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1 camera 1 camere , 1 adulto 1 adulti , 1 bambino 0 bambini
Rated 4.1 out of 5 by 581 reviewers.
Rated 3 out of 5 by almond farmer I felt that the parking should be included witht the room rate and internet should be also included this was a disapointment December 16, 2012
Rated 4 out of 5 by Some gliches The hotel was very nice. I enjoyed the gym, it was well maintained, unlike some others in other hotels. The hotel is in a great location too. The only problem was the room key simply would not work. I had to go to the desk 5 times in order to get a new key. Maybe it was due to the Alomond conference key I was given, suffice to say the key situation was very annoying. Besides that; great hotel! Nice room with a wonderful view. December 16, 2012
Rated 3 out of 5 by Kat Location of the property is excellent - I have stayed at the property before. A few staff members do spoil it for all the others that do a fantastic job. December 12, 2012
Rated 5 out of 5 by Sheraton - Wow! Fantastic experience. The bed was sooo comfortable. Slept like a baby the first night. Would definitely stay here again. December 12, 2012
Rated 5 out of 5 by This hotel was very comfortable I had a two night stay at the Sheraton Grand Sacramento Hotel on a recent business trip and I have to say it was above and beyond my expectations. The room and bathroom was extremely clean and well stocked, the hotel offered complementary water and extensive bathroom necessities including cotton balls, cotton swabs and a small sewing kit. The hotel had easy access in and out even in the middle of downtown traffic. The location was perfect, very close to the Convention Center as well as a variety of restaurants, convenience stores, Starbucks and a movie theater. The hotel lobby had a very welcoming atmosphere, although I didn't eat at the hotel or spend any time at the bar the room service menu looked extensive and the bar looked fun. One exemplary service was the front desk. The staff was always so welcoming and helpful. I was assisted by Johnny at check in and I have to say he was one of the most pleasant front desk staff I have ever encountered. Overall it was a great stay. I will be back next year for sure. December 11, 2012
Rated 2 out of 5 by ok hotel, poor staff / service We were four (my wife, me, baby and mother-in-law) staying on cash and star points. The following problems occurred during our stay: 1) The hotel took 3 nights of starpoints for a 2 night stay, knew they did this, and would not refund the balance. 2) The hotel would not make a room available for us despite taking the 3 nights of starpoints and having availability, even as we were travelling with a small baby and a sick mother-in law. 3) They did not recognize the 25$ voucher that spg periodically sends. 4) They did not recognize my stay on spg.com (presumably removing my spg number from my reservation). December 11, 2012
Rated 2 out of 5 by Wireless down! I travel alot and often late to hotels and leave early. I have basic business needs like availability of wireless in the guest room, meeting rooms, restaurants and open spaces. The wireless was not working - or at least not very well and I could only use it in lobby areas for 90 minutes. Here's what that does... it drives me across the street to Starbucks where the wireless is smoking fast and working versus sitting at the Sheraton bar or restaurants. December 10, 2012
Rated 4 out of 5 by Charming Hotel; Great Location! I've been visiting the Sheraton Grand for the past 4 years and I have to say, my stay is always pleasurable. From the smooth check-in and check-outs to the clean rooms, to the proximity of the Convention Center. Hotel always does their best to meet my guestroom requests. My only disappointment during this visit is not seeing the Truffle Mac n Cheese in the In-Room Dining menu; it's what I look forward to; especially in the rainy weather! December 10, 2012
Rated 5 out of 5 by Preferred Place to Stay when in Sacramento The Sheraton Grand Sacramento Hotel is my favorite place to stay when traveling to Sacramento. The hotel is comfortable, staff is friendly and helpful and I feel safe and at home during my stays. I travel to Sacramento on a regular basis and enjoy returning to my room at the hotel for a quiet and comfortable evening. Location is convenient and the self-parking allows me to park, not only for my hotel stay but for business meetings in the same area. December 10, 2012
Rated 4 out of 5 by Yes, BUT I loved my recent stay at the Sheraton. Wonder staff (called me by name!), valet parking quick, luxurious bedding, beautiful and clean hotel. Very disappointed in the lack of a free refrigerator and microwave. Our 22 teammates where running CIM and we need to eat our own food to avoid GI Distress. Great value package though... Thanks! December 6, 2012
Rated 5 out of 5 by outstanding! outstanding hotel in every aspect, the personnel and the facilities December 4, 2012
Rated 5 out of 5 by Great meeting experience Gaby & Mylene were wonderful from first contact. On site Alex, Lenny, Carlos, Manuel and the entire team made our event excellent. I can not say enough about the staff at this property. Sales, front desk, banquets, bar/rest, AV, housekeeping were each amazing. I will highly recommend this hotel to any of my fellow event coordinators as well as folks just looking for a great vaca. Thanks to each of you!! December 1, 2012
Rated 5 out of 5 by Great pet friendly hotel in Sacramento Wonderful accommodations, great rate, and best of all pet friendly in downtown Sacramento! November 26, 2012
Rated 4 out of 5 by comfortable club loung is always nice .over all good place to unwind. November 26, 2012
Rated 2 out of 5 by LAZY STAFF We waited over an hour for a roll away to be delivered with just a "I;m sorry we had a miss communication" but they never followed up on that. Called down to the office 3 times and finally after 1 hour 15 minutes they arrived. No ice on our floor either had to go up 10 floors to get ice. I am a gold spg member and did not get placed on a starwood floor and got a "whatever" look when I asked about it. Never got asked if I wanted my free points, drink or wifi when checking in. Did not seem to matter with them that I was staying on spg points and a valuable spg member. I have been treated bette that is for sure November 23, 2012
Rated 5 out of 5 by Room features, ice, & vending machines The room was clean and the bed was very comfortable. However, the phone in the room (# 605) was dead and the alarm clock could not be reprogrammed. There was no ice machine on the floor or any posted signs about where to find one. There were apparently no food vending machines in the hotel. November 19, 2012
Rated 4 out of 5 by Very nice hotel, great location. If staying in downtown Sac this is a great choice. My only issue was with the "noisy" bedding. I'm sure it is high quality but it is very loud when someone moves. Didn't get much sleep. November 14, 2012
Rated 5 out of 5 by The hotel is convenient to convention center The hotel is conveniently located and the staff is friendly and helpful. November 12, 2012
Rated 5 out of 5 by The hotel staff was nice and efficient. Though I arrived in the morning and check-in was not listed until 3 p.m., the efficient hotel staff had a room waiting for me so that I did not have to miss any of my scheduled meetings. November 12, 2012
Rated 5 out of 5 by Never fails My hotel of choice in Sacto, been here many times, always meets my needs November 12, 2012
Rated 5 out of 5 by Great service Everyone was friendly primary valet and bell services. Could've used 24-hr room service November 10, 2012
Rated 5 out of 5 by Very accommodating *The staff was very professional *room was very clean, comfortable and spacious *Great location November 8, 2012
Rated 4 out of 5 by NICE TIMES QUITE,CLEAN, CLOSE BY ,AND GREAT ENERGY . November 7, 2012
Rated 3 out of 5 by The rooms are to small for the price I was expecting a more luxurious and spaces room for the price. I was all so disappointed with the high cost of food in the restaurants. November 7, 2012
Rated 4 out of 5 by In Room Wifi at a Cost No state rate of $84, but chose to pay the extra out of my own pocket because I heard good things about the hotel. They offered the "green" program which I normaly say yes to, but here it meant that you did not even get your bed made. No maid service at all. Choose not to be green. Worst yet was the no free wifi in the room. They charge for this and if you want to use a computer you can, but you are limited to 45 mins. Again, since there was no state rate and I was paying the difference I was not also go to pay for wifi. The stay turned out way more expensive for me and I am a state employee with limited travel funds. The Sheration Grand was not State Employee friendly. I will be canceling my reservations for my next trip to Sacramento. I will be staying at a State Employee friendly hotel. November 5, 2012
Rated 2 out of 5 by This hotel does not care for its guests I will starts with the good: 1) I like room service staff - always extremely nice and professional and the food is ok. 2) Club lounge will do although it's tiny in size. 3) Rooms are ok. (as expected) but I never get any upgrades :( Now the problems: Huge issues with the service. 1) Housekeeping service is the worst - I never get what I need in time, and the reception desk personnel lies about the status of the request. E.g. I needed a toothpaste in the morning and I very specifically asked if they would be able to accommodate my request within 10 min. Reception desk confirmed. I did not get a toothpaste for another half and hour (I called them twice to follow up), and finally I had to leave because I was already late. I had multiple issues of that type and I spent in this hotel about 5 months over the past 1.5 year so IT IS REPRESENTATIVE of the service in this hotel 2) Check in is the slowest of all Starwood properties I've been in! (even Hawaiian resorts are faster). I belive that they have some system issues and their comps are super slow... 3) Hotel does not offer an on call valet service any more :(( (= during my last stay I had to go downstairs personally when I needed my car). 4) Any time I call and the say they will call me back, they never do... unless you get hold of a supervisor / manager. This is so irritating and a waste of time. I typically can leverage my ambassador to deal with them but sometimes I need something when my ambassador is not available and then it sucks. November 3, 2012
Rated 5 out of 5 Nice Hotel Had a great time at this hotel. The beds were great, the bathroom larger than expected. The best was the workout room. Great weight lifting equipment!!!! Way better than expected. Open 24 hrs. A suspended pullup bar would be great though. Overall awesome. Will stay again. November 1, 2012
Rated 5 out of 5 by they made it right! I booked this hotel for my husband, myself & my daughter because it was 1 block from the facility where we were attending a wedding. We notified the hotel we would be arriving at 3pm & would need a room right away so we could get ready for the wedding. When we arrived not 1 room was ready so we ended up getting cleaned up & dresses in the restrooms but they recommended a restroom upstairs that was hidden so we could have some privacy & they were sincerely apologetic. I was pretty disappointed as you can imagine but I kindly let them know. When I got home & checked my email, I saw that they had credited all our costs for us. The entire cost of the room plus our parking! About $180 total they credited to us. They made everything "right" with us. We will be back. October 31, 2012
Rated 5 out of 5 by Great location Good location for hotel.. October 31, 2012
Rated 5 out of 5 by Great hotel in downtown We had our room on the 23rd floor overlooking the downtown area & it was spectacular. The room was clean & fresh & the amenities were more than what we expected. A great stay for a great business conference. Highly recommend to stay here. October 31, 2012
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