Rated 5 out of 5 by Jac68 This hotel is a prime Sacramento location!
Short walking distance to the Convention Center, the Capitol and great restaurants and various sites. Great hospitality and comfort.
April 30, 2013
Rated 4 out of 5 by firedog House Keeping
The house keeping crew does not replinish your room, it is hit or miss if they will replace the water or bathroom supplies during your stay.
February 12, 2013
Rated 2 out of 5 by CAOC Needs better service!
It would have been nice if the toilet wasn't plugged up in my room upon arrival! It was not cleaned until the following morning!
May 9, 2013
Rated 4 out of 5 by Fideo1713 This hotel has great central location.
Everything was great about this hotel except peace and quiet. I was put next to the elevator and all night kept hearing it go up and down.
March 13, 2013
Rated 3 out of 5 by jbdinc The rooms are to small for the price
I was expecting a more luxurious and spaces room for the price. I was all so disappointed with the high cost of food in the restaurants.
November 7, 2012
Rated 5 out of 5 by Tchavez Excellent Customer Service
This hotel is by far the best hotel I've ever stayed at. The customer service exceeded the 5-star rating! Will definitely return.
April 8, 2013
Rated 4 out of 5 by Srfnkth Towels Please
Had a nice stay, great place to stay. I have stayed here before so I knew it would be a good choice.
June 17, 2013
Rated 4 out of 5 by Audrey66 The security was quick to respond.
The parking garage was unacceptable with the location being across the street. Charging parking for your guests was outrageous!!!!.....
September 8, 2012
Rated 5 out of 5 by ballermom Exceptional Staff
The staff went above and beyond the call of duty to ensure all our needs were met from booking rooms to catering. The staff is AWESOME
December 18, 2012
Rated 4 out of 5 by KellKell Good but not luxury
Nice hotel with excellent staff. Sheets at Club Level were a little scratchy and food for breakfast could be better. Great location!
February 17, 2013
Rated 3 out of 5 by Sorrento54 almond farmer
I felt that the parking should be included witht the room rate and internet should be also included this was a disapointment
December 16, 2012
Rated 5 out of 5 by J2000 Hotel met our expectations
Great location, great service - kids loved the pool after long drive.
July 3, 2013
Rated 3 out of 5 by QuickStay OK but ...
First time stayed on 4th floor.
Washroom had strange odor of wet rags. Checked in late so just put up with it for one night.
September 2, 2012
Rated 5 out of 5 by CCARTER Never disappoited
We've never had a complaint. The staff is welcoming and the rooms are large, clean and comfortable. Absolutely fantastic
December 31, 2012
Rated 5 out of 5 by Knechtfour Sheraton - Wow!
Fantastic experience. The bed was sooo comfortable. Slept like a baby the first night. Would definitely stay here again.
December 12, 2012
Rated 3 out of 5 by Nguyen Nice hotel
Not satisfy with staff of the hotel
July 18, 2013
Rated 4 out of 5 by HollyG Comfortable bed and pillows
The bed and the pillows were EXTREMELY comfortable and I did not hear any noise from adjoining rooms. Very nice hotel
September 4, 2012
Rated 4 out of 5 by Jasper7 Really nice place to stay
Check in and check out was very slow because there was only one person working at the counter. Very clean and quiet.
October 22, 2012
Rated 4 out of 5 by Hotel28 Bathroom
The hair dryer was very old.
The toilet seat cover was very loose.
The blanket had linen flew out when I shake it.
February 12, 2013
Rated 4 out of 5 by igawlf Return Emgagement
Check-in was very easy, staff very acomodating. Room well appointed and conducive to getting a good night's rest.
January 28, 2013
Rated 4 out of 5 by Lin2630 Excellent
Location was perfect; staff friendly and informative; property layout very convenient fo r the business traveller
October 1, 2012
Rated 5 out of 5 by familyplanner quick trip
I was just here for 48 hrs, but everything was great. Clean room, very comfortable bed snd pillows
April 3, 2013
Rated 4 out of 5 by Steve907 Great Stay
Had a comfortable and relaxing time at the Sheraton Grand Sacramento while attending a conference.
March 7, 2013
Rated 4 out of 5 by john front receptionist
only one window opened...4 people online during busing check out time.
June 7, 2013
Rated 5 out of 5 by partnership Very accommodating
*The staff was very professional
*room was very clean, comfortable and spacious
November 8, 2012
Rated 5 out of 5 by DavidH The Staff was Great!
We had a late arrival and reservation, the staff really made a good night after a bad day!
February 19, 2013
Rated 3 out of 5 by Ray91 Guest Services
Guest Services were so nice and welcoming. Lobby Staff had a lot of miscommunication.
April 3, 2013
Rated 3 out of 5 by KytenM All of the staff was kind and eager to help
After I got to our room everything went pretty good. Checking in not so well. I made the res. through the 800 number in about January. A couple of times I verified our reservation and special needs. We arrived on Friday. The Wednesday before I called the Hotel direct that we stayed at and went over the entire requested needs for our reservation. Not one need was met without having to request at checkin time. I was not thrilled but we were taken care of.
We requested a 2 bed room, (there were 4 of us), a refrigerator and microwave, (we had special needs persons with us) and a low floor.
The 800 reservation number said all of those request were available and we were to get a continental breakfast at no charge.
We were given upon arrival a King bed, 15th floor, no refrigerator , microwaves are not provided, and no continental breakfast.
They changed to 2 double beds, found a refrigerator and put us on the fifth floor.
We ordered room service the night we arrived and the price went from $16.00 to $25. gratuity was 19% room service $3.50.
Needless to say we stuck to peanut butter sandwiches.
The only thing I could comment about the room is it was nice, but the one blanket on the bed is made of a material that everytime a person moves it made a rustling noise like crinkling plastic. I had handicapped people with me so I was kept awake for 2 nights making sure they were ok because of that noise. Next time I will take that cover off the bed.
August 23, 2013
Rated 5 out of 5 by Greg62 Always nice to stay there!
I usually come up once a year and it's always a very pleasant hotel to stay in!
April 12, 2013
Rated 5 out of 5 by Cbriggs5 Great service
Everyone was friendly primary valet and bell services. Could've used 24-hr room service
November 10, 2012