Rated 5 out of 5 by Julie56 Great experience
I had a beautiful view from a corner room. There were windows on two sides of the room. The beds were SO comfortable and I slept very well. Food was delicious. Staff very friendly and responsive. Great experience.
September 9, 2013
Rated 5 out of 5 by HolidayTraveler2012 Excellent stay, perfect for occasion
Hotel was very well kept, and clean. Bar service was prompt and staff were attentive and courteous. Room was comfortable. All staff were great, but Dominic was extra accomodating and went above and beyond for us.
December 21, 2012
Rated 5 out of 5 by Rice2013 Nice Surpise!
I have recently made several trips to Sacramento and I have stayed at a number of hotels. This without a doubt is my new favorite. The location, the facility and most important - The People made the difference.
August 5, 2013
Rated 5 out of 5 by Mrswit responds to needs very timely
Thank you for taking care of the barking dog across the hall quickly.
May 5, 2014
Rated 4 out of 5 by Dolphin I love the comforts of the 25th and 26th floors
During winter it would be great if the pool had a cover that allowed for more comfortable swimming. Great, friendly staff on the 26th floor where am and pm food and beverages are available. Bedding is superb.
January 21, 2013
Rated 5 out of 5 by JJAR Staff
The staff was very pleasant and acommadating. I had arrived early and the front desk staff was able to set me up in a room early. The room was excellent and the staff ensured my stay was pleasant. Thank you
June 3, 2013
Rated 5 out of 5 by Anita User friendly
Leave car with valet, easy check in tho busy, loved window seat and view of sacramento at night from my room and as a woman dining alone, the bar area, food and drink and staff = comfortable zone.
May 6, 2013
Rated 4 out of 5 by DoctorX53 A great experience!
Staff were courteous and helpful. Rooms were clean. Fitness Room is well-equipped. All this for less than $100 (before taxes) on a weekday in a central location in a capital city.
Hard to beat all that...
December 17, 2012
Rated 5 out of 5 by ChixRule Convenient and Comfortable
The rooms were recently remodeled and are very comfortable. Location is only a 10 min walk to Capitol and Metro - quite convenient. Staff was exceptional. I highly recommend Sheraton Grand for a Sac stay.
January 29, 2013
Rated 5 out of 5 by kjones72 Good experience except checkout day housekeeping
Staff was friendly and helpful. Hotel and rooms were clean and I slept well. Only problem encountered: Last day checkout was at 12:00. I arrived at my room at 9:45 to find it being cleaned. My stuff still sitting on floor and bed. Had planned on using restroom, changing clothes and checking out with front desk by 10:00. I arrived to find the bed made, Bathroom was completely cleaned, new unwrapped soap, clean towels, clean fixtures. I told housekeeping lady I was not checked out and was going to use the restroom. She took my keys, then gave them back. I used the restroom but was not able to wash my hands because I did not want to open new bar of soap to waste it and mess up a clean towel. I never did change clothes because I misplaced the keys and could not find them in the confusion, but later found them just before shuttle to airport arrived at 10:00. I turned them in and filed a complaint with the front desk. I voiced my concern that the bathroom would not be re-cleaned for the next guest and my frustration with housekeeping. I then proceeded to lobby restroom to wash my hands.
September 7, 2013
Rated 5 out of 5 by HappyMe Great, friendly and over and beyon service
Great overall experience, even provided me over and beyond service when hotel was overbooked. I was sent to a nearby hotel, put up in a suite, and provided complimentary Chardonnay for the inconvenience.
April 29, 2013
Rated 5 out of 5 by Cary Excellent service
I was surprised that Jennifer at the front desk greeted me by my first name. The check in and check out were very quick. Larry kept the club room breakfast crowd in and out there like a train conductor.
January 13, 2013
Rated 5 out of 5 by ToniCTravelAmeniti1 Great Stay in Sacramento
This is a great property in downtown Sacramento. This is better than a category 3 hotel. Food great, service good, location is very good. I stayed several times here and we had a great time every time.
July 2, 2013
Rated 5 out of 5 Wonderful stay!
Perfectly situated for the Convention Center; friendly staff who asked after our needs without being intrusive; luxurious beds; excellent value all around. We would stay here on our next trip to Sacto!
August 21, 2012
Rated 5 out of 5 An awesome stay
The Sheraton Grande always exceeds my expectations. The front desk team is aways helpful and friendly. I love the changes in the lobby bar area, friendlier and more connecting...lounge staff is super!
December 21, 2012
Rated 4 out of 5 by PEM14 Nice Hotel
We enjoy our stay in your hotel. Since my wife and I are in our Senior years, we would have liked the parking access to be closer for drop off.
Otherwise, it was very good.
March 3, 2014
Rated 5 out of 5 by Karrie320 Love this place
The staff is always friendly and the one time there was a problem with my room, it was fixed at once. Great customer service. I'm also a gym "snob" and this one fits all my needs for a good workout.
June 14, 2012
Rated 5 out of 5 by Roadwarrior24 Quick Trip
Perfect room and staff was very helpful.
May 8, 2014
Rated 4 out of 5 by annerealtor Great location
clean hotel, good food, has all needed hotel needs
May 5, 2014
Rated 1 out of 5 by Jim133 bad sleep
The staff was great but the bed was terrible, we were out late and when we returned to turn in the sheets were short for the bed and was sleeping on the mattress most of the night
January 26, 2014
Rated 4 out of 5 by tootall their was so much comfort
the room/bed was so comfortable. even the lounge area on the first floor was great as we had to wait several hours before our flight home. much better to wait at the Sheraton than the airport
March 22, 2013
Rated 4 out of 5 by Cathy35 Highs and lows
Highs: Easy access for the Convention Center. Great soft large pillows made for cozy sleeping!
Lows: WIFI access- NA in my room (1116), and sporadic at best in the lobby.
February 10, 2014
Rated 5 out of 5 by TrackdownJack The hotel staff was nice and efficient.
Though I arrived in the morning and check-in was not listed until 3 p.m., the efficient hotel staff had a room waiting for me so that I did not have to miss any of my scheduled meetings.
November 12, 2012
Rated 4 out of 5 by REPR55 All good except....
Denied access to Club Lounge because I am a Gold member!!
I have never heard of such a thing and really upset me.
If this policy is true, please reconsider as it is very discriminatory.
June 16, 2013
Rated 4 out of 5 by aamiahsmom Very nice hotel, great location.
If staying in downtown Sac this is a great choice. My only issue was with the "noisy" bedding. I'm sure it is high quality but it is very loud when someone moves. Didn't get much sleep.
November 14, 2012
Rated 5 out of 5 by FIREWOMAN Excellent
Although the hotel was extremely busy, the lady who checkied us in was very polite and gracious. The room we were assigned was beautiful - we loved watching the sunrise over Scramento.
October 31, 2012
Rated 4 out of 5 by LM1950 Great Stay for Short Visit
Excellent staff. Great place to land for the one night. Never needed to leave for anything.
April 17, 2014
Rated 5 out of 5 by LAPatti Nice hotel, great location
The decor of the hotel is fresh, fun and comfortable, and the location is great. I would definitely stay here the next time I'm in Sacramento. The sweet sleeper beds are wonderful.
June 6, 2012
Rated 5 out of 5 by patib4 Sheraton style
We love the Sheraton Grand in Sacramento. It's close to the theater and one of our favorite restaurants. Actually had time to use the pool this stay. Warm and private. Loved it!!!
June 20, 2012
Rated 5 out of 5 by sp4mendy Nice facilities and location + great staff
I stayed at the hotel in conjunction with the UC Regents meeting at the Convention Center. The location was excellent, the room was comfortable, and the staff was very responsive.
May 17, 2013