Rated 4 out of 5 by Maxk AB Khan
Service at the reception was excellent. Helene assisted and she was an absolute pleasure to deal with
February 11, 2013
Rated 5 out of 5 by marsunshine The World's Quietist Hotel
The hotel is perfect after/before international flight - absolutely silent and IN terminal 2A. The Club Lounge associates are very professional and friendly. The front desk check-in is extremely slow - the process should be reviewed and modified to emulate other spg properties. Highly recommend
February 10, 2013
Rated 4 out of 5 by sally12 excellent hotel for your stay at CDG
wine by the glass should be upgraded! plus a few more menu items offered for dinner with green fresh vegetables- more fresh vegetables and a med. price fresh fish would be good. Should also offer a homemade granola/muesi option for bfast! this is my only complaint!
February 7, 2013
Rated 3 out of 5 by hoss cdg
super convenient location and decent decor. very few of the staff seemed to speak english, making the stay more difficult. rooms were ok, bu the telephone didn't dial out. sad little lounge.
February 6, 2013
Rated 5 out of 5 by MHT94131 A Calm Welcoming Oasis at CDG
We had an early flight from CDG to the States; so we thought we'd stay here to avoid the hassle and worry of an early morning pick up in Paris and drive to the airport. What a GREAT IDEA! The moment you step into this hotel, you feel like you've entered a center of calm. The lighting is muted, the staff are gracious, the decor is elegant. The rooms are exceptionally well-designed and finished -- except theyt strangely lack clock radios. We're coming back before every flight!
February 5, 2013
Rated 1 out of 5 by qnavarre Mold in my shower...
I showed the front desk pictures of mold found in my shower and I felt like I was not being taken seriously. Nothing was done about the mold as far as I know.
February 4, 2013
Rated 2 out of 5 by AdTraveller Inconsistent!
(gold status) Stayed there 6 months ago and was treated like royalty - upgrade to club floor, free breakfast, free internet, nice clean room...WHAT a difference 6 months make! "upgraded" to a SPG room (same as basic room with a plaque on door), free wifi - thats it! Room was broken. No power for laptop, scratches on all the furniture, closets that dont open, shower and toilets that do not drain, dirty menus - just sad to see it go down so much! Room service was good - but at 30 euros for a sandwich you would expect that! Will stay a little further next time and just take a shuttle. FYI - the SPG "room upgrade" is a lie. Have stayed in Westin, W and Sheraton - only difference between regular rooms and "SPG Preferred rooms is a plaque on the door!
February 1, 2013
Rated 2 out of 5 by WorldTraveler365 Breakfast times need improvement / UNICEF Fees
I was disappointed to see that neither the Club Lounge nor the restaurant serves breakfast until 6:30am. This is extremely inconvenient for business travelers who rely on having a good meal before starting out their day. The quality of food also desperately needs improvement.
Watch out for the "UNICEF contribution" on your bill. This Sheraton property likes to slip this fee onto your bill at the last moment when checking out, thus causing problems for business travelers later when submitting travel vouchers at their places of work. Ask the person checking you out to remove the charge if you don't want to contribute.
February 1, 2013
Rated 5 out of 5 by Harry Very well located if you are transiting
The attitude of the room service staff needs to be evaluated
January 27, 2013
Rated 4 out of 5 by ryland12 Wi-Fi
I was very dissapointed that I had to pay for internet services while in my room. I would have thought that for a rate of 359 Euro I could have had internet included in the rate. However it was free if I remained in the lobby. As a business traveler I prefer to work in my room and internet (Wi-Fi) especially should be included in that rate.
January 21, 2013
Rated 5 out of 5 by iriedonna The right spot
I have booked many times at the other hotels in the surrounding Roissy complex. This trip, however, I needed to be closer to the gates in terminal 2 due to a knee injury. As the only hotel in the terminal, the Sheraton is in the right spot . The rooms were comfortable, the bed was great and the walls... soundproof. This will be my choice again and again when travelling out of Paris for those early morning flights..
January 15, 2013
Rated 2 out of 5 by Winebiztraveler Bad experience
My non smoking room smelled like someone was still smoking in it. I was told they would fix it but it was not freshened and I was not offered another room.
January 14, 2013
Rated 2 out of 5 by NASTY renovations
The hotel is nice however the construction starting at 9am daily was extremely bothersome. After arriving in the early am from the US I wanted to sleep for several hours. The drilling and banging started at about 9am and continued for several hours. Needless to say as a platinum member I should have never been given a room close to this noise. DISAPPOINTED!
January 10, 2013
Rated 4 out of 5 by mimstery Too many expectations
I liked it, but i was expecting better. I could not find any songs directing me to the hotel. It should be easier to find to my taste.
The elevators are small and saw only 2. The flyers, and welcoming notes in the room are old and used, they really look like they have been used over and over.
There are no explanations about how the AC/Heat work and charging 10 euros for guests who want to use the wi-fi in the room is a little but too much.
The morning staff totally ignored me when i wanted to check out so i walked out
It is a very calm place considering where you are located, and the hotel is beautiful.
I would definitely come back.
December 31, 2012
Rated 5 out of 5 by Aird room challenges
The location inside the airport was great, and the staff could not have been more helpful. The room was overall clean except that the non slip area of the bathtub needed to be scrubbed. The water in the shower went from very cold to very hard and was not controllable. Water from the shower sprayed on the ceiling so the ceiling paint was peeling off.
December 27, 2012
Rated 1 out of 5 by Natholeon Paying 200 euros and having to pay for internet as an extra is not normal
Paying 200 euros and having to pay for internet as an extra is not normal .
Being announced 201,5 and getting a 300 credit card in case you use extras not acceptable, I had to ask 3 timeto be charged only for the room.
Room smelt like someone had a cigarette 10 mins before I too, it.
December 25, 2012
Rated 4 out of 5 by almarin incredibly practical just above railway station besides the airport
It is incredibly practical to have the railway station just beneath you. We went downtown Paris and back without any problems the same day.
December 20, 2012
Rated 5 out of 5 by ASALT Friendly staff
The staff were very friendly and helpfull. They made extra efforts to respond to quries
December 19, 2012
Rated 4 out of 5 by dg123 Comments
reception services are excellent.
lounge and cafe staff services are not good and staff are not helpful.
December 19, 2012
Rated 1 out of 5 by Slyman Disappointing.
Worst Sheraton I've ever stayed in. The desk clerk was not at all friendly and would not offer a published room rate of 199 Euros, but rather charged me MORE for a smoking room - and I don't smoke.
The room itself smelled bad and seemed dirty. Avoid this hotel and stay at any number of the much less expensive hotels near the airport where you also receive a complimentary breakfast.
December 18, 2012
Rated 4 out of 5 by Latts Perfect location
In the airport in a perfect location, quiet and very friendly staff
December 18, 2012
Rated 4 out of 5 by Francast Very good hotel airport
Very convenient, nice hotel with nice staff.
December 17, 2012
Rated 4 out of 5 by Wis31 Best location in CDG Airport
If you are between flights, no other hotel in CDG airport will be more convenient.
But the quality of service is on par with the location: Very comfortable rooms, nicely decorated, and not the slightest noise.. ready for a fresh take-off the morning after.
December 16, 2012
Rated 5 out of 5 by AirForce1 Quality of service
Congratulations for the high quality of the reception and concierge staff. Everyone was extremely friendly.-
December 15, 2012
Rated 4 out of 5 by clemswim Good Location in Paris CDG Airport
Great proximity to International terminal at CDG
December 12, 2012
Rated 4 out of 5 by mar1 location
great location for a very early flight and a quite.....good place to rest before a long flight
December 10, 2012
Rated 5 out of 5 by marjanig Great location
Insect in food, it should not happen.
Everything else was great
December 10, 2012
Rated 5 out of 5 by NOV12 Good experience if you have late and morning flights
Great place to stay when arriving late from a long flight and when you have an early flight next day. Train to Paris right outside de Hotel. In the same building.
December 7, 2012
Rated 3 out of 5 by Gattopino If you are travel more than 3 you need TWO rooms
I booked a room with my SPG points just for one night because I had an early flight the day after.
My family is composed by my wife, a daughter of 4YO and one of 1YO and I.
I couldn't sleep in one room but I'd had to book two rooms because the maximum persons per room are 3!
Room are fine and clean.
December 5, 2012
Rated 5 out of 5 by Yakir26 5 stars concierge
From start to bottom, excellent service!
at times I felt you are way ahead of me of what I need.
the baggage secure service is very good twist.
December 5, 2012