Sheraton Nashville Downtown Hotel

  • 623 Union Street
  • Nashville,
  • Tennessee
  • 37219
  • United States
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See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

Rated 3.7 out of 5 by 111 reviewers.
Rated 1 out of 5 by Never Stay here again Note 5000 point deposit for a disaster weekend Initial Room Stunk, dirty bathroom/robes Asked for Change-Occurred, only Change not registered in system, not properly checked in to alternate room on lower status floor Locked out of room half way through stay, treated like squatters No help with luggage when checking in Shown by front office staff where to get my own cart to carry luggage Protest for wage increases by staff Saturday No Room Service, Trays left 24 hours in hallways Parking needs a renovation good Club facilities and personnel in Club Very expensive room for value received October 22, 2014
Rated 3 out of 5 by Cleanliness of Room I have just a few complaints about my room. I had a regular king room. When I arrived I immediately grabbed a complementary water bottle (great to have available) but I noticed immediately that the water bottle had been opened and half was missing. So essentially no one changed out the water bottle when the room was "cleaned". I also opened the drawer next to to my bed and found an opened vodka bottle with a brown paper bag. I then proceeded to pull down the sheets on my bed and found quite a few black little hairs. I immediately called housekeeping and asked them to please come clean my room. They did come and clean the sheets, however the water bottle nor the vodka bottle was removed. I did report both of those issues to the front desk when I called. I would just suggest on improving your housekeeping staff because a dirty room is an extremely awful think to check in to. October 22, 2014
Rated 5 out of 5 by Great option in Nashville The remodel produced a truly beautiful hotel, and it's ease to Broadway, The Ryman and freeways make it a great choice if you're visiting the city. Our suite was well appointed and very comfortable, it was easy to make ourselves at home. The Club Lounge had a wonderful staff and many choices for breakfast and happy hour. I would definitely stay at this property on future visits. October 22, 2014
Rated 5 out of 5 by Our room was beautiful, food was great We had a great experience, we were running late and pulled up in front of the hotel, the valet took our car, and we jumped in the van which took us to our event, all without even checking in first. It was perfect. Our room was beautiful! October 8, 2014
Rated 5 out of 5 by Great Layout Awesome Location, Close to the convention center and Broadway. October 21, 2014
Rated 5 out of 5 by Sheraton Impresses Again This was our second stay in just two months time and Sheraton delivered great service once again. Totally consistent service throughout with all staff delivering the highest guest service. Rooms are so attractive and so inviting. October 20, 2014
Rated 2 out of 5 by This is about the restaurant There is a serious disconnect between the menu and the kitchen. Last night ordered roasted chicken. What came out was about 3 ounces of breast with sides to fill the plate, which is not a real meal. Tonight ordered a caesar salad. It was dressed with oil & vinegar. Sorry but… "NOT" (a caesar). For travelers who work and then rest and need some sustenance in-between, this is not the place to stay. To be fair, Sheraton Nashville does not intend to compete with area restaurants. But a baseline of quality and service should probably be observed by someone in the food & beverage dept of this property. Disappointed and would have spent whatever for a good meal. October 8, 2014
Rated 4 out of 5 by this hotel has great features The hotel is beautiful, especially if you like modern features. The staff is very helpful and friendly. Good downtown location. October 19, 2014
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