Rated 4 out of 5 Gift Shop? Food Services and Staff
When we asked for the gift shop, we were creepily offered things from "behind the desk". While somewhat helpful, it came across a little creepy and the post cards were not of the city, but just of stock images for the Sheraton. I understand the idea of getting rid of the Gift Shop if people aren't going in it, but maybe have a less creepy way to offer the basics than saying "behind the desk".
We ate at the Hotel for lunch one of the days. During the meal, there was a fire alarm. The staff was extremely nice and apologized for the alarms. They also did a great job of communicating the all clear, and hindering panic by warning patrons that fire fighters would be coming in to ensure that the hotel was fire free.
OUr food at that lunch was amazing. We had the turkey sandwhich with bacon and avacado. With a side of sweet potato fries. We recommended it to several attendees of the conference.
July 21, 2014
Rated 2 out of 5 by JoanJ Horrific Plumbing
My toilet would not flush efficiently. When I called the front-desk, they sent maintence with a plunger. This worked the first-time only. I struggled with the issue the rest of the week. I will think-twice about booking my group of 35 here again.
Also, my husband stayed at the Westin in Beaver Creek, CO Saturday night. When he shared with the front desk on check-out that the tub did not drain during showering, the response of the young blond woman was rude and arrogant in her responses.
Unfortunate that we had had bad experiences at two different properties at the same time.
July 16, 2014
Rated 5 out of 5 by Rags93924 Exceeded our expectations!
We are native to Sacramento and now live in Carmel. We brought dear friends with us to Sac for an important event. We wanted them to love the area as much as we do. Thanks, in part, to the wonderful experience we all had at the Sheraton Grand they left with a very fond impression.
July 14, 2014
Rated 5 out of 5 by kcSF Great staff, great stay
Very good job handling the large crowds for the conference I attended. Room was large and very clean. Exercise room esp nice, more equipment than I expected, easy access with room key, lots of water, towels on hand. Pool clean but needs an update. Gave the staff a hard time about a reservation issue, they were very patient and gracious when it turned out it was my mistake!
July 13, 2014
Rated 5 out of 5 by AVIDRick Amazing Food!
I was attending our annual conference this past week, and the food at lunch was amazing. Each day I was there, the staff was top-notch and the food was the best it has ever been. (I have been staying here for the last 12 years).
July 12, 2014
Rated 1 out of 5 by expo1 I will never stay here again !!!
I travel a lot all over the world, and honestly, this was the worst stay in many many years. This room was filthy dirty. Debris all over the floor, dust on every item in the room, no trash can liners, it stunk, windows were filthy, Overall a very poor housekeeping problem. I would recommend another facitlity for sure. We had lunch for a small convention, and they served RAW white fish.. Disgusting. Dirty dishes left in the hallway for over 24 hours at three room locatioins on my floor. Management did not even seem to care, and I even had the housekeeping Mgr in the room to witness the filth. All he could say is OK, OK, OK not even concerned or apologetic. The Hotel Manager did nothing as well. Needless to say, it was a miserable stay and experience.
June 17, 2014
Rated 5 out of 5 by katee2 great features.
Great staff, great rooms, very pleasant in all ways. Would highly recommend this Hotel to anyone and everyone. Can't say enough positive things about it.
July 8, 2014
Rated 4 out of 5 by Coolshuz Consistent comfort and great style
We received Sheraton's consistent cleanliness with their rooms, comfortable bed and friendly staff. This property is more stylish and hip than other Sheraton Hotels which was refreshing. Great location. Parking a bit confusing given that it is across the street and managed by another company. But overall great experience.
July 7, 2014