Rated 1 out of 5 by zhsap Staff !!!!
The staff simply doesnt understand why Hotels have been found! I represent a top international organization and the staff was annoyingly afraid that we dont pay our bills and have even asked our guests to clear their room charges!! This is completely unacceptable from an SPG hotel (or so claimed!).
May 20, 2013
Rated 3 out of 5 by SanDiego2013 The place I always stay.
This hotel generally has great service and lovely facilities. The pool area is great, the gym is excellent, and the rooms are nice, with big comfortable beds. The guest rooms are quiet, so it's ideal for resting and relaxing.
August 19, 2013
Rated 5 out of 5 by martin100 Home from home
I have been staying at the Amman Sheraton on a regular basis for the last three years and I am happy to report that the customer service continues to get better on each visit. I am really impressd with alll the staff and the extra effort they make really does make my stay feel like home from home
March 31, 2013
Rated 2 out of 5 by Dido Poor service and facilities
- You can write your name on the dust accumulated on the tables in the room. This was also the case in the corridors.
- Room service was at a below average level. You have to call every day to get your requests done.
- Facilities are very poor at the hotel (definitely not a 5 stars hotel).
February 4, 2013
Rated 5 out of 5 by Eyad Not just a hotel, it's like home with all taking care of you
Although this is the 45th time I visit this hotel, the last two visits in December where exceptional.
New General manager is in charge and a personal greeting with full care of my needs were given by him.
The last trip was for medical reasons for my wife, the care we got, the attention to the smallest need of her after her operation, the quick response and action they took when she got tiered at night and the staff insuring the Hotel doctor arriving ASAP and then attending to getting the medication, the food specially cooked and all our needs, makes me feel this is better than staying home as we are more taken care of here.
The personal check on our needs in such time by the GM and the night duty manager and staff exceeded any expectations.
As a 5 star hotel, it's exceptional always by it's facilities and hospitality and the quality of rooms and services, but this time, they showed me how they can take care of me as a family.
I thank the GM and the staff for all what they have done to us in those 7 days
December 30, 2011
Rated 3 out of 5 by alex51 Internet connection
I don't understand why the internet connection is an extra ? In most of hotels worldwide the internet connection is included, especially business hotels. In addition I was not able to connection from my room or link@sheraton, I had to ask assistance and then IT manager.
February 21, 2013
Rated 3 out of 5 by DiscerningTraveler Food was the Best
The buffet had excellent choices and the staff were attentive. The room and bathroom was small and carpet was not clean. There seemed to be no one willing to assist with luggage at the door. Service needs to improve.
Indoor pool was clean and a good temperature.
April 5, 2013
Rated 5 out of 5 by Campos64 excellent hotel
i have stayed at this hotel ever since it first opened and always love staying here staff are friendly and always wanting to help
food is amazing love the new diet plate foods very nice to be able to keep an eye on what you are eating while away
April 3, 2013
Rated 5 out of 5 by ebbieb Sheritan Amman
Very nice place with friendly staff. Well located. Would love to stay again
September 1, 2013
Rated 5 out of 5 by Bill My home away from home
I have been an extended stay quest with the Amman-Sheraton since April 2012. My experience has been exceptional and I am treated like one of the family. This makes my long stays away from home much easier and enjoyable.
March 4, 2013
Rated 4 out of 5 by squirrel Return stay
Room was promptly changed (at 1.30 am!) after a non-smoking room had been used for this purpose. Received an apology from reception and an offer of compensation which was politely declined.
April 23, 2013
Rated 4 out of 5 by Amraam Internet
Nowadays, the WiFi internet connection should be available and free in all rooms. All advanced hotels have taken this approach. It is an oldfashion habit to charge separately about internet.
January 26, 2013
Rated 5 out of 5 by julienParis75 BRILLANT HOTEL EXCELLENT STAFF
Arrived in this hotel with a broken leg everybody took care of me as I was part of their family very touching. Hotel is top notch beautiful rooms,
Thnaks and see you soon.
August 31, 2012
Rated 1 out of 5 by Amjad1976 I have doubt I stayed in 5 stars Hotel
I have stayed for almost 9 days where I have most of times to inform RS to clean the room, or to wait in Queue in reception to have some very tough dialogue with the recipient
April 28, 2013
Rated 4 out of 5 by tanline35 Long Stay
The Sheraton is a great hotel for the long stay business traveler. Accomadations for relaxing and doing business are exceptional. Overall staying at the Sheraton is always a pleasure.
September 2, 2012
Rated 5 out of 5 by jwoo Staff
The staff is the most profession I have met at a hotel. I always enjoy my stay and it is mainly because the people are so nice and friendly. I look forward to visiting you again.
October 1, 2012
Rated 5 out of 5 by peter42 Contented in Amman
The hotel amenities, services and F&B outlets were superb, I felt happy comfortable and refreshed after my stay, I would certainly visit agiain
June 26, 2013
Rated 5 out of 5 by Stabilizer Comfortable hotel with very nice staff
absolutely wonderful staff and service, I'd give them an A+. A few more complimentary stuff would make the guest feel more like it's home.
June 8, 2013
Rated 4 out of 5 by Scorpio Great Hotel
Excellent hotel, professional staff, all was pleasant. Small remark i order turkish coffee and never had it in less than 15 to 20mn. (it is my 8th stay i guess)
January 23, 2013
Rated 4 out of 5 by amigo Safe and convenient location in upmarket area
Located in a comfortable up market suburb. Level of service upto "Sheraton standards" which is lovely to see after a tedious journey or a long day.
April 4, 2013
Rated 4 out of 5 by Bruce room cleanliness
The room cleaning service standards are not consistent from cleaning episode to episode. The room needs to be cleaned more thoroughly.
May 14, 2013
Rated 5 out of 5 by marisa Excellent Stay
We had a really excellent time at the Amman Sheraton. All the staff were exceptionally friendly and helpful. We will definitely stay again!
August 21, 2012
Rated 5 out of 5 by Koala76 Excellet quality services
Excellent quality of food and drinks at green spicy restaurant and Sanctuary, Excellent massage service at SPA.
June 10, 2013
Rated 4 out of 5 by jeanlou corrections needed
The bath robe wasn't in the room
missing wash basin
missing table for room service (ex: eating, etc...)
Pillows for bed (hard ones)????
January 29, 2013
Rated 4 out of 5 by JeanPhilip Amman stay
Beautiful hotel and amazing staff. The only thing that bothers me is the fact that we have to pay to access the internet in the room.
November 15, 2012
Rated 5 out of 5 by RODDec13 Amazing Experience
I am a Platinum SPG Traveler and I can say the Sheraton Amman Al Nabil Hotel was an amazing experience..... outstanding job!!
January 20, 2013
Rated 5 out of 5 Sheraton Amman is My home at Amman
I liked this hotel as I prefers to keep whole my time inside hotel because of hotel's facilities and great restaurant.
November 25, 2012
Rated 5 out of 5 by Hisham707 Perfect & Friendly Hotel
excellent professional staff,very friendly atmosphere,quiet when needed and cool if you wanted to have a great fun.
January 11, 2013
Rated 4 out of 5 by Mpatel Business stay
For the Price it is too expensive, the te,temperature control is not so great, could not turn off the fan or the AC
October 21, 2012
Rated 5 out of 5 by koko12 HOME FAR AWAY FROM HOME
i APPRECIATE ALL THE HOSPITALLATY .
I ENJOYED MY STAY AT THE SHERATON HOTEL IN AMMAN I WILL DO IT AGAINE NO DOUBET.
September 20, 2012