Rated 5 out of 5 by Tagaga62 Pleasantly Surprised!!
I booked the Sheraton Clayton Plaza through a Hotwire Hot Rate. After the name of the hotel was revealed, I checked out some previous ratings. I was mortified and almost booked another property, even though my reservation with the Sheraton was non-refundable. Boy was I pleasantly surprised! The property is convenient, clean, comfortable and the staff could not have been more professional or helpful. My roommate and I were attending a conference at the nearby Edward Jones Dome and the metro rail system is easy walking distance from the Sheraton. Overall I would highly recommend this property and will likely stay here again if I need accommodations in the St. Louis area.
September 30, 2013
Rated 1 out of 5 by pa1913 this hotel is substandard
I found unknown brown stains all over the white bed linens. The bathrooms were falling apart. Everything looked cheap. I expect more from a Sheraton.
November 14, 2014
Rated 2 out of 5 by HJ73 Needs Improvement
I've stayed here weekly since June since I travel to St. Louis for business. I can sum this review up by saying this place is badly in need of a makeover both physically and "mentally"! They could barely keep an elevator running most of my time staying here. There were weeks where only 1 elevator was working which added probably an hour of time weekly to my commute unless I wanted to hike 12 stories of stairs. They'd fix one and another would break which brought into question the integrity of the elevator I was riding on. I've had rooms where the TV won't work and slow internet if/when it actually works. They had a kitchen fire months ago and no plans that I'm aware to rebuild it. Upon one arrival the parking ticket dispenser was jammed and I had to park on the street and constantly feed the meter to avoid getting towed until it was finally fixed. The card swipe machine for exiting rarely works. As you can see the list goes on and on with this hotel. The only reason I stayed as long as I did was close commute to work and SPG points for my personal travels.
That brings me to my second point about mentality and how they treat SPG members with status. It basically doesn't seem to matter. The general feeling you get from the employees there is "ho-hum" and do the minimal it takes to do my job. Not all are that way but I can only think of 2 that met my expectations. They seem to want to present themselves as a high-end hotel but that goes only skin deep. I've had later check-in/check-out times argued with me that they don't do at "this hotel" yet my status of SPG clearly states is my option to use. At one point I was incorrectly charged for parking and it took my over a month to resolve. I had to make multiple phone calls to the hotel and SPG customer service and even then it wasn't credited. Finally, out of total frustration, I just had them give me a hotel credit and had a couple of drinks to drown my misery. :)
In closing, I travel a lot and don't find myself to be all that picky but this place has just been so constant on almost all levels that I've decided to move on as well as write this review. Which, by the way, is my first in almost 10 years of traveling for business. It has potential but some serious changes need made for improvement.
November 15, 2014
Rated 4 out of 5 by ooooooo nice place
great stay everyone helpful they just need to have current room service menus food was excellent
December 1, 2014
Rated 4 out of 5 by KKWaters Great location and friendly staff
I enjoy this hotel for the hospitable staff, the good location for my needs & the cleanliness and comfort of the room.
November 5, 2014
Rated 5 out of 5 by JHumpty Excellent!
Very nice hotel. Staff was very accommodating.
November 26, 2014
Rated 1 out of 5 by Disgruntled2014 Young Adults Groups and Poor Emergency Service
Poor planning of rooms to mix young adults (college sport teams or group) with paying Customers. Between 2-3 AM, young adults were yelling and fighting in the public hallways and in their rooms. Hoodlums. Eventually, a responsible adult appeared to stop the event, but only after 1 hour passed. Not a way to treat paying Customers and SPG members.
In addition, call was made to front desk and no one answered. Eventually, emergency number was called and someone returned the call in 15-30 minutes. If this were actually a medical emergency, I would be deceased now.
February 2, 2014
Rated 3 out of 5 by SPGDave Elevator Issue Needs Major Attention
Overall, I really enjoy the convenience this hotel gives me to my desired location. The staff is friendly and the hotel is fine for an older hotel building. Not much wow factor, but it serves its purpose.
However, after multiple years of routine monthly stays, I think I'm at my breaking point with this hotel's elevators. I would understand if this was a one time issue...but it's not. It is a constant and recurring problem. Other reviewers are not exaggerating when they claimed a 15-20 minute wait for an elevator....and often times it's jam packed so you have to wait for it to come back again. I took the stairs to my 10th floor room every time I came and went. Unless you come and go from your room between the hours of 1am and 5am, plan on being frustrated. Just by looking at the timespan of the history of complaints about the elevators, I get the sense that the hotel is not taking these complaints seriously. The 20 minutes I spend waiting for the elevators can easily be spent walking from a different hotel a little further away.
One final comment....room service adds an 18% gratuity on top of the delivery charge. However, the room service staff always seems to fail to mention that when they hand you a slip with a tip line. I felt stupid when I finally caught on and realized I was tipping 40% on my numerous prior meals. The staff should kindly point that out and offer you the opportunity for additional tip.
October 22, 2014