Rated 1 out of 5 by TYC55 Avoid this hotel if you are a SPG member
This hotel offer rooms that were too old and way below Shearton's standard. The front desk lady was rude.(7/17 evening) She didn't care if I am a SPG member or not. I lined up to ask her assistance to change into a different room due to air condition malfunction, she refused in first place and said we can't give you an upgrade. After a long conversation, I asked to speak to the director of rooms or manager. She denied but disappeared to the back room of front desk. After a few minutes, she came back with rude attitudes, assigned me a different room without any further explanation.( still not the SPG preferred guest floor) When I entered the room, the bell man and I could both smell the stinky air from the bathroom. Contacted guest service for solution, the person said" I'll find someone speak English to call you back" Never called back. Avoid this hotel until they improve both the quality of services and rooms.
July 24, 2014
Rated 4 out of 5 by YipHK A good hotel
A good hotel that offers comfort and warm reception
July 25, 2014
Rated 3 out of 5 by smartal Good hotel but not foreigners friendly
Breakfast on 29 June Morning..
we have 2 pax. Usher Ms Mimura brought us to a corner for table and passed us to the waitress Ms Katsu at that area of the restaurant. There were couple of empty tables, but still Ms Katsu was bringing us to a table that is yet to be cleaned. initially i was thinking those other tables were being occupied. However, when Ms Mimura brought in another 2 Japanese customers who was behind us the queue, Ms Katsu showed them to an empty table next that is to ours and sat down. i was then asking Ms Katsu why she needed us to wait for a table that is not ready while bringing the Japanese customers at the queue behind us to somewhere which is ready, she couldn't explain, but asking Ms Mimura for translation, then she immediately to show us a table which is ready without giving a reason (Ms Mimura was still here if she need translation)
As i'm seeing Ms Katsu was asking that 2 japanese customers for coffee/tea once showing them a table, i was curious why she didn't ask us when she was showing us our table. Anyway, i thought she had just forgotten so we initiated for a coffee request while she was leaving us at the table. she acknowledged our order immediately by getting away our coffee mugs.. we were keep waiting and waiting for our coffee but still not being served while seeing she was serving other late Japanese comers for coffee/tea.. initially i was thinking she had just forgotten. However she had come couple of times besides our table, chatting with our neighbour Japanese customers, i was looking at her and she was looking at me and my table (saw we don't have coffee mugs, which implies our coffee has not come yet) but still not showing a sign that she was trying to go and prepare coffee for us. The coffee was not come until we had finished our breakfast for a while, and while my friend was going to the toilet.
This gave me a hard feeling that she simply ignored foreigners and gave priority to Japanese because she don't speak English. And even worse feeling when she was trying to revenge us by ultra delaying to serve us coffee as we were complaining on her first motive. i felt being discriminated and ignored as we are not Japanese.
July 2, 2014
Rated 1 out of 5 by Edward2014 Horrible attitude to SPG membership
I am very disappointed with Sheraton Sapporo hotel's policy on SPG members.
(My reservation number was 161115477.)
First of all, I made a reservation about 1 and half month ago(2014.04.10), however,
I could not have a room even in the SPG level! I checked in 2:30 PM, however, they just gave me a room in 20th floor.
No explanation about my tier, no staff at the SPG counter, no explanation on Wifi in a room. It's totally a mess.
As a platinum member, I just thought this hotel decided to ignore SPG membership, because you will leave SPG in September. How can I accept this kind of policy?
Though it's fully booked, I booked 1.5 months ago, and checked-in before 3 pm. After my check-in, a lot of people still checked-in at night and in the evening. I cannot understand the reason they did not give me a SPG level without any explanation, at least.
I called the guest service and ask about changing my room to SPG level, and they let me wait for about 1 hour without any comment. After 1 hour I called again, asked again and moved to 23rd, which is not still a SPG level, and smaller than the previous room. I just gave up.
Just 1 day stay, I have never seen any person at the SPG counter in the reception.
This was my second stay after earning the Platinum level, and now I am very skeptic about SPG Platinum tier. Everything is "on available", and local hotel shows reluctant to upgrade. Please think about this.
I will never go this hotel again, and my absurd experience will be shared in Korean social communities. I am also very disappointed with the loyalty of each SPG hotel.
What a shame on the SPG Platinum tier!
Why don't you just leave SPG right NOW?
June 2, 2014
Rated 4 out of 5 by jll888 Good Hotel but buffet breakfast to be improve
This hotel is just a minute walk from Shin-Sapporo Station which is quite convenient to travel around.
The buffet breakfast has limited choices, and if possible please be there earlier, else if you arrived after 9:30 a.m., many food was finish and not replenish. It makes your choices more limited.
February 10, 2013
Rated 5 out of 5 by Pat808 Beautiful hotel
We were pleasantly surprised with your hotel quality. Our house keeper was particularly excellent The only improvement could be a more moderately priced restaurant within the hotel as there were no other restaurants in the area around the hotel within easy walking distance.
June 29, 2014
Rated 3 out of 5 by Carnation Good location
It is very near the JR train station and Subway. It is a bit quiet after 9pm., could hardly find a good restauratnt..
June 16, 2014
Rated 5 out of 5 by HT1011 This hotel has good arrangement for customer
I had been upgraded to Japanese Western suitroom and it really impress me on this arrangement. I have chance to experience Japanese's living style.
June 16, 2014