シェラトン・クレイトンプラザホテルセントルイス

  • アメリカ合衆国
  • 63105
  • ミズーリ,
  • セントルイス
  • 7730 Bonhomme Avenue
  • マップ

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Rated 3.6 out of 5 by 255 reviewers.
Rated 2 out of 5 by NEEDS IMPROVEMENT the staff was great but our first room was so small and the bathroom did not even have a tub. we asked to be moved and our next room was dirty, the bathroom was nasty, and there was no plug for the tub so it was hard to give my 1 year old a bath, the food was not good. the second day we had to pay $15 a person for microwaved, hard pancakes. the lobby smelled. an elevator was broke so took forever. you had to pay $14 a day for parking which I didn't know. and you could barely find a parking spot bc of the valet spots and the enterprise spots. we had an SUV and could barely fit in the garage. definitely not worth the money we paid and wont be back. July 21, 2014
Rated 4 out of 5 by This hotel has great features. I had a good experience at the hotel. The only negative side I had was one front desk associate was very rude to our family. She made my experience from the beginning very irritating. Every time we walked passed, there was an unprofessional look on her face and whispers would happen with other associates. Being a customer service professional, I felt uncomfortable. Upon checkout, I did not personally check out with her and had a great experience with another front desk rep. I would recommend management to look into the training and servicing of the front desk reps because I was very bothered from the time she snatched a reservation paper my sister had to leaving. Other than that, hotel was extremely clean, accommodating, and valet drivers were wonderful. July 23, 2014
Rated 2 out of 5 by Not A Good Experience This Hotel need serious upgrading. The floors are horribly stained and outdated. I was changed to another room to accommodate me, but it was not much better. Also the rooms are very small. The most annoying things of all was the slow elevators. We waited anywhere from 10 to 20 minutes to get an elevator. Some guests gave up and walked the stairs. It was impossible for me since I was traveling with my 97 year old mother in wheel chair. I would not stay in this hotel again. The staff tried really hard to please the guests. July 22, 2014
Rated 3 out of 5 by This hotel had many positives but had a few negatives as well The staff was very friendly and my room for the most part was clean. We did not have a lock on our bathroom door and there was some mold in the shower. It would have been nice to have a fan/ventilation in the bathroom itself. We opted not to have our room cleaned the first day as we arrived late the night prior, but the staff never cleaned our room on the second full day of our stay. The biggest complaint was the elevator system. We had to wait sometimes 10 minutes for an elevator to arrive and we were on the 9th floor. We had relatives with health issues and elderly that were unable to do the stairs. I would say frustration is the only way to describe that situation. With 3 reunions and two weddings that weekend, it would have been nice to have another elevator, or elevators that moved a little quicker. I can only imagine how counterproductive that was for the staff who were also using the same elevators. July 21, 2014
Rated 4 out of 5 by Reunion Event Overall good service and nice facility. Struggled with the air conditioning in our room but finally got the hang of it. Good eating places nearby in walking distance. Elevators were slow due to one being out of service but they let us use the service elevator and that helped. Staff friendly and hotel was clean. July 21, 2014
Rated 4 out of 5 by Employees are The Best Without doubt, the training that Sheraton employees receives is above and beyond. Each enounter was pleasant and consistently positive. July 21, 2014
Rated 2 out of 5 by Elevator problem Elevators were not working well resulting in long waits. Breakfast staff in SPG lounge not well trained. Late, no coffee or cream, no plates, etc. July 18, 2014
Rated 5 out of 5 by I strongly recommend this hotel I like this hotel's friendly and warm hospitality, I enjoy staying in this hotel every corner. July 18, 2014
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