-down. The rooms are small, but well-furnished. Staff ranged from amazing (one gentleman spent 10 minutes telling me about local restaurants after he asked me how my day was in the elevator) to atrocious (the woman working the bar the second night I was there managed to ignore me until I gave up and walked to a nearby restaurant). All in all, not a terrible place, but I wouldn't return.
March 12, 2012
Rated 5 out of 5 by KimPA Great Stay
I have never had a bad experience at a Sheraton, only good ones. I do wonder why the hotel dining room is not open on a Sunday evening? Is that because nobody is there on a Sunday evening, so staffing the dining room doesn't make sense? Room Service worked out well and Mohammed was attentive and helpful. Other people I remember for their helpfulness were Rhonda and Sharon at the front desk, Alma and Kevin in the dining room and the two gents who got me safely to and from the airport.
October 1, 2013
Rated 2 out of 5 by Donald Elevator problem
Elevators were not working well resulting in long waits.
Breakfast staff in SPG lounge not well trained. Late, no coffee or cream, no plates, etc.
July 18, 2014
Rated 2 out of 5 by MaMare10 Disappointed
I pulled up for valet parking, NO VALET. Carried in my own bag and briefcase. Waited in line. Checked in, still no valet, car parked by front door. Front Desk Agent said he would park my car after he checked me in. Left breakfast notice on door for the next day to have breakfast in my room. No breakfast, called down to Room Service, talked to someone who could barely speak English, she said no order on order. I said Cancel it. Ready to leave room, phone rings, Room Service said to stop by and pick up coffee and a muffin if interested. WHATEVER! Stopped at Front Desk, same agent from the night before. Told him what happened, he said I would not be charged for Valet parking. I checked my account, I have been charged $44.00 for who knows what. I will never stay there again. Bad service, bad all around!!!!!
June 17, 2013
Rated 1 out of 5 by Scurlock This hotel needs a lot of improvement
My room had a big spider in bathroom, carpet was filthy, my neice room had big crawling bugs in it, I was approved a late check out of 1:00 per front desk, but actually had to check out by 12:00 per front desk, extreme long wait for elevator.
July 10, 2014
Rated 5 out of 5 by jhuendo I strongly recommend this hotel
I like this hotel's friendly and warm hospitality, I enjoy staying in this hotel every corner.
July 18, 2014
Rated 5 out of 5 by SalesGuy Work traveler beware
Business travelers with colleagues need a place to conduct business and the only place to meet your colleagues is in the lobby bar area, however the staff seems to have an issue with iit and turns the music up loud. This has happened several times on multiple trips with different staff. Even as the only occupied table in the middle of the day, your requests to turn the music volume down are ignored. The facilities are great, but they don't understand the business traveller!
November 27, 2012
Rated 3 out of 5 by 4Traveler23 Impressed
First walking into the Sheraton at Clayton I was immediately impressed. Front lobby and restaurant were very clean. The room was very clean when we walked in. The only thing that concerned me was that my room came with a free bottle of wine, flowers, and a wine glass. I expected these things to be in the room instead of outside in the hallway on the ground. My overall stay was amazing and the only thing I'd change is have the special things you order be in your room.
February 2, 2014
Rated 2 out of 5 by TK45 Extremely disappointed- Gold SPG member
This was my 2nd visit to this Clayton Sheraton hotel and will be my last. It was not the hotel cleanliness but the staff and being double billed for parking and then charged for the bottled water in my room (no where was there any indication of cost)- Normally this is an amenity in SPG Club Level. First time I have ever been told that I was not eligible to go to the Club Lounge, that it was only for Platinum members. Not that this was a big deal, just the way the staff relayed it was very condescending. My husband, who never says anything negative, even commented that he was suprised at how rude the staff was.
My experience with other Sheraton's have all been stellar and Sheraton goes above the bar with their professionalism and making you feel welcome. This was truly a disappoining experience with this Sheraton hotel.
November 4, 2013
Rated 5 out of 5 by MindyLindy Great experience
I was disappointed that the hotel does not provide complimentary wifi in rooms (although you may access it for free in the lobby). That being said, everything else was great. This is an up-to-date, well-maintained facility. The rooms are clean and comfortable with basic amenities for a business trip. Catering for events is tasty. Overall the staff is helpful; though, during breakfast hours the restaurant appeared to be slightly understaffed. I had a pleasant stay.
March 6, 2013
Rated 5 out of 5 by dar1950 Great Stay
We upgraded to the club level. Food was excellent. Enjoyed the dinner fair as well as the hot breakfast the next morning. This is a great value and saves gas and time trying to find a restaurant. The indoor pool was really nice too. I would suggest that in the king suite the bathroom should be larger. It was cramped and didn't have enough space, only had a small glass shelf over the toilet and a regular sink. Location is great, easy access from the freeway.
August 13, 2012
Rated 2 out of 5 by MplsDrew Sneaky Nickel and Diming
Overall rooms were clean, and hotel was well kept. Bar was nice.
I've never stayed in a place that charges it's guests for parking, and ten dollars per day PER device for internet access is beyond ridiculous. These items simply do not have any cost associated with them. Not once did I even need to show my parking pass on the way out to any person. I could have very easily just continued taking the paper parking tickets on the way in and just driving out.
September 6, 2012
Rated 5 out of 5 by APC2014 Great Staff
All the staff at The Hotel were very helpful and accommodating. They made my 2 day stay enjoyable and and relaxing. I highly recommend staying there. Clean room well stocked and hospitable in very area. Big thank you out to the staff from top to bottom!!
June 28, 2014
Rated 5 out of 5 by Firelion Thank you for a great stay,
To Mr. Ron Juneman.
I wanted to write and express my gratitude after our stay this past week. We travel to St. Louis every few months for my work and our sons Dr. Visits at Barnes and Children's Hospitals. Your staff was so pleasant to deal with, they knew the answer to every question and were very helpful. Our room was very clean and comfortable and we hope to see you again on our next visit.
Please thank your staff for making our stay so great.
November 4, 2013
Rated 1 out of 5 by Michael53 I dare you to show this review
The staff were fine but not overly helpful. I had to park on another block and I don't know if I parked in the right place, so the parking is terrible. We were kept awake till 2:00am by loud guests and the staff did not deal with the problem till I threatened to leave. This is the loudest hotel I have ever stayed in with doors slamming and you hear everything. I have stayed in campers that have larger bathrooms. It would have been fine for just me but I can sleep in a tent and be comfortable for that matter I wish I had slept in my tent I would have rested. Then breakfast was served till 9:00 now when you don't get to sleep till 2:00 you will not be up by 9:00 so it messed up my entire day. I dare you to post this one as I don't want to be mean and I didn't fuss about it when I left but it really left me with a bad feeling about Sheraton
October 3, 2012
Rated 4 out of 5 by BethLA Lovely people
I have to say that although it seems cliche, I feel like I really did experience the famous Midwestern (I know; not Southern) hospitality that I had heard of. This was a nice hotel to start with, but everyone was so friendly - even maintenance staff is passing saying a genuine hello! - that I was touched. I'm from the Los Angeles area; which I have never thought of as rude, but is perhaps too fast-paced to slow down & say hello as much.
February 25, 2013
Rated 5 out of 5 by cindy0518 Excellent staff
Staff was exceptional- especially Luis at the front desk who arranged for our rooms all to be together and found a solution to our many logistical problems. The bell staff and front desk staff actually seem to care that you enjoy your stay and made our trip smooth and easy. We have stayed at countless Sheratons and this was, by far, the friendliest and most genuinely nice staff we have ever encountered.
We stayed in May 2014, a group of 8 adults and 2 babies. We got the 2-br suite plus 2 other rooms. Having the suite made our trip. Kids could nap while adults could spread out and relax. Dining table seats 8- great for take-out BBQ. Small fridge, microwave, and sink in kitchen area. There was a promotion where the second night was 40% off. We stayed 4 nights and it cost less than our other two rooms- perfect for family group.
Not far from the Zoo, Botanical Garden, Arch, airport. Just a few blocks to a street of restaurants. t
May 26, 2014
Rated 3 out of 5 by Atraveler2 Recent Stay
The things that went wrong - the printer woulk not work, nor could they get it to work. And the alarm clock in my room went off two nights in a row at 3:45AM!? The first night, the maid should have turned it off whenever there is turnover, but I'll let that slide a bit. However what I can't let slide, is how it was turned back on the second night after I turned it off? Could only mean the maid is setting it to irratate the customers?
April 26, 2013
Rated 3 out of 5 by jkb171 Feels like it's transitioning
I stayed at this Sheraton twice over the last week. My impression (and this could be wrong) is that the hotel was recently acquired by SPG and they haven't gotten around to making it nice yet. The common areas were all very nice and felt more than adequate for a Shertaon. The rooms, however, needed help: the beds (in both rooms) were squeaky and the bed frame in rm. 1624 needs to be repaired because the box spring falls through it (I complained about this, but no one really seemed to care, which surprised me because I find that Sheraton staff are usually very responsive). The bathrooms are very nice and feel recently renovated. This hotel is certainly nicer than the Sheraton in downtown STL, but it's not great. Further, I am a Gold member and this was neither recognized upon check in, nor did it do anything for me on this stay. I might as well have booked my room through expedia--this was especially disappointing. What have I been loyal for if not for the perks?
June 4, 2014
Rated 4 out of 5 by loci221 Great Hotel
My husband, myself and our seven year old went to STL for a quick family weekend getaway. We had a great time at this hotel. The room was clean, the hotel had a great location and was easy to find, and the staff made our son feel like a little prince. The internet was super slow and the dining area were a little pricey (We ended up going down to the Loop for dinner). but other than that this hotel exceeded our expectations.
July 2, 2013
Rated 1 out of 5 by dialtone It took us 1 hour 35 min to check out
It took us 1.35 hours to check out ! First time I called to book my reservation they lost it. Second time my husband called and finally made the rezo. When we went to check out they just could'nt get the bills right. Our room was not cleaned one night, our room service did not match what we ordered and they charged our friend on his bill a breakfast bill he had already paid for which contributed to the bills being wrong.
October 16, 2013
Rated 3 out of 5 by Audreyk19 Sheraton Clayton Plaza Hotel St. Louis
The gym at the Sheraton Clayton Plaza Hotel in St. Louis is one of the worst I have experienced. The temperature is terrible. The gym is right next to the pool, which made the gym incredibly humid and warm. This needs to be controlled. Both elliptical machines I tried didn't function correctly either. These machines need to be serviced and improved. Other than that, the room was fine. The location is ideal for business.
December 5, 2013
Rated 2 out of 5 by Badger15 Disappointing
The Sheraton Clayton is a tired hotel that needs lots of updating. The fitness center is hot and stuffy thanks to the pool right next door. The hallways and elevators are old and dirty. The staff in the club lounge were not very helpful or friendly, and the food/service wasn't good. Granted I was there on a holilday weekend so maybe the staff just didn't want to be working. Still, some hospitality would have been nice.
December 3, 2013