Rated 1 out of 5 by tccdc Internet Charges
Very nice hotel and facilities. But for the first time ever was charged unnecessarily for Internet usage. Every time I selected the free option but they claimed I did not.
All I know is that i will never stay here again because the hotel made up a charge got an extra 24!jordanian dollars.
Will not be fooled again, and disappointed as SPG usually stands for quality.
May 5, 2013
Rated 5 out of 5 by drron A Great stay
We arrived on an early flight so arrived at the hotel at 0730.We had a guaranteed suite upgrade using suite night awards.As expected the room wasn't available on arrival but we were offered a regular room to use without even asking.
Room service was very good and great value.The pool is great.Overall a great stay and good value.Thoroughly reccomend this hotel.
July 10, 2012
Rated 2 out of 5 by Squeeze80 This hotel is tired and needs some love
Unfortunately this hotel is looking extremely tired and needs a whole lot of love. The staff also they looked like they couldn't care less from their uniforms that had seen better days to the care of the guests. For us the hotel served its purpose of a couple nights stay but it wasn't a great way to start out holiday in what is a beautiful country!
October 16, 2012
Rated 5 out of 5 by ishtar the best in Amman
Courteous, attentive and competent staff; extremely polite security staff; relaxed ambience; peaceful despite the central location; excellent choice of wines.
March 27, 2014
Rated 5 out of 5 by Odai74 Perfect
I really like the location, customer service, check in front desk is helpful. Also, quality of food is great
April 3, 2014
Rated 4 out of 5 by Trainertravelor A very comfortable room
Other than time spent conducting work, I spent most of my time in my room, which was very comfortable. The breakfast and lunch buffets were wonderful. It looked like the health club facilities were also very good, although initial illness and fatigue kept me from trying them. The staff who set up and maintained the training room I used did a terrific job- they were wonderfully responsive. My only concerns were: (1) so much cigarette smoke everywhere in the common rooms that I could not take advantage of them or even stay in the lobby and (2) there was only a dinner buffet, so if you wanted just a regular meal, you had to use room service. They were prompt in serving the meal, but the meals were skimpy considering the cost. This hotel is located in a busy area, not of shopping but of busy roads, so the air quality outside was not wonderful. Walking in any direction involved walking alongside or crossing very busy streets. One more thing: internet in the room is pretty expensive.
February 16, 2013
Rated 5 out of 5 One of my favorite hotels in the world
I travel all over the globe for business and pleasure. This is not your average Sheraton, but very likely the best hotel in Amman. The staff goes over and above. The rooms are perfect for sleeping or just lounging around. The breakfast and dinner buffets are fantastic. Kudos to the staff!
December 17, 2013
Rated 1 out of 5 by zhsap Staff !!!!
The staff simply doesnt understand why Hotels have been found! I represent a top international organization and the staff was annoyingly afraid that we dont pay our bills and have even asked our guests to clear their room charges!! This is completely unacceptable from an SPG hotel (or so claimed!).
May 20, 2013
Rated 5 out of 5 by martin100 Home from home
I have been staying at the Amman Sheraton on a regular basis for the last three years and I am happy to report that the customer service continues to get better on each visit. I am really impressd with alll the staff and the extra effort they make really does make my stay feel like home from home
March 31, 2013
Rated 2 out of 5 by Dido Poor service and facilities
- You can write your name on the dust accumulated on the tables in the room. This was also the case in the corridors.
- Room service was at a below average level. You have to call every day to get your requests done.
- Facilities are very poor at the hotel (definitely not a 5 stars hotel).
February 4, 2013
Rated 5 out of 5 by 42GS Be in Amman , be in Sheraton
I had the pleasure to visit Amman for the last 7 Years. and I stayed in Sheraton as this is for me the perfect Business hotel.
Very nice and helpfull people , good facilities and a very smooth integration between Business and Holiday visitors .
The perfect place to be!!! R.H.Snik
October 5, 2013
Rated 5 out of 5 by gf123 Oregon Ducks
Your staff and services are excellent! I will be back! Thank you for all you do.
March 18, 2014
Rated 5 out of 5 by Eyad Not just a hotel, it's like home with all taking care of you
Although this is the 45th time I visit this hotel, the last two visits in December where exceptional.
New General manager is in charge and a personal greeting with full care of my needs were given by him.
The last trip was for medical reasons for my wife, the care we got, the attention to the smallest need of her after her operation, the quick response and action they took when she got tiered at night and the staff insuring the Hotel doctor arriving ASAP and then attending to getting the medication, the food specially cooked and all our needs, makes me feel this is better than staying home as we are more taken care of here.
The personal check on our needs in such time by the GM and the night duty manager and staff exceeded any expectations.
As a 5 star hotel, it's exceptional always by it's facilities and hospitality and the quality of rooms and services, but this time, they showed me how they can take care of me as a family.
I thank the GM and the staff for all what they have done to us in those 7 days
December 30, 2011
Rated 4 out of 5 by NEORIS Value for Money- Compared to other hotels in Amman
Compard to other hotels in Amman, you get value for money.
March 17, 2014
Rated 3 out of 5 by alex51 Internet connection
I don't understand why the internet connection is an extra ? In most of hotels worldwide the internet connection is included, especially business hotels. In addition I was not able to connection from my room or link@sheraton, I had to ask assistance and then IT manager.
February 21, 2013
Rated 3 out of 5 by DiscerningTraveler Food was the Best
The buffet had excellent choices and the staff were attentive. The room and bathroom was small and carpet was not clean. There seemed to be no one willing to assist with luggage at the door. Service needs to improve.
Indoor pool was clean and a good temperature.
April 5, 2013
Rated 5 out of 5 by Manju excellent hotel
i have stayed at this hotel ever since it first opened and always love staying here staff are friendly and always wanting to help
food is amazing love the new diet plate foods very nice to be able to keep an eye on what you are eating while away
April 3, 2013
Rated 4 out of 5 by DrJamal It's a good Sheraton but NOTthe best
It is a good Sheraton Hotel but I've been in better ones especially towards recognising me as a SPG Member.
February 28, 2014
Rated 5 out of 5 by Alwalid77 General Review
This Hotel has very good resturants, amaaaazing breakfast, excellent concierge service and very polite staff from reception til housekeeping ..... best 5 stars hotel in amman.
thank you guys.
January 20, 2014
Rated 5 out of 5 by Bill My home away from home
I have been an extended stay quest with the Amman-Sheraton since April 2012. My experience has been exceptional and I am treated like one of the family. This makes my long stays away from home much easier and enjoyable.
March 4, 2013
Rated 3 out of 5 by SanDiego2013 The place I always stay.
This hotel generally has great service and lovely facilities. The pool area is great, the gym is excellent, and the rooms are nice, with big comfortable beds. The guest rooms are quiet, so it's ideal for resting and relaxing.
August 19, 2013
Rated 4 out of 5 by TamerNNNNNN Suggestions and comments
Bathroom, needs maintenance and "Shatafeh" is missing.
Mr. Omar at the entrance lost his smile
February 22, 2014
Rated 5 out of 5 by Jouanna This hotel feels like home
I would like to thank the staff for their warm welcome and continuous support especially upon check-in and upon calling guest service.
February 6, 2014
Rated 4 out of 5 by MichaelNabil Always meeting my expectations
Am frequent traveler to Amman, first time I visited another famous Hotel, yet when I tried Sheraton, it became my only choice because simply it is Always meeting my expectations
December 13, 2013
Rated 4 out of 5 by Amraam Internet
Nowadays, the WiFi internet connection should be available and free in all rooms. All advanced hotels have taken this approach. It is an oldfashion habit to charge separately about internet.
January 26, 2013
Rated 4 out of 5 by squirrel Return stay
Room was promptly changed (at 1.30 am!) after a non-smoking room had been used for this purpose. Received an apology from reception and an offer of compensation which was politely declined.
April 23, 2013
Rated 5 out of 5 by julienParis75 BRILLANT HOTEL EXCELLENT STAFF
Arrived in this hotel with a broken leg everybody took care of me as I was part of their family very touching. Hotel is top notch beautiful rooms,
Thnaks and see you soon.
August 31, 2012
Rated 5 out of 5 by Alejandra Best hotel in Amman
This is the best hotel in Amman, if you want to enjoy western standards and service this is the right hotel. Service, staff, food, everything was amazing, they gave us an upgrade.
October 12, 2013
Rated 4 out of 5 by tanline35 Long Stay
The Sheraton is a great hotel for the long stay business traveler. Accomadations for relaxing and doing business are exceptional. Overall staying at the Sheraton is always a pleasure.
September 2, 2012
Rated 5 out of 5 by jrtome Best Hotel In Amman!
Regular visitor to Amman for the past 10 years. No doubt Sheraton is the best choice of Hotel in the city, for location, great rooms, staff attention and great food!,
November 17, 2013