Rated 3 out of 5 bad service
The room mservice was not satisfactory ... 40 minutes to get a bottle of wine is too long. And the woman at the desk did not even say thanks when I checked out.
October 20, 2014
Rated 2 out of 5 by etriana6 To improve
They never asked in the reception what I wanted as gift as a platinum guest. The daily cleaning of the room and bathroom was unsatisfactory. The elevetaros were slow and one was not working. A Greek Salad we had came out directly from the frig, it was not fresh at all.
October 19, 2014
Rated 5 out of 5 by Lee186 Great Hotel
Very clean. Workers are all very nice. Very close to Washington University in St. Louis.
October 14, 2014
Rated 4 out of 5 by Sandra68 Clayton Sheraton
Clean room, staff was excellent. My only dislikes where The bathroom had a big stain on the ceiling and there was no refrig or microwave in the room
October 4, 2014
Rated 5 out of 5 by ChicagoFox Comfy and Convenient
I was in St. Louis for a work event, but the conference hotel was sold out. I found this hotel because it was close to the conference and the MetroLink. I only stayed for one night, but it was great! The gym was good, a little tight of a space; however, the equipment was awesome!! I enjoyed having water, towels and headphones available. Most hotel gyms do not have wipes to clean equipment and I'm so glad Sheraton did! The breakfast buffet had a nice variety for the price and I fully enjoy it!
September 29, 2014
Rated 5 out of 5 by Tagaga62 Pleasantly Surprised!!
I booked the Sheraton Clayton Plaza through a Hotwire Hot Rate. After the name of the hotel was revealed, I checked out some previous ratings. I was mortified and almost booked another property, even though my reservation with the Sheraton was non-refundable. Boy was I pleasantly surprised! The property is convenient, clean, comfortable and the staff could not have been more professional or helpful. My roommate and I were attending a conference at the nearby Edward Jones Dome and the metro rail system is easy walking distance from the Sheraton. Overall I would highly recommend this property and will likely stay here again if I need accommodations in the St. Louis area.
September 30, 2013
Rated 1 out of 5 by redx2 Sheraton Clayton Plaza Hotel
1 elevator was broken so had to wait a long time for the other elevator to show up; would end up walking up & down the stairs. Carpet was not clean, had stains; shower tile had mold / mildew. Asked to change rooms to a more clean environment, took a long time but evening shift staff at front desk on Wednesday were very responsive and gave me a better room at no additional cost. Dining room menu in room was not accurate; they did not have gthe items listed for room service. They have a heated pool but no hot tub.
August 15, 2014
Rated 2 out of 5 by Carol61 Elevator
ELEVATOR ISSUE WAS HUGE!!!!! 20-30 minute delays. Had to take the stairs more times than not (from the 14th floor!!) It was awful! We would have never stayed with you had we known the REAL impact the elevator was having on the hotel. And never on the 14th floor. The food in the Club lounge was average at best, and twice delays were encountered due to staff waiting on the elevator to bring supplies. All in all, bad experience - and not a single upfront, good faith offer by the hotel. A meal, drink, parking (we had to ask for that). You all are a top notch hotel, you should have behaved as such. We know you were sorry, but you had us there by then and our options were very limited at staying somewhere else.
August 4, 2014