Rated 5 out of 5 by HotelStayer27 Above and Beyond
Recently I took my wife to this hotel from her birthday and I mentioned at at check in. Cali (Kali?) went above and beyond to surprise us with a bottle of champagne and an assortment platter of cheese, fruits and crackers. It was one of the best experiences I have ever had at a hotel. WOW!
The rooms were great and newly remodeled. I wouldn't stay anywhere else in Nashville. Thanks!
December 1, 2014
Rated 1 out of 5 by BeachyMum Worst SPG Experience EVER
Booked two rooms. Neither were ready. Waited one hour for one room; was told we could wait in that room for the adjoining room to be cleaned (we arrived about 10pm at night). So, with our four (4) young kids we did so. Turns out they FORGOT ABOUT US!!!! Around midnight we got into the second room....after calls and trips to the front desk and literally stalking managers around the hotel because NO ONE seemed to care. It was miserable, ruined our brief stay in Nashville, and on top of everything....the breakfast buffet was horrid. Shockingly, the hotel made NO concessions for any of their failures.
December 9, 2014
Rated 1 out of 5 by HBCT Never Stay here again
Note 5000 point deposit for a disaster weekend
Initial Room Stunk, dirty bathroom/robes
Asked for Change-Occurred, only Change not registered in system, not properly checked in to alternate room on lower status floor
Locked out of room half way through stay, treated like squatters
No help with luggage when checking in
Shown by front office staff where to get my own cart to carry luggage
Protest for wage increases by staff Saturday
No Room Service, Trays left 24 hours in hallways
Parking needs a renovation
good Club facilities and personnel in Club
Very expensive room for value received
October 22, 2014
Rated 5 out of 5 by jpd3 nashville trip
The recent renovation was a very pleasant surprise. Everything was clean, bright, and modern. As usual the beds were perfect.
December 5, 2014
Rated 5 out of 5 by ScottW1 Great Experience
All around great experience! Cathryn was very helpful with us getting a room last minute, and the quality of the room and amenities were well above expectation! Will absolutely be staying there next time we're in Nashville.
December 4, 2014
Rated 5 out of 5 by Wavehio Great room and location.
Great location and nice spacious room. 5 minute walk to Broadway for all the night life.
Helpful staff when it came to restaurant suggestions and any other needs.
November 29, 2014
Rated 5 out of 5 by Bennie13 Excellent Hotel
We had an excellent experience, particularly in the morning at breakfast,. The gentleman that helped us couldn't have been more polite and courteous. All the other staff members were also very diligent and responded to all our needss.
November 24, 2014
Rated 4 out of 5 by HeyJude The staff are excellent
I elected the "green" option but didn't get my voucher; mentioned to the waiter at the restaurant that I wanted to apply that to my breakfast, could I go down later and ask the front desk and then just have them apply it when I checked out. He said they should, but then ended up going down there for me. I thought that was very sweet!
October 30, 2014