Rated 5 out of 5 by trasbach Outstanding Service
Our server on several nights was Becca and she did a wonderful job managing a very busy dining room. Even though she was busy, she was very polite and got all of our orders correct each night we were there. Great job Becca!!
March 4, 2015
Rated 2 out of 5 by cbolyard Not thoroughly impressed
The folks working the front desk were always courteous and seemed helpful, the hotel and rooms were clean but I have stayed in less expensive hotels that had rooms that were just as nice and also had other features such as a mini fridge and a microwave. Not being provided a free breakfast was also a major disappointment. My biggest complaint, which I am still trying to resolve some 3 weeks later, is that I was charged "no show" charges because even though I called weeks ahead of arriving to change my arrival date, those changes were never made and I've been largely unsuccessful in getting emails and phone calls returned. For that reason alone I would not recommend the hotel nor will I stay there in the future.
March 3, 2015
Rated 2 out of 5 by Paulyp098 Painfully Average
Pros: good location; near bars and restaurants you can walk to. Had decent character.
Cons: Overall, the stay was luke warm and painfully average. Continue to be disappointed in how Starwood will not upgrade Gold members. They advertised a restaurant would be open for breakfast at 6:30, but at 7am it wasn't open. Your only option was the full service breakfast. It seemed very pricey for very average staff, very average service, and a very average room
February 6, 2015
Rated 5 out of 5 by CompoMi Great Hotel
Staff was friendly and professional in assisting me with my stay. Room was comfy and the bed was relaxing. Looking forward to my next stay.
January 24, 2015
Rated 5 out of 5 by animeotaku Great for SacAnime!
This is the hotel right next to the convention center in downtown Sacramento. I have been going here for SacAnime for a couple of years now and haven't been disappointed yet. The rooms are clean, self parking right across the street has lots of space (normally this con has a discounted rate for self parking so if you are staying there you can use the garage w/ in & out privileges for that same rate) so if you are having problems trying to find a place to park this is great, very close to a couple of smaller places that you can get a quick bite to eat as well. (StarBucks, 711, Subway, also if you want something more they have pizza, sushi, Italian nearby and even inside the hotel which isn't too bad) I have already registered for the next SacAnime for Summer 2015 here and will happily give Sheraton Grand my business in the future!
January 7, 2015
Rated 5 out of 5 by April101 Very comfortable
The staff handled the high lever of guests very well! Their responses to problems were prompt.
January 5, 2015
Rated 4 out of 5 by Drew5432 Central Location
The Grand was a nice surprise. The hotel has a nice older style charm. As a platinum member, my room was upgraded to a suite. The upgrade had a nice view, very spacious. It has a pull-out sofa, for two more guests. The two-room suite was very comfortable. The fitness center was a huge surprise. Very modern, nice equipment for every type of workout. Including roll-out tubes and "sticks" for runners. The capital park nearby is a nice place to run in the morning.
December 21, 2014
Rated 4 out of 5 by Aleese great location
Needs Towel holders or racks close to shower
Needs door stopper to keep bathroom door open when not in use
December 9, 2014