Rated 5 out of 5 by MIkey5025 Location, Location, Location
This is an excellent location for a short stay. The staff is very friendly and helpful.
October 26, 2014
Rated 4 out of 5 by Julian18 Location
The Only reasonI stayin the Sheraton is for its location within CDG.
Transiting in Winter is not good for all the other airport hotels that is why the Sheraton is perfect .
November 16, 2014
Rated 5 out of 5 by Frederickph Spectacular location ....
This property boasts spectacular location admits the chaos and hubbub of Charles de Gaulle international airport and the TVG terminal servicing France and surrounding countries . Once you enter the hotel lobby you are immediately whisked away to welcoming environment and a tranquil quietude. My partner and I enjoyed the well appointed room and very welcoming bed , and again the very peaceful and tranquil space during our business travel. The spa / sauna is another gem of this property. Again, I would highly recommend this sensational property to any business or family travelers .
April 21, 2014
Rated 4 out of 5 by wmbrain CDG Airport
$10 for a Coke and $25 for a hamburger mediocre at best skip this area
October 16, 2014
Rated 5 out of 5 by Teresa29 Stay in Paris
My trips to France are usually hectic. For most trips, I arrive at CDG airport only to catch a train to another destination. Then, when departing from France 48 hours later, I am usually exhausted from the whirlwind nature of my travel. The CDG Sheraton is an oasis at the airport. It is exceptionally comfortable and quiet so my precious hours there are spent getting the rest I need to continue my trip. The the hotel being directly above the Gare is extremely convenient for my hectic trips. I would suggest to anyone who is using CDG as a fly-through to another destination in France to utilize this fantastic property.
December 3, 2012
Rated 4 out of 5 by Jackson13 Great Location for CDG Termninal 2 Departures
My wife and I stayed at this hotel for two nights at the end of a tour of France this July to take advantage of the great location for our flight home from CDG. This hotel is connected directly to Terminal 2, the terminal that we were departing from. This takes a lot of hassle out of the departure day. We also took advantage of the fact that the hotel also sits directly above the train station, which makes the ½ hour trip into Paris very convenient. A few minor negatives include rooms on the small side, somewhat weak AC (both not unusual in Europe), and a staff that could be a bit friendlier. However, for us, these were outweighed by the convenient location for both Paris visits and flight departure.
If you feel like spending for an upgraded room, the club lounge is nice, though small. The Fitness Center is also small but fine for a nice workout. Also of note, the soundproofing at the hotel is incredible; we could not hear the planes at all. I would definitely recommend this hotel for those leaving CDG from Terminal 2.
July 8, 2013
Rated 1 out of 5 by Pakguam Filthy Dirty Room and Bathroom
To start the bathroom had muddy spots on the floor with hair and paper. The sink and faucett had toothpast and spit on the faucett.
Carpet is so old and very dirty as well .
Restaurant service was horrible and all the guest were complaining about the wait and it was early evening at 6 pm and it was not busy probably 6 guest. The food was expensive whcih we expected $7.00 for a 12 ounce Coke but for two to eat 119.00 €
About $140.00 no wine, the grilled chicken was aweful not a hot dish ice cold with risotto
Unedible with 4 aspargus tips and when I say tips it was tiny tips. So disappointing.
August 25, 2013
Rated 3 out of 5 by Paris75017 Deceived
I booked a room for the day between flights. Arrive at 9:45 am asked to take breakfast. After 10 minutes in the breakfast area, a person came to ask us what we wanted because everything would be removed to prepare lunch room. I had to chase sugar, jams, juices, persons not particularly kind to meet me that was on the table when there was nothing. Breakfast reduced to its simplest expression. It would be better to tell us it was better to ask to be served in the room. And to complete this trip, so we slept in 16 hours of the afternoon, a staff member entered, disturbing and we have not been able to sleep before we leave for a long flight. Really, very, very disappointed with the service, which is really not up to par.
November 8, 2013
Rated 4 out of 5 by Gary7132 Stay October 2014
Found staff to be helpful, room comfortable and food was good, location exceptional
October 28, 2014
Rated 5 out of 5 by Sporter14 An unexpected layover was fantastic!
We got caught in the Lufthansa strike and had to spend an additional night in Paris. The Sheraton is right in the terminal and I am an SPG member. It ended up being one of the best Sheraton stays I've ever had! On check in we were welcomed by not only the check in desk but a manager. I am a gold SPG member and they upgraded me to the Club Level. We had a very good dinner at the restaurant that evening. The Club on the Club Level was great, with a wide selection of food and beverages. Upon return to our room there was a fresh bowl of berries and some juice. At turndown service they gave us some Hermes soap (full size bar in a case) and some Hermes cologne. Bathroom was great with a separate shower and bath. Beds were comfortable and it was incredibly quite for an airport hotel. I would stay here even if I wasn't needing to be at the airport!! Thank you for making what could have been a horrible layover a pretty darn nice experience.
October 23, 2014
Rated 5 out of 5 by Leyann A great experience
As a frequent traveler, I was used to a certain level of comfort at the hotels where I stayed, e.g. in Bangkok or in the Seychelles. That is the reason why I was a bit reluctant to stay in an hotel located in the heart of the CDG airport. However, I have to admit I wasn't expecting such calm, luxury and services. The Sheraton hotel was really a great experience, especially considering the young but skilled staff who welcomed me notwithstanding a quite late arrival (10 or 11pm) at the reception desk. He was very polite, kind and attentive. Considering the bedroom, it was very large and well-equipped, and incredibly silent considering the planes taking off and landing just in front of my window. This was really appreciable, and my stay a great experience.
August 21, 2013
Rated 5 out of 5 by Vincos Best Option at CDG
This hotel gets top votes as an Airport Facility. It is the best located property at CDG with direct access to the shuttle train, main train station and Terminal 2 as well as being very attractive from a design standpoint. The welcome was warm and check-in efficient - even though I arrived early in the morning I was graciously offered a room immediately. The Club is well-run and has a lovely variety of edibles at virtually every hour of the day. The room was truly state-of-the-art sound-proofed as advertised and pleasantly-appointed. The hospitality tray, ironing board/iron and complimentary shoe shine are all appreciated extras. The only thing I found a bit disconcerting was the almost constant parade of maids, minibar attendants and porters who don't seem how to knock!
September 23, 2012
Rated 5 out of 5 by ks4212 WiFi
It is absolutely absurd that in this day and age this high end hotel charged 19 euro for WiFi. If you stay at a downscale hotel it is free. You need to move into the 21st century and supply WiFi for your guests in other than the lobby.
August 16, 2014
Rated 3 out of 5 by Planner00 Service with a sneer
To end our 10th anniversary trip to Europe we planned our last night in Paris at the Sheraton Paris Airport. The only things good about this hotel was how clean the room was, and how easy it was to catch our flight in the morning. Unfortunately the distainful, uncaring and rude staff at the hotel made those things pale in comparison. The front desk staff were dismissive and sour, the restaurant staff were uncaring. Luckily the housekeeping staff were friendly - the only saving grace.
September 30, 2012
Rated 2 out of 5 by UnhappySPGTraveler Declining property, poor service, high price
I have stayed here a dozen times over the years; this will be my last until upgrade/new manager is found. Service was appalling bad. Waited 45 minutes in the bar which had one staff member; had to go to bar to get drinks. Breakfast buffet of 33 euro pp was dismally poor. Rooms worn, carpets stained, badly needs overhaul. At 399 euros per night, this is probably Starwood's most profitable hotel!
June 30, 2014
Rated 5 out of 5 by Rich2809 A fantastic Airport Hotel
I stay in a lot of airport hotels and honestly this one is the best I have ever been in.
Clean, bright rooms, good sized bathrooms and friendly staff.
No need for shuttles as you are in the center of the airport.
Rooms are silent, as is the AC. Club lounge is a little small but ok. breakfast was very good, with a particularly good omelette.
We got on the plane feeling relaxed and rested and that is what you want most from an airport hotel.
September 7, 2012
Rated 4 out of 5 by stack Staff devoid of customer service
The hotel room was fine but I had been offered via e mail Club Level-which I accepted-no record of it at check in and the staff was brusque and impatient when I inquired. Told me,the floor is full,what I was saying was impossible so I didn't exactly feel welcome. I asked for a quiet room and got one two doors away from the elevator. The room itself was fine but the staff was unhelpful and unfriendly. I would not come back here or recommend
September 21, 2012
Rated 2 out of 5 by Bernard Unacceptable
I have been staying at this hotel for the past 5 years at lest 3 to 4 times a year. Last week and for the 3rd time, the air condition in the room wasn't working. I called maintenance twice and they coudn't fix it and offer to change room at 10:30 PM which I refused.
It is unacceptable to have this issue again when you charge so much for the room.
For my next visit to France in July, I will try one of your competitor.
May 4, 2012
Rated 4 out of 5 by cardtraveler Great Airport Hotel
Highly convenient and yet quiet within the CDG terminal 2. My only disappointment was the lack of dining choices.
The 2 restaurants had limited menus and were overpriced. I was forced to look around for simple food items (which were all that I wanted) within the adjoining air and railway terminals. Otherwise I would stay here again to be able to easily connect with an early morning flight.
November 21, 2011
Rated 2 out of 5 by int1 A horrible experience
Shocked at service. Something bad must have been going on this day for it to be so bad. Have stayed there before but NEVER again. Staff was surly. I'm an American businessman with 35 years of international experience and this was one of my worst hotel experiences. Not what I expected. Can't fathom how they will stay in business.
November 25, 2012
Rated 4 out of 5 by Flyingtailor The quitist Aiport hotel
This hotel is very quite for a airport hotel and great location you grab your bags and walk right to it. Very clean nice lounge but the sandwiches are a little stale.The service is well were in France what can you expect as good as its going to get.
The metro is right downstairs to Paris and all the convention sites.
February 14, 2012
Rated 5 out of 5 by KennyG68 CDG SHERATON
We stayed here on 3 occasions during the past 5 weeks. The staff is extremely friendly and helpful, particularly the bell staff. The rooms could be a bit larger; however, this is an EXCELLENT airport hotel. Great Starwood Gold recognition. Wish the club lounge was open 24/7.
August 30, 2013
Rated 2 out of 5 by Simone949 Caution!!!
We had a PREPAID and agreed upon room contract. However, at checkout an additional and excessive amount was charged. I found the desk personnel rude and unhelpful _be advised that the breakfast charge 32 Euros p/p is excessive. We will not refer clients to this hotel!!!
June 27, 2013
Rated 4 out of 5 by Wis31 An ideal nice place for the business traveller in CDG
No hotel is more conveniently located in CDG airport. And you will not find any other hotel with such a striking architecture.
The quality and design of rooms are on par with what you expect from a 5* hotel in France.
February 22, 2014
Rated 1 out of 5 by traveller staff attitude
Staff in bar not polite and unwilling to attend clients properly; "just waht is on the list" , als signing for payment took long.. three staff members talking amongst themselves at the bar , not interested in clients
March 28, 2013
Rated 5 out of 5 by Frank41 FRIENDLY ATMOSPHERE
THIS IS ONE OF THE HOTELS WHERE I FEEL LIKE BEING AT HOME.
STAFF IS ATTENTIVE AND COURTEOUS AND I WISH TO SAY THANK YOU TO THE GENERAL MANAGER (MR. P.C.) FOR THE WARM ATTENTIONS HE BESTOWED UPON ME.
January 2, 2014
Rated 5 out of 5 by MichaelP Easy access to terminals
Terminal shuttle (CDGVAL) is steps away. No plane noise issue, barely audible. Staff didn't advise me of the complementary wifi with SPG gold, hopefully it wasn't charge.
May 29, 2013
Rated 1 out of 5 by Volo Don't stay here
Paid over 200 euro for an old run down room. Back again tonight in a renovated room and the tv is not working. Worth the trek off cdg and you might save some money
January 10, 2014
Rated 3 out of 5 by kl1019 An "okay" stay
The hotel is conveniently located in the heart of the airport, however, the service of the front counter staff was not on par. The staff knew very little English and assumed everyone spoke French. As an International Airport, the staff should be fluent in English and should be able to communicate with those who don't speak French. Moreover, the staff were very negative towards their job and didn't really want to help. I suggest that the staff work on their attitude but other than that, the hotel was nice but stay away from the restaurant and their so called "famous breakfast". It was the worst breakfast I have had with the most limited choices.
November 21, 2012
Rated 2 out of 5 by Blodwin This hotel needs new plumbing
Hot & cold shower, very low waterpressure results in a less than vigorous start to the day.
October 4, 2012