Rated 4 out of 5 by Kingsmen76 This hotel has the friendliest and most helpful staff!
Just recently stayed at the Nashville Downtown Sheraton for a conference at the Music City Center. The hotel was in close proximity to the convention center, about a 15-minute walk, which is not bad if you are wanting to get a little exercise after sitting all day long :-)
I was on the 20th floor and had a wonderful view and a very comfortable room. Loved the bed and the comforter! I had a small issue with the air conditioning in my room, which was addressed immediately by a service technician. The front desk helped me by sending up the technician who fixed the problem in a very short time. The front desk could not have been more helpful when we checked in/out, as well as with the room issue. The staff, from Melvin in the Club Lounge (what a wonderful person he is - so helpful, polite and so very kind) to Charles B. Ware, who drove us to and picked us up from several destinations - Charles is another gem of an employee! I also had a wonderful maid in LaSherra - she cleaned, restocked my room each day and always had a smile on her face and a kind word when I saw her in the hallway. Would definitely recommend this hotel to anyone visiting downtown Nashville. Look forward to visiting and staying at this Sheraton again.
April 7, 2015
Rated 2 out of 5 by jana1966 Wasting time
Spent 2 hours trying to get our key cards to work, and when you only have the weekend in Nashville you don't want to waste 2 hours. Deluxe room was not very deluxe. It was "city views" but really just the building next door and right by the elevators so all night we heard all the drunks coming and going. Tried reaching out online to the hotel but got no response. We did catch a women in the lobby that had "customer service" on her name tag and tried to get help from her, but her only response was "yeah, they have a lot of problems at the front desk". That was not helpful at all.
April 7, 2015
Rated 2 out of 5 by Pattic68 Disappointed!!
My first time in Nashville and wanted to stay at a nice hotel and this was not that, in my opinion. The check in process took FOREVER (only two agents on duty on a Friday at 4pm) the room was HOT and never could get it cooled down, shower has ZERO water pressure, got charged for a club level and not told about it, wait staff at bar lounge were very RUDE! Only good saving grace was bed was comfortable and a good breakfast did help redeem them some. Will never stay here again though.
April 6, 2015
Rated 5 out of 5 by Jy10 Excellent
just stayed a few days ago. One of the best Sheratons around I've stayed at and I travel a lot. I'm a platinum member SPG and the club here is small but the snacks and food are great in there and service excellent. My only negative is its a tough uphill walk back to the hotel coming from the country bars ,but sometimes that's a good thing :)
March 28, 2015
Rated 2 out of 5 by Mylynn99 Hotel needs to be updated
great location however hotel is very dated. Price point is too high in my opinion for quality of the property. Felt like I only paid for the location.
March 26, 2015
Rated 3 out of 5 by JimK88 Not Wowed!
Had to make 3 calls to get my bill corrected. Charged for room on personal credit card that was already paid by a third party. Do NOT let them swipe your card if you are not the one paying. I was not the only one in my group that this happened to. Staff above average. Computers didn't work. Rooms were not cleaned or restocked due to employess unable to navigate 3 inches of snow to get to work. Might want to look elsewhere.
March 11, 2015
Rated 5 out of 5 by ckest best bartenders in the hotel industry
I come to the hotel only for the bartenders. always make me feel at home!
February 18, 2015
Rated 5 out of 5 by Lynnk27 Sheraton Nashville
I highly recommend this hotel to everyone traveling to the Nashville area. Our purpose for this trip was to attend the theater, which was only 1 block to walk.
February 10, 2015