Rated 3 out of 5 by jimk69 Beautiful hotel and great location but missing the boat on service
I stay here because I am a loyal SPF platinum member. However, it's not my favorite because it lacks basic customer service. I have NEVER received an upgrade to a suite once, I have at least 2 stays a month. You can not call down for yor car to Valet, even though you are paying $28/day, you have to stand outside in the cold and wait 5-10 min. Very frustrating. They charge you to receive a package ($10) per package. I have never been there where they had the front desk staffed well so you always have a wait at check in. I can't believe this is the service they give to their platinum members. The location is adjacent to the capital and it is a nice hotel so it's too bad they can't improve on service and also giving their platinum members a little special love.
October 18, 2013
Rated 5 out of 5 by ana5635 Vacation
We were so happy to have been upgraded to a suite in the 25th floor with out asking. Thank you so much! Disha was very nice and professional and she was the one that gave us the good news about our upgrade.
July 28, 2014
Rated 5 out of 5 by hom74 they made it right!
I booked this hotel for my husband, myself & my daughter because it was 1 block from the facility where we were attending a wedding. We notified the hotel we would be arriving at 3pm & would need a room right away so we could get ready for the wedding. When we arrived not 1 room was ready so we ended up getting cleaned up & dresses in the restrooms but they recommended a restroom upstairs that was hidden so we could have some privacy & they were sincerely apologetic. I was pretty disappointed as you can imagine but I kindly let them know. When I got home & checked my email, I saw that they had credited all our costs for us. The entire cost of the room plus our parking! About $180 total they credited to us. They made everything "right" with us. We will be back.
October 31, 2012
Rated 5 out of 5 by Linder My stay in Sacramento at SGH
Reservations were made for me by my organization. I was very pleased with the service, my room and the conference amenities. The rooms are very comforting. Great views and dreamy beds. Our large group was there for 2 full days and we were treated well. The food was delicious. The first floor bar area also served great food. I had the tastiest Tequila Bloody Mary!! Excellent. I also developed a blister on my heel from walking back and forth to the Capitol. I asked the bartender if the hotel had a sundry counter or store, he replied no but asked what I needed. I told him a bandaid, and he said, "I have one here for you". Wow, what kindness and service. I re-joined your hotel rewards program (mine expired), and I will definitely be visiting our hotels again. Linda
January 30, 2013
Rated 3 out of 5 by barney59 no cable
The fact that your charge 25.00 for a refrigerator in not giving what the customers want. Also the cable was not working in the room didn't have a long stay so it wasn't worth
July 28, 2014
Rated 1 out of 5 by rc3cng Over all Stay Experence
I was booked into the Club Floor - Room 2606....all the evenings I stayed there was "parting" going to well past midnight - perhaps I was too close to the Club Lounge....but it would seem to me that other guests were kept awake as well. When I checked out I mentioned it to the Check out person as was told that I could have called down, etc...perhaps so but in this day in age is that the wisest thing for a guest to do. Surly you have Security personal that should be monitoring the floors after a reasonable hour.
October 12, 2013
Rated 3 out of 5 by Sacramento72014 Expected More
At first the room was located too close to the service elevator, so extremely loud noises came throughout the day, night, and early morning. When fully booked housekeeping had some difficulties keeping up. Also, if you had any uncommon circumstances with billing it was next to impossible to get them straightened out!
July 24, 2014
Rated 4 out of 5 by Mittar Sheraton was good but could be better
The front office staff was not too pleasant.Bell boy was extremely helpful.Regency club needs more attention. Bar was clean and pleasant.Breakfast was delicious.
They don't give any consideration to SPG members.Their attitude was very dry.
July 25, 2014
Rated 4 out of 5 by BJVJ2014 Gift Shop? Food Services and Staff
When we asked for the gift shop, we were creepily offered things from "behind the desk". While somewhat helpful, it came across a little creepy and the post cards were not of the city, but just of stock images for the Sheraton. I understand the idea of getting rid of the Gift Shop if people aren't going in it, but maybe have a less creepy way to offer the basics than saying "behind the desk".
We ate at the Hotel for lunch one of the days. During the meal, there was a fire alarm. The staff was extremely nice and apologized for the alarms. They also did a great job of communicating the all clear, and hindering panic by warning patrons that fire fighters would be coming in to ensure that the hotel was fire free.
OUr food at that lunch was amazing. We had the turkey sandwhich with bacon and avacado. With a side of sweet potato fries. We recommended it to several attendees of the conference.
July 21, 2014
Rated 3 out of 5 by Valocrat Sheraton Experience
I love the historic aspect of the hotel, and the lobby and meeting rooms are lovely. The Sheraton Grand Sacramento is ideally located for local tourism and travel. Unfortunately, the bed was incredibly uncomfortable. I ended up folding and placing the comforter below the sheets for extra support. It was not the bed I've come to expect in Sheraton properties.
July 22, 2014
Rated 1 out of 5 by McDoblack SPG has a lot of work to do in order to keep my business.
The overall experience failed to meet expectations in multiple respects. Check in was difficult, far more so than necessary. There was hardly a recognition of my status. At other Sheraton locations, free hot breakfast is a standard Platinum benefit, this is not the case in Sacramento. The room was not cleaned well on multiple occasions. The price for this property is high, and in many respects that is OK, but in terms of value it was less than poor. I don't recommend this property.
May 20, 2013
Rated 5 out of 5 by Christina1 Fourth of July Spectacular
My daughter and I stayed at the Sheraton Downtown Sacramento for the 4th of July. It was really nice and quiet. A gracious front desk agent checked us in, and our room was placed on a high floor where we had a nice view of the firework display that evening. We felt very special to have had such a wonderful experience. With a touch of fresh flowers that I purchased from a local market, our room was complete. The pillows were the best pillows ever! Thank you for a wonderful stay.
July 8, 2012
Rated 4 out of 5 by Furlyman2014 Quick stop at our State's Capital
My family and I were on a road trip and wanted a place near the Capital and in the heart of the city just for the night. When we drove in, staff were great and were able to upgrade us to the Club Level (highly recommend if you have kids). Views were great and overall just a nice place if you need a good night sleep, a nice meal and within walking distance to see the sights.
July 21, 2014
Rated 4 out of 5 by JuliaSanDiego2013 Exceptional Service - Loren Colvin
I want to express my gratitude for the prompt service I received at the Grand Sheraton Sacramento. There was a charge done to my room by mistake and Loren Colvin, the manager at the Grand Sheraton Sacramento was very attentive and responsive to my concern towards this charge. Mr. Colvin dealt with the situation in a very professional and service oriented manner.
I am very happy to come back and stay at the Grand Sheraton Sacramento on my next visit.
November 5, 2013
Rated 2 out of 5 by Pablo1964 Wireless down!
I travel alot and often late to hotels and leave early. I have basic business needs like availability of wireless in the guest room, meeting rooms, restaurants and open spaces. The wireless was not working - or at least not very well and I could only use it in lobby areas for 90 minutes. Here's what that does... it drives me across the street to Starbucks where the wireless is smoking fast and working versus sitting at the Sheraton bar or restaurants.
December 10, 2012
Rated 5 out of 5 by Carol47 LOVED Morgans Restaurant
Chef Michel presents a menu that is interesting, well conceived and that appeals to your five senses. His food is fresh and prepared with great care. I had the sea scallops on a bed of crab risotto my first evening at Morgans. My colleague had melt-in-your mouth short ribs. We returned the next night and following morning for more cuisine prepared with superb skill and the finest of ingredients. Kudos to the chef and his staff!
February 19, 2012
Rated 5 out of 5 by rohitnp One of the best Sheraton Properties
The hotel, rooms and staff are really amazing. Johnny and his front desk team go above and beyond to make each guest's experience exceptional. Having stayed over 1000 nights at Starwood properties, I have to applaud this hotel for consistently exceptional service.
July 21, 2014
Rated 4 out of 5 by HMM80 Great Staff
The staff was very helpful when finding local restuarants, pharmacy (when I got ill) and helping me with a billing issue.
July 23, 2014
Rated 5 out of 5 by Dina1 Love The Sheraton Grand!!
My husband and I live in Antioch, CA and we love to come to Sacramento to enjoy the outdoor and nightlife. We always love staying at the Sheraton Grand. Our most recent stay on June 22nd was exceptional. Not only were we pleased with the inside of the hotel, the valet employee that assisted us greeted us with a smile and remembered our names. I also had the best dirty martini ever at the bar! We love the Sheraton Grand!
June 23, 2013
Rated 1 out of 5 by PacificJack Unacceptable
#1 for a hotel experience is a good night's sleep. The lack of fitted bottom sheets means that the sleeper winds up with the sheets in a bunch and the person lying on the bare mattress. No sleep; substandard fitness for work. #2 is communication. Sheraton charges excessively for Wi-Fi in the room so "guests" have to go to a corner for the lobby for inferior connectivity.
March 7, 2014
Rated 4 out of 5 by ecologist nice room
I liked this hotel. My room was spacious for one person, had a window seat, a leather wall, a comfortable bed with extra pillows and white linens. Everything was clean. Because I opted to forgo maid service, I got two $5 certificates to use in the hotel restaurants and I got a free mocha, croissant and juice my third and last morning. Even though the pool is small, I would have used it if I had brought my suit.
September 3, 2012
Rated 2 out of 5 by Cecelia54 disappointed
Inadequate amenities in rooms that were booked for 2 guests. Only one bottle of "complimentary" water, creamer and sugar only enough for one cup of coffee. Poor lighting in guest room, and even worse in bathroom. Minimal towels. Also, there was no refrigerator or honor bar. Breakfast Buffet was very pricey, low quality, offering minimal steam table items. Hostess was not adequately trained for morning rush.
April 22, 2013
Rated 5 out of 5 by Grandma5x5 Excellent Staff
We brought teenage grandchildren to the SacAnime Convention. Everywhere you looked swarms of kids, most dressed in costume, the hotel was packed. Check-in was fantastic, the nice clean room had a great view. I was very impressed with the staff from the man who took my husband up in the service elevator, took the time to get us ice, to the man at the bar that made sure we had menus. Thank you!
September 2, 2013
Rated 5 out of 5 by CDFPAul This hotel gives Excellant Customer Service
This hotel provides excellent customer service and the service is always with a smile!
April 26, 2014
Rated 1 out of 5 by lee933 Worst Experience
I stayed at your hotel this past weekend. I had dinner in Morgans located in the hotel. After I placed my order I waited and waited and waited for over an hour for a burger. I stated when I ordered it that it had to be well done no red meat. When it finally arrived 1hr 15 later is was cold and red. Then I waited another 15 min before the waitress came back so I could explain. At this point I told them never mind I'm not eating here now after 90 min of waiting. I explained to the front desk what happened and went to my room. Later that evening I receive a phone call after I order room service which is really overpriced and was told by your staff because of the issue in Morgans they would not be charging me for this meal. Upon check out you charged me of course. UNBELIEVABLE. I travel a lot and I would NEVER recommend you hotels to anyone again. Terrible service and your a company who doesn't stand on its word.
June 22, 2013
Rated 4 out of 5 by MSLuster Excellent service
The staff at the Sheraton in Sacramento went over and above their duties to ensure I could add a night to my stay when my plans changed. They took very good care of me from parking the car to getting me back on the road. This hotel is also in a great location if you have business or plans in downtown Sac. It's close enough to Old Town, and easy to get to and from the freeway.
December 17, 2012
Rated 5 out of 5 by Lore Nice Hotel
This hotel is surrounded by restaurants - NO shops nearby though. It is a bit pricey, room is semi-updated, staff was great.
July 21, 2014
Rated 1 out of 5 by Esap Concerns
When I checked in, I wqs informed that there was no room with king bed. I then learned that a room with a king bed was available after stating that I had paid top dollar after being told there was no conference meeting rate when I booked the room earlier. Room was not made up on second day of stay. Other problems but this form fails to provide space to write.
May 9, 2013
Rated 5 out of 5 by BuddyFluffy Geat Downtown Hotel
From the Valet greeting to our quick checkout, a perfect stay. Dogs are an accepted part of the hotel experience, my dog no exception.
April 13, 2014
Rated 1 out of 5 by 66mstgfsbk Hairy experience
Hotel looks nice, food was good, bar area clean, staff nice. Room cleanliness epic fail. Was in for pleasure, went to dinner and drinks downstairs, came back went to sleep in dark, kinda passed out I should say. Anyway woke next morning and rolled back sheets and noticed bed was full of hair, none of which was mine. Small to large strands of hair straight and curly, hair balls, and unknown materials in sheets and comforter. I thought it was only on one side of sheets when I separated them found identical nastiness within entire bedding. This room was on the club level. How can you be a AAA four diamond awarded hotel and have issues such as this. Last the elevator in their dimly lit parking garage was a terror. Entered elevator pushed floor button, got shot up fast then stuck for a few minutes, the dropped extremely fast and doors opened to same exact floor. Notified parking attendant, well he just smiled. The elevator issue is not a joke.
December 25, 2013