Rated 5 out of 5 by NanB59 Very classy hotel with the friendliest staff around.
The Sheraton Downtown Nashville was a wonderful place to stay for our vacation. It was elgantly decorated, but had down home friendliness with the staff every where you turned. All were sweet, personable and extremely helpful with any needs one may have. They have 2 exercise rooms that were top quality as well. One thing that was a slight downfall is the very pricey food the hotel supplies at their breakfast and bar/dinner facilities. One other small concern is the room is so modern and updated, and 1/2 the bathroom is, but the tub was old fashioned and had some cracks along the bottom. Also, the bathroom itself is way too small. However, with everything else so great, those minor things can be overlooked. Overall, most everything was fantastic and I would surely stay at this Sheraton again.
July 6, 2014
Rated 4 out of 5 by sp2312 good spot
The new decorating is beautiful, nice bar area downstairs. Beds are comfortable. Location very good.
July 7, 2014
Rated 5 out of 5 by PAJJANA Good Restaurant
I want to point out the outstanding service of morning personnel of restaurant. Each one of Lynda's staff were warm in their treatment to us and served expeditiously our orders. Special thanks to Lynda for her unique empathy as well as Lohry, Ericka, Collins, Heather and Justin. Thank you so much to each one of you!
You are lucky to have in Lynda a humane servicer agent!!
Ahmed Jana from Puerto Rico
July 5, 2014
Rated 1 out of 5 by CMAFan Poor customer service
Paid for stay 1 year in advance for special event. After arrival large charges started pending to my charge card. The front desk informed me they were charging me these odd exorbitant amounts "in case I trashed the room". Pretty offensive to a 60 year old professional. Spent 2 -3 hours trying to resolve during my stay. Was promised my credit card was credited and 2000 star points put in my account to compensate me for my trouble. One month later charges still on my card and no points in my Starwood account. What a mess.
July 1, 2014
Rated 3 out of 5 by MAH19 Nice but too expensive
I thought this hotel was nice but was way over priced. A little more walking then we thought to get to the main tourist hot spots.
July 4, 2014
Rated 4 out of 5 by MichaelW49 Staff is outstanding
Although this hotel is still working out some "kinks" from its recent remodeling (slow elevators, a television set that was not working properly, lack of evening dining options, and minor housekeeping mistakes) the staff is outstanding. Besides being friendly and helpful, on each of my first two nights, a staff member knocked on my door and asked if there were any problems and proceeeded to immediately resolve the problems that existed (not enough wash clothes and a failure to put pillow cases on the pillows)
June 30, 2014
Rated 4 out of 5 by Ramsey08 Overall very nice hotel
Stayed here for a conference in Nashville and the staff could not have been any nicer or accommodating. The facility is very clean and the food was good as well.
July 3, 2014
Rated 2 out of 5 by Ralo98 Beautifully revised and great location but did not meet expectations.
Perfect location but our bath towels were stained and there was make-up smeared on one of the bed sheets. We were also without water for 2 hours before check out. The front desk was very courteous and offered to issue a partial credit to my card. The promised credit was $20 short of what they indicated and I was charged for valet parking when I had utilized self-parking.
July 1, 2014