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Rated 3.5 out of 5 by 270 reviewers.
Rated 1 out of 5 by Sheraton Clayton Plaza Hotel 1 elevator was broken so had to wait a long time for the other elevator to show up; would end up walking up & down the stairs. Carpet was not clean, had stains; shower tile had mold / mildew. Asked to change rooms to a more clean environment, took a long time but evening shift staff at front desk on Wednesday were very responsive and gave me a better room at no additional cost. Dining room menu in room was not accurate; they did not have gthe items listed for room service. They have a heated pool but no hot tub. August 15, 2014
Rated 2 out of 5 by Elevator ELEVATOR ISSUE WAS HUGE!!!!! 20-30 minute delays. Had to take the stairs more times than not (from the 14th floor!!) It was awful! We would have never stayed with you had we known the REAL impact the elevator was having on the hotel. And never on the 14th floor. The food in the Club lounge was average at best, and twice delays were encountered due to staff waiting on the elevator to bring supplies. All in all, bad experience - and not a single upfront, good faith offer by the hotel. A meal, drink, parking (we had to ask for that). You all are a top notch hotel, you should have behaved as such. We know you were sorry, but you had us there by then and our options were very limited at staying somewhere else. August 4, 2014
Rated 1 out of 5 by HORRIBLE The first room I was given had an unmade bed and open toilitries, clearly had not been cleaned. They then "upgraded" my room. The bathroom smelled of smoke from the fire they recently had and the room was apparently right under the fitness center and everytime some one used the treadmills there was constant pounding in my ceiling. Including at 5A! I am a loyal SPG member but I would never stay in this hotel again. August 8, 2014
Rated 2 out of 5 by Elevator Nightmare During my stay at the Sheraton Clayton Hotel one of the main elevators was broken, leaving just one other main elevator and the staff elevator available. Prior to my arrival this was not mentioned nor was it mention by the staff when I arrived. I became aware of it by reading a sign located by the elevators. There were 2 large conferences being held (I was attending one) while I was there and the elevators played a large role in making myself and other guests VERY late for events. The hotel cleaning staff also suffered in meeting room cleaning deadlines because they could not get to rooms efficiently to clean them because guests were using the staff elevator. Until the elevator issue is resolved (which I heard that it has been ongoing for a while) I will NOT recommend that anyone stay there. August 4, 2014
Rated 3 out of 5 by Average Hotel The hotel is average and met my business travel expectations. The hotel is set up to be a nicer higher end feel (traditional decoration with a slight modern edge, updated showers, professional and friendly staff, etc.); however, certain items were not so applaudable: 1) Room carpets need a thorough cleaning. There were visible stains in mine and coworkers' rooms. The overall feel was somewhat grimy. 2) Shower floors also needed a good bleaching. What appeared to be once white grout was gray and dark. 3) New comforters or bleaching needed. It was obvious that the white comforters had seen better days, and you could see the yellowing under the sheets. 4) Broken down elevator - thankfully I was on a lower floor, but one of their elevators were broken and when guest traffic was at its highest, it was impossible to grab an elevator. Apparently has been an issue for nearly a month now. Overall, the hotel was acceptable for my use; however, it would be a great recommendation given its proximity to local restaurants/bars and the airport if they cleaned up the aforementioned items. August 7, 2014
Rated 3 out of 5 by Elevators? I have stayed in this hotel annually for about the past 5-6 years. It has always been fine except the two elevators were just not enough to service the hotel (long waits). However, this year I was greeted with apologies that one of those two elevators was not working! So there was only one elevator and the service elevator. This is just not satisfactory. Otherwise, the hotel was fine. The staff were all very nice and the service good. August 4, 2014
Rated 4 out of 5 by This hotel is just OK. The staff was very friendly and tried to make our stay pleasant in spite of the elevator and kitchen problems. You really need to get those things fixed or you are going to lose business. August 5, 2014
Rated 2 out of 5 by Recent Trip Stay at this hotel quite frequently. Always get great service from the staff and this time was no exception. The facilities, however, are another matter. Was also here a couple of weeks ago. One elevator was out of operation then and still is. Went for breakfast one morning and when asked about preparing an order, was told there had been a kitchen fire and the buffet was all there was. When I got off the elevator, the wall in the hall was missing a big chunk of wallpaper. Wondered if there were financial issues. August 1, 2014
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