Rated 3 out of 5 by WashUParent19 Sheraton Clayton St. Louis - In Progress?
Good points- Bed and pillows were very comfortable, sleep was good. Clean room. Good AC. Within walking distance to many great restaurants and shops. Close to WashU.
Not so good points- No mini-fridge. Toilet running entire time. Construction outside of window, and very long wait times for elevators (although weekend with weddings, dinners, church services, etc.)
Parking was strange, but got the hang of going out the "in" lane with broken gate. But paid the $14/night fee to park there.
September 28, 2015
Rated 4 out of 5 by Docpeter Excellent stay
Everything was good at this hotel. I gave it 4 stars for 2 reasons: it could use some refurbishing; parking should be complimentary for guests in this area. I will definitely stay there again
September 26, 2015
Rated 2 out of 5 by Sarah16 Hotel needs help
Hotel is not nearly as nice as you'd expect for a Sheraton in Clayton. Room was very small and rough around the edges. Headboard was faux leather and it was cracked and peeling. Not attractive for where your head goes at night. Bathroom was clean but tiny. The AC didn't really work. We had to set the room at 60 to get it even somewhat cool. It was probably 70 in there. Hallways and elevators need to be updated too. We slept fine but I think that also had to do with the open bar we attended at the wedding we were in town for. Hotel staff that we encountered were nice. Lobby was ok. Parking garage exit makes no sense- we drive a Mazda 6 and had to carefully maneuver out of it. We were happy we didn't have our F150! We might still be stuck.
August 10, 2015
Rated 2 out of 5 by bostonswimmer9 Very unimpressive
The lobby of the hotel was very nice and clean. The staff was very pleasant and attentive, especially the valets. Unfortunately, the hotel itself was lackluster. I had cold showers both nights I was there. The carpet in my room was stained and dirty and the overall appearance of the room was outdated. It was clear no renovations had been made in a long time.
August 6, 2015
Rated 2 out of 5 by Todd212 no fitted sheets; five minute waits for elevator at all times
The housekeeping staff ran out of fitted sheets for a king bed. As a result we had sheets that through the night came loose from the bed and we ended up sleeping partly on the mattress itself. The front desk staff, when I called for assistance, routinely did not answer at the for 18 rings until I finally gave up. The elevators took five minutes to arrive and when they did they were so full that we had to pass and wait for another five minutes for the next one. This happened throughout our entire stay and guests were extremely irate about it.
July 27, 2015
Rated 2 out of 5 by Olson Dirty and worn!
I was very surprised to see how worn the club level - floor 14 is - carpets stained, dingy walls, etc...
The club room was filthy! went in at 9:15 am and the breakfast had allready been taken down - but worse - the floors and couches were covered in food - it was an absolute mess. There were probably four adults and 12 kids and the place had been taken over - is was if the parents had let the kids take control without any restraint. I travel with our kids occasionally - and the club room can be a nice amenity - but it was disgusting today. The gym is small - but the equipment worked - which is better than most Sheratons.
July 21, 2015
Rated 4 out of 5 by Summer2015ConfAttendee A Really Nice Hotel
This as a really nice hotel Clean, easy to reach public transportation (St. Louis Metro/Rapid Transit), a really nice hotel. So, I have no real complaints; The bathroom was a little tight in my room and the room door would hit it, if I left the bathroom door open. Also, down stairs in the lobby, the printer and/or internet on the computers they provided had some technical difficulties. However, the fact that such amenities were offered at all is well worth the inconvenience of having technical difficulties.
July 16, 2015
Rated 3 out of 5 by FriersonReunion15 Nice Hotel needs upgrading to become a great hotel
For the Sheraton Hotel chain, this hotel is average. It's needs to be updated with new carpet throughout and updated bathrooms in rooms as well. The staff is very attentive and provide great service. This can be a great hotel with upgrades.
July 14, 2015