Rated 1 out of 5 by PacificJack Unacceptable
#1 for a hotel experience is a good night's sleep. The lack of fitted bottom sheets means that the sleeper winds up with the sheets in a bunch and the person lying on the bare mattress. No sleep; substandard fitness for work. #2 is communication. Sheraton charges excessively for Wi-Fi in the room so "guests" have to go to a corner for the lobby for inferior connectivity.
March 7, 2014
Rated 5 out of 5 by Willie15 Clean
My only bad comment on the hotel was the trashcan by the Elevator on the 14th floor was never empty the time i was there
March 5, 2014
Rated 3 out of 5 by ilikecokecola Telephone etiquette needs work.
Upon check-in staff provided me the option of going green for star points or $5 voucher; however they failed to remind of the voucher I needed to complete and turn in at the end of my stay. So, upon calling back to get retro active credit of the star points the person (man) who answered the phone was rude, short, his tone was not happy and felt like I bothered him. This is a nice hotel, okay location, but more training on the phone is needed. Also, my bed felt lopsided like they needed to rotate the mattress.
March 3, 2014
Rated 4 out of 5 by PEM14 Nice Hotel
We enjoy our stay in your hotel. Since my wife and I are in our Senior years, we would have liked the parking access to be closer for drop off.
Otherwise, it was very good.
March 3, 2014
Rated 3 out of 5 by Travelpro1848 Nice hotel with service issues
Rooms are very nice, with excellent air conditioning system and comfortable bed. Bathrooms are nice and spacious, but the door automatically shuts, which both makes the bathroom too steamy during showers and prevents guests from listening to the TV or talking to others while using the vanity.
There were service issues. First, a bellman said I could not use a luggage trolley in the parking garage across the street - even though it's a Sheraton-designated garage. Second, staff could not tell me when my room would be ready - only that they were working as fast as possible. Good hotels can give you an fairly accurate estimate of when the room will be ready. Third, the beef served at our conference luncheon was the worst food I've been served ever - tough and chewy. All attendees with whom we spoke had some variation of the same comment. Can't believe a big-city hotel of this reputation would stoop to serving such poor-quality food.
March 2, 2014
Rated 5 out of 5 by Chuckie58 Great Place in Sacramento
This is a very historic, yet modern hotel. All the common areas have been remodeled, and the guestrooms are 21st century. A warm, inviting place to stay in Sacramento.
February 13, 2014
Rated 4 out of 5 by Feb2014Attendee Lot of thought put into guestrooms; lacks in staffing
-Only one Agent at check-in during a busy day for check ins.
-Whoever designed hotel did a FANTASTIC job: night lights, reading lights, shelf under bath sink, etc.!!!
-No fact sheet on website.
-Placed five to six calls to find out how much you charge for local/long distance calls - on hold forever! No one knows this info.
February 10, 2014
Rated 4 out of 5 by Cathy35 Highs and lows
Highs: Easy access for the Convention Center. Great soft large pillows made for cozy sleeping!
Lows: WIFI access- NA in my room (1116), and sporadic at best in the lobby.
February 10, 2014
Rated 5 out of 5 by PastorTodd RCMA stay
Thanks to the staff at Sheraton Grand Sacramento! You made our stay enjoyable, comfortable and memorable. I did business and had fun during my time in your beautiful city and would love to return again sometime!
February 10, 2014
Rated 5 out of 5 by EJ1944 This is a great hotel.
This hotel is great, the room was very spacious, close to restrurants, convention center and shopping. Very friendly and helpful staff. Rooms were very clean, nice decors in room and lobby. Will definitely return.
February 9, 2014
Rated 5 out of 5 by JackH CATOYF Gala
Staff was exceptional in providing immediate and continued (as necessary) response to our several requests as we were preparing and hosting the California Teacher of the Year Foundation/CDE Gala honoring the Teachers of the Year 2014.
February 6, 2014
Rated 5 out of 5 by Stewarer Excellent Bed, Customer Service
Although the Sheraton Grand Sacramento Hotel King room did not come equipped with a refrigerator, staff were very responsive and sent one up right away. The bed linens, pillows and mattress were incredibly comfortable and of high quality. I had an excellent night's sleep!
February 6, 2014
Rated 5 out of 5 by Curt GREAT Sheraton Hotel
This is a great Sheraton property and every aspect of my stay exceeded my expectations. Just steps from the convention center. As a Platinum SPG I received a suite upgrade - Sweet! I would return in a heartbeat.
February 2, 2014
Rated 5 out of 5 by Jordan76 Sheraton Sacramento
Great location near the Capitol Park, Restaurants and Convention Center
February 1, 2014
Rated 1 out of 5 by MyLe Beware of surprise charges
After I booked and prepaid for the 4 days weekend, I read the fine prints - Internet is $10/day, parking is 20 - 29/day. I called to cancel the booking and was told that "no cancellation no refund".
When I checked out I received my final bill. Come home to find out there other charges that was not on the bill and god only knows what for. I called into this automated line that you have to leave your information for them to send you the bill. All I want to know was what the additional charges for. SO I left a message asking if they could send me detail of my bill. That was 3 days ago and I've heard nothing from no one.
I'd recommend hotels a few block away that you can get a lot more for your money including live person that cares after you left.
January 28, 2014
Rated 5 out of 5 by SRJC SRJC
Clean convenient and comfortable
January 28, 2014
Rated 1 out of 5 by Jim133 bad sleep
The staff was great but the bed was terrible, we were out late and when we returned to turn in the sheets were short for the bed and was sleeping on the mattress most of the night
January 26, 2014
Rated 3 out of 5 by troyforhair Overall property good, details average
The overall hotel and conference facilities were a strong good. I was attending for business and in that regard the hotel was sufficient. My Starwood concierge who helped me with booking said an upgrade would be offered if available. This was not addressed at my check in. The affects that usually distinguish a Starwood property were present but lacked the polish of other properties. A 2 foot area in the center of our floor was wet. Therefore, my overall rating is average. The staff were very good!
January 22, 2014
Rated 4 out of 5 by Ymmat50 This hotel has very clean accomodations
The hotel room was clean, room service was fairly quick, and bed and furniture were comfortable.
January 18, 2014
Rated 5 out of 5 by staylor481 Great stay
We live in the area but were meeting friends for a birthday get together and wanted to have fun and drink, not drive. One of the bellmen knew it was my friends birthday and surprised her with a bottle of champagne and chocolates. It make her night! Seriously! Nice touch!
January 18, 2014
Rated 5 out of 5 by Tandemgal Best hotel in Sacramento
Love, love, love the Sheraton. Great food, wonderful staff who go the extra mile. Ideal location. Comfortable beds, great fitness center.
January 16, 2014
Rated 4 out of 5 by SPGSndy Sheraton except outside the door
Exemplary in every sense EXCEPT when I went to leave. I walked out, saw the attendant helping a guest into a cab. I saw cabs further down the block and started down and the attendant asked me if I had a valet ticket. No, was getting a cab, he waved, cab came. I got in, the driver got out and gave the attendant currency. Told the driver I wanted to go to the Amtrak station; attendant told him the airport. He got out, had discussion w/attendant; attendant gave him money. Of course I asked. The cab driver has to give the Sheraton attendant $5 for airport customers!! That is terrible. I learned other major hotels in Sacramento do NOT have this practice. Some people do not even tip $5 so the cab drivers are losing money for what??? And the attendant or Sheraton gets $5 for what? Please end this practice. This occurred @1:50 p.m. on January 14. I was embarrassed to be a Sheraton guest.
January 15, 2014
Rated 5 out of 5 by Mog2 Great except water pressure and restaurant hours
Friendly staff, comfortable room. Only thing is I wish the water pressure in the shower were stronger and the Morgans restaurant hours longer. Wanted to eat there for dinner only to find they only open for breakfast
January 7, 2014
Rated 5 out of 5 by BecAnime Conference Attendee
Room was in great condition. Room service was some of the best I've had (it actually arrived with hot food). Staff was attentive, courteous and prompt in responding.
Only issue we encountered was regarding hours of service for the Club Level breakfast. Literature stated that the breakfast was served from 6-9 am, when the hours were actually 6-10am on the weekends. We ended up buying breakfast shortly after 9 am because we thought the Club Level breakfast had ended.
January 6, 2014
Rated 2 out of 5 by EBSF Ehhhh
Very long check in time. And while the guy was super friendly he didn't ask if I was a Starwood awards member (I am) and he signed me up for a new account (I got a welcome email before I hit the elevator). I asked for a quiet room, I was flying in for work from another work trip in South America, it was 1130pm and I just wanted to sleep. I got an obnoxiously loud 6th floor room facing the street, was too exhausted to trek with lots of luggage, to the desk to change the room. Had to call and ask for earplugs, which took 45 minutes to deliver. There was also something sticky all over the carpet, I never walk around barefoot in a hotel, but my socks kept sticking everything. Gross!!!! There was also some crazy cartoon conference in town so hundreds of very loud obnoxious costumed people/teenagers running around slamming doors and playing music at 2am. I would've appreciated the heads up that this was going on when I made the reservation, as I would've stayed elsewhere.
January 4, 2014
Rated 4 out of 5 by rondglfr Terrific Staff
Bellmen and desk staff were very friendly and helpful. They always had time to talk with us about our questions, concerns and interests.
The hamburger and french fries ordered through room service were brought to our room within 45 minutes of placing the order; however, they were cold to luke warm and definitely not at an optimum or good temperature for consumption. We would not use room service for food in the future at this hotel unless the situation was corrected.
December 31, 2013
Rated 5 out of 5 by prp87 Welcoming staff and clean rooms
The front desk staff was very friendly and helpful, offering dinner recommendations and help with the valet parking. I had been told that valet parking was complimentary but when we arrived the valet attendant told us it was not. Unfortunately, the valet staff is unaware of the special packages. That was the only snag in our visit. We had also wanted coffee from the bar at night but they do not sell hot drinks - would have liked that.
December 31, 2013
Rated 2 out of 5 by Ricky2004 My 5 day stay
The main desk clerk none of them were very welcoming.
The main desk did not have cash. Had to go out to the valet for change. Disappointed!
Love they had Starbuck Coffee.
Room service was good but lacking some attention to setting up.
Was in a good location in downtown.
Not a bad drive from airport.
Sense family lives in Sacramento vist often from east cost. I will try other Motels next trip.
December 28, 2013
Rated 5 out of 5 by MDT13 Best hotel in Sacramento
That was the best hotel in Sacramento, and the best hotel stay I have had in Sacramento. I would recommend the Sheraton Grand Sacramento to anyone.
December 26, 2013
Rated 1 out of 5 by 66mstgfsbk Hairy experience
Hotel looks nice, food was good, bar area clean, staff nice. Room cleanliness epic fail. Was in for pleasure, went to dinner and drinks downstairs, came back went to sleep in dark, kinda passed out I should say. Anyway woke next morning and rolled back sheets and noticed bed was full of hair, none of which was mine. Small to large strands of hair straight and curly, hair balls, and unknown materials in sheets and comforter. I thought it was only on one side of sheets when I separated them found identical nastiness within entire bedding. This room was on the club level. How can you be a AAA four diamond awarded hotel and have issues such as this. Last the elevator in their dimly lit parking garage was a terror. Entered elevator pushed floor button, got shot up fast then stuck for a few minutes, the dropped extremely fast and doors opened to same exact floor. Notified parking attendant, well he just smiled. The elevator issue is not a joke.
December 25, 2013