Rated 3 out of 5 by CBehler Becoming more and more unimpressed with the Sheraton hosting my students
Usually I am one that is easy going and go with the flow, however I feel I must comment as I am sure our organization will be utilizing the facility again. First let me say I was completely unimpressed that on check in/out day there were only two customer service representatives; especially given the magnitude of the conference. Having booked 13 rooms I feel the process should have been a bit smoother. I was completely shocked by the segregation of the students from the other paying guests....the lines for only our members. Our students pay just as much as other guests to stay in your hotel. I was angry the night before checkout, I was requesting a late check out due to the fact that I had 21 students and our closing session was going to be running a bit later then checkout time. I was told that there was absolutely no late checks available for my group. After some discussion with the receptionist, I finally had her get "special" permission to allow me to keep just one room for my students to finish what they needed to do to depart for home. I am severely disappointed to say the least.
March 25, 2013
Rated 5 out of 5 by james8 Wonderful Hotel Staff
Once again the Sheraton Grand's Hotel Staff from Valets to Management Staff proved itself to be second to none---first class in every way! I enjoyed my stay once agaiin.
July 18, 2013
Rated 5 out of 5 by CDFPAul This hotel gives Excellant Customer Service
This hotel provides excellent customer service and the service is always with a smile!
April 26, 2014
Rated 5 out of 5 by Satisfied All Around Fantastic!
this is a beautiful 5 star experience in making my stay most enjoyable. It is a beautiful facility;rooms are very nice; staff are extremely friendly and helpful; and food is excellent.
December 10, 2011
Rated 5 out of 5 by Chuckie58 Great Place in Sacramento
This is a very historic, yet modern hotel. All the common areas have been remodeled, and the guestrooms are 21st century. A warm, inviting place to stay in Sacramento.
February 13, 2014
Rated 1 out of 5 by XsheratonFAN Worst stay ever
I have been going to this location since it opened. The staff has gone down hill. the service was poor, even when I called to complain no one seem to care.
I will never go back.
August 15, 2012
Rated 5 out of 5 by missriss13 Excellent staff
I have stayed at this hotel every week for the past four months. The staff always goes above and beyond their responsibilities to make my stay as comfortable as possible.
October 30, 2013
Rated 3 out of 5 by Kat6019 Kat
Location of the property is excellent - I have stayed at the property before.
A few staff members do spoil it for all the others that do a fantastic job.
December 12, 2012
Rated 4 out of 5 Fantastic hotel!
Perhaps the finest hotel in Sacramento. We stayed for 3 nights and it was completely trouble free. Hope to return again soon. Great 4 star experience!
August 10, 2012
Rated 3 out of 5 by Sorrento54 almond farmer
I felt that the parking should be included witht the room rate and internet should be also included this was a disapointment
December 16, 2012
Rated 5 out of 5 by Strong Sacramento
Th staff at this hotel is absolutely fantastic. I was there with my daughter as she had knee surgery in Sacramento.
October 13, 2013
Rated 1 out of 5 by gagg YNACCEPTABLE
When arriving the room had been cleaned in months, dust around chairs when moved.
Hair in bed and in the shower.
March 12, 2012
Rated 4 out of 5 by PDXtoSAC Nate, the bartender
Nate the bartender we very thoughtful, and attentive to my wine and food needs.
July 17, 2013
Rated 5 out of 5 by BilllyD Great pet friendly hotel in Sacramento
Wonderful accommodations, great rate, and best of all pet friendly in downtown Sacramento!
November 26, 2012
Rated 5 out of 5 by Eileen The customer service at this hotel is outstanding.
From the valet parking to the bartender the staff provides friendly, helpful information.
December 8, 2011
Rated 4 out of 5 by Rusty01 Had a nice time
I always enjoy staying here the staff is great and the beds are very comfortable.
August 1, 2012
Rated 4 out of 5 by Grands5 Reverend
It was a wonderful stay and the conference rooms were well presented.
September 10, 2013
Rated 5 out of 5 by Tabby Excellent hotel
Great Staff and services. Well maintained hotel.
February 8, 2012
Rated 2 out of 5 by EmFerg Incompetent Staff and Overpriced services
When I arrived there was a very irate guest yelling at the guest services desk. That should have been a warning to me. Check-In was fine and the room was adequate. Everything else? Not so much. The wi-fi internet NEVER worked in my room, despite repeated calls to try and fix it. I was on a business trip so I needed it to check emails. I had several boxes shipped via FedEx to the hotel and when I asked about retrieving them, I was bounced from one staff person to another. Finally, they came out with the wrong boxes, ones that were clearly identified with another guest's name. Then I was told I would need to identify them myself and had to walk to the back area and loading dock and point out my boxes. Sure enough, they were there with my name. Then the staff expected a tip when I had done everything! The location of the hotel is questionable as well since we walked a few blocks both nights to local restaurants and there were numerous homeless people around and I felt unsafe. One tried to grab my leftovers right out of my hand, another kept ogling me in the Seven Eleven across the street. Bad area and the hotel doesn't seem to care. Now I have to wait until "billing" comes in to deal with a mysterious $50 charge on my invoice. Just another pain! Will not stay here again!
April 29, 2013
Rated 5 out of 5 by RobAndDennis Gorgeous room, great location
Stayed just the one night, but was lucky enough to get an early check-in at 10:00 am in this dog-friendly hotel. Front desk staff was professional and competent. The room was gorgeous, immaculate, and had great amenities. Our particular view on the 5th floor was horrible, overlooking the machinery and air vents of the ugly roof of the adjoining building. Luckily, we weren't in the room for long, so it didn't matter much. (No wonder that room was available at 10:00 am -- they probably save those ugly-view rooms for last.) We had dogs, and were told the 5th and 6th floors are where the hotel tries to concentrate those guests. Makes sense. Parking was a 3-minute walk to the stoplight and across the street, which was a bit inconvenient. That's to be expected, I suppose, in historic downtown Sacto. The turn-in space in front of the hotel where one's bags can be unloaded was too small, and there was a line of cars spilling into traffic waiting to get in. We didn't want to fight the throngs, so we just went to the parking structure and schelpped our overnight bags and doggie beds ourselves. Fantastic location! Capitol building was a block or two away. We walked the capitol grounds and then walked to Old Town and back. Very convenient. Overall, a great facility. Highly recommend.
August 8, 2012
Rated 4 out of 5 by Luvsdogz99 Noisy on Club Floor
We recently stayed at the Sheraton Grand for 3 nights. We stayed on the 26th floor, room 2616 right next door to the club lounge and across from the elevator. While the room was clean and comfortable, and the hotel centrally located, we did not appreciate all the noise! Being right next door to the Club Lounge every time someone entered or exited, it sounded like someone was coming into our room. They would enter and exit all hours of the night and it was very difficult to get a good night's sleep, or to sleep a little extra in the morning. If we ever stay at this Sheraton again, we'll be sure and ask for a room FAR from the Club Lounge!
May 28, 2013
Rated 1 out of 5 by Billion dusty room and smoke alarms
I have stayed at this hotel 3 times. The first two times were an excellent experience. The third time was different. The furnace air duct is filled with dust. A few hours after turning on the furnace, the smoke alarm sounded. It beeped every hour for 4 hours. I eventually figured out what the problem was and turned the furnace off. Beeping stopped. Watch out for the $18 parking charge. No body asked me if I wanted to pay for parking, the charge just appeared on my credit card. Overall, not a restful experience and a negative surprise on my credit card. Since I have been to this hotel a couple times before, I know they can do better.
December 17, 2012
Rated 5 out of 5 by Jones123 Pleasant Experience
Staff was pleasant and accommodating. Rooms were clean, quiet and attractive. Would diffently stay again.
September 17, 2014
Rated 1 out of 5 by PDogg007 *****SPG Platinum STAY AWAY*****
*****SPG Platinum STAY AWAY*****
Just Checked in to the Sheraton. Upon arrival, I was greeted by Sarah at the front desk how immediately told me to wait as she picked up the phone that began to ring after I arrived at the desk. After standing there waiting for her to finish her conversation the fun began.
I am platinum with SPG and travel weekly, I asked Sarah if they had anything available for me in an upgrade and I was told the hotel was filled with platinum's and there was nothing in the way of a better room for me.
I asked about the club lounge and she told me they had one but I was NOT going to be staying on that floor because once again they were completely full of platinum's and there was not room for me. (I was not asking to be put on the Club Floor)
I then had to ask her what floor it was on as she was so busy informing me that the hotels was full of platinum's she was not able to consider the fact I just wanted to go up and get a soda, and a cookie.
I went up to the club lounge and my key card had not been programed correctly probably once again due to the fact there were so many platinum's staying here, the system can not handle it??? I called down and let them know my key would not work and they said they would send up a new Key "Right Away" after waiting for 20 min, I called down again to ask where my key was and was told they had my key but were too busy to bring it up. After explaining that was unacceptable they finally sent up a key.
I am here for another night and can not wait to get out of this place so full of Platinum guest, that I do not even get decent service. I feel sorry for the people who are not platinum because if business travelers are treated like this.
I stay at Sheraton's all over the Western US, AK, HI, Mexico , and the Caribbean and this is the worst I have ever been treated.
I do NOT recommend this hotel and will NEVER STAY HERE AGAIN.
April 2, 2013
Rated 3 out of 5 by Caffyw SacAnime stay at Grand Sheraton Sacramento
Stayed here for SacAnime winter - you can't pick a busier, noisier time than an anime convention to test the hotel's mettle! The reservation, check in process was fine. We felt very lucky because we had heard this location was sold out! You can't beat the location - right across the street from the convention center with self parking across the street from both. The self park was much more reasonable than most places.
Check in process was smooth, rooms were basic and nice. It would be nice to have a mini-bar, refrigerator and parts of the room were not very well engineered (read - engineered by a man) because although they had a nice magnifying mirror to put on your make up - the light was conveniently situated BEHIND the mirror - which doesn't do much good when you are putting on makeup. Additionally, the room service menu was outdated, so when three hungry girls called down their order, they couldn't fill it because most of the items were no longer offered. They also managed to forget items once we got dinner order. (Kudos to the staff for promptly comping us dessert and delivery for the oversights, but "boo" for stating they would comp us another (more expensive) part of the meal instead).
As with any "sold out" event centering around the hotel, the elevator situation was a nightmare and not handled very very well. In order to avoid the 20 minute line in the lobby, we had to walk up 3 floors (with all our artist alley gear in tow) to catch an elevator up (or down) as the 2nd floor elevators were closed. They did, however post a (good-natured) guy in the lobby floor elevator bank to keep everyone moving and keep the peace.
We went to breakfast in their hotel restaurant (Morgan's) and it was fine - service was good and they were able to get us one meal in a "to-go" box as requested. Nice to also have my drink in a "to-go" cup as well.
Visited the gym in the early morning. They had lots of equipment and everything seemed to be in good working order. It was relatively clean and neat. (A couple of towels on the ground, that was it). I used the treadmill - it was a smooth run.
A quick visit to the front desk and we were able to get a late check out (1pm).
All 'n all I'd say our stay here was fine. It is a nice basic hotel in a nice, basic area. I'd stay again if in the area.
January 7, 2013
Rated 2 out of 5 by LLM27 Do not recommend - dirty room
Great location. However, the room was not clean. There were stains on the white duvet cover on the bed and on the wall.
I was also charged for self parking and valet parking. I have placed multiple phone calls to customer service and still have not been reimbursed. Very frustrated. I was very disappointed and will not stay here again.
September 9, 2014
Rated 4 out of 5 by Furg Knowing about events
When I booked the room I should have been informed about the prom night event taking place on evening we stayed at the hotel. My wife and I didn’t get much sleep due to the kids running around laughing and screaming. We didn’t call security or the front desk because we thought it would die down eventually; they kept it up until past four in the morning. We did say something to a man at the front desk while checking out about our sleepless evening. As of this morning my wife thinks our credit card charge reflects a discount for our night’s stay; and for that, we thank you. Other than that I would stay there again; but only after checking with special events.
May 6, 2013
Rated 1 out of 5 by Dissatisfied The Worst EVER Conference Experience
I booked my room for two nights for a conference two months ago. After leaving work, we packed and left for our destination. We drove 2 hours to Sacramento in traffic so we decided to grab a bite to eat before checking into the busy hotel. While at the restaurant, I called to let the front desk know that I was in town and still planning to check in. It was rather late, and I had not cancelled my reservation or anything like that. Yet, although I had never had this experience, I felt the need to confirm my arrival. The attendant responded affirming my reservation was still in the system. About an hour later when I arrived, I was met with an entirely different circumstance. We were told that our room was given away because the hotel oversold. I was beyond disappointed. I expressed my frustration to no avail. To begin with, the front desk was under-staffed. The only person at the desk was not... let's just say that she was not prepared or capable of handling the mayhem she was experiencing, and the manager on duty and no one else for that matter was there to assist her or the other guests that were lining up and growing impatient. After waiting 20 minutes, the manager on duty finally came out from behind the door and while he was very nice and I don't blame him for the madness I was confronting, he lacked the ability to satisfactorally accommodate us. They offered to send us to another hotel around the corner and pay for a night's stay. They offered a cab to and from the other hotel and that was fine. The issue I raised repeatedly was that we were staying two nights, not one, which meant that we would have to check out of the hotel at 11 and wait to check back into the Sheraton at 3. That is so inconvenient and I was there working with no time for all of that chaos. I represent a state legislator and the demands on Saturday were pretty tight. Despite my expressions of dissatisfaction and disappointment, I left with bags in hand for the hotel. They said that they would contact us when our room was ready. By the way, when I told the front desk manager on duty that I was going to tweet, facebook and yelp my experience, he told me to tell them he said hi. I was like wow. Really? The next morning, after my staff breakfast, I came back to the hotel for another event and decided to check in to check the status of the room. Since they hadn't called as promised, I actually hoped that we could stay where we where because we didn't have the time to switch in the middle of the day and we were quite comfortable there to be honest because they seemed to care about our inconvenience. When my fiance spoke to the front desk attendants they said that the room was ready since 7am. They hadn't notified us by the way. The manager on duty was not available to speak with us because she was on the phone holding for Expedia. Of course her back office business was more important than her front office business. I couldn't wait so we went to the next event. While I was working, my fiance went back downstairs to appeal for the opportunity to stay where we were. Instead of being greeted by understanding compassionate staff, he experienced disconnected sarcasm and denial of our request to stay where we were although that was offered up as an option the night prior. He spent the next two hours moving us out of the other hotel by himself because I was working. Our entire trip was marred by this experience and it is what stands out in our memory of the weekend. Although we received a complementary bottle of wine and a nice letter of apology, we do not feel satisfied because there is one simple fact that remains... Since when do hotels oversell rooms for busy conventions. I was told that the other guests who arrived on time for their check in did not get rooms until 7pm because the hotel actually offered guests from the previous night an opportunity to extend their stay for more money. So in essence, they profited from the inconvenience their new guests experienced. That practice is deplorable. I hope that the Dems never uses this hotel for the convention again. Me and a few talented organizer friends of mine are going to push our Party Leader and suggest a different guest hotel because the way they treated us and countless others is consistent with the Sheraton's sense that they no longer have to work for good padronism. They took us for granted and that doesn't sit well with me.
April 15, 2013
Rated 3 out of 5 by Brit707 NO coffee before 7AM on weekends!
This is my second stay. Hotel is beautiful, staff is nice but there is no follow through. We agreed to their "green" program, then never could get clean towels or Mr. Coffee replacements. Warning to you coffee lovers. There is NO place to get coffee on the weekends before 7 AM if housekeeping doesn't get you those packets! Nothing is open outside the hotel within the 2 blocks we walked looking for somewhere to get coffee when the guest services did not follow thru the evening before in getting us the coffee packets. I will personally never stay at a hotel that falls short in this area. Two days in a row I asked at the front desk after guest services failed and they assured me of follow thru but it did not happen.
July 28, 2014
Rated 4 out of 5 by NoSoccerMom Best part is location next to Event Center
We had a volleyball tournament at the Sacramento Convention Center and the Sheraton is located right across the street from it. Really, only about 40 feet from the Sheraton! So convenient! We had a room on the 22nd floor and were pleased with this hotel overall. Clean, nice hotel, open restaurant/bar area next to lobby. Parking is $18 at the garage across the street, or on Sundays, street parking is free. They let you park in front temporarily to check-in/load. The max late check-out time was 1:30. Plenty of great restaurants within walking distance. 4 elevators so didn't wait long. Employees were friendly. Hotel card keys worked well. Only one roll of TP, however.
May 20, 2013