Sheraton Nashville Downtown Hotel

  • 623 Union Street
  • Nashville,
  • Tennessee
  • 37219
  • United States
  • Map

Rooms & Rates

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  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.7 out of 5 by 144 reviewers.
Rated 5 out of 5 by Good Restaurant I want to point out the outstanding service of morning personnel of restaurant. Each one of Lynda's staff were warm in their treatment to us and served expeditiously our orders. Special thanks to Lynda for her unique empathy as well as Lohry, Ericka, Collins, Heather and Justin. Thank you so much to each one of you! You are lucky to have in Lynda a humane servicer agent!! Best wishes, Ahmed Jana from Puerto Rico July 5, 2014
Rated 3 out of 5 by Nice but too expensive I thought this hotel was nice but was way over priced. A little more walking then we thought to get to the main tourist hot spots. July 4, 2014
Rated 4 out of 5 by Overall very nice hotel Stayed here for a conference in Nashville and the staff could not have been any nicer or accommodating. The facility is very clean and the food was good as well. July 3, 2014
Rated 1 out of 5 by Poor customer service Paid for stay 1 year in advance for special event. After arrival large charges started pending to my charge card. The front desk informed me they were charging me these odd exorbitant amounts "in case I trashed the room". Pretty offensive to a 60 year old professional. Spent 2 -3 hours trying to resolve during my stay. Was promised my credit card was credited and 2000 star points put in my account to compensate me for my trouble. One month later charges still on my card and no points in my Starwood account. What a mess. July 1, 2014
Rated 2 out of 5 by Beautifully revised and great location but did not meet expectations. Perfect location but our bath towels were stained and there was make-up smeared on one of the bed sheets. We were also without water for 2 hours before check out. The front desk was very courteous and offered to issue a partial credit to my card. The promised credit was $20 short of what they indicated and I was charged for valet parking when I had utilized self-parking. July 1, 2014
Rated 5 out of 5 by Aaron-Front Door Concierge Aaron was extremely helpful and I feel went out of his way to be of assistance. We had a number of interactions with him, and it was always a pleasure. July 1, 2014
Rated 4 out of 5 by Staff is outstanding Although this hotel is still working out some "kinks" from its recent remodeling (slow elevators, a television set that was not working properly, lack of evening dining options, and minor housekeeping mistakes) the staff is outstanding. Besides being friendly and helpful, on each of my first two nights, a staff member knocked on my door and asked if there were any problems and proceeeded to immediately resolve the problems that existed (not enough wash clothes and a failure to put pillow cases on the pillows) June 30, 2014
Rated 3 out of 5 by Some great features but a mixed experience I stayed at this hotel for 5 days during a conference. PROS: good location, food was excellent (I only had breakfast and the evening hor d'ouevres), room was clean and bed comfortable. Gym was clean with a variety of equipment and good space (a cardio room and a separate weight/strength training room). I also liked that the pool is in a private area. CONS: stay was soured by lack of microwaves in the rooms and none to be requested. Given the length of my trip, it became quickly expensive and annoying not being able to save leftover food to eat later. I was able to get a fridge upon request but it did not work well. Second bad point: the hotel desk clerks misinformed me several times and gave contradictory information on things from availability of complimentary wi-fi to existence of a pool (I was told twice the hotel had NO pool..but it does) to availability of color printing. Champagne is offered in lobby to some guests but not others. If this is for their Gold or Platinum guests then hotel should put up a sign indicating this so other guests don’t feel bad or put off. Overall, hotel has some nice features but amenities are substandard for the cost and desk clerks need to get on the same page. June 30, 2014
Rated 1 out of 5 by Staff is VERY unresponsive! The housekeeping was terrible. The food and drinks in the bar were great! The staff in the club lounge was awesome and friendly!! The location is excellent and there is a free shuttle to Broadway. Beware of housekeeping!! June 30, 2014
Rated 3 out of 5 by renovations not complete Although advertised as done, the renovations are not complete. Elevators are extremely slow at times (more than 5 minutes to get an elevator). June 30, 2014
Rated 2 out of 5 by No water for 2 days a group of other guests broke a pipe at the hotel, and the water was therefore shut off for 2 straight mornings...I know this was not an avoidable problem, but it should have been worked on all night while guests were sleeping, so in the morning when showers were needed people could have used them June 30, 2014
Rated 3 out of 5 by Missed opportunity After getting stuck at an airport because of weather, I called this hotel to make sure they would not give away my room. I agreed to pay for the night I would not be there to ensure room availability. Despite paying for the room, when I arrived the next morning, they had billed me and given away the room anyway. Poor marks for this hotel and staff. June 29, 2014
Rated 5 out of 5 by Very attentive staff Enjoyed everything about the stay except the pillows, which needed to be replaced. Otherwise, bed slept fine and linens were nice. June 29, 2014
Rated 5 out of 5 by Great property - clean, modern, friendly I found this property to be clean and modern. It was so pleasant and all of the staff was super friendly. I will plan to stay here again for sure!!! June 27, 2014
Rated 5 out of 5 by Great renovation I really enjoyed my stay. The owners of the hotel have done an amazing job of hiding the age of this property. It has a cool modern feel despite being in a 40 year old building. More importantly, the staff was incredibly helpful, especially a young woman named Sonya that helped me get some documents printed that I needed for my meeting. I will definitely be staying at this property again. June 26, 2014
Rated 4 out of 5 by muy bien es un buen hotel y me sirvió para mi viaje de negocios July 14, 2014
  • 2015-06-29T14:32:24.204-05:00
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