Rated 1 out of 5 by junkgirl Disappointed
Hotel looked like it was being remodeled. Construction noise early morning. Rug was coming apart, not vacuumed, bathroom floor was dirty. T.V.did not work. First time at Sheraton won't stay again. The staff said they would get back to me on a price adjustment , never heard back from them.
July 18, 2014
Rated 1 out of 5 by ggrinev bad
The a/c in my room was so loud I could not sleep. The pillows were horrible. I had to use 4 pillows that would equal 1 normal pillow. Room was dirty. Would not give me a king bed. Was never asked how my stay was.
July 16, 2014
Rated 5 out of 5 by Turtle57 Beautiful hotel
Hotel was amazing. Staff was professional, courteous and helped with all of our needs.
Downtown location was convenient with very friendly shuttle service available.
Renovated rooms were sparkly clean with great views.
Front desk staff were very friendly , efficient and made our stay very enjoyable.
July 23, 2014
Rated 2 out of 5 by tiredinnashville in progress
Service staff=superb Hotel knew it was a major construction site when it booked a conference for us, and did not make it clear or make accommodations for us until we insisted during the events. Room=wired so that none of the outlets on the wall against the headboard worked unless the overhead light was on (ie no clock, bedside lamp, outlets). When front desk was informed, someone came up and unscrewed the overhead light in the bath, creating another problem without fixing the first.
July 20, 2014
Rated 5 out of 5 by Brewster2014 Downtown Sheraton
Had a wonderfully experience at this newly renovated hotel. Huge improvement! Exceptionally helpful was Kristalyn at the front desk with her directions and restaurant recommendations. The room was meticulously clean-and the housekeeper Tina was pleasant and very helpful.
July 22, 2014
Rated 5 out of 5 by Nadine2301 The best in Nashville
Fabulous experience at the new Sheraton in Nashvillle.
July 23, 2014
Rated 2 out of 5 by Barry1964 Needs Improvement
The remodeling done on this hotel was great. However, upon arrival for check-in at 4:30 pm our room was not ready. My wife & I had to wait an hour. Next, when we arrived to our room, the previous guest room service tray with garbage & half eaten food was in front of our door. In addition, my wife & I tried to freshen up and the room had only 1 wash clothe to use. When we ordered more with guest services they sent up towels instead. Also, after my wife took a bath the water wouldn't drain & maintenance had to repair. Finally, valet parking took half hour to bring cars around despite being called 15 minutes prior to notify them. Valet was best option because drive way to enter hotel lobby and street lobby entrance could only allow 4-5 cars to park curbside to unload luggage causing street traffic to back-up. Our room had complementary bottle water signs on counter but no bottle water was left when the room was prepared.
July 21, 2014
Rated 2 out of 5 by LTUrbino Under construction and not ready for full price
First room had foul odor. Second room's floor was under construction. Housekeeping did not observe "green option" and entered room during a business conference call. Key stopped working and had to return to front desk. Bellmen (3 of them) out front did not have directions to the entertainment district, which was only 4 blocks away. Another guest heard the "I don't knows" and stepped in.
July 20, 2014