Rated 5 out of 5 by MichaelP Easy access to terminals
Terminal shuttle (CDGVAL) is steps away. No plane noise issue, barely audible. Staff didn't advise me of the complementary wifi with SPG gold, hopefully it wasn't charge.
May 29, 2013
Rated 5 out of 5 by Anand87 Location, Location Location
Location cannot get better when in transit.
Great Hotel, Service and room were fine.
May 29, 2013
Rated 3 out of 5 by kl1019 An "okay" stay
The hotel is conveniently located in the heart of the airport, however, the service of the front counter staff was not on par. The staff knew very little English and assumed everyone spoke French. As an International Airport, the staff should be fluent in English and should be able to communicate with those who don't speak French. Moreover, the staff were very negative towards their job and didn't really want to help. I suggest that the staff work on their attitude but other than that, the hotel was nice but stay away from the restaurant and their so called "famous breakfast". It was the worst breakfast I have had with the most limited choices.
November 21, 2012
Rated 2 out of 5 by Blodwin This hotel needs new plumbing
Hot & cold shower, very low waterpressure results in a less than vigorous start to the day.
October 4, 2012
Rated 5 out of 5 by andreaice a nice place in Paris
nice location, a quite place before flight very clean and confortable like home
January 11, 2012
Rated 5 out of 5 by Doug1007 Convenient
Great place to stay before your flight
January 3, 2014
Rated 4 out of 5 by David312 Sheraton CDG
Nice use of design overall. Rooms are nice and insulated from outside sound. Great location if airport proximity is a concern.
Overall could be more clean, especially the carpet. And the restaurant food was terrible!
December 31, 2013
Rated 4 out of 5 by mimstery Too many expectations
I liked it, but i was expecting better. I could not find any songs directing me to the hotel. It should be easier to find to my taste.
The elevators are small and saw only 2. The flyers, and welcoming notes in the room are old and used, they really look like they have been used over and over.
There are no explanations about how the AC/Heat work and charging 10 euros for guests who want to use the wi-fi in the room is a little but too much.
The morning staff totally ignored me when i wanted to check out so i walked out
It is a very calm place considering where you are located, and the hotel is beautiful.
I would definitely come back.
December 31, 2012
Rated 3 out of 5 by AGNILIRT Poor answer
Everytime that I travelled with airfrance, I stay in your hotel. We usually stay in two doublerooms tha comunicate since I have two children. This time, unfortunately, one the rooms smell of smoke. I went to the reception and spoke to the maneger about the situacion and her anwer was: " You should have come before to complain. One hour has already past. " Then she said that there were not smoking rooms in the hotel. I don't know if there are, but is the fisrt time that one of the rooms have ashtreys.
It is very sad that a manager handles a situacion that way. She did not care about our problem and she had no intention in solving it.
September 17, 2012
Rated 3 out of 5 Late arrival stay
We arrived on a train that had been delayed by 3 hours but entered the hotel by the main door which was locked shortly thereafter. It was all good to that point, however below are items that truly need improvement. We went to the room starving and found only a late menu that was either seafood meals or a heavy lamb dish. When I asked what else might be available I was told a chicken club sandwich....so for 25 euro I got a chicken club sandwich and potato chips which in my opinion is VERY pricey!!! Then, I needed to change my airplane seat and was told the internet access was only free in the lobby. I went to the lobby and tried to make the needed changes however arriving hotel guests kept knocking on the door that was then locked and NO HOTEL EMPLOYEE would let them in. I had to get up 5 times to assist late arriving guests as the employees were in a back office and unaware of late guests arrivals. When I asked how the late arrivals should get in, I was told they have to knock until we hear them...which was impossible for them to hear when they are not in the main lobby. A bell or something should be installed as the lack of a system is not right, very frustrating for the arriving guest and the guest on the computer being constantly interrupted to assist arriving guests. Then, the lobby computers totally froze and I spent the next 2 hours on my expensive cell phone trying to fix the issues created from the problems created with the frozen lobby computer. I really feel like at least your Starwood Preferred guests (if not all of your guests) should have free internet in their room so they are not subject to the hotel's computer and staffing problems. The above mentioned items REALLY, need to be adressed and changes made.
Here is the Positive feedback....The Female concierge employee on duty was FABULOUS and the shuttle to our terminal was great.
July 29, 2012
Rated 4 out of 5 by YULHNLCDG Doesn't get any closer to CDG
...than inside Terminal 2!
We needed a simple, convenient, cost effective option for a one night stay before a return flight to Montreal. This Sheraton fit the bill perfectly.
Decor was contemporary and stylish, yet practical. Complimentary Evian in our rooms for SPG elite members was appreciated. The check-in process was efficient and courteous, as was check-out.
Best of all was avoiding the need to catch a taxi or shuttle to catch our flight in the morning, and instead taking a leisurely 10 minute walk to our airline ticket counter. It made all the difference on our travel day, and ensured a lovely end to our trip to France.
March 17, 2013
Rated 2 out of 5 by kcranf Room Service
This location was ideal for a late arrival by car into Paris and an early departure. The room service was horrible. I would be ashamed to serve this to Guests in my establishment. We ordered the Club with salad and fries. The sandwhich was soggy and the tomotoes almost unedible. The 'salad' was a loose grouping of soggy green leaves. Nothing else. Typically a class of water is provided but this was omitted as well. Just an empty coaster sitting on the tray. While I appreciate the attempt at speed (I think there is a Pizza type approach of 20 min or free?) I would prefer the attention to detail and quality over speed
September 26, 2013
Rated 5 out of 5 by SteadyAT Short but sweet
While I usually stay in town in Paris, whenever I have an early flight, I will spend the night at this property. This was the case on my last trip to Paris.
I really like the convenience of the location - if flying Air France, you literally walk to the terminal. This time, I was flying Lufthansa, and found out that the hotel was equally convenient as it was connected to the VAL rail that connects to the other terminals.
While my stay was short (literally just to sleep for several hours before my flight), my room was very nice, and clean. The manager also left a lovely note welcoming me back to the hotel, and a nice little USB gadget! This is much appreciated.
July 19, 2012
Rated 4 out of 5 by AaronHarleyBailey Mixed Review
The waitstaff at the restaurant were often rude; particularly with the fine dining restaurant when they closed earlier than the published time and refused service. The beds are also not up to Sheraton standards (very uncomfortable, maybe Sweet Sleeper sheets, but not Sweet Sleeper mattress or pillows). Fortunately, the service from Fredrick and Nasser - when they learned of how rude the waiter had been - more than made up. They went way above and beyond to make my dining experience memorable and enjoyable. They really blew me away with their special attention and it more than made up. Also, this hotel is VERY convenient to the airport (especially if you are flying from Terminal 2).
October 11, 2013
Rated 2 out of 5 by WorldTraveler365 Breakfast times need improvement / UNICEF Fees
I was disappointed to see that neither the Club Lounge nor the restaurant serves breakfast until 6:30am. This is extremely inconvenient for business travelers who rely on having a good meal before starting out their day. The quality of food also desperately needs improvement.
Watch out for the "UNICEF contribution" on your bill. This Sheraton property likes to slip this fee onto your bill at the last moment when checking out, thus causing problems for business travelers later when submitting travel vouchers at their places of work. Ask the person checking you out to remove the charge if you don't want to contribute.
February 1, 2013
Rated 3 out of 5 by Paris75017 Deceived
I booked a room for the day between flights. Arrive at 9:45 am asked to take breakfast. After 10 minutes in the breakfast area, a person came to ask us what we wanted because everything would be removed to prepare lunch room. I had to chase sugar, jams, juices, persons not particularly kind to meet me that was on the table when there was nothing. Breakfast reduced to its simplest expression. It would be better to tell us it was better to ask to be served in the room. And to complete this trip, so we slept in 16 hours of the afternoon, a staff member entered, disturbing and we have not been able to sleep before we leave for a long flight. Really, very, very disappointed with the service, which is really not up to par.
November 8, 2013
Rated 1 out of 5 by SmileDoc Disappointed
The stay started OK, but after returning to my room after dinner, it was warm and turning the AC down did nothing and the fan was on one speed. Called the desk and they said the engineer would adjust from a computer. Nothing got cooler. Called again, they sent an engineer up to the room who spoke zero English. That didn't bother me but he insinuated he was going to lower the temp downstairs. Again, NOTHING! So I slept above the sheets which is not my preferred way of sleeping and got a horrible nights sleep. At check-out, mentioned to the girl about what happened and didn't even get an I'm sorry! No mention of a credit, NOTHING!!! Poor customer service to say the least!
May 18, 2012
Rated 1 out of 5 by Pakguam Filthy Dirty Room and Bathroom
To start the bathroom had muddy spots on the floor with hair and paper. The sink and faucett had toothpast and spit on the faucett.
Carpet is so old and very dirty as well .
Restaurant service was horrible and all the guest were complaining about the wait and it was early evening at 6 pm and it was not busy probably 6 guest. The food was expensive whcih we expected $7.00 for a 12 ounce Coke but for two to eat 119.00 €
About $140.00 no wine, the grilled chicken was aweful not a hot dish ice cold with risotto
Unedible with 4 aspargus tips and when I say tips it was tiny tips. So disappointing.
August 25, 2013
Rated 1 out of 5 by PLau Very Noisy
It is hard to accept, at a Shearaton hotel, that the staff assign the room right outside of a major road-construction to anyone.
The staff, in general, were pre-occupied with their wine-inventory list, or their other bonus-tasks, that they forgot to be human and polite.
I had expected a personal service - not robots.
December 11, 2013
Rated 3 out of 5 by Tornad424 Central airport location
Excellent location right in the heart of Paris CDG.
Food average, rooms good size and quiet but not luxurious.
December 17, 2013
Rated 4 out of 5 by MichaelMichael Great Location: Excellent Amenities
This hotel is exceptional for those preparing to or flying in to CDG. We spent the summer in Paris, and rather than hassle with the one to two hour cab ride, and the subsequent turmoil of catching a flight, we chose to spend the night before our departure in the hotel. It is a decision which reaped great benefits. We were able to decompress and relax from our wonderful stay in Paris, and thanks to the wonderful amenities offered by the hotel, each moment was splendid.
I highly recommend this hotel; as a SPG member, this is one of the great spots- especially given its incredible convenience.
September 18, 2012
Rated 4 out of 5 by ASalk Housekeeping
I chose this hotel due to its convenient airport location, having stayed here last year around the same time.
The room was perfectly fine, but although given a nonsmoking room, the linens reeked of cigarette smoke. We'd also been left with 2 almost finished toilet paper rolls. I brought this to the attention of the concierge in the morning (having declared it not worth demanding a room switch in the middle of the night) and hopefully things will improve in the future.
Only other minor complaint was that though an SPG gold member, no quick checkin/room upgrade offer/apology for problems.
September 19, 2012
Rated 4 out of 5 by gfmsugrad Awesome Location
This property has a great location when flying into CDG. If you have a long layover, the RER is just below the hotel, so you can take an easy trip into the city.
The rooms are a bit small, and the beds don't seem to be up to the standard of most Sheraton's I have stayed at. The bed appeared to be two twins, pushed together with no topper; the seam down the middle is a bit odd.
The club lounge is a bit small, however, it is very well stocked and very nice staff and the choice to have breakfast in the lounge or restaurant is great.
I highly recommend this property if flying through CDG.
February 25, 2013
Rated 5 out of 5 by Davidj10 Great location and very quiet
I've stayed at many sheraton's over the years, most are very close proximity to the airports to which they are connected, this by far is the best location and has the best sound proofing possible. \it's hard to believe that right outside is either a bus terminal or the runways!
The rooms are very well situated, clean and bright. The staff is very accomidating and their pride in their hotel shows when dealing with them.
I highly recommend this location if you are traveling through the CDG airport.
November 6, 2013
Rated 4 out of 5 by JLP01602 Deserves a better restaurant
This otherwise great hotel really needs a better restaurant!!! The food, over the years, has been consistently below average, which is a shame in this location which is a "window onto french cuisine", either on the way into France or on one's way out...
December 5, 2013
Rated 4 out of 5 by Mamadou Very good hotel
This is a very good hotel. But staff at the front desk needs a lot of training.
December 10, 2013
Rated 4 out of 5 by BinghamBoy Perfect airport hotel
Stayed here 1 night on Cash+Points after having missed the flight. It's the perfect place if you have an early morning flight and you want to be 15 mins from the gate.
Was impressed by the staff - check in was smooth and quick, check out was even better. Shawon at the FD was super helpful and got us all the details about the flight we needed. Was provided breakfast in the room at 6 am; good Plat recognition - free breakfast, internet.
since I had a really early flight. Impressed with the efficiency and the courteous nature of the staff here -will definitely stay here again.
August 31, 2012
Rated 3 out of 5 by JohnB45 Noisy Night at Roissy!
We arrived from Birmingham UK 23.04.12,to spend a relaxing night at the Sheraton Roissy before departimg to Beirut the next day.
Approaching the hotel lobby we were greeted with an auful din of drums and vuvuzella's.This was apparently a protest by hotel staff on pay negotiations.
This noise was far in excess of safe decibel levels and indeed receprtion staff were wearing ear defenders.This action also meant that the major restaurant was closed.In this day and age one does not expect such hooliganism and the fact that the hotel allow such behaiviour is subject to criticism.
April 27, 2012
Rated 4 out of 5 by Travelter Practical is the word
Don't expect a warm hospitality in this hotel you may be disappointed; this is a typical hotel where you find easy access (right within Terminal 2 it can't be better), a good bed and peace of mind. That's it.
The hotel ambiance it of a boat prison type where you gonna be confined in your cell for few hours. Surrounded by the airport tarmac it will be perfect if you like aircraft business... If you don't want to see airplanes just close the curtains and don't worry of their noise, the architects did a good job on that, it's so quiet!
October 10, 2013
Rated 5 out of 5 by Lois43 A wonderful surprise
This was a wonderful surprise! We chose the airport hotel for convenience, but it was so much more! With the runways right outside, we had nothing but delightful silence in our room. The Club Floor is amazing in its offerings: complimentary day-long food, full breakfast, complementary wine and huge assortment of other beverages, a very comfortable setting and wonderful service. The hotel itself is managed exceptionally well with friendly, competent staff and eagerness to please. If ever return to Paris, the Airport Hotel will be our first choice for accommodation.
May 29, 2012