Rated 1 out of 5 by HBCT Never Stay here again
Note 5000 point deposit for a disaster weekend
Initial Room Stunk, dirty bathroom/robes
Asked for Change-Occurred, only Change not registered in system, not properly checked in to alternate room on lower status floor
Locked out of room half way through stay, treated like squatters
No help with luggage when checking in
Shown by front office staff where to get my own cart to carry luggage
Protest for wage increases by staff Saturday
No Room Service, Trays left 24 hours in hallways
Parking needs a renovation
good Club facilities and personnel in Club
Very expensive room for value received
October 22, 2014
Rated 4 out of 5 by HeyJude The staff are excellent
I elected the "green" option but didn't get my voucher; mentioned to the waiter at the restaurant that I wanted to apply that to my breakfast, could I go down later and ask the front desk and then just have them apply it when I checked out. He said they should, but then ended up going down there for me. I thought that was very sweet!
October 30, 2014
Rated 5 out of 5 by JW83 Sheraton Downtown Nashville-First Class!
This was my third trip to Nashville and first staying at the Downtown Sheraton and I will definitely be staying there again! Every part of the stay was first class, most especially the breakfast. The wait staff made sure everyone had what they needed and were extremely polite. We were there for the CMAs and they treated us like we were the entertainers! Thanks Sheraton Downtown Nashville! Be back soon!
November 10, 2014
Rated 5 out of 5 by AmyLynn2 Friendly staff
We had a rough start to our vacation, but as we arrived at the hotel, the employees made us forget our troubles. Everyone from the front desk, housekeeping to the staff in the lounge bar and restaurant were exceptional!
November 10, 2014
Rated 3 out of 5 by akulik1 Cleanliness of Room
I have just a few complaints about my room. I had a regular king room. When I arrived I immediately grabbed a complementary water bottle (great to have available) but I noticed immediately that the water bottle had been opened and half was missing. So essentially no one changed out the water bottle when the room was "cleaned". I also opened the drawer next to to my bed and found an opened vodka bottle with a brown paper bag. I then proceeded to pull down the sheets on my bed and found quite a few black little hairs. I immediately called housekeeping and asked them to please come clean my room. They did come and clean the sheets, however the water bottle nor the vodka bottle was removed. I did report both of those issues to the front desk when I called. I would just suggest on improving your housekeeping staff because a dirty room is an extremely awful think to check in to.
October 22, 2014
Rated 3 out of 5 by RhondaJ22 This hotel charges for parking on top of room rates per night
The overall quality of the Hotel was was good. The issues I have was that parking was not included in the rooms rate, which was already high and there was not free coffee in the lobby for early risers.
November 3, 2014
Rated 1 out of 5 by junkgirl Disappointed
Hotel looked like it was being remodeled. Construction noise early morning. Rug was coming apart, not vacuumed, bathroom floor was dirty. T.V.did not work. First time at Sheraton won't stay again. The staff said they would get back to me on a price adjustment , never heard back from them.
July 18, 2014
Rated 5 out of 5 by Piercetrips Wonderful Staff
Staff went over and above to accommodate our needs. Thank you to Krystalin who gave us a great room on check in. Thank you to the Tall Slim Gentleman who worked breakfast in the club lounge who, every morning made sure I had a cappuccino. Thank you to the lovely young new employee on the front desk (slim with long dark hair and blue blue eyes) who, went way above and beyond to help me the evening I need a hot pack warmed up. Thank you to the young chef who found us a microwave to use (even though we had another solution by then) Super city, super hotel, super staff, super stay - thank you
September 23, 2014