Rated 3.9 out of 5 by 518
Rated 4 out of 5 by andypandy1 Payment system
Most incompetent. I was doing a third party payment for my parents. they would not have my cc...so i filled up and faxed authority to hotel ref my card and payment for my elderly parents room. This was faxed with alot of inconvenience as we were i n the middle of the French coutryside. The credit card too was a French one. When they got to the hotel they were told that my credit was declined....completely outrageous. At least the hotel should have contacted me and told me why. They had my email address , my land line. all was on the faxed authority form. I had also rung up 3 times and spoke to various members of your staff. In the end my parents paid when this was not meant to be the case. Very disappointed when they are just checking in. Thank heavens they had a nephew with them to help them out.
August 22, 2015
Rated 4 out of 5 by Travelalot33 Nice stay at Sheraton Paris Airport Hotel & Conference Center
Club Lounge had long hours for evening Hors D'oeuvres, 2:00 pm - 11:00 pm. Hotel is located right above RER train to Paris that takes 35 to 45 minutes and nine euros per person one way that includes Metro connection. Very convenient for those morning flights that you would otherwise have to get up extra early for if you stayed in downtown Paris. Food in Club Lounge was better than expected. Breakfast buffet was average. Nice modern decor throughout hotel and rooms. Good SPG Platinum recognition. We had two nights before our flight home and this hotel worked out well versus staying in downtown Paris as it was easy to do sightseeing in Paris for the one day we had.
August 2, 2015
Rated 5 out of 5 by santri1969 Good airport Hotel
Stayed multiple times and always good experirence - check in, upgrades, lounge etc.
July 19, 2015
Rated 5 out of 5 by Georgia2015 Great location.
Great location. Great staff. Average restaurant. I'd stay again and not worry about the mediocre food and restaurant.
July 17, 2015
Rated 4 out of 5 by Shelly66 Location
Great location. The club floor is excellent for a drink and snack and meeting with others.very quiet and very comfortable bed. Think the breakfast could be improved.
April 28, 2015
Rated 4 out of 5 by DLPhil This hotel is very convenient and comfortable
Great location within CDG airport. Comfortable bed, nice staff, room and bathroom in good condition. The only drawback is the shower. It is not effective for customers over 6 feet tall.
April 25, 2015
Rated 5 out of 5 by Renn101 most comfortable hotel on my trip
Everything was perfect in my room. It was very comfortable and had lots of extra little personal comfort items. The location is perfect for a short stay before returning home.
April 19, 2015
Rated 2 out of 5 by Teacherbear Not up to Sheraton standard
The thing that this hotel has going for it is its location. The lobby is okay nothing special check-in was very efficient. The rooms are looking fairly tired and are small oval one does expect in London. The thing that bothered me first was the fact that I cannot find an iron in them and I called the front desk they said there was one but I could not find it. I then called back and they did send one.
The second thing that surprised me was when I open the small little fridge it was full of old food which was going moldy. Office leave this at never been checked. The other thing that is a bit surprising as there's no booklet or anything explaining the facilities of the hotel one has to fold to find out.
Food in the restaurant is so so nothing special except the price. Lounge is small but adequate. I find it very strange that for a Sheraton there is no pool but the fitness center was fine.
Other thing I noticed is that the bedside lamp was broken and had not been fixed surely want to take a quick peek and make sure that was done
In conclusion I do not think this hotel is up to the normal standards I expect from Sharon and I do think you might wish to improve this
April 7, 2015