Rated 5 out of 5 by Halaa Exceptional staff, Excellent stay
We stayed at the Sheraton Amman Al Nabil Hotel for 8 nights, it was an excellent experience that exceeded our expectations. The main attraction of this hotel is the staff. In particular I have to say a personal Thank You to Mohammad Al Khayed (Front desk Manager) , Sorour and Rand Customer Reception, Mohamed was extremely polite, very helpful and made everything to make our stay better..
He was really very helpful to us and he made excellent effort to make our stay a comfortable and pleasant.
We will definitely stay at Sheraton Amman again.
July 14, 2014
Rated 3 out of 5 by Colin Expected better
4 days leisure trip to see Jordan in 3 different locations (Petra, Dead Sea and Amman) and hotels respectively. Sheraton was my first choice where it is available but being a long time SPG member but not given SPG rooms during non-peak period was a real let down.
During check-in, the reception staff just wanted to up-sell package to upgrade my booking, which I turned down.
Breakfast spread was rather limited compared to other hotels I stayed in Petra and Dead Sea.
Good concierge service, arranging day trip to see Amman or other trips. Hertz team was brilliant!
February 23, 2013
Rated 5 out of 5 by Rabee15 Staff is very Friendly and helpful.
Staff is very Friendly and helpful.All Employees are great specially Tarek and Theeb at reception.
September 8, 2014
Rated 5 out of 5 by Hazim82 Expected special honeymooners treatment
The hotel, facilities, services and all were great, staff was friendly. However, I was only disappointed in one thing. We spent one night on my honeymoon and I informed the front desk clerk of that. Unfortunately, he was not ready to offer anything of any kind on any offer. Not that we were expecting freebies yet at least something I could treat the wife to. All I heard was whatever is not included and how I can pay for for this and extra for that. I anticipated better hospitality than that at least as a honeymooner at the paid rate.
April 15, 2013
Rated 2 out of 5 by hans2012 No WC 2014 in the room!
I have watched the WC2014 in Brazil the first weekend but suddenly Sunday night I was unable to see the WC2014 from my room anymore as a result of "hotel policy". I could only watch it in the BAR or Sanctuary Lounge but I like to watch the game from the comfort of my room. Why not show it in the room like the first two days ? I am seriously disappointed as watching a game from 1:00am was only possible from the bar.
The two channels the football was showing BEIN1 and BEIN2 were replaced by hotel policy to some arabic broadcast. The 4:00am game was not even possible to watch...
I am not happy with the decision of taking the football away from the room and no explanation was given to me as to why.
Hotel policy is not a reason...
This was not a good experience, the rest of the hotel is excellent, just wanted to share this with the rest of the SPG members.
June 15, 2014
Rated 5 out of 5 by fhelou best hotel experience ever
I am a frequent traveller and spend most of my days in hotels. I can confirm that Sheraton Amman is the best hotel I ever stayed in. Even on the level of SPG it is having a different flavour. I consider it as my home in Amman and the staff treat me like a family member.
I am really impressed as i am a very picky client and after 21 stays all happened in a very professional way and was always a joyful experience that I never face with any other hotels in the world.
November 7, 2013
Rated 4 out of 5 by Mustafa This hotel has great staff
We spent the night there to celebrate our wedding anniversary. The check in staff was amazing and help us even though we had an issue with the credit card. The staff were very helpful and made us feel at home. We had room service food but it was not up to the occasion. Breakfast, the next morning, was decent and the staff at the restaurant were great and friendly. The indoor swimming pool was nice but as warm as we thought it will be also the area was cold.
February 5, 2013
Rated 5 out of 5 by MENAtraveler Warmth and comfort
I stay in five star hotels all around the world, this one is able to maintain a warm and personal atmosphere while providing all the bells and whistles of a five stars hotel. I have stayed here numerous times and they always acknowledge the number of times i stayed, gave me a nice welcome note/gift at my 10th stay, and always give me an upgrade and acknowledge my SPG elite status. Rooms are comfortable and internet is now working well. All i need really.
February 5, 2014
Rated 4 out of 5 by mpt1 Very Nice Hotel
Overall I really enjoyed my stay at the Amman Sheraton- my room was very comfortable and clean - my only complaint was that I did not have hot water in my shower for the 2 days I was there - I did notify the front desk on day one but it was not fixed. Upon checkout I spoke about it again and was told that Hopefully my stay would be better next time - I should hope so, seems like hot water should be a must.
Pool was a definite plus very very nice.
September 10, 2012
Rated 5 out of 5 by ibnbatuta This hotel has a fantastic staff!
I cannot remember ever staying in a hotel with a more gracious, hardworking, and competent staff. The experience was so striking that I made a point of meeting the customer service manager and relating to her personally how much I thought of the staff. The service was too consistently excellent to be an accident - on the contrary, superb hiring and training had to be behind this. Everyone I dealt with was off the charts fantastic!
May 16, 2013
Rated 4 out of 5 by Gaas Complain
I want to write a complain
Each time I came to Amman I choose your hotel
And each time I want to go to the roof restaurant
To have dinner they told me you have to make a reservation
It is full by the out-coming guest.
I think we have the priority to be there and how
Can I make reservation if I just arrive
Kindly try to find the solution for this issue
It is from me an all my colleagues
Thank you in advance
August 17, 2013
Rated 5 out of 5 by jfoufou Great Welcome
First trip to Amman and the staff went out of their way to make us feel welcome. We felt like royalty. The suite upgrade was great together with the chocolates and the pastries.
Despite the late check-in, the service was not compromised. My favorite newspaper was waiting for me at reception. Additional bottled water was provided as per my profile.
All in all an excellent hotel with staff eager to go beyond your expectations.
January 9, 2012
Rated 5 out of 5 by Jouanna Thank you - have some concerns to share
Sheraton Hotel in Amman has been my hotel of choice for my monthly regular visits over hte past 2 years, and to date have always had the best of experiences. Team is great at reception and very supportive, rooms are always clean and ready.
Recently i faced a concern regarding my bill where i was charged the wrong amount vs the actual invoice, after calling to calim this and later raising it to the front desk for review upon my second visit which was this week, i have not yet received any feedback from your end. As such i would appreciate a response to clarify and amend the issue. If by the time this message reaches you and hte issue is corrected, then please accept my thanks.
Concluding, this hotel remains my favorite and i would like to specifically thank the breakfast team for their excellent and warm reception every morning.
With my kind regards,
April 11, 2014
Rated 5 out of 5 by AndyPlatinum Right where you want to be in Amman
Warm welcome. Wonderful service. Very clean, spacious and well stocked rooms. Fantastic breakfast. a pool to die for...Will return!!!
July 25, 2014
Rated 3 out of 5 by Lito This hotel does not meet my expectations.
When I arrived in the room assigned to me (618) the first thing I did was to check the room sanitation. Firstly; I noticed that the toilet bowl was dirty and stilled filled with stains from the previous guest. Nobody can sit down in the bowl like this. I called the operator to complain. Then; I noticed that the weight scale in the bathroom was not working. The hotel is still using the analog scale instead of the digital. Then the reception transfer me to another room (631). The room air conditioning was not working. The maintenance came and found out that the air conditioning does not work if it is set in high position. It only works in medium and low position. This of course is fine with me as long as the air conditioning was working in the room, although i cannot speak for the other guests. Then at night I saw a bug in my bed, took a picture and I am willing to send the picture to you.
May 3, 2013
Rated 4 out of 5 by Traveller152 Hotel
Clean hotel good staff, Internet service unstable and leaves a lot to be desired. Had better reception with my 3G. Full internet service should be include at the nightly price charged. Besides that it is an excellent hotel if you do not need internet. breakfast buffet is good and pool is clean (used outside pool). Have stayed at other hotels in Amman and this one is by far one of the better ones.
August 26, 2013
Rated 5 out of 5 by McD825 Excellent stay, as always!
I always have a pleasant stay and the staff is nothing short of exemplary! Very curteous, informative, and always willing to help no matter the issue! I'd like to give a special thanks to Mr. Mohammed and his staff for surprising me with a birthday cake as well! Thank you all so much! I'm eagerly looking forward to my next stay with you all!
May 20, 2014
Rated 4 out of 5 by Khalid One of the best
I have enjoyed my stay in Sheraton several times, the front desk team were so lovely, friendly and aiming to asset and assure meeting your requirements and expectations.
The only comments are on the dinner food quality and variety, specifically the Arabic food, and the balcony was so dirty, no chairs or table.
But in all I can say that Sheraton is one of the best in Amman.
May 17, 2013
Rated 3 out of 5 by DonH The taxi service is irritating
The taxis provided by the hotel are extremely irritating.
It is not the fact that they charge 5 times the regular rate, but the don't have a change and embarrass you and give you the choice of not paying at all or pay 40 to 50 percent tip.
I always tip but I don't like the fact that a I was forced to do it.
By the way there was no soap in the room as. Well.
May 10, 2013
Rated 5 out of 5 by ReemaSoboh My recent stay
I was surprised to observe the following:
- The balcony had no chairs or table. When I asked for a chair and table I got pieces that were old and dirty and cut.
- The bathroom had 1 dustbin which is unacceptable. There should be 2 dustbins.
- The armchair had stains
- The fridge had a sticky badge on the door which looks ugly
- Some treadmills & bikes were not working
February 23, 2013
Rated 1 out of 5 by tccdc Internet Charges
Very nice hotel and facilities. But for the first time ever was charged unnecessarily for Internet usage. Every time I selected the free option but they claimed I did not.
All I know is that i will never stay here again because the hotel made up a charge got an extra 24!jordanian dollars.
Will not be fooled again, and disappointed as SPG usually stands for quality.
May 5, 2013
Rated 5 out of 5 by TGChoate Great Staff
I stay here often with work. Recently my family came for a visit. The staff was, as always, very friendly and made this a great stay.
July 12, 2014
Rated 5 out of 5 by drron A Great stay
We arrived on an early flight so arrived at the hotel at 0730.We had a guaranteed suite upgrade using suite night awards.As expected the room wasn't available on arrival but we were offered a regular room to use without even asking.
Room service was very good and great value.The pool is great.Overall a great stay and good value.Thoroughly reccomend this hotel.
July 10, 2012
Rated 2 out of 5 by Squeeze80 This hotel is tired and needs some love
Unfortunately this hotel is looking extremely tired and needs a whole lot of love. The staff also they looked like they couldn't care less from their uniforms that had seen better days to the care of the guests. For us the hotel served its purpose of a couple nights stay but it wasn't a great way to start out holiday in what is a beautiful country!
October 16, 2012
Rated 5 out of 5 by Fawwaz Welcome to Jordan
Excellent place Mid of the town close to good shopping area. Excellent Service & you are recognized & welcomed by your name. Security is very good.
June 25, 2014
Rated 5 out of 5 by BBDC Amman Sheraton = Amazing Service
I had the pleasure of staying at the Amman Jordan Sheraton in April 2014. It was an amazing experience . The service was splendid. The staff acts like and makes you feel as if you are their most important guest. Shurdu, the host at Oovo restaurant is the epitome of great service. Thank you.
April 14, 2014
Rated 4 out of 5 by Trainertravelor A very comfortable room
Other than time spent conducting work, I spent most of my time in my room, which was very comfortable. The breakfast and lunch buffets were wonderful. It looked like the health club facilities were also very good, although initial illness and fatigue kept me from trying them. The staff who set up and maintained the training room I used did a terrific job- they were wonderfully responsive. My only concerns were: (1) so much cigarette smoke everywhere in the common rooms that I could not take advantage of them or even stay in the lobby and (2) there was only a dinner buffet, so if you wanted just a regular meal, you had to use room service. They were prompt in serving the meal, but the meals were skimpy considering the cost. This hotel is located in a busy area, not of shopping but of busy roads, so the air quality outside was not wonderful. Walking in any direction involved walking alongside or crossing very busy streets. One more thing: internet in the room is pretty expensive.
February 16, 2013
Rated 4 out of 5 by BSF001 Great Hotel in Amman for Buisness
This hotel is the place to be for the business traveler. The only improvement needed is they need to recognize the elite status of SPG. I think overall I would mark this hotel as a definite yes for the business traveler.
May 29, 2014
Rated 1 out of 5 by zhsap Staff !!!!
The staff simply doesnt understand why Hotels have been found! I represent a top international organization and the staff was annoyingly afraid that we dont pay our bills and have even asked our guests to clear their room charges!! This is completely unacceptable from an SPG hotel (or so claimed!).
May 20, 2013
Rated 5 out of 5 by martin100 Home from home
I have been staying at the Amman Sheraton on a regular basis for the last three years and I am happy to report that the customer service continues to get better on each visit. I am really impressd with alll the staff and the extra effort they make really does make my stay feel like home from home
March 31, 2013