Rated 1 out of 5 by FrancesL Weekend Surprise
Your hotel booked a significant number of rooms and seems to have forgotten to notify the staff. 45 minutes to get car out of self-park (one overwhelmed attendant). Checked in, asked if we would like "green", said we like fresh towels, THEN told $5 card per day if no service (can and did call for addt'l towels and coffee). Was told cards would be under door; one was. Had to ask several times for 2nd card; then told only one card per day of service. Was told on check-in two cards !! Desk clerk finally gave us 2nd $5 card, which we used for brunch on Sunday morning. Your restaurant manager and his staff were overwhelmed with guests. They worked diligently and were very very nice. But, buffet ran out of food and everyone waiting for more. The elevators were very slow and it appeared that only 2 of 4 were working. The Lobby cafe was not open at all, they would have done great with coffee, bagels, muffins. The hotel is beautiful, well maintained and everyone was very nice, however, it is not what one expects from Sheraton.
October 31, 2012
Rated 2 out of 5 by CostaMesa this hotel is missing some standard features
Be warned, their coffee shop opens late and closes early. No gift shop or mini mart to purchase waters/snacks. No receipt was provided. Room was comfortable. I could hear the person in the next room very clearly although they were speaking at a normal volume.
February 21, 2013
Rated 5 out of 5 by ranpatheg This hotel has the best staff!
The staff at this hotel are fantastic people. They go out of their way to not just accomodate you, but to make you feel special.
Alyssa, Johnny, Shaima, Sydney, et al, they really do a wonderful job.
We wouldn't stay anywhere else when we go to Sacramento.
April 23, 2013
Rated 5 out of 5 by AnnzOz Absolutely Fabulous
Cannot recommend this hotel enough - wonderful, quiet rooms, great location, fabulous valet staff. Front desk at check-in was very helpful, person who assisted later - not so much. But, overall - an amazing hotel and I will absolutely return.
February 22, 2012
Rated 4 out of 5 by Kennedy2012 I felt special staying here
I really enjoyed my stay. Room service was great, the staff super friendly and courteous. The room very clean and comfortable. The only thing that keeps me from giving all five stars is the fact that wireless internet is not free in the room.
June 22, 2012
Rated 5 out of 5 by Margaretinlouisiana Great location, comfortable hotel
All you would want in a hotel! I was attending a conference at the Sacramento Convention Center and the location was right across the street. The hotel is charming and the staff very competent. I would highly recommend the hotel.
October 21, 2013
Rated 5 out of 5 by wade4548 the hotel was very acommendating
all the staff did a great job
July 26, 2014
Rated 5 out of 5 by Genny Simply.......heaven!!!
Did a late check in on Nov. 16, and an early check out on Nov. 17. Spending only a few hours of sleep was like, having a whole day of rest! I am so in love with the comfort of the bed, the room, the staff, .......everything :)
November 18, 2013
Rated 5 out of 5 by Tammisr32 Awesome
This is a beautiful hotel and it has a wonderful bar downstairs as well. The entire experience was wonderful.
July 1, 2014
Rated 4 out of 5 by lew33 SERVICE & HONESTY
In addition to great service, we experienced the hotel staff's integrity. My wife accidentally left a valuable necklace in the room. I called and they had it in safe-keeping for me. Very unusal in these times.
December 27, 2012
Rated 5 out of 5 by Dman Great place in a great location
Great location right downtown on J st, the room was in great condition and very clean. The room was on the 22nd floor with a great view of the city and the staff was more than helpful in everything we needed.
January 31, 2012
Rated 2 out of 5 by Unhappy26 Sacramento hotel is blah
Rooms on the Club level were small and Spartan, as was the Club. Valet parking was terrible. You could not call down for your car. Instead, I had to walk down and get in line and wait half an hour for my car.
February 10, 2012
Rated 5 out of 5 by wineaux Gracious Hospitality and Special Needs Accommodated
Staff was very thoughtful in accommodating for a family member with special needs. Their consideration is greatly appreciated. The room was very comfortable and provided everything we needed for our visit.
March 7, 2013
Rated 3 out of 5 by CBehler Becoming more and more unimpressed with the Sheraton hosting my students
Usually I am one that is easy going and go with the flow, however I feel I must comment as I am sure our organization will be utilizing the facility again. First let me say I was completely unimpressed that on check in/out day there were only two customer service representatives; especially given the magnitude of the conference. Having booked 13 rooms I feel the process should have been a bit smoother. I was completely shocked by the segregation of the students from the other paying guests....the lines for only our members. Our students pay just as much as other guests to stay in your hotel. I was angry the night before checkout, I was requesting a late check out due to the fact that I had 21 students and our closing session was going to be running a bit later then checkout time. I was told that there was absolutely no late checks available for my group. After some discussion with the receptionist, I finally had her get "special" permission to allow me to keep just one room for my students to finish what they needed to do to depart for home. I am severely disappointed to say the least.
March 25, 2013
Rated 5 out of 5 by james8 Wonderful Hotel Staff
Once again the Sheraton Grand's Hotel Staff from Valets to Management Staff proved itself to be second to none---first class in every way! I enjoyed my stay once agaiin.
July 18, 2013
Rated 5 out of 5 by Satisfied All Around Fantastic!
this is a beautiful 5 star experience in making my stay most enjoyable. It is a beautiful facility;rooms are very nice; staff are extremely friendly and helpful; and food is excellent.
December 10, 2011
Rated 1 out of 5 by XsheratonFAN Worst stay ever
I have been going to this location since it opened. The staff has gone down hill. the service was poor, even when I called to complain no one seem to care.
I will never go back.
August 15, 2012
Rated 5 out of 5 by Chuckie58 Great Place in Sacramento
This is a very historic, yet modern hotel. All the common areas have been remodeled, and the guestrooms are 21st century. A warm, inviting place to stay in Sacramento.
February 13, 2014
Rated 5 out of 5 by missriss13 Excellent staff
I have stayed at this hotel every week for the past four months. The staff always goes above and beyond their responsibilities to make my stay as comfortable as possible.
October 30, 2013
Rated 3 out of 5 by Kat6019 Kat
Location of the property is excellent - I have stayed at the property before.
A few staff members do spoil it for all the others that do a fantastic job.
December 12, 2012
Rated 5 out of 5 by CHE1 CHE
Wonderful dowtown Sac location. Close to shopping, eateries, and old town Sac.
June 10, 2014
Rated 5 out of 5 by BuddyFluffy Geat Downtown Hotel
From the Valet greeting to our quick checkout, a perfect stay. Dogs are an accepted part of the hotel experience, my dog no exception.
April 13, 2014
Rated 4 out of 5 Fantastic hotel!
Perhaps the finest hotel in Sacramento. We stayed for 3 nights and it was completely trouble free. Hope to return again soon. Great 4 star experience!
August 10, 2012
Rated 3 out of 5 by Sorrento54 almond farmer
I felt that the parking should be included witht the room rate and internet should be also included this was a disapointment
December 16, 2012
Rated 5 out of 5 by Strong Sacramento
Th staff at this hotel is absolutely fantastic. I was there with my daughter as she had knee surgery in Sacramento.
October 13, 2013
Rated 5 out of 5 by CDFPAul This hotel gives Excellant Customer Service
This hotel provides excellent customer service and the service is always with a smile!
April 26, 2014
Rated 1 out of 5 by gagg YNACCEPTABLE
When arriving the room had been cleaned in months, dust around chairs when moved.
Hair in bed and in the shower.
March 12, 2012
Rated 4 out of 5 by PDXtoSAC Nate, the bartender
Nate the bartender we very thoughtful, and attentive to my wine and food needs.
July 17, 2013
Rated 5 out of 5 by BilllyD Great pet friendly hotel in Sacramento
Wonderful accommodations, great rate, and best of all pet friendly in downtown Sacramento!
November 26, 2012
Rated 5 out of 5 by Eileen The customer service at this hotel is outstanding.
From the valet parking to the bartender the staff provides friendly, helpful information.
December 8, 2011