Rated 5 out of 5 by Pat808 Beautiful hotel
We were pleasantly surprised with your hotel quality. Our house keeper was particularly excellent The only improvement could be a more moderately priced restaurant within the hotel as there were no other restaurants in the area around the hotel within easy walking distance.
June 29, 2014
Rated 4 out of 5 by bradly81 Nice.
It's a bit far from the city center but sometimes, that automatically means its proximity to airport (for this hotel, it takes around 20 minutes by JR).
The female staff, Ms. Han (sorry I cant remember her full name) was pretty smiley and accomodating every time I tried to ask about some info.
But other female staff including one who checked me in (I felt really unpleasant with them, actually) were rather stiff than welcoming and serving with strict words and little smile.
And I got upgraded to nice view room.
Room was very tidy with excellent cleaning.
Everything was good with its location, room condition, relaxing sauna and such things
However, The most uncomfortable thing I was in the whole period of stay was No wifi in room, no even chargeable one. That was irritating.
You need to work on it, really.
December 17, 2013
Rated 3 out of 5 by Carnation Good location
It is very near the JR train station and Subway. It is a bit quiet after 9pm., could hardly find a good restauratnt..
June 16, 2014
Rated 5 out of 5 by HT1011 This hotel has good arrangement for customer
I had been upgraded to Japanese Western suitroom and it really impress me on this arrangement. I have chance to experience Japanese's living style.
June 16, 2014
Rated 5 out of 5 by HJLee Excellent
I was satisfied with Sheraton Sapporo hotel.
Staffs are kind to everyone.
April 3, 2013
Rated 4 out of 5 by Natssant Outstanding service
The overall hotel condition looks better than the pictures. The service is totally outstanding, all staffs were very attentive as they explain everything very clear and try to greet all guests all the time. The spa area is nice with lots of hot pool.
The suites upgrade wasn't very nice as it was just a small corner room. No gym, no pool,no sheraton club and far from the center but overall experience was good by the way.
July 28, 2013
Rated 3 out of 5 by CM0331 OK
Room was generally ok, met all business needs. A few concerns were:
1. staff need to improve english - we later found out that an important call from the US was dialed to the hotel, and asked for my room. But the front desk said that there was no record of checked in, even though we spent the night there already. The person asked a couple of times, but the person on the line only spoke broken english and said 'no checked in'.
2. Staff need better updates on pricing - asked how much the morning breakfast was and was told at checked in that staying guests have a discount, which was not given at the restaurant or when checking out. Had to spend a good deal of time explaining before resolved.
April 10, 2013
Rated 5 out of 5 by Dragon Very happy with the hotel
I always stay at this hotel when ever I visit Sapporo. Very comfortable hotel.
May 24, 2014
Rated 4 out of 5 by canvers Great stay
very king staff.
May 8, 2014
Rated 4 out of 5 by dupe Thank you sapporo sheraton
5 months ,I visited three times.
Excellent every time I visit.
I want to say thanks for korean staff her name is mijung Han.
I was impressed, her expert services and kindness.
And, I will continue to spg family to Sheraton Sapporo wants to remain
April 8, 2014
Rated 4 out of 5 by safari This hotel has great staff
great staff (especially part of Reservation, Revenue Management)
Humidity in the room is a little dry
Breakfast should be a better.
April 14, 2014
Rated 1 out of 5 by GMB007 Hot Time in Sapporo
We stayed in May 2013. The rooms are very small. Bathrooms are very small. Worst of all, our room was facing Southeast and was very hot from early in the morning until late afternoon. We had to leave the door to the hallway open just to breathe. Very nice spa in the basement, but there is an extra charge.
March 22, 2014
Rated 4 out of 5 by WongSapporo Many good staff at your hotel
Your hotel have many good staff. They are very kind and polite. You have an excellent staff, Ms Junko Nara at Reservation Dept. Nara-san proved to be very efficient and enthusiatic. I've made many email requests and Nara-san offered her help all the times. I think the Management should know that you have such a great staff. Her working attitude make me feel secure and pleasant staying at your hotel.
However, I also have an unpleasant experience. When I came to the front desk on Oct 30 at night asking for help. A lady refused me twice. I insisted, she finally said she would help but do nothing.
I've never met a hotel staff like her! If you need a name, I can give you for improvement.
Another improvement needed is the check-in time. Luckily, I'm a gold member, I didn't wait for too long but it's really the longest queue that I've seen in SPG hotels.
November 13, 2013