Rated 4 out of 5 by JGM22 Great hotel for the international business traveler
This hotel provides all of amenities to successfully conduct business in Jordan.
January 17, 2014
Rated 5 out of 5 by MrJohnA My 3 Month Stay
The hotel staff at all levels were very friendly very friendly and always willing to help. A special mention for " The Bar" staff who put up with me for almost 3 months & will have to for another 4 to 8 weeks as I am returning on the 4th July.
July 4, 2013
Rated 5 out of 5 by Jabour exceptional visit
We enjoy the business launch, help us in resting , met together with my family,
January 1, 2014
Rated 5 out of 5 One of my favorite hotels in the world
I travel all over the globe for business and pleasure. This is not your average Sheraton, but very likely the best hotel in Amman. The staff goes over and above. The rooms are perfect for sleeping or just lounging around. The breakfast and dinner buffets are fantastic. Kudos to the staff!
December 17, 2013
Rated 4 out of 5 by Campos64 Poor Cleanliness and Quality
I was at the hotel just for business purpose and thus just needed to have a clean and good room for sleeping and taking a shower. Unfortunately the carpet in the room seemed to be not being hoovered for longer time, there was dust behind doors. There was just a bathtub (usually there must be showertubs available too) which was old, dirty and rusty. So the cleanliness of the room and bath has to be improved! The bed was clean and comfortable, under the line, I can say that I may stay in that hotel the next time too, but I will definitely check for other hotels prior to booking in this hotel.
February 25, 2013
Rated 4 out of 5 by MichaelNabil Always meeting my expectations
Am frequent traveler to Amman, first time I visited another famous Hotel, yet when I tried Sheraton, it became my only choice because simply it is Always meeting my expectations
December 13, 2013
Rated 5 out of 5 by fhelou best hotel experience ever
I am a frequent traveller and spend most of my days in hotels. I can confirm that Sheraton Amman is the best hotel I ever stayed in. Even on the level of SPG it is having a different flavour. I consider it as my home in Amman and the staff treat me like a family member.
I am really impressed as i am a very picky client and after 21 stays all happened in a very professional way and was always a joyful experience that I never face with any other hotels in the world.
November 7, 2013
Rated 3 out of 5 by Colin Expected better
4 days leisure trip to see Jordan in 3 different locations (Petra, Dead Sea and Amman) and hotels respectively. Sheraton was my first choice where it is available but being a long time SPG member but not given SPG rooms during non-peak period was a real let down.
During check-in, the reception staff just wanted to up-sell package to upgrade my booking, which I turned down.
Breakfast spread was rather limited compared to other hotels I stayed in Petra and Dead Sea.
Good concierge service, arranging day trip to see Amman or other trips. Hertz team was brilliant!
February 23, 2013
Rated 5 out of 5 by Elie2013 Last Stay at Sheraton Amman
Welcoming and friendly staff
December 3, 2013
Rated 5 out of 5 by Hazim82 Expected special honeymooners treatment
The hotel, facilities, services and all were great, staff was friendly. However, I was only disappointed in one thing. We spent one night on my honeymoon and I informed the front desk clerk of that. Unfortunately, he was not ready to offer anything of any kind on any offer. Not that we were expecting freebies yet at least something I could treat the wife to. All I heard was whatever is not included and how I can pay for for this and extra for that. I anticipated better hospitality than that at least as a honeymooner at the paid rate.
April 15, 2013
Rated 5 out of 5 by jrtome Best Hotel In Amman!
Regular visitor to Amman for the past 10 years. No doubt Sheraton is the best choice of Hotel in the city, for location, great rooms, staff attention and great food!,
November 17, 2013
Rated 5 out of 5 by nesrin comfortable hotel
one of the most comfortable hotels i been to. staff are very helpful with good location
November 20, 2013
Rated 5 out of 5 by jojo308001 Exceptional Hospitality
Although the hotel is quite old, yet its very well maintained, clean and has exceptional staff hospitality.
November 13, 2013
Rated 5 out of 5 by mohd974 short but good stay
my stay was short but it was good the location was amazing but due to short stay i couldn't try the facilities
November 10, 2013
Rated 4 out of 5 by Mustafa This hotel has great staff
We spent the night there to celebrate our wedding anniversary. The check in staff was amazing and help us even though we had an issue with the credit card. The staff were very helpful and made us feel at home. We had room service food but it was not up to the occasion. Breakfast, the next morning, was decent and the staff at the restaurant were great and friendly. The indoor swimming pool was nice but as warm as we thought it will be also the area was cold.
February 5, 2013
Rated 4 out of 5 by Gaas Complain
I want to write a complain
Each time I came to Amman I choose your hotel
And each time I want to go to the roof restaurant
To have dinner they told me you have to make a reservation
It is full by the out-coming guest.
I think we have the priority to be there and how
Can I make reservation if I just arrive
Kindly try to find the solution for this issue
It is from me an all my colleagues
Thank you in advance
August 17, 2013
Rated 4 out of 5 by mpt1 Very Nice Hotel
Overall I really enjoyed my stay at the Amman Sheraton- my room was very comfortable and clean - my only complaint was that I did not have hot water in my shower for the 2 days I was there - I did notify the front desk on day one but it was not fixed. Upon checkout I spoke about it again and was told that Hopefully my stay would be better next time - I should hope so, seems like hot water should be a must.
Pool was a definite plus very very nice.
September 10, 2012
Rated 4 out of 5 by Traveller152 Hotel
Clean hotel good staff, Internet service unstable and leaves a lot to be desired. Had better reception with my 3G. Full internet service should be include at the nightly price charged. Besides that it is an excellent hotel if you do not need internet. breakfast buffet is good and pool is clean (used outside pool). Have stayed at other hotels in Amman and this one is by far one of the better ones.
August 26, 2013
Rated 5 out of 5 by ibnbatuta This hotel has a fantastic staff!
I cannot remember ever staying in a hotel with a more gracious, hardworking, and competent staff. The experience was so striking that I made a point of meeting the customer service manager and relating to her personally how much I thought of the staff. The service was too consistently excellent to be an accident - on the contrary, superb hiring and training had to be behind this. Everyone I dealt with was off the charts fantastic!
May 16, 2013
Rated 5 out of 5 by jfoufou Great Welcome
First trip to Amman and the staff went out of their way to make us feel welcome. We felt like royalty. The suite upgrade was great together with the chocolates and the pastries.
Despite the late check-in, the service was not compromised. My favorite newspaper was waiting for me at reception. Additional bottled water was provided as per my profile.
All in all an excellent hotel with staff eager to go beyond your expectations.
January 9, 2012
Rated 5 out of 5 by 42GS Be in Amman , be in Sheraton
I had the pleasure to visit Amman for the last 7 Years. and I stayed in Sheraton as this is for me the perfect Business hotel.
Very nice and helpfull people , good facilities and a very smooth integration between Business and Holiday visitors .
The perfect place to be!!! R.H.Snik
October 5, 2013
Rated 5 out of 5 by Alejandra Best hotel in Amman
This is the best hotel in Amman, if you want to enjoy western standards and service this is the right hotel. Service, staff, food, everything was amazing, they gave us an upgrade.
October 12, 2013
Rated 3 out of 5 by Lito This hotel does not meet my expectations.
When I arrived in the room assigned to me (618) the first thing I did was to check the room sanitation. Firstly; I noticed that the toilet bowl was dirty and stilled filled with stains from the previous guest. Nobody can sit down in the bowl like this. I called the operator to complain. Then; I noticed that the weight scale in the bathroom was not working. The hotel is still using the analog scale instead of the digital. Then the reception transfer me to another room (631). The room air conditioning was not working. The maintenance came and found out that the air conditioning does not work if it is set in high position. It only works in medium and low position. This of course is fine with me as long as the air conditioning was working in the room, although i cannot speak for the other guests. Then at night I saw a bug in my bed, took a picture and I am willing to send the picture to you.
May 3, 2013
Rated 4 out of 5 by Khalid One of the best
I have enjoyed my stay in Sheraton several times, the front desk team were so lovely, friendly and aiming to asset and assure meeting your requirements and expectations.
The only comments are on the dinner food quality and variety, specifically the Arabic food, and the balcony was so dirty, no chairs or table.
But in all I can say that Sheraton is one of the best in Amman.
May 17, 2013
Rated 3 out of 5 by DonH The taxi service is irritating
The taxis provided by the hotel are extremely irritating.
It is not the fact that they charge 5 times the regular rate, but the don't have a change and embarrass you and give you the choice of not paying at all or pay 40 to 50 percent tip.
I always tip but I don't like the fact that a I was forced to do it.
By the way there was no soap in the room as. Well.
May 10, 2013
Rated 1 out of 5 by tccdc Internet Charges
Very nice hotel and facilities. But for the first time ever was charged unnecessarily for Internet usage. Every time I selected the free option but they claimed I did not.
All I know is that i will never stay here again because the hotel made up a charge got an extra 24!jordanian dollars.
Will not be fooled again, and disappointed as SPG usually stands for quality.
May 5, 2013
Rated 5 out of 5 by ReemaSoboh My recent stay
I was surprised to observe the following:
- The balcony had no chairs or table. When I asked for a chair and table I got pieces that were old and dirty and cut.
- The bathroom had 1 dustbin which is unacceptable. There should be 2 dustbins.
- The armchair had stains
- The fridge had a sticky badge on the door which looks ugly
- Some treadmills & bikes were not working
February 23, 2013
Rated 5 out of 5 by drron A Great stay
We arrived on an early flight so arrived at the hotel at 0730.We had a guaranteed suite upgrade using suite night awards.As expected the room wasn't available on arrival but we were offered a regular room to use without even asking.
Room service was very good and great value.The pool is great.Overall a great stay and good value.Thoroughly reccomend this hotel.
July 10, 2012
Rated 2 out of 5 by Squeeze80 This hotel is tired and needs some love
Unfortunately this hotel is looking extremely tired and needs a whole lot of love. The staff also they looked like they couldn't care less from their uniforms that had seen better days to the care of the guests. For us the hotel served its purpose of a couple nights stay but it wasn't a great way to start out holiday in what is a beautiful country!
October 16, 2012
Rated 4 out of 5 by Trainertravelor A very comfortable room
Other than time spent conducting work, I spent most of my time in my room, which was very comfortable. The breakfast and lunch buffets were wonderful. It looked like the health club facilities were also very good, although initial illness and fatigue kept me from trying them. The staff who set up and maintained the training room I used did a terrific job- they were wonderfully responsive. My only concerns were: (1) so much cigarette smoke everywhere in the common rooms that I could not take advantage of them or even stay in the lobby and (2) there was only a dinner buffet, so if you wanted just a regular meal, you had to use room service. They were prompt in serving the meal, but the meals were skimpy considering the cost. This hotel is located in a busy area, not of shopping but of busy roads, so the air quality outside was not wonderful. Walking in any direction involved walking alongside or crossing very busy streets. One more thing: internet in the room is pretty expensive.
February 16, 2013