Rated 5 out of 5 by ranpatheg This hotel has the best staff!
The staff at this hotel are fantastic people. They go out of their way to not just accomodate you, but to make you feel special.
Alyssa, Johnny, Shaima, Sydney, et al, they really do a wonderful job.
We wouldn't stay anywhere else when we go to Sacramento.
April 23, 2013
Rated 5 out of 5 by AnnzOz Absolutely Fabulous
Cannot recommend this hotel enough - wonderful, quiet rooms, great location, fabulous valet staff. Front desk at check-in was very helpful, person who assisted later - not so much. But, overall - an amazing hotel and I will absolutely return.
February 22, 2012
Rated 4 out of 5 by Kennedy2012 I felt special staying here
I really enjoyed my stay. Room service was great, the staff super friendly and courteous. The room very clean and comfortable. The only thing that keeps me from giving all five stars is the fact that wireless internet is not free in the room.
June 22, 2012
Rated 5 out of 5 by Margaretinlouisiana Great location, comfortable hotel
All you would want in a hotel! I was attending a conference at the Sacramento Convention Center and the location was right across the street. The hotel is charming and the staff very competent. I would highly recommend the hotel.
October 21, 2013
Rated 5 out of 5 by Genny Simply.......heaven!!!
Did a late check in on Nov. 16, and an early check out on Nov. 17. Spending only a few hours of sleep was like, having a whole day of rest! I am so in love with the comfort of the bed, the room, the staff, .......everything :)
November 18, 2013
Rated 4 out of 5 by lew33 SERVICE & HONESTY
In addition to great service, we experienced the hotel staff's integrity. My wife accidentally left a valuable necklace in the room. I called and they had it in safe-keeping for me. Very unusal in these times.
December 27, 2012
Rated 5 out of 5 by Dman Great place in a great location
Great location right downtown on J st, the room was in great condition and very clean. The room was on the 22nd floor with a great view of the city and the staff was more than helpful in everything we needed.
January 31, 2012
Rated 2 out of 5 by Unhappy26 Sacramento hotel is blah
Rooms on the Club level were small and Spartan, as was the Club. Valet parking was terrible. You could not call down for your car. Instead, I had to walk down and get in line and wait half an hour for my car.
February 10, 2012
Rated 5 out of 5 by Chuckie58 Great Place in Sacramento
This is a very historic, yet modern hotel. All the common areas have been remodeled, and the guestrooms are 21st century. A warm, inviting place to stay in Sacramento.
February 13, 2014
Rated 5 out of 5 by wineaux Gracious Hospitality and Special Needs Accommodated
Staff was very thoughtful in accommodating for a family member with special needs. Their consideration is greatly appreciated. The room was very comfortable and provided everything we needed for our visit.
March 7, 2013
Rated 3 out of 5 by CBehler Becoming more and more unimpressed with the Sheraton hosting my students
Usually I am one that is easy going and go with the flow, however I feel I must comment as I am sure our organization will be utilizing the facility again. First let me say I was completely unimpressed that on check in/out day there were only two customer service representatives; especially given the magnitude of the conference. Having booked 13 rooms I feel the process should have been a bit smoother. I was completely shocked by the segregation of the students from the other paying guests....the lines for only our members. Our students pay just as much as other guests to stay in your hotel. I was angry the night before checkout, I was requesting a late check out due to the fact that I had 21 students and our closing session was going to be running a bit later then checkout time. I was told that there was absolutely no late checks available for my group. After some discussion with the receptionist, I finally had her get "special" permission to allow me to keep just one room for my students to finish what they needed to do to depart for home. I am severely disappointed to say the least.
March 25, 2013
Rated 5 out of 5 by james8 Wonderful Hotel Staff
Once again the Sheraton Grand's Hotel Staff from Valets to Management Staff proved itself to be second to none---first class in every way! I enjoyed my stay once agaiin.
July 18, 2013
Rated 5 out of 5 by Satisfied All Around Fantastic!
this is a beautiful 5 star experience in making my stay most enjoyable. It is a beautiful facility;rooms are very nice; staff are extremely friendly and helpful; and food is excellent.
December 10, 2011
Rated 1 out of 5 by XsheratonFAN Worst stay ever
I have been going to this location since it opened. The staff has gone down hill. the service was poor, even when I called to complain no one seem to care.
I will never go back.
August 15, 2012
Rated 5 out of 5 by missriss13 Excellent staff
I have stayed at this hotel every week for the past four months. The staff always goes above and beyond their responsibilities to make my stay as comfortable as possible.
October 30, 2013
Rated 1 out of 5 by Anne57 Bad experience during my stay
The stay went from bad to worse every day I was there. I had really been looking forward to the trip and convention and had always known Sheraton to be a nice hotel chain. This was a terrible experience for me that prompted me to even send an e-mail complaint.
August 11, 2014
Rated 3 out of 5 by Kat6019 Kat
Location of the property is excellent - I have stayed at the property before.
A few staff members do spoil it for all the others that do a fantastic job.
December 12, 2012
Rated 4 out of 5 Fantastic hotel!
Perhaps the finest hotel in Sacramento. We stayed for 3 nights and it was completely trouble free. Hope to return again soon. Great 4 star experience!
August 10, 2012
Rated 4 out of 5 by Terri59 Good stay
My only issue was my room TV reception was very bad for the duration of my stay, which was a week, I was unable to watch any regular channel throughout the day. My choses were limited to sports or old channels. It was very frustrating.
August 11, 2014
Rated 3 out of 5 by Sorrento54 almond farmer
I felt that the parking should be included witht the room rate and internet should be also included this was a disapointment
December 16, 2012
Rated 5 out of 5 by Strong Sacramento
Th staff at this hotel is absolutely fantastic. I was there with my daughter as she had knee surgery in Sacramento.
October 13, 2013
Rated 1 out of 5 by gagg YNACCEPTABLE
When arriving the room had been cleaned in months, dust around chairs when moved.
Hair in bed and in the shower.
March 12, 2012
Rated 4 out of 5 by PDXtoSAC Nate, the bartender
Nate the bartender we very thoughtful, and attentive to my wine and food needs.
July 17, 2013
Rated 5 out of 5 by BilllyD Great pet friendly hotel in Sacramento
Wonderful accommodations, great rate, and best of all pet friendly in downtown Sacramento!
November 26, 2012
Rated 5 out of 5 by Eileen The customer service at this hotel is outstanding.
From the valet parking to the bartender the staff provides friendly, helpful information.
December 8, 2011
Rated 4 out of 5 by Rusty01 Had a nice time
I always enjoy staying here the staff is great and the beds are very comfortable.
August 1, 2012
Rated 4 out of 5 by Grands5 Reverend
It was a wonderful stay and the conference rooms were well presented.
September 10, 2013
Rated 5 out of 5 by Tabby Excellent hotel
Great Staff and services. Well maintained hotel.
February 8, 2012
Rated 3 out of 5 by ron53 This hotel needs a lot of help
A simple request for shampoo and conditioner took three hours to fill - from 9:00 PM until midnight! A requested wake-up call was not received.
I did receive a banana, an apple, two small bottles of water, and four granola bars, as an apology, though...
August 9, 2014
Rated 2 out of 5 by EmFerg Incompetent Staff and Overpriced services
When I arrived there was a very irate guest yelling at the guest services desk. That should have been a warning to me. Check-In was fine and the room was adequate. Everything else? Not so much. The wi-fi internet NEVER worked in my room, despite repeated calls to try and fix it. I was on a business trip so I needed it to check emails. I had several boxes shipped via FedEx to the hotel and when I asked about retrieving them, I was bounced from one staff person to another. Finally, they came out with the wrong boxes, ones that were clearly identified with another guest's name. Then I was told I would need to identify them myself and had to walk to the back area and loading dock and point out my boxes. Sure enough, they were there with my name. Then the staff expected a tip when I had done everything! The location of the hotel is questionable as well since we walked a few blocks both nights to local restaurants and there were numerous homeless people around and I felt unsafe. One tried to grab my leftovers right out of my hand, another kept ogling me in the Seven Eleven across the street. Bad area and the hotel doesn't seem to care. Now I have to wait until "billing" comes in to deal with a mysterious $50 charge on my invoice. Just another pain! Will not stay here again!
April 29, 2013